Motorola RSGu3502 User Manual Download Page 109

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RSGu3502

Residential Seamless Mobility Gateway

P/N 538282-001-

/07

Summary of Contents for RSGu3502

Page 1: ...RSGu3502 Residential Seamless Mobility Gateway User Guide ...

Page 2: ... other countries Microsoft Windows screen shots are used by permission of Microsoft Corporation Wi Fi is a registered trademark of the Wi Fi Alliance Inc All other product or service names are the property of their respective owners Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notificat...

Page 3: ...y Information ix FCC and IC Compliance Information xiii FCC Interference Statement xiii FCC Radiation Exposure Statement xiv Industry Canada IC Statement xiv IC Radiation Exposure Statement xv Wireless LAN Information xv Restrictions on the Use of Wireless Devices xvi International Declaration of Conformity xvii Overview 1 RSGu3502 Front Panel Overview 3 RSGu3502 Rear Panel Overview 5 Positioning ...

Page 4: ... Configuration 14 Importing the Saved Configuration 15 Restoring the Defaults for the RSGu3502 15 WAN Configuration 16 WAN Setup for PPPoE DSL 17 WAN Setup for a Static IP Address Cable Modem 19 WAN Setup for DHCP Cable Modem 20 Setup LAN Configuration 21 RSGu3502 Advanced Configuration 25 Port Forwarding 26 DMZ Settings 28 Custom Port Forwarding 29 IP Filters 31 Custom IP Filters 33 LAN Clients 3...

Page 5: ...ls 45 Restore Defaults 46 Import Export Configuration 47 Remote Log Router 48 Ping Test 49 Restart 50 RSGu3502 Status 51 Network Statistics 52 Connection Status 53 DDNS Update Status 54 DHCP Clients 54 Product Information 54 System Log Router 54 RSGu3502 Wireless Configuration 55 Setting Up Your Wireless LAN WLAN 55 Establishing Security for Your Wireless LAN 57 ...

Page 6: ...ating an Access List for Your Wireless LAN 60 Configuring TCP IP 61 Configuring TCP IP in Windows 2000 61 Configuring TCP IP in Windows XP 66 Verifying the IP Address in Windows 2000 or Windows XP 69 Frequently Asked Questions 71 Troubleshooting Your RSGu3502 73 Resetting All of Your Equipment 74 Glossary 75 RSGu3502 Software License 83 ...

Page 7: ...ge You are using a non Danish telephone number There are delays in making your location information available in or through the local automatic location information database Note Your VoIP service provider not Motorola is responsible for the provisioning of telephone services through this equipment Motorola shall not be liable for and expressly disclaims any direct or indirect liabilities dam ages...

Page 8: ...lephone provider of this change You are using a non U K telephone number There are delays in making your location information available in or through the local automatic location information database Note Your VoIP service provider not Motorola is responsible for the provision of VoIP telephone services through this equipment Motorola shall not be liable for and expressly disclaims any direct or i...

Page 9: ...he physical location where you utilize VoIP telephone service of the important differences in and possible limitations of VoIP 9 1 1 Dialing services Note Your VoIP service provider not Motorola is responsible for the provisioning of telephone services through this equipment Motorola shall not be liable for and expressly disclaims any direct or indirect liabilities damages losses claims demands ac...

Page 10: ...abase Contact your VoIP Service Provider for additional information on their 911 protocols Note Your VoIP Service Provider not Motorola is responsible for the provision of telephone services through this equipment Motorola shall not be liable for and expressly disclaims any direct or indirect liabilities dam ages losses claims demands actions causes of action risks or harms arising from or related...

Page 11: ... that is included with the device Comply with all warning and caution statements in the instructions Observe all warning and caution symbols that are affixed to this device To prevent fire or shock hazard do not expose this device to rain or moisture The device must not be exposed to dripping or splashing Do not place objects filled with liquids such as vases on the device To prevent electric shoc...

Page 12: ...company Do not overload outlets or extension cords as this can result in a risk of fire or electric shock Overloaded AC outlets extension cords frayed power cords damaged or cracked wire insulation and broken plugs are dangerous They may result in a shock or fire hazard Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them Pay particul...

