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Table of Contents

W260g/W265g/W270

3

7-Mar-2008

Part Number Charts (W265g)  ..................................................................................................... 38

Exploded View Diagram  ..................................................................................................... 38
Exploded View Parts List .................................................................................................... 39

Part Number Charts (W270) ........................................................................................................ 41

Exploded View Diagram  ..................................................................................................... 41
Exploded View Parts List .................................................................................................... 42
Accessories ........................................................................................................................ 44

Index ............................................................................................................................................... 1

Summary of Contents for W260g

Page 1: ...Level 1 2 Service Manual 6809521A14 W260g W265 W270 Dual Band Wireless Telephone W260g GSM 850 1900 W265 GSM 900 1800 GSM 850 1900 W270 GSM 900 1800 GSM 850 1900 ...

Page 2: ... Replacing the T flash Card 18 Removing and Replacing the SIM Card 18 Removing and Replacing the Bottom Housing 19 Removing and Replacing the Main Board Keypad 20 Removing and Replacing the vibrator Microphone Antenna Module 22 Removing and Replacing the Top Housing 23 Removing and Replacing Sub Board module with LCM and Receiver 24 Removing and Replacing the Top Clamshell 25 Subscriber Identity M...

Page 3: ...ts W260g W265g W270 3 7 Mar 2008 Part Number Charts W265g 38 Exploded View Diagram 38 Exploded View Parts List 39 Part Number Charts W270 41 Exploded View Diagram 41 Exploded View Parts List 42 Accessories 44 Index 1 ...

Page 4: ...ct Names Product names are listed on the front cover Product names are subject to change without notice Some product names as well as some frequency bands are available only in certain markets Product Changes When electrical mechanical or production changes are incorporated into Motorola products a revision letter is assigned to the chassis or kit affected for example A B or C and so on The chassi...

Page 5: ...he Motorola computer programs with the Motorola product About This Service Manual Using this service manual and the suggestions contained in it assures proper installation operation and maintenance of W260g W265g W270 telephones Refer questions about this manual to the nearest Customer Service Manager This manual contains mechanical service information required for the equipment described and is c...

Page 6: ...ranty terms and conditions Accidental damage misuse and extended warranties offered by retailers are not supported under warranty Non warranty repairs are available at agreed fixed repair prices Out of Box Failure Policy The standard out of box failure criteria applies Customer phones that fail very early on after the date of sale are to be returned to Manufacturing for root cause analysis to guar...

Page 7: ...er related major assembly along with a description of the related major assembly and of the component in question In the U S A to contact Motorola Inc on your TTY call 800 793 7834 Accessories and Aftermarket Division AAD Replacement parts test equipment and manuals can be ordered from AAD For EMEA spare parts call 49 461 803 1638 For Asia spare parts call 65 648 62995 U S A Outside U S A Phone 80...

Page 8: ...SM 374 DCS 124 GSM850 299 PCS Modulation GMSK at BT 0 3 Transmitter Phase Accuracy 5 Degrees RMS 20 Degrees peak Duplex spacing 45MHz EGSM 95MHz DCS 45MHz GSM850 80MHz PCS Frequency Stability 0 1PPM of the downlink frequency Rx Operating voltage 3 53V 4 2V Average Transmit Current Power Level 5 DTX 50 170mA Power Level 19 DTX 50 90mA Average Standby Current DRX2 4mA DRX9 1 9mA Temperature Range 20...

Page 9: ...e II 2 Channel Hop Time 500 microseconds Time to Camp Approximately 6 10 Second Speech Coding Functions Specification Speech Coding Type Regular pulse excitation linear predictive coding with long term prediction PRE LPC with LTP Bit Rate 13 0 Kbps Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits 182 bits Class 2 bits 78 bits Bit Rate with FEC Encoding 22 8 Kbps ...

Page 10: ... that fit into the SIM holder next to the battery These telephones feature a 128 x 128 pixel color graphics display and an internal antenna Features W260g W265g W270 telephones use advanced self contained sealed custom integrated circuits to perform the complex functions required for GSM communication Aside from the space and weight advantage microcircuits enhance basic reliability simplify mainte...

Page 11: ...a high call time business user who receives stock alerts and checks flight times Operators can now create their own value added services menu quickly and easily in the phone The customized menu will appear as the first menu and may be updated over the air with new services when customers request them Wildwood Comparison Chart Wildwood Model name Band FM Radio GPRS Web Browsing WW LT Tracfone versi...

Page 12: ...gation key allows you to move easily through menus and confirm your selection Volume Keys External Display Smart Key Charge your battery Left Soft Key Music Key Send Key Navigation Key Micro phone Centre Key Right Soft Key FM Radio Key Power End Key Listen to music Press hold the Power Key O until the display lights up to turn on your phone Press the Center Key s to open the Main Menu Press the Na...

