Motorola RAZR V3x Service Manual Download

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Level 1 and 2 Service Manual

6809497A15-A

V3x

Digital Wireless Telephone

UMTS 2100, GSM 900/1800/1900 GPRS

Summary of Contents for RAZR V3x

Page 1: ...Level 1 and 2 Service Manual 6809497A15 A V3x Digital Wireless Telephone UMTS 2100 GSM 900 1800 1900 GPRS ...

Page 2: ......

Page 3: ... and Replacing the Subscriber Identity Module SIM 20 Removing and Replacing the Antenna Cover 21 Removing and Replacing the Rear Housing 22 Removing and Replacing the Transceiver Board Assembly 24 Removing and Replacing the Popple Dome PC Board 28 Removing and Replacing the Keypad Volume Smart and Voice Keys 29 Removing and Replacing the Flip Assembly 31 Removing and Replacing the Flip Cover 32 Re...

Page 4: ...4 January 31 2006 6809497A15 A Contents V3x ...

Page 5: ...ent parts Product Names Product names are listed on the front cover Product names are subject to change without notice Some product names as well as some frequency bands are available only in certain markets Product Changes When electrical mechanical or production changes are incorporated into Motorola products a revision letter is assigned to the chassis or kit affected for example A B or C and s...

Page 6: ... license to use the Motorola product and the Motorola computer programs with the Motorola product About This Service Manual Use of this manual assures proper installation operation and maintenance of Motorola products and equipment It contains all service information required for the equipment described and is current as of the printing date Refer questions about this manual to the nearest Custome...

Page 7: ... will be repaired but not refurbished as standard Appointed Motorola Service Hubs will perform warranty and non warranty field service for level 2 assemblies and level 3 limited PCB component Motorola High Tech Centers will perform level 4 full component repairs Customer Support Customer support is available through dedicated Call Centers and in country help desks Product Service training is avail...

Page 8: ...ong with a description of the related major assembly and of the component in question In the U S A to contact Motorola Inc on your TTY call 800 793 7834 Accessories and Aftermarket Division AAD Order replacement parts test equipment and manuals from AAD U S A Outside U S A Phone 800 422 4210 Phone 847 538 8023 FAX 800 622 6210 FAX 847 576 3023 Website http businessonline motorola com EMEA Phone 49...

Page 9: ... 5 where 9612 UARFCN1 9888 UARFCN1 in increments of 25 RX 2110 to 2170 MHz Frequency MHz UARFCN1 5 where 10562 UARFCN1 10838 UARFCN1 in increments of 25 Channel Spacing 200 kHz GSM DCS PCS 5 MHz UMTS Channels 174 EGSM 374 DCS 274 PCS carriers with 8 channels per carrier 11 UMTS Duplex Spacing 45 MHz GSM 95 MHz DCS 80 MHz PCS 190 MHz UMTS Modulation GMSK AT BT 0 3 GSM DCS PCS QPSK UMTS Transmitter ...

Page 10: ...ominal GSM 28 5 dBm nominal DCS PCS Spurious Emissions 36 dBm from 0 1 to 1 GHz 30 dBm from 1 to 4 GHz Receive Sensitivity 102 dBm GSM 102 dBm DCS PCS RX Bit Error Rate 2 UMTS System Functions Specification Speech Coding Type Adaptive Multirate AMR RF Power Output 21 dBm Spurious Emissions 36 dBm from 0 1 to 1 GHz 30 dBm from 1 to 4 GHz Error Vector Magnitude 17 5 PN9 Bit Error Rate VER 0 1 12 2K ...

Page 11: ...ector smart button volume buttons and voice button The standard 840 mAh Lithium Ion Li Ion battery fits behind a removable back cover and provides up to 220 minutes of talk time and 200 hours of standby time in GSM mode The battery provides up to 131 minutes of talk time and up to 227 hours of standby time in WCDMA mode The phone accepts 3V Subscriber Identity Module SIM cards that fit into the SI...

Page 12: ...d to WML or directly in WML if available The information is then passed to the mobile subscriber using the mobile network SIM Application ToolkitTM Class 2 SIM Application Toolkit is a value added service software product that allows GSM operators to customize the services they offer their customers from the occasional user who requests sports news and traffic alerts to a high call time business u...

Page 13: ...as such as phone numbers this is the only method available Caller Line Identification Upon receipt of a call the calling party s phone number is compared to the phonebook If the number matches a phone book entry that name will be displayed If there is no phone book entry the incoming phone number will be displayed If no caller identification information is available the Incoming Call message is di...