Page 13: ... type during an electrical storm There may be a remote risk of electric shock from lightning For added protection unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to lightning and power surges Do not cover the device or block the airflow to the device with any other objects Keep the device away from excessive heat and humidity and keep the device ...

Page 14: ... only the power cord and batteries indicated in this manual Do not dispose of batteries in a fire They may explode Check with local codes for possible disposal instructions Upon completion of any service or repairs to this device ask the service technician to perform safety checks to determine that the device is in safe operating condition Do not open the device Do not perform any servicing other ...

Page 15: ...e harmful interference to radio or television reception which can be deter mined by turning the device off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the device and receiver Connect the equipment into an outlet on a circuit different from that to which the recei...

Page 16: ...t the factory to match the intended destinations The firmware setting is not acces sible by the end user Industry Canada IC Statement This device complies with RSS 210 of the Industry Canada Rules Operation is subject to the following two conditions 1 This device may not cause interference and 2 This device must accept any interference including interference that may cause undesired operation of t...

Page 17: ...ator and your body This Class B digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la classe B est conforme à la norme NMB 003 du Canada Wireless LAN Information This device is a wireless network product that uses Direct Sequence Spread Spectrum DSSS radio technol ogy The device is designed to be inter operable with any other wireless DSSS product that complies with The IE...

Page 18: ...pecific organization or environment you are encouraged to ask for authorization to use the device prior to turning on the equipment The manufacturer is not responsible for any radio or television interference caused by unauthorized modifica tion of the devices included with this product or the substitution or attachment of connecting cables and equipment other than specified by the manufacturer Co...

Page 19: ...ility Gateway To which the declaration relates is in conformity with the following standards EN 60950 1 EN 300 328 EN 301 489 1 17 EN 61000 3 2 EN 61000 3 3 The following provisions of the Directive s of the Council of the European Union EMC Directive 89 336 EEC Low Voltage Directive 73 23 EEC R TTE Directive 1999 5 EC Waste Electrical and Electronic Equipment WEEE Directive 2002 96 EC Restriction...

Page 20: ...e Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste Some coun tries or regions such as the European Union have set up systems to collect and recycle electrical and electronic waste items Contact your local authorities for information about practices established for your region If collection systems are not available call Motorola Cust...

Page 21: ...3502 with a dual mode mobile handset DHM and you can use your home s WiFi network to stay connected Voice traffic is prioritized over Internet traffic giving you high quality voice calls even while surfing the Web You will need A computer with Internet browsing capability An established DSL or cable Internet connection Windows 2000 Windows XP Additional Needs For a DSL connection only your user na...

Page 22: ...plugs into any broadband connection cable or DSL Give voice over data prioritization talk on the phone while using the Internet without a noticeable reduction in voice quality Eliminate the need for stand alone routers hubs and access points the RSGu3502 has a built in router and firewall with 802 11b g wireless access point Allow VPN pass through for remote access via IPSEC PPTP L2TP NAT tunnelin...

Page 23: ...il is present Orange and flashing indicates that the phone is off hook and no SIM card is present Flashing in unison with the other LED lights the residential gateway is downloading a firmware upgrade Please do not unplug or disconnect your residential gateway while it is downloading firmware Red blinking phone off hook and registration error LED off registration error the phone is on hook and or ...

Page 24: ...ernet connection Power If the Power LED is red or orange flashing or solid restart the residential gateway During the power up the residential gateway flashes several times while connecting retrieving the IP address and downloading configuration information Solid green configuration download complete During firmware downloads optional the Phone and Power LEDs flash rapidly Please do not unplug or ...

Page 25: ... printers etc 4 Internet Connect your cable or DSL modem to the RSGu3502 5 Phone 1 and 2 Connect one or two phones to one and two optional 6 SIM Card Compartment Holds the SIM Card s used to make and receive calls on the landline phone connected to the residential gateway A valid and active SIM card must be connected to the corresponding telephone port e g If your phone is connected to port one in...

Page 26: ...higher location such as on top of a cabinet helps disperse the signal cleanly especially to upper floors If possible position your RSGu3502 in direct line of sight with other home network devices using a wireless connection Avoid placing the RSGu3502 next to large solid objects like computer cases monitors walls fireplaces etc This helps the signal penetrate more cleanly Other wireless devices suc...

