Motorola RAZR V3x, Service Manual

Page: 42 / 52

42 January 31, 2006 6809497A15-A
Troubleshooting V3x
Troubleshooting
Table 3. Level 1 and 2 Troubleshooting Chart
SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY
1. Telephone will not turn on or stay on. a) Battery either discharged or
defective. Measure battery voltage across a 50 ohm (>1
Watt) load. If the battery voltage is <3.25 Vdc,
recharge the battery using the appropriate
battery charger. If the battery will not recharge,
replace the battery. If battery is not at fault,
proceed to b.
b) Battery connectors open or
misaligned. Visually inspect the battery connectors on both
the battery and the telephone. Realign and, if
necessary, either replace the battery or refer to
a Level 3 Service Center for battery connector
replacement. If battery connectors are not at
fault, proceed to c.
c) Transceiver board assembly
defective. Remove the transceiver board assembly.
Substitute a known good assembly and
temporarily reassemble. Press and hold the
PWR button; if the phone turns on and stays on,
disconnect the dc power source and reassemble
with the new transceiver board assembly. Verify
that the fault has been cleared. If the fault has
not been cleared then proceed to d.
d) keyboard assembly failure. Replace the keyboard assembly. Temporarily
connect a +3.6 Vdc supply to the battery
connectors. Press and hold the PWR button. If
the phone turns on and stays on, disconnect the
dc power source and reassemble with the new
keyboard assembly.
2. Telephone exhibits poor reception or
erratic operation such as calls frequently
dropping or weak or distorted audio. a) Antenna assembly defective. Check to make sure that the antenna pin is
properly connected to the transceiver board
assembly. If connected properly, substitute a
known good antenna. If the fault is still present,
proceed to b.
b) Transceiver board assembly
defective. Replace the transceiver board assembly (refer
to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.
3. Display is erratic, or provides partial or
no display. a) Transceiver board connections
faulty. Remove rear chassis assembly from the phone,
check general condition of FPC (flex). If the flex
is good, check that the flex connector is fully
pressed down. If not, check connector to
transceiver board connections. If faulty
connector, replace the transceiver board
assembly. If connector is not at fault, proceed to
b.
b) Flip assembly defective. Temporarily replace the flip assembly with a
known good assembly. If fault has been cleared,
reassemble with the new flip assembly. If fault
not cleared, proceed to c.
c) Transceiver board assembly
defective. Replace the transceiver board assembly (refer
to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.
4. Incoming call alert transducer audio
distorted or volume is too low. Faulty transceiver board assembly. Replace the transceiver board assembly (refer
to 1c). Verify that the fault has been cleared and
reassemble with the new transceiver board
assembly.