Page 14: ...a headset jack and an accessory port located on the side and bottom of the phone See Figure 1 Main Display The main display provides a 262k color backlit display for easy readability in all light conditions The 320 x 240 display provides room for text graphics icons and prompts 050592o Figure 1 Telephone Controls indicators and I O Connections Left Soft Key Scroll up down left or right Select Volu...

Page 15: ...icate the battery charge level The gauge shows four levels 100 É 66 Ç 33 Å and Low Battery Ä Battery Removal Removing the battery causes the phone to immediately shut down and any pending work for example partially entered phone book entries or outgoing messages is lost 031422o Figure 2 Icon Indicators Whether a phone displays all indicators depends on the programming and services to which the use...

Page 16: ...5 A General Operation V3x Operation For detailed operating instructions refer to the appropriate user s guide listed in Related Publications on page 45 G If the battery is removed while receiving a message the message will be lost ...

Page 17: ... Kit includes 66 80387A95 antistatic mat 66 80334B36 ground cord and 42 80385A59 wrist band Provides protection from damage to device caused by electrostatic discharge ESD 0 00 00 30005 Disassembly tool plastic with flat and pointed ends manual opening tool Used during assembly disassembly of phone Tweezers Plastic Used during assembly disassembly of phone Digital Multimeter HP34401A2 Used to meas...

Page 18: ...ge from ESD Ensure adequate static protection is in place when handling shipping and servicing the internal components of this phone G Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components E All batteries can cause property damage and or bodily injury such as burns if a conductive material such as jewelry keys or beaded chains touches exposed terminals...

Page 19: ... battery top end first into the battery compartment and push down 7 Insert the bottom edge of the battery housing into the base of the phone then slide the battery cover over the battery and snap it into place 051210o Figure 2 Removing the Battery E There is a danger of explosion if the Lithium Ion battery is replaced incorrectly Replace only with the same type of battery or equivalent as recommen...

Page 20: ...d battery as described in the procedures 2 Carefully slide the SIM out of the SIM holder 3 To replace slide the SIM into the holder ensuring the notched corner of the SIM aligns with the notch molded into the holder 4 Replace the battery and battery cover as described in the procedures 060078o Figure 3 Removing the SIM SIM holder SIM ...

Page 21: ...ure 4 3 Carefully lift the antenna cover away from the phone 4 To replace align the antenna cover over the antenna 5 Place the curved edge of the antenna cover onto the phone 6 Carefully press the straight edge of the antenna cover into place until the latches snap into place 7 Insert the RF grommet fully into the opening on the antenna cover 8 Reassemble the SIM battery and battery cover as descr...

Page 22: ...rocedures 2 Using a Torx driver with a T 6 bit remove the 6 screws along the sides of the phone see Figure 5 G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage 051217o Figure 5 Removing the Rear Housing Screws Housing screws Housing screws Housing screw Housing screw ...

Page 23: ...he phone Ensure the screw holes are aligned to the transceiver PCB assembly 5 Insert the 6 housing screws and tighten to a torque setting of 1 5 inch pounds or 16 N cm Newton centimeters Do not over tighten 6 Replace the SIM battery and battery cover as described in the procedures 051218o Figure 6 Removing the Rear Housing Rear housing frame Disassembly tool ...

Page 24: ...ly tool under the flex connector and unseat the connector from its socket the transceiver board see Figure 7 G This product contains static sensitive devices Use anti static handling procedures to prevent ESD and component damage G The flexible printed cable FPC flex is easily damaged Exercise extreme care when handling 051219o Figure 7 Disconnecting the Flex From the Transceiver Board Disassembly...

Page 25: ...assembly out of the front housing see Figure 8 4 Use the T6 driver to remove the screw in the middle of the transceiver PC board assembly see Figure 9 Set the screw aside for re use 051222o Figure 8 Removing the Transceiver Board Assembly 051233o Figure 9 Removing Transceiver PC Board Screw Transceiver PC board Transceiver PC board screw ...

Page 26: ...M rear housing and transceiver board assembly as described in the procedures 2 Unlatch the latches that secure the acoustic assembly to the transceiver PC board 3 Lift the acoustic chamber assembly away from the transceiver PC board 051693o Figure 10 Removing the Antenna Assembly Acoustic chamber latch Acoustic chamber latch ...

