SURFboard
®
SBV5122
Digital Voice Modem
Install Sheet
Troubleshooting
The Problem
The Solution
Green POWER light is OFF
Check that the SBV5122 Digital Voice Modem is plugged into the AC adapter and wall outlet.
Cannot receive or send data
If you have cable TV, check that your TV is working and the picture is clear.
If you cannot receive your regular TV channels, your data service will not function.
Check the coaxial cable connection to the SBV5122 Digital Voice Modem and wall outlet.
Hand-tighten if necessary.
Check that the Ethernet cable is properly connected to the SBV5122 Digital Voice Modem and your
computer.
Check the IP address by following the steps in “Verifying the IP Address” in the
User Guide
. On computers
using UNIX
®
or Linux
®
, you must have Adobe Acrobat Reader installed before opening the
User Guide
. Call
your cable provider if you need an IP address.
Check the lights on the front panel. Note the fi rst light from top to bottom that is off. This light indicates
where the error occurred as described in Front-Panel Lights and Error Conditions in the
User Guide
.
This information is to help you quickly solve a problem. Before calling your service provider, try unplugging
and plugging in the cable modem power cord in the AC wall outlet to restart the cable modem.
MOTOROLA and the Stylized M Logo are registered in the US Patent &Trademark Offi ce. SURFboard is a registered trademark of General Instrument Corporation, a wholly-owned subsidiary of Motorola, Inc.
Microsoft.Windows, and Windows ME are registered trademarks of Microsoft Corporation. Windows XP and Windows Vista are trademarks of Microsoft Corporation. Linux
®
is a registered tredemark of LinusTorvalds
in the U.S. and other countries. UNIX is a registered trademark of the Open Group in the United States and other countries. Macintosh is a registered trademark of Apple Computer, Inc. Adobe, Adobe Acrobat. and
Adobe Acrobat Reader are registered trademarks of Adobe Systems, Inc. All other product or service names are the property of their respective owners. No part of the contents of this document may be reproduced or
transmitted in any form or by any means without the written permission of the publisher.
© Motorola, Inc. 2008. All rights reserved.
557140-001-a 09/08