Page 27: ...a PIN that you are prompted to enter at every power up The SIM PIN is enabled when you purchase your RSGu3502 To enter you SIM PIN first make sure your telephone is connected 1 Power up your residential gateway 2 Wait for your handset to ring 3 Pick up the telephone handset You will hear a stutter tone 4 Enter you SIM PIN If you enter the incorrect PIN you will hear the stutter tone again 5 Listen...

Page 28: ...8 Anti Fraud Protection Information Anti Fraud Protection Information Use this space to keep your PIN information ...

Page 29: ...nd to the blue Ethernet port on the rear panel of your residential gateway 4 Connect one end of the yellow Ethernet cable to the yellow Ethernet port on your residential gateway and the other end of the cable to the port on your computer 5 Open the SIM slot and insert your card Note Place your SIM card and telephone in the corresponding ports SIM Port 1 Phone1 SIM Port2 Phone2 Replace the door 6 C...

Page 30: ...you connect to the Internet using a Cable Modem Turn your cable modem off again for at least 10 minutes If this does not correct your prob lem you may need to register your RSGu3502 with your cable provider Please contact them to update your information Be sure to have the WAN MAC ID located on the bottom of the RSGu3502 available DSL Modem You may need to set the PPPoE configurations 1 Open a web...

Page 31: ...ype the Username and Password you normally use to log into your DSL service 7 Type 0 in the Keep Alive field to ensure that your DSL link is always active 8 Click Connect to start your Internet connection and then Click Save 9 Open a web browser and enter a web address try www motorola com If you can access the site you have successfully completed the installation process ...

Page 32: ...ally connect to the residential gateway Note Motorola ships the RSGu3502 with all wireless security functions disabled Remember at least one computer must be connected to the RSGu3502 using a wired connection in order to perform the configuration Do not attempt to configure the RSGu3502 over a wireless connection After your wireless LAN is operational enable security Four Port Ethernet Router Phon...

Page 33: ...ic Configurations In most cases you can start using your RSGu3502 with no modifications to the default settings When you need to or wish to modify the settings the residential gateway has an easy to use GUI interface Each sec tion is defined on the HOME page ...

Page 34: ...f you decide to modify the current RSGu3502 configuration it is recommend that you create a backup Fol low the steps below to export the current configuration 1 Click TOOLS from the top menu 2 Click Import Export Configuration on the side menu 3 Click Export The residential gateway configuration is saved to a file named config bin on your computer s hard drive TIP If DHCP is enabled on each comput...

Page 35: ...tion 3 Click Import A new import window opens 4 Click Browse or type the path and filename of the item you wish to import 5 Click Import The update status appears at the bottom of the window When the update is complete the residential gateway restarts automatically You will need to log in again Restoring the Defaults for the RSGu3502 1 Click TOOLS 2 Click Restore Defaults on the side menu 3 Click ...

Page 36: ...N Setup for PPPoE DSL Static For some cable modems the cable company assigns the cable modem a static unchanging IP address You must provide the IP address subnet mask default gateway and one to three domain name server DNS addresses See WAN Setup for a Static IP Address Cable Modem DHCP Most cable modems have a dynamic IP address assigned by the cable company DHCP server Typically no additional c...

Page 37: ...twork Address Translation It is recommended that this item remain selected Firewall Enables the residential gateway firewall It is recommended that this item remain selected User name Your PPPoE user name provided by your DSL provider Password Your PPPoE password provided by your DSL provider Keep Alive Enables persistent connection to the internet ...

Page 38: ...sociates a particular service to a specific device such as your computer select this field and type that MAC address in the MAC field to use as a virtual WAN MAC address instead of the residential gateway MAC address By default the MAC address printed on the residential gateway is displayed in this field Restore Restores the actual residential gateway MAC address Enforce MTU If enabled the default...

Page 39: ...t this item remain selected IP Address The static IP address Mask The subnet mask Gateway The gateway IP address Override MAC If your cable or DSL provider associates a particular service to a specific device such as your computer select this field and type that MAC address in the MAC field to use as a virtual WAN MAC address instead of the residential gateway MAC address By default the MAC addres...