Page 27: ...a into the acoustic chamber assembly 6 Align the acoustic chamber assembly to the transceiver PC board and gently press into position Ensure the latches are secured to the PC board 7 Replace the transceiver PC board assembly rear housing SIM battery and battery cover as described in the procedures 051694o Figure 11 Removing the Antenna Antenna Disassembly tool Acoustic chamber ...

Page 28: ...n the transceiver board and press firmly until it snaps into place 5 Turn the popple dome board over onto the transceiver PC board 6 Insert and tighten the transceiver PC board screw with the T6 driver to a torque setting of 13 N cm Do not overtighten 7 Carefully place the transceiver board and the switchdome assembly into the front housing 8 Insert the display flex connector squarely into its mat...

Page 29: ...ys 1 Remove battery cover battery SIM antenna rear housing and transceiver board assembly as described in the procedures 2 Use the plastic tweezers to lift the volume smart keys out of their slot in the front housing see Figure 14 051223o Figure 13 Removing the Keypad Volume Smart and Voice Buttons Plastic tweezers Volume Smart Keys ...

Page 30: ... the front housing 5 Carefully set the keypad volume smart buttons and voice button assembly onto the metal switchdome assembly Ensure the volume smart key make contact with the switchdome assembly on the transceiver board when installed 6 Replace the transceiver board assembly display flex connector rear housing assembly antenna SIM battery and battery cover as described in the procedures 051225o...

Page 31: ...x cable 4 Lift the housing assembly away from the flip assembly Be careful not to damage the display flex cable 5 To replace carefully thread the display flex connector through the slot on the keypad housing assembly Avoid damaging the flex cable 6 Flex the front housing slightly and insert the hinge assembly into the front housing Avoid damaging the flex cable and connector 7 Replace the keypad a...

Page 32: ...sembly and flip assembly as described in the procedures 2 Use the metal tweezers to remove the 2 flip screw covers at the top of the flip assembly see Figure 16 3 Use a T5 bit to remove 2 flip screws at the top of the flip assembly located under the screw covers Set the screws aside for reuse unless they are damaged 051246o Figure 16 Removing the Flip Cover Screws Flip screw covers ...

Page 33: ...r the edge of the display lens to separate it from the flip assembly and remove it from the flip assembly 6 Use the T 5 driver to remove the 2 flip assembly screws at the bottom of the flip assembly Set the screws aside for re use unless they are damaged 051244o Figure 17 Removing the Display Lens 052145o Figure 18 Removing the Bottom Flip Screws Display lens Flip Assembly Knife Flip screw Flip sc...

Page 34: ...he disassembly tool to remove the camera lens see Figure 19 8 Use a T3 driver to remove the camera lens screw see Figure 20 060076o Figure 19 Removing the Camera Lens o Figure 20 Removing the Camera Lens Screw disassembly tool camera lens Camera lens screw ...

Page 35: ...e flip assembly Press the flip cover onto the flip assembly until the 6 latches are fully engaged 12 Insert and tighten the 4 flip screws with the T5 driver to a final torque setting of 0 6 in lbs Do not overtighten 13 Remove the adhesive from the back of the new display lens and apply lens to the flip housing 14 Replace the flip assembly keypad assembly transceiver board assembly rear housing ant...

Page 36: ...ip cover as described in the procedures 2 Use the disassembly tool to unseat the flip assembly flex connector from the display assembly see Figure 22 3 Move the flex connector away from the display assembly G The flexible printed cable FPC flex is easily damaged Exercise extreme care when handling 051247o Figure 22 Removing the Flip Assembly Flex Connector Flip Assembly flex connector Disassembly ...

Page 37: ...isassembly tool to unseat the camera assembly flex connector from the display module assembly see Figure 23 040962o Figure 23 Removing the Camera Assembly Flex Connector G The FPC flex is easily damaged Exercise extreme care when handling Camera assembly flex connector Disassembly tool ...

Page 38: ... unlocks the ZIF connector socket see Figure 24 6 Carefully disconnect the flex connector from the ZIF socket 7 Carefully lift the display assembly out of the flip assembly see Figure 25 040963o Figure 24 Removing the Display Assembly Flex Connector 040964o Figure 25 Removing the Display Assembly Speaker Flex ZIF Socket Display Assembly ...