Page 13: ...e Loud Ring Indicates Style in Ring Styles is set to Loud Soft Ring Indicates Style in Ring Styles is set to Soft All Sounds Off Indicates Style in Ring Styles is set to Silent Vibrate then Ring Indicates Style in Ring Styles is set to Vibe then Ring Vibrate Indicates Style in Ring Styles is set to Vibrate New Text or MMS Message Appears when you receive a new text message or multimedia message Ne...

Page 14: ...ze Home Screen Main Menu Colour Setting Greeting Wallpaper Screen Saver Quick Dial Lock Smart Key w Settings see next page This is the standard main menu layout Your phone s menu may be a little different Network Dependent settings menu t Ring Style Style Style Detail H Call Divert Voice Calls Fax Calls Data Calls Cancel All Divert Status U In Call Setup In Call Timer Call Cost Setup My Caller ID ...

Page 15: ...appropriate User Guide Tools and Test Equipment The table below lists the tools and test equipment used on W260g W265g W270 telephones Use either the listed items or the equivalent 1 To order in North America contact Motorola Aftermarket and Accessories Division AAD by phone at 800 422 4210 or FAX 800 622 6210 Internationally AAD can be reached by calling 847 538 8023 or by fax 847 576 3023 2 Not ...

Page 16: ...ols and equipment used are listed on the preceding page Many of the integrated devices used in this phone are vulnerable to damage from electrostatic discharge ESD Ensure adequate static protection is in place when handling shipping and servicing any internal components Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components ...

Page 17: ...2 Push the latch and pop out the battery cover Figure 5 Removing the battery cover 3 Press the tab to pop out the battery Figure 6 Replace the battery 4 To replace insert the battery with 2 tabs on its bottom end into the battery slot 5 Click the battery into place then slip the battery cover over it ...

Page 18: ...he direction shown below Figure 7 Removing the T flash card 2 To replace carefully slide the T flash into position in its socket Removing and Replacing the SIM Card 1 Remove the SIM from its holder by sliding it in the direction shown below Figure 8 Removing the SIM card 2 To replace carefully slide the SIM into position in its socket ...

Page 19: ...g W265g W270 19 7 Mar 2008 Removing and Replacing the Bottom Housing 1 Removing 6 screws and pull open the top of the bottom housing Figure 9 Removing 6 screws Figure 10 Remove the bottom housing Figure 11 ...

Page 20: ...Mar 2008 20 Figure 12 Remove the water rubber Removing and Replacing the Main Board Keypad 1 Remove the bottom housing as described earlier 2 Pry off the FPC connector and remove the main board Figure 13 Pry off the FPC connector ...

Page 21: ...W260g W265g W270 21 7 Mar 2008 Figure 14 Remove the main board 3 Remove the keypad Figure 15 ...

Page 22: ... 1 2 Service Manual 7 Mar 2008 22 Removing and Replacing the vibrator Microphone Antenna Module 1 Removing the vibrator module Figure 16 Disengaging the side hooks 2 Removing the Microphone module Figure 17 ...

Page 23: ...W260g W265g W270 23 7 Mar 2008 3 Removing the Antenna module Figure 18 Removing and Replacing the Top Housing Figure 19 ...

Page 24: ...e Manual 7 Mar 2008 24 Removing and Replacing Sub Board module with LCM and Receiver 1 Pry off the FPC connector and remove the Sub Board module Figure 20 Pry off the FPC connector Figure 21 Remove the Sub Board module ...

Page 25: ...W260g W265g W270 25 7 Mar 2008 2 Removing the Receiver Figure 22 Removing and Replacing the Top Clamshell 1 Use hand tooling remove the Hinge and Replacing the Top Clamshell Figure 23 Remove the Hinge ...

Page 26: ...Level 1 2 Service Manual 7 Mar 2008 26 Figure 24 Replacing the Top Clamshell ...

Page 27: ...number and remains with the unit throughout its life The MSN can be used to log and track a phone on Motorola s Service Center Database The MSN is divided into 4 sections as shown in Figure 25 Figure 25 MSN Label Breakdown International Mobile Station Equipment Identity IMEI The International Mobile Station Equipment Identity IMEI number is an individual number unique to the Transceiver and is sto...

Page 28: ...t type mode and language in which the product is shipped Table 2 IMEI Number Breakdown TAC Serial Number Check Digit NNXXXXXX ZZZZZZ A TAC Type Allocation Code formerly known as Type Approval Code NN Reporting Body Identifier BABT or CTIA XXXXXX Type Identifier defined by BABT or CTIA ZZZZZZ Individual unit serial number A Phase 1 0 Phase 2 2 check digit and is defined as a function of all other I...

