5
Service by
enhancing the
customer
experience
Enhance the customer experience by ensuring they are comfortable
with their new purchase.
Demo the following items:
•
Transferring and/or playing a music file
•
Bluetooth stereo headset pairing
•
Using the camera and video function
•
Checking an e-mail account
Help the customer setup the following items
•
myFaves
•
Optional Bluetooth Headset
Additional Support:
•
Explain the Napster To Go 30-day free trial offer, and explain
that T-Mobile
U
does not
U
provide technical support for this service.
•
Point out the user’s guide and the get started poster included in
the box.
•
Help the customer register on T-Mobile.com and point them to
the “Support for my Phone” link where they can find tips and
tricks, downloads and other helpful information.
Onboarding Checklist
