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101
Troubleshooting
My phone rings
even though I
selected the silent
or vibrate alert
profile.
The ringer may be set to play a tone even
though your phone is set to a silent alert
profile.
I tried to place a
call and heard an
alternating high/
low tone.
Your call did not reach the wireless
system. You may have dialed the number
too soon after turning the phone on. Wait
until the display shows the name of your
service provider before making a call.
I cannot make/
answer calls.
Make sure that you have a phone signal.
Avoid electrical or radio interference, and
obstructions such as bridges, parking
garages, or tall buildings. Your phone may
also have the Call Barring feature turned
on. If you know the unlock code, you can
change this setting in the security menu.
(
>
Settings
>
Security
). Also, check and
make sure your SIM card is inserted and
working.
My phone has
poor reception
and drops calls.
Make sure you have a phone signal. Stay
clear of any obstructions such as bridges,
parking garages, or tall buildings.
I cannot hear
others on my
phone.
While on a call, adjust the volume by
scrolling with the
to either the right
(to increase) or to the left (to decrease)
the phone volume in my earpiece. Also,
make sure that your phone's earpiece is
not blocked by its carrying case.
Problem
Solution
V170.book Page 101 Thursday, December 30, 2004 5:47 PM