Motorola SURFboard SB3500 User Manual Download Page 25

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TROUBLESHOOTING

The SB3500 has two major functional blocks — cable modem and telephony — as illustrated in the following block diagram:

Line 1

Line 2

Cable

Enet

Cable modem

Telephony

CODEC

DSP

Power

supply

Power

Network

management

agent

Call signalling

Voice

management

Tuner/RF

Downstream

receiver

Upstream

transmitter

MAC

processing

Subscriber

line

interface

Subscriber

line

interface

Summary of Contents for SURFboard SB3500

Page 1: ...SURFboardâ Cable Modem SB3500 User Guide L I N E 2 L I N E 1 A C T I V I T Y O N L I N E S E N D R E C E I V E P O W E R SB3500 Cable Modem TM TM ...

Page 2: ...NG This product was FCC certified under test conditions that included the use of the supplied cable between system components To be in compliance with FCC regulation the user must use this cable and install it properly WARNING WARNING WARNING WARNING Different types of cord sets may be used for connections to the main supply circuit Use only a main line cord that complies with all applicable produ...

Page 3: ...t of this publication may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without written permission from Motorola Inc Motorola Inc reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola Inc to provide notification of such revision or cha...

Page 4: ...e You Begin 6 Installation 8 For a Single User 8 Connecting the Power Supply 10 Powering Up the First Time 12 Using the Optional Cradle 13 For Multiple Users 14 Basic Configuration 15 Configuring for TCP IP 15 Verifying Your IP Address 18 Troubleshooting 19 ...

Page 5: ......

Page 6: ...igh speed bi directional data access with Radio Frequency RF downstream transfer rates up to 38 Mbps and RF upstream rates up to 10 Mbps It also provides telephony voice communication features using the Internet Protocol IP known as Voice over IP VoIP Unlike a dial up modem the SB3500 is always online Just open your browser and surf L I N E 2 L I N E 1 A C T I V I T Y O N L I N E S E N D R E C E I...

Page 7: ...2 INTRODUCTION Front Panel L I N E 2 L I N E 1 A C T I V I T Y O N L I N E S E N D R E C E I V E P O W E R SB3500 Cable Modem 7 6 5 4 3 2 1 TM TM ...

Page 8: ...0 is scanning for the upstream frequency A solid light indicates the upstream channel is acquired 4 Online Green When the light is flashing the SB3500 is scanning for the network connection A solid light indicates the network connection is acquired 5 Activity Amber When the light is flashing the SB3500 is transmitting or receiving data When the light is off the SB3500 is not transferring data 6 Li...

Page 9: ...E FOR HOME OR OFFICE USE Tested To Comply With FCC Standards Input Voltage 48V 380mA SURFboard Model SB3500 MODEL SURFboard SB3500 Made in Taiwan R O C S N PPPPMMYJJJSSSSSCKAABBCCCC CUST S N BCDFGHJKLMNP P N 473451 001 HFC MAC ID ABCDEF012345 1 2 4 5 3 6 7 ...

Page 10: ...rom analog phone lines They are RJ 11 connectors 3 When this yellow light flashes the Ethernet connection is transferring data 4 ENET This port transfers data to and from your computer This is an RJ 45 connector 5 When this green light is on the Ethernet connection is available 6 POWER This connector provides power to the SB3500 7 CABLE This port provides RF connectivity to and from your service p...

Page 11: ...ower supply and cable The SB3500 supports two power supply options Uninterruptable Power Supply UPS or Brick style Power Supply You need to purchase a 75 ohm coaxial cable with F type connectors for connecting to the nearest cable outlet If you have a TV set attached to the cable outlet you may need a 5 900 MHz splitter to use both the TV and the SB3500 ...

Page 12: ...access the SB3500 The SB3500 is compatible with Microsoft Macintosh and UNIX operating systems You don t need special software to operate the SB3500 Ethernet card Any standard 10Base T Ethernet card operates with the SB3500 Your computer must be configured for TCP IP and have an IP address for the SB3500 to operate Your Internet service provider furnishes the IP address NOTE The Ethernet card must...

Page 13: ...in your home Connect the other end to the SB3500 connector marked CABLE as shown below Hand tighten the connectors to avoid damaging them LINE 2 LINE 1 ENET POWER CABLE FOR HOME OR OFFICE USE Tested To Comply With FCC Standards Input Voltage 48V 380mA SURFboard Model SB3500 MODEL SURFboard SB 3500 Made inTaiwan R O C S N PPPPMMYJJJSSSSSCKAABBCCCC CUST S N BCDFGHJKLMNP P N 473451 001 HFC MAC ID ABC...

Page 14: ...FGHJKLMNP P N 473451 001 HFC MAC ID ABCDEF012345 5 900 MHz splitter To cable outlet To TV 2 Connect the 10Base T Ethernet cable to the SB3500 connector marked ENET and the other end to the Ethernet jack on the back of your computer 3 Connect your telephone to the SB3500 connector marked LINE 1 A separate phone line can be connected to the SB3500 connector marked LINE 2 Each line connector on the S...