Page 40: ...AC If your cable or DSL provider associates a particular service to a specific device such as your computer select this field and type that MAC address in the MAC field to use as a virtual WAN MAC address instead of the residential gateway MAC address By default the MAC address printed on the residential gateway is displayed in this field Restore Restores the actual residential gateway MAC address...

Page 41: ...tion If DHCP is enabled on all of the computers on your home network LAN you should not need to change any of the default LAN settings For information about enabling DHCP see Configuring TCP IP on page 61 Unless you have sufficient networking knowledge we recommend not changing any LAN settings ...

Page 42: ...haracters except spaces Domain Sets the domain name It is used in conjunction with the host name to uniquely identify the residential gateway To access the web pages of the residential gateway you can type 192 168 15 1 the IP address or mygateway1 Motorola_VT hostmame domain Enable DHCP Server If selected the DHCP server on the residential gateway assigns IP addresses to the computers and other ho...

Page 43: ...otted decimal format It cannot exceed the subnet limit of 254 For example the default is 192 168 15 254 If the DHCP server runs out of DHCP addresses users cannot access network resources If this happens increase the End IP to the limit of 254 or reduce the Lease Time If you change Start IP or End IP be sure they are in the range specified by the Subnet IP Address and Netmask For example if the re...

Page 44: ...urs Enable DHCP Relay If selected the residential gateway forwards requests and responses between the computers on your network the DHCP clients and the DHCP server you chose to use for your network Relay IP If you select Enable DHCP Relay type the IP address of the DHCP server in dotted decimal format Server and Relay Off If selected you must carefully configure the IP address Subnet Mask and DNS...

Page 45: ...Advanced page for quick descriptions of each feature TIP A red bullet point indicates that the feature is not enabled a green bullet point indicates that the feature is enabled Universal Plug and Play UPnP requires one active WAN connection and the host should support this feature ...

Page 46: ...work based on the protocol and port number It is used to play Internet games or provide local services such as web hosting for a LAN group Port forwarding is also referred to as virtual servers Use Port Forwarding to apply predefined rules and if you have the necessary networking knowledge create edit or delete your own port forwarding rules You can also add a computer to the DMZ ...

Page 47: ... Port Forwarding Displays the DMZ Settings page Available Rules Lists the available rules in the selected Category View Displays the protocols and port ranges for the selected Available Rule For example if you select Alien vs Predator and click View the following is displayed Click Cancel to return to the Port Forwarding page Add Adds the selected Available Rule to the Applied Rules list Remove De...

Page 48: ...e IP address of the computer This allows access to the DMZ host from the Internet Field Description Enable DMZ Enables or disables the DMZ feature It is disabled by default Select a LAN IP Address Selects the LAN IP address of the DMZ computer to expose to the Internet with no protection from the RSGu3502 firewall This may expose your network to security risks LAN Clients Displays the LAN Clients ...

Page 49: ...tion Field Description Enable It is selected by default and automatically applies when you click Save Application The name of the application for which ports are opened Protocol Can be TCP UDP and TCP or UDP Source IP Address Sets the source IP address from which incoming traffic is allowed Source Netmask Sets a subnet mask used in conjunction with the Source IP Address to set a range of IP addres...

Page 50: ...art The starting port number that is opened for this application Destination Port End The ending port number that is opened for this application Destination Port Map Destination port mapped on the LAN destination side to which packets are forwarded There are two types of port mapping One to one one port mapped to one WAN 500 to 600 LAN 500 to 600 Multiple to one several ports mapped to one WAN 500...

Page 51: ...r and add the available rules for a given category You can also create edit or delete your own IP filter rules Field or Button Description LAN IP The IP address in the LAN group to which the IP filters are applied New IP Displays the LAN Clients page Block All Traffic If selected network access is blocked for the IP address Block Outgoing Ping If selected outgoing pings are blocked for the IP addr...

Page 52: ...pps applications Servers or User custom rules you can define and edit Available Rules Predefined and user defined IP filtering rules for each category View Displays the settings for the selected Available Rule Add Adds the selected Available Rule to the Applied Rules list Remove Removes the selected rule from the Applied Rules list Applied Rules Lists the IP filtering rules selected for the catego...

Page 53: ...s subnet mask TCP port and protocol Field Description Filter Name The IP filter rule name Enable Selected by default and automatically applied when you click Save Source IP The LAN source IP address assigned to outgoing traffic on which filtering is applied Source Netmask Subnet mask of the source IP address Destination IP Sets the destination IP address to which your source IP address is denied a...