Page 29: ...ed 1 Press and hold to turn the phone OFF 2 Remove the battery as described in the procedures 3 Remove the customer s SIM card from the phone as described in the procedures 4 Insert the test SIM into the SIM slot 5 Replace the battery as described in the procedures 6 Press and hold to turn the phone ON Manual Test Mode Commands Table 3 Manual Test Commands Key Sequence Test Function Name Remarks 0...

Page 30: ...ion such as calls frequently dropping or weak or distorted audio Connections to or from lower PCB defective Check connection between the antenna and the lower PCB 3 Display is erratic or provides partial or no display LCM defective Replace the LCM Verify that the fault has been cleared and reassemble the unit with the new LCM 4 Incoming call alert transducer audio distorted or volume is too low Sp...

Page 31: ...e fault no longer exists replace the defective SIM card 8 Keypad not functioning Keypad defective Use alcohol to wipe the keypad metal dome Check if fault has been cleared If the fault is still present either replace the keypad or refer to a Level 3 Service Center for the key pad metal dome replacement 9 Vibrator feature not functioning a Vibrator faulty Check general condition of vibrator If it i...

Page 32: ...1 2 Service Manual 7 Mar 2008 32 Part Number Charts W260g The following section provides a reference for the parts associated with W260g telephones Exploded View Diagram Figure 26 W260g Exploded View Diagram ...

Page 33: ... 303 2525H66001W DIS LOW C H66 PC LICORICE 304 3061H66002W DUST PRO H66 MESH BLACK 26 2 5 77 0 2 A 305 302AH66003W RUBBER H66 RUBBER WHITE LED 306 3038H66001W LCM SPON H66 PORON 42 75 37 68 1 2 307 3057H66001W LCM BRACK H66 SUS304 62 2 39 8 4 308 3056H58001W MAGNET H58 ND 5 3 2 BT 20971 310 3061H66001W DUST PRO H66 MESH BLACK 22 7 5 78 0 2 B 312 3041H66002W SPRING H66 C5191 6 3 4 7 5 1 DIS 313 860...

Page 34: ...5 0 5 SPK_HOLD 331 303LH66001W BTB SPON H66 PORON 15 52 6 34 1 55 MB 333 3028H80002W RF COV H80 RUBBER BLACK 20759 336 303MH66003W SPONGE H66 SRS40P 22 5 1 05 LCM BTB 337 303LH66002W BTB SPON H66 PORON 6 5 3 5 1 6 LCM 338 303MH66004W SPONGE H66 SRS40P 36 5 1 05 LCM REC 386 254CH66002W SCREW COV H66 RUBBER LICORICE 387 3501733201W SCREW_G TORX M1 7 3 3 SILVER NI KL 20048 388 3501745102W SCREW_G TOR...

Page 35: ...60g W265g W270 35 7 Mar 2008 Part Number Charts W265g The following section provides a reference for the parts associated with W265g telephones Exploded View Diagram Figure 27 W265g Exploded View Diagram ...

Page 36: ...SIVE H66 TESA60975 SUB LENS 20221 303 2525M68001W DIS LOW C M68 PC GRAY 304 3061H66002W DUST PRO H66 MESH BLACK 26 2 5 77 0 2 A 21057 305 302AH66003W RUBBER H66 RUBBER WHITE LED 306 3038H66001W LCM SPON H66 PORON 42 75 37 68 1 2 21054 307 3057H66003W LCM BRACK H66 SUS304 62 2 39 8 4 LON 308 3056H58001W MAGNET H58 ND 5 3 2 BT 20971 309 254BH66001W PLATE H66 POM BLACK STOP 310 3061H66001W DUST PRO H...

Page 37: ...PC GRAY 330 303MH66002W SPONGE H66 SRS40P 38 25 0 5 SPK_HOLD 331 303LH66001W BTB SPON H66 PORON 15 52 6 34 1 55 MB 21069 332 2527M61A01W KB LOW C M61A PC LICORICE 333 3028H80002W RF COV H80 RUBBER BLACK 20759 336 303MH66003W SPONGE H66 SRS40P 22 5 1 05 LCM BTB 21052 337 303LH66002W BTB SPON H66 PORON 6 5 3 5 1 79 LCM 21101 338 303MH66004W SPONGE H66 SRS40P 36 5 1 05 LCM REC 21053 339 3064H66003W M...

Page 38: ...1 2 Service Manual 7 Mar 2008 38 Part Number Charts W265g The following section provides a reference for the parts associated with W265g telephones Exploded View Diagram Figure 28 W265g Exploded View Diagram ...

Page 39: ...E H66 TESA60975 SUB LENS 20221 303 2525M68001W DIS LOW C M68 PC GRAY 304 3061H66002W DUST PRO H66 MESH BLACK 26 2 5 77 0 2 A 21057 305 302AH66003W RUBBER H66 RUBBER WHITE LED 306 3038H66001W LCM SPON H66 PORON 42 75 37 68 1 2 21054 307 3057H66003W LCM BRACK H66 SUS304 62 2 39 8 4 LON 308 3056H58001W MAGNET H58 ND 5 3 2 BT 20971 309 254BH66001W PLATE H66 POM BLACK STOP 310 3061H66001W DUST PRO H66 ...