Page 15: ... connect the power brick to the SB3500 connector marked POWER LINE 2 LINE 1 ENET POWER CABLE Power FOR HOMEOR OFFICE USE Tested T o Comply With FCC Standards Input Voltage 48V 380mA SURFboard Model SB3500 MODEL SURFboard SB3500 MadeinTaiwan R O C S N PPPPMMYJJJSS SSSCKAA BBCCCC CUST S N BCDFGHJKLMNP P N 473451 001 HFCMAC ID A BCDEF012345 ...

Page 16: ...onnected the UPS to the SB3500 1 Connect the UPS to the SB3500 connector marked POWER 2 Connect the battery to the UPS per the manufacturer s instructions LINE 2 LINE 1 ENET POWER CABLE Power UPS FOR HOME OR OFFICE USE Tested T o Comp ly W ith FCC Standard s Inpu t Voltag e 48V 3 80mA SURFboard Model SB3500 MODEL SURFb oard SB3500 M a d e in T aiwan R O C S N PPPPMMYJJ J SSSSSCKAABBCC CC CUST S N ...

Page 17: ...n the front panel cycle through this sequence Power flashes during a self test When the self test is successfully complete the light is solid green Receive flashes while the SB3500 scans for the downstream channel When the downstream channel is locked the light is solid green Send flashes while the SB3500 scans for the upstream channel When the upstream channel is locked the LED is solid green Onl...

Page 18: ...the Optional Cradle The SB3500 may come with an optional cradle that enables the modem to stand vertically on a flat surface such as a desktop To use the cradle insert the modem into the cradle until the modem s feet fully engage with the grooves ...

Page 19: ...uter SB3500 TV cable For Multiple Users The SB3500 can easily serve as a gateway to the Internet for up to 32 users The users must be on the same Local Area Network LAN and the SB3500 must be attached to the LAN and the cable system The network administrator at your service provider configures your modem for multiple users ...

Page 20: ...ws 98 If you are using a different operating system refer to that user guide Configuring for TCP IP 1 On the Windows Desktop click Start 2 Select Settings and then Control Panel from the pop up menus 3 Double click the Network icon on the Control Panel window 4 Select the Configuration tab on the Network window 5 Check to see if TCP IP has been installed for the Ethernet card If TCP IP appears in ...

Page 21: ...lick Add 7 Double click the Protocol option on Select Network Component Type window 8 Click Microsoft in the Manufacturers section and then click TCP IP in the Network Protocol section of Select Network Protocol window 9 Click OK ...

Page 22: ...ith the Ethernet card connected to the SB3500 11 Click Properties 12 Select the IP Address tab on the TCP IP window 13 Click Obtain an IP address automatically 14 Click OK to accept the TCP IP settings 15 Click OK to close the Network window 16 Click OK when a prompt to restart your computer is displayed and then click OK again ...

Page 23: ...de To check the IP address 1 On the Windows Desktop click Start 2 Select Run 3 Type winipcfg exe A window similar to the example is displayed 4 Select your adapter name 5 Click Renew 6 Click OK after the system displays an IP address If after performing this procedure your computer doesn t access the internet call your service provider They will assist in verifying your configuration ...

Page 24: ...ight indicates where the error occurred If the first light that is off is Receive Send Online During normal operation the downstream channel is lost During startup the downstream channel is not acquired During normal operation the upstream channel is lost During startup the upstream channel is not acquired During normal operations the IP registration is lost During startup the IP registration was ...

Page 25: ...llustrated in the following block diagram Line 1 Line 2 Cable Enet Cable modem Telephony CODEC DSP Power supply Power Network management agent Call signalling Voice management Tuner RF Downstream receiver Upstream transmitter MAC IP processing Subscriber line interface Subscriber line interface ...

Page 26: ...S OF THE PRODUCT PACKAGE TOGETHER WITH PROOF OF PURCHASE OF THIS PRODUCT TO PLACE OF PURCHASE WITHIN TEN 10 DAYS AFTER PURCHASE FOR A FULL REFUND YOU SHOULD OPEN THIS PRODUCT PACKAGE AND USE THE PRODUCT ONLY IF YOU ACCEPT EACH OF THE TERMS OF THIS AGREEMENT Any and all firmware and or software accompanying the Motorola BCS Cable Modem collectively Software is never sold Motorola BCS licenses the S...

Page 27: ... shall not use the Software for such purposes Title of this Software and the documentation including the ownership of all copyrights mask work rights patents trademarks and all other intellectual property rights subsisting in the foregoing and all adaptations to and modifications of the foregoing shall at all times remain with Motorola BCS Motorola BCS retains all rights not expressly licensed und...

Page 28: ...M o t o ro l a I n c 4 7 7 9 1 2 0 0 1 9 9 9 0 0 ...

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