Page 54: ...ubnet mask of the destination IP address Enter 0 0 0 0 for all Port Start The starting port number that will be blocked for this application Port End The ending port number that will be blocked for this application Protocol The options are TCP UDP TCP and UDP ICMP or Any Field Description ...

Page 55: ... Type the static IP address to assign to the computer or other host For that host type its Hostname optional and MAC address required Dynamic Addresses Lists the currently assigned dynamic IP addresses and the hostname MAC address and address Type always Dynamic in this table of the assigned computer To assign a dynamic IP address to the computer as a static IP address select Reserve ...

Page 56: ... Filters Web Filters enable you to manage the type of web content that passes through your residential gateway Field Description Proxy Disabled by default Cookies Disabled by default Java Applets Disabled by default ActiveX Disabled by default Pop Ups Disabled by default ...

Page 57: ... Description DDNS Server Selects a DDNS service provider from the list A charge may occur depending on the service selected DDNS Client Enables or disables the DDNS client feature for the WAN connection It is disabled by default User Name The user name assigned by the DDNS service provider Password The password assigned by the DDNS service provider Domain Name The dynamic domain name to be registe...

Page 58: ...sting is useful when the same data needs to be sent to more than one device for example if one device is responsible for acquiring data that many other devices need Using multicasting uses less network bandwidth than sending the same data to individual devices Multicasting also enables you to receive multicast video streams from multicast servers The residential gateway supports an Internet Group ...

Page 59: ... The network IP address of the subnet You can also enter the IP address of each individual station in the subnet Mask The network mask of the destination subnet Gateway The IP address of the next hop through which traffic will flow towards the destination subnet Metric Defines the number of hops between the network nodes through which data packets travel The default is 0 which means the subnet is ...

Page 60: ...s RIP Any RIP enabled router Sends automatic update packets containing its routing table periodically every 30 seconds Adds deletes or modifies routes in its routing table based on periodic updates from other routers Responds to requests for its routing table Protocol Sets the RIP version RIP v1 UDP protocol RIP v2 multicast protocol RIP v1 Compatible UDP protocol with multicast format Routers usi...

Page 61: ...ces On the residential gateway you can select which routes are distributed through the network LAN Sets the direction in which RIP messages are sent on the LAN interface WAN Sets the direction in which RIP messages are sent on the WAN interface The options for LAN and WAN are Both receive and send updates of the routing table to other routers on the interface In receive but do not send routing upd...

Page 62: ...iption Enable Enables and disables the remote web access feature Remote Network IP Enter the IP address of the remote host for example 10 10 10 1 Remote Netmask Enter the subnet mask of the remote host Redirect Port You can enter a port in this field that is different from port 8080 The port you enter is viewed externally and mapped to port 8080 internally on the residential gateway ...

Page 63: ... Access You can access the residential gateway remotely through secure shell SSH over the Internet Field Description Enable Enables or disables remote SSH access Remote Host IP Sets the IP address of the remote SSH host Remote Netmask Sets the subnet mask of the remote SSH host ...

Page 64: ...tion does not work for some reason you can configure Ethernet switch settings to meet your requirements Field Description Physical Ports 1 to 4 Sets the speed for Ethernet ports 1 to 4 It can be Auto detect the default 10 Mbps half duplex 10 Mbps full duplex 100 Mbps half duplex or 100 Mbps full duplex ...

Page 65: ... Export Configuration import or export the residential gateway configuration Remote Log Router specify the log messages the residential gateway sends to remote computers User Management change the residential gateway password Ping Test determine whether a computer can be reached over the network Restart save the configuration or restart the residential gateway ...

Page 66: ...RSGu3502 Tools RSGu3502 Tools Restore Defaults Button Description Restore Defaults Restores the factory default configuration After you restore the defaults you must log in again to the residential gateway ...

Page 67: ...the selected configuration file The update status appears at the bottom of the window When the update is finished the residential gateway restarts and you will need to log in again Export Downloads a copy of the configuration file config bin saved in the residential gateway flash memory to your hard drive ...