Page 39: ...ly 12 Carefully seat the display flex connector to the socket on the flip assembly 13 Carefully align the flip flex assembly connector and seat it in it s socket on the the display assembly 14 Carefully lower the display assembly onto the flip assembly Be careful not to damage the display flex or flex connector while reassembling the display lens assembly 15 Replace the flip assembly cover flip as...

Page 40: ...and stored memory such as phonebooks or program the customer s phone with basic user information such as language selection V3x telephones use mobile PhoneTools synchronization software to effect a personality transfer Identification Each Motorola GSM phone is labeled with a several identifying numbers The following section describes the current identifying labels Mechanical Serial Number MSN The ...

Page 41: ...bile station types or individual phones The full IMEI structure is listed in Table 2 Where TAC Type Allocation Code formerly known as Type Approval Code NN Reporting body identifier XXXXXX Type identifier ZZZZZZ Individual unit serial number A Phase 1 0 Phase 2 check digit defined as a function of all other IMEI digits Other label number configurations present are TRANSCEIVER NUMBER Identifies the...

Page 42: ...he new keyboard assembly 2 Telephone exhibits poor reception or erratic operation such as calls frequently dropping or weak or distorted audio a Antenna assembly defective Check to make sure that the antenna pin is properly connected to the transceiver board assembly If connected properly substitute a known good antenna If the fault is still present proceed to b b Transceiver board assembly defect...

Page 43: ...s installed correctly If the antenna is installed correctly substitute a known good antenna assembly If this does not clear the fault reinstall the original antenna assembly and proceed to d d Transceiver board assembly defective Replace the transceiver board assembly refer to 1c Verify that the fault has been cleared and reassemble with the new transceiver board assembly 7 Telephone will not reco...

Page 44: ...rge properly then the internal charger is at fault Replace the transceiver board assembly refer to 1c Verify that the fault has been cleared and reassemble with the new transceiver board assembly 11 Real Time Clock resetting when standard battery is removed Lithium button cell in the display board may be depleted Refer service to a Level 3 service center for replacement 12 No or weak audio when us...

Page 45: ...1 2006 45 Level 1 and 2 Service Manual Part Numbers Part Numbers The following charts are provided as a reference for the parts associated with V3x telephones Related Publications Motorola V3x User s Guide English 68XXXXX108 ...

Page 46: ...6 January 31 2006 6809497A15 A Part Numbers V3x Exploded View Diagram 040967o Figure 27 Exploded View Diagram 1 2 3 4 5 7 9 8 25 11 12 10 13 15 20 21 22 14 16 17 18 29 30 32 28 33 36 35 37 26 27 34 31 23 ...

Page 47: ...1 FLEX HINGE 27 3888722Y01 KEYPAD MAIN 9 5571967B01 CAM HINGE 28 3871943B01 BUTTONS SIDE UP DN SMART 10 3871407C01 ADJUST MACRO 29 3871942B01 BUTTONS SIDE CAM VA 11 0171347C01 MODULE 2MP 30 0171646C01 FLEX POPPLE DOME EL 12 3271688B01 GASKET 2MP 31 0171107C01 SHIELD SPACER ASSY 13 5988515L01 MAGNET 32 SLG4932AA PCB TRANSCEIVER ASSY 14 0171325C01 SPEAKER EARPIECE ASSY 33 0188746Y01 HOUSING BASE OUT...

Page 48: ...48 January 31 2006 6809497A15 A Part Numbers V3x ...

Page 49: ...er removing and replacing 32 flip display assembly removing and replacing 36 I identification 40 international mobile station equipment identity 41 mechanical serial number 40 product 5 IMEI 41 indicators service indicator status light 14 Introduction 5 L liquid crystal display LCD 14 M MSN 40 N names product 5 O operation controls indicators and I O 14 operation general 14 overview product 11 P p...

Page 50: ...revisions 7 scope 6 service policy 7 customer support 7 out of box failure 7 product support 7 service procedure ordering replacement parts 8 shut down upon battery removal 15 SIM Application Toolkit 12 SIM card 40 personality transfer 40 replacing 20 SIM removing and replacing 20 specifications 9 support customer 7 product 7 T text entry 13 tools and test equipment 17 transceiver board assembly r...

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Page 52: ...ed by their proprietor and used by Motorola Inc under license All other product or service names are the property of their respective owners Reg U S Pat Tm Off 2005 Motorola Inc All rights reserved Mobile Devices Business Sawgrass International Concourse 789 International Parkway Mailstop S2C Sunrise FL 33325 6222 ...

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