Page 40: ...22H66001W SPK HOLD H66 PC GRAY 330 303MH66002W SPONGE H66 SRS40P 38 25 0 5 SPK_HOLD 331 303LH66001W BTB SPON H66 PORON 15 52 6 34 1 55 MB 21069 332 2527M61A01W KB LOW C M61A PC LICORICE 333 3028H80002W RF COV H80 RUBBER BLACK 20759 336 303MH66003W SPONGE H66 SRS40P 22 5 1 05 LCM BTB 21052 337 303LH66002W BTB SPON H66 PORON 6 5 3 5 1 79 LCM 21101 338 303MH66004W SPONGE H66 SRS40P 36 5 1 05 LCM REC ...

Page 41: ...W260g W265g W270 41 7 Mar 2008 Part Number Charts W270 The following section provides a reference for the parts associated with W270 telephones Exploded View Diagram Figure 29 W270 Exploded View Diagram ...

Page 42: ...003W RUBBER H66 RUBBER WHITE LED 305 254BH66001W PLATE H66 POM BLACK STOP 306 3041H66002W SPRING H66 C5191 6 3 4 7 5 1 DIS 307 2541H66001W LCD LENS H66 MR58 TRANSPARENT MAIN 308 3062H66001W NAMEPLATE H66 PC LICORICE 309 302BH66002W RUBBERPAD H66 TPU BLACK USB 310 2526H66001W KB UPP C H66 PC LICORICE 311 02BH66001W RUBBERPAD H66 TPU BLACK AUDIO 312 3064H66002W MYLAR H66 8 9 0 35 HINGE 313 3023H6600...

Page 43: ...CE 327 3057H66001W LCM BRACK H66 SUS304 62 2 39 8 4 328 8609H66001W ADHESIVE H66 NITTO5635 MAIN LENS 329 3038H66001W LCM SPON H66 PORON 42 75 37 68 1 2 330 3056H58001W MAGNET H58 ND 5 3 2 BT 20971 331 3061H66001W DUST PRO H66 MESH BLACK 22 7 5 78 0 2 B 332 2525H66001W DIS LOW C H66 PC LICORICE 333 8609H66002W ADHESIVE H66 NITTO5635 SUB LENS 334 3061H66002W DUST PRO H66 MESH BLACK 26 2 5 77 0 2 A 3...

Page 44: ...C SPN5198 EMU Switch Mode Dual Rate HK SPN5199 EMU Switch Mode Dual Rate Mex SPN5200 EMU Switch Mode Dual Rate US SPN5202 EMU Switch Mode Dual Rate Twn SPN5270 EMU Switch Mode Dual Rate Japan SPN5275 P790 Portable Charger SPN5353 Charger Adapter Aust NZ Plug SYN8127 Charger Adapter Euro Plug SYN7456 Charger Adapter UK Plug SYN7455 Travel Charger BASE ONLY Standard PRC COMMON USBA SPN5440A Data Cab...

Page 45: ...and Replacing 22 Battery Function 15 Operation 15 Removing and Replacing 17 C Caller Line Identification 11 Controls 12 Conventions 6 Customer Support 6 D Disassembly 16 E Electrostatic Discharge 16 G General Functions 12 H Headset Connector Port 12 I Indicators 12 Input Output I O Connectors 12 International Mobile Station Equipment Identity IMEI 27 Number Breakdown 27 ...

Page 46: ...ber Charts 32 Parts Replacement 7 Accessories and Aftermarket Division 7 Power Connector Port 12 Power End Key 12 Product Overview 10 Caller Line Identification 11 Features 10 SIM Toolkit Class 2 11 Product Support 6 R Right Soft Key 12 S Scope 5 Send Answer Key 12 Signal Strength Indicator 13 SIM Card 27 Identification Label 27 International Mobile Station Equipment Identity IMEI 27 Mechanical Se...

Page 47: ...Level 1 2 Service Manual Index 7 Mar 2008 Index 3 U USB Connector Port 12 User Interface Menu Structure 14 W Warranty Service Policy 6 Customer Support 6 Out of Box Failure Policy 6 Product Support 6 ...

Page 48: ...Index W260g W265g W270 Index 4 7 Mar 2008 ...

Page 49: ...re trademarks of Motorola Inc All other product or service names are the property of their respective owners Reg U S Pat Tm Off 2005 Motorola Inc All rights reserved Personal Communications Sector Sawgrass International Concourse 789 International Parkway Room S2C Sunrise FL 33323 ...

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