Page 68: ...other condition that causes the residential gateway to stop functioning Alert conditions that require immediate correction such as a corrupted system database Critical critical conditions such as hard drive errors Error error conditions that generally have less serious consequences than panic alert or critical Warning conditions that warrant monitoring Notice conditions that are not errors but mig...

Page 69: ...sses using the Add button Any IP address you add here appears in the Select a logging destination drop down list Select a logging destination From the list select the IP address to which you want the log information sent Field or Button Description Enter IP Address to ping Sets the IP address to ping the default is the residential gateway default IP address 192 168 15 1 Packet size Sets the packet...

Page 70: ...s the IP address If the test is unsuccessful you should restart the residential gateway Field Description Restart Restarts the residential gateway Be sure to save the configuration before you restart If you restart the residential gateway without saving your changes it reverts to the previously saved configuration Your changes are lost After you restart the residential gateway you must log in agai...

Page 71: ...S menu provides links to view the Network Statistics Connection Status DDNS Update Status DHCP Clients Product Information and System Log Router The Refresh button on every STATUS page except for Product Information refreshes the information so it is up to date ...

Page 72: ...52 RSGu3502 Status RSGu3502 Status Network Statistics Use this page to view transmit and receive statistics for the Ethernet local network WAN or wireless Internet interfaces ...

Page 73: ...on status Field Description Description A description of the connection component Type The type of component IP The IP address of the component State The component state connected or disconnected Online The amount of time it has been connected Disconnect Reason The reason it was disconnected ...

Page 74: ...e revi sion and the software and boot loader versions System Log Router The system log displays router related events Depending on the severity the event is sent to a remote host if remote logging is enabled on the Remote Log Router page Field Description DDNS Server Sets the DDNS server DynDNS or TZO Status It can be one of Updated the IP address of the client has been changed and an update has b...

Page 75: ... to WLAN data you must enable wire less security The default residential gateway settings provide no wireless security After your WLAN is operational be sure to enable wireless security Connect at least one computer to the residential gateway Ethernet port to perform configuration Do not attempt to configure the residential gateway over a wireless connection ...

Page 76: ...Click the Enable Wireless box 3 Enter the Primary SSID information 4 Select the Channel B G from the pull down menu 5 Select the 802 11 Mode Mixed B only B G only G Set the transmission protocol for your WLAN Mixed 802 11b g B only 802 11b only B 802 11b G only 802 11g G 802 11g 6 Click Save You must use the Restart Wireless feature in order for your changes to take effect ...

Page 77: ... your wireless trans missions If all of your wireless clients support WPA encryption we recommend using WPA instead of WEP The ben efits of using WPA Provides a much stronger encryption and is more secure Provides authentication to ensure that only authorized users can log on to your WLAN It is much easier to configure It uses a standard algorithm on all compliant products to generate a key from a...

Page 78: ...on to display the page Notes If you enable the multiple SSID select the SSID to which you wish to apply wireless security Also when you use the drop down to select a SSID click the Get Saved Profile button after each SSID selection to ensure correct security profile is loaded 2 Check the Enable WEP Wireless Security box to enable the setting 3 Select the Authentication Type Open Shared Both from t...

Page 79: ...use with wireless clients that do not support 128 bit encryption only 128 bit encryption enter 26 hexadecimal digits for the 128 bit encryption key Highly recommend for stronger encryption it is supported by the Motorola WN825G and WPCI810G wireless adapters and most current wireless adapters 256 bit encryption enter 58 hexadecimal digits for the 256 bit encryption key 6 Select the corresponding C...

Page 80: ...er with a compatible wireless adapter to access your WLAN To protect your network from unauthorized intrusions you can restrict access to your WLAN to a limited number of computers using the Access List feature Only wireless clients configured with your network name can communicate with the residential gateway It is more difficult for unauthorized individuals who scan for unsecured WLANs to access...

Page 81: ...0 Configuring TCP IP in Windows XP Follow the instructions in your Macintosh or UNIX user manual After configuring TCP IP on all computers perform one of the following to verify its IP address Verifying the IP Address in Windows 2000 or Windows XP Follow the instructions in your Macintosh or UNIX user manual Configuring TCP IP in Windows 2000 1 On the Windows Desktop click Start 2 Select Settings ...

