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14 – Troubleshooting
If one of the following conditions exists, please contact Customer Care at the appropriate
number listed in section 16 – Motorola Customer Care.
MOTONAV did not install correctly.
You want to transfer MOTONAV to a new phone.
You lost your Voucher card for activation.
You need to reinstall MOTONAV.
If you cannot get a GPS signal from your dash or visor:
Your front windshield may be metalized and is blocking the GPS signals. Try moving the receiver
to a new location and check for GPS lock. Usually only the front window is metalized, so putting
the GPS receiver in the rear window may improve GPS signal strength. Putting the receiver near
the metal roof (via the visor clip) may also have the same effect. Sometimes manufacturers will
leave an unmetalized spot on the windshield for radio reception purposes. Put your GPS receiver
there. GPS signals are the strongest when the receiver has a clear view of the sky above.
If you do not get any voice prompts:
Please make sure the volume is turned on high enough. Make sure the Mute option is off. In the
Navigation mode (Map View or Maneuver View) select
Menu > Mute
. If a black dot appears next
to the
Mute
option, then the
Mute
function is turned on.
If MOTONAV always shows you on the road when you are walking:
After entering a location, MOTONAV will show a map. Press
Menu
. Scroll down to
Pedestrian
.
Press the center key to select. Press
Go
to generate a route in pedestrian mode.
If you want to place a call while using MOTONAV:
It is possible to place a call while using MOTONAV. On most smart phones, simply press the
Home
key to direct you back to your phone’s main menu. You may then place a call.
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