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Help
Connectivity
Issues
Even though I am
accessing my Camera
from the same Wi-Fi
network, I still find my
Camera is shown as
remote. I can only
access it for 5 minutes
at a time.
Please check your wireless router
settings. For example, in Buffalo brand
routers there is an option called
Wireless Isolation. Please disable this
option.
Camera
When I try to view the
Camera, I get a prompt
for Camera firmware
upgrade. What should I
do?
Please upgrade your firmware. This
takes around 5 minutes. We push
upgrades from time to time to
improve the Camera features.
General
Which platforms are
supported for
accessing my Camera?
Windows 7*, Windows 8*
*Java browser plug-in needed
Mac iOS version 10.7 or above
Internet Explorer version 8.0 or
above Firefox version 11.0 or above
Chrome™ version 18.0 or above
Safari version 5.1 or above Java™
version 7 or above Android™ version
4.0 or above iPhone /iPad iOS
version 7.0 or above.
General
I do not hear sound
when I am accessing a
remote Camera.
You can tap on the speaker icon in the
video stream screen to hear audio. By
default the audio is not ON when you
are accessing a remote Camera.
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