Page 82: ...that follow a connection number like 1 2 3 etc is a reference that is displayed on computers with multiple network interfaces On computers with only one network interface you may only see the label Local Area Connection 4 Click Local Area Connection number The value of number varies from system to system The Local Area Connection number Status window is displayed ...

Page 83: ...ation similar to the following window is displayed 6 If Internet Protocol TCP IP is in the list of components TCP IP is installed You can skip to step 10 If Internet Protocol TCP IP is not in the list click Install The Select Network Component Type window is displayed ...

Page 84: ...ect Network Component Type window and click Add The Select Network Protocol window is displayed 8 Click Internet Protocol TCP IP 9 Click OK The Local Area Connection number Properties window is re displayed 10 Be sure the box next to Internet Protocol TCP IP is checked ...

Page 85: ... Protocol TCP IP Properties window is displayed 12 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected 13 Click OK to accept the TCP IP settings and Click Close 14 Click OK when prompted to restart the computer and click OK again ...

Page 86: ...ings 3 Click Network Connections Note The display varies depending on your Windows XP view options 4 Click Network and Internet Connections to display the Network and Internet Connections window 5 Right click Local Area Connection If more than one connection is displayed be sure to select the one for your network interface ...

Page 87: ...67 Configuring TCP IP 6 Select Properties from the pop up menu to display the Local Area Connection Properties window 7 On the Local Area Connection Properties window select Internet Protocol TCP IP if it is not selected ...

Page 88: ...splay the Internet Protocol TCP IP Properties window 9 Be sure Obtain IP address automatically and Obtain DNS server address automatically are selected 10 Click OK to close the TCP IP Properties window 11 Click OK to close the Local Area Connection Properties window ...

Page 89: ...XP To check the IP address 1 On the Windows Desktop click Start 2 Select Run The Run window is displayed 3 Type cmd and click OK to display a command prompt window 4 Type ipconfig and press ENTER to display the IP configuration A display similar to the following indicates a normal configuration ...

Page 90: ...idential gateway and the Internet 5 After verifying your connections type ipconfig renew and press ENTER to renew the IP address If a valid IP address is displayed as shown Internet access should be available 6 Type exit and press ENTER to return to Windows If after performing this procedure the computer cannot access the Internet call your cable or DSL provider for help ...

Page 91: ... RSGu3502 Residential Gateway work with a cable modem or DSL modem A Yes The RSGu3502 Residential Gateway supports DHCP which is specified for DOCSIS cable modems and PPPoE which is used by most DSL providers Q Can I operate a virtual private network VPN application behind the RSGu3502 A Yes The RSGu3502 Residential Gateway supports IPSec and the most common VPN protocols Q Can I play online games...

Page 92: ...k 255 255 255 0 and default gateway 192 168 15 1 Q What is included with the built in router A The RSGu3502 supports a firewall RIP port triggers advanced ALGs such as RSVP POP3 SNMP and streaming media No separate routers are needed Q Is any Quality of Service QoS implemented on the RSGu3502 Residential Gateway A Although VoIP service is typically best effort the RSGu3502 provides upstream voice ...

Page 93: ...computer Be sure you used the cables provided with the RSGu3502 All Ethernet cables must be straight through cables Check the lights on the modem front panel For information see your cable or DSL modem user guide Can you access Web pages If not check to see if your ISP cable or DSL is hav ing connection issues in your area Be sure the telephone connected to the RSGu3502 is disconnected from the wa...

Page 94: ...SGu3502 and the computer If you have a cable modem only check that your TV is working and the picture is clear If you cannot receive TV channels your cable data service will not function Contact your cable provider If you have a DSL modem only check that your DSL service is working Contact your DSL provider My high speed Internet connection uses a USB port not an Ethernet port You need to switch y...

Page 95: ...modem A device enabling a broadband connection to the Internet over cable television lines It requires a subscription for high speed data service from your local cable provider coaxial cable coax A type of wire consisting of a center wire surrounded by insulation and a grounded shield of braided wire traditionally used mainly to carry cable television signals The shield minimizes electrical and ra...

Page 96: ... addresses A DNS server contains a table matching domain names such as Internetname com to IP addresses such as 192 169 9 1 When you access the Web a DNS server translates the URL displayed on the browser to the destination website IP address The DNS lookup table is a distributed Internet database no one DNS server lists all domain to IP address matches domain name A unique name such as motorola c...

