Onboarding Checklist
Step
Actions
1
Connect with
the customer
Start by making a personal connection with the customer. Then, to build
trust, complete a Personal Coverage Check with the customer to ensure
they will be able to use the service from home, where they work, travel,
and play.
2
Ask lifestyle
questions
Ask questions to ensure the RAZR2 V8 is the right fit for your customer.
Qualifying Questions
If you use a music player, do you download songs from an online music
service?
Would you like to have a camera and your favorite music with you,
without having to carry your MP3 player and digital camera everywhere?
Have you owned an original RAZR? What did you like about it and what
would you change?
Are you looking for a fast phone that allows you to transfer music files
quickly from your PC to you phone?
How important is a stylish phone?
Are you interested in a free 30 day trial for Napster to Go?
3
Recommend
the device
Recommend the RAZR2 V8 by making the connection between what the
customer is looking for (based on what they’ve said) and what the RAZR
has to offer.
4
Encourage
the purchase
Encourage the customer to purchase the RAZR2 V8 and start benefiting
from the features that help them enjoy their music and stay connected
today.
Oboarding Checklist