Page 97: ...tworks are called 10Base T 10Base T provides transmission speeds up to 10 megabits per second Mbps usually over twisted pair wire Fast Ethernet 100Base T provides transmission speeds up to 100 Mbps F type connector A type of connector used to connect coaxial cable to equipment such as the RSGu3502 firewall A security software system on the RSGu3502 that enforces an access control policy between th...

Page 98: ...der LAN A local area network provides a full time high bandwidth connection over a limited area such as a building campus office or home The computers and other devices you connect to your residential gateway except for the telephones form a LAN Ethernet is the most widely used LAN standard MAC address The Media Access Control address uniquely identifies each device that can be connected to an Eth...

Page 99: ...by sending a small packet to the host and waiting for a reply If you PING a computer IP address and receive a reply you know the computer is reachable over the network It also stands for Packet InterNet Groper port On a computer or other electronic device a port is a socket or plug used to physically connect it to the network or to other devices In TCP IP a port is a number from 0 to 65536 used lo...

Page 100: ... Information Protocol enables routers to exchange routing information with other network routers Any RIP enabled router Sends automatic update packets containing its routing table periodically every 30 seconds Accepts periodic updates from other routers and adds deletes or modifies routes in its routing table accordingly Responds to requests for its routing table RTP Real Time Protocol for voice t...

Page 101: ...ermine more than just the source and destination A stateful inspection firewall is more advanced than a static filter firewall static filter A type of firewall that examines the source and destination in the packet header based on administrator defined rules only static IP address An IP address that is permanently assigned to a host Normally a static IP address must be assigned manually The opposi...

Page 102: ...ernet Protocol is a method to exchange voice fax and other information over the Internet Voice and fax have traditionally been carried over telephone lines using a dedicated circuit for each line VoIP enables calls to travel as discrete data on shared lines VoIP provider The company from which you purchase VoIP telephone service VPN A virtual private network is a private network that uses virtual ...

Page 103: ...HIS LICENSE I DO NOT INSTALL OR USE THE SOFTWARE AND II RETURN THE CABLE DATA PRODUCT AND THE SOFTWARE COLLECTIVELY PRODUCT INCLUDING ALL COMPONENTS DOCUMENTATION AND ANY OTHER MATERIALS PRO VIDED WITH THE PRODUCT TO YOUR SERVICE PROVIDER The Software includes associated media any printed materials and any on line or electronic documenta tion Software provided by third parties may be subject to se...

Page 104: ...r the TRANSFER paragraph above 2 Copy or translate the User Guide included with the Software other than for personal use 3 Copy alter translate decompile disas semble or reverse engineer the Software including but not limited to modifying the Software to make it operate on non compatible hardware 4 Remove alter or cause not to be displayed any copyright notices or startup message contained in the ...

Page 105: ...Product or the documentation is strictly prohibited by such laws and treaty provisions Nothing in this License constitutes a waiver of Motorola s rights under United States copy right law This License and your rights regarding any matter it addresses are governed by the laws of the Common wealth of Pennsylvania without reference to conflict of laws principles THIS LICENSE SHALL TERMINATE AUTOMATIC...

Page 106: ...echnical support you must call your Service Provider s toll free phone number provided with this Product Motorola s sole and exclusive obligation under this Limited Warranty for retail sales shall be to repair or replace any Product or Software that does not meet this Limited Warranty All warranty claims must be made within the applicable Warranty Period General Information The warranties describe...

Page 107: ...e to insure that you will receive a Product that you can use and enjoy Motorola does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninter rupted or error free MOTOROLA IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE ALL WARRANTIES ARE VOID IF THE PRODUCT ...

Page 108: ...PRODUCT These matters are governed by the laws of the Commonwealth of Pennsylvania without regard to conflict of laws principles and excluding the provisions of the United Nations Convention on Contracts for the Interna tional Sale of Goods Retail Purchasers Only If you purchased this Product directly from Motorola or from a Motorola authorized retail reseller please call the Service Provider tele...

Page 109: ...RSGu3502 Residential Seamless Mobility Gateway P N 538282 001 b 05 07 ...

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