Motorola Q GSM Service Manual Download Page 43

Page: 43 / 49

6809511A67-O

March 28, 2007

Level 1 and 2 Service Manual

Troubleshooting

Bluetooth Headset Black H700 (not available in North Amer-
ica)

SYN1509

Bluetooth Headset H700 Blue/Black Cingular Only

SYN1508

Bluetooth Mono Headset, Nickel- H500

SYN1290

Bluetooth Headset - H700 (silver)

SYN1311

Bluetooth Headset - H605

SYN1303

Bluetooth Headset (Pearl Dark Gray) - H300

SYN1297

Bluetooth Headset H500 Pink

SYN1436

Bluetooth Headset H350 Dark Pearl Grey

SYN1763

Bluetooth Headset - HS850 (Refresh - Black)

SYN1107

Bluetooth Headset - HS850 (Refresh - Blue)

SYN1226

Bluetooth Headset (Pink) - H300

SYN1417

Bluetooth Headset (Pure White) - H300

SYN1416

Bluetooth Headset H700 D&G Gold

SYN1769

Bluetooth Headset H350 Sapphire Blue

SYN1738

Bluetooth Headset H350 Silver Quartz

SYN1765

Bluetooth Headset H350 Silver Sail

SYN1764

Bluetooth Headset H350 Black

SYN1439

Bluetooth Headset Softtouch Black H500

SYN1374

Bluetooth Headset H500 Celery

SYN1732

Bluetooth Headset H500 Cosmic Blue

SYN1617

Bluetooth Headset H500 Fire Red

SYN1667

Bluetooth Headset H500 Hot Pink

SYN1525

Bluetooth Headset H500 Oi Branded

SYN1735

Bluetooth Headset H500 Pumpkin

SYN1733

Bluetooth Headset H500 Steel Teal

SYN1734

Modules & Emerging Technologies

Oakley RAZRWIRE (Mercury: NA) - H7

98679H

Oakley RAZRWIRE (Pewter/Black: NA) - H7

98677H

Oakley RAZRWIRE (Plantinum/Rootbeer: NA) - H7

98678H

Reverb (Oakley Stereo Bluetooth Eyewear - BLK)

SYN1552

Reverb (Oakley Stereo Bluetooth Eyewear - WHT)

SYN1553

REVERB (Oakley Stereo Bluetooth Eyewear Br. Sm.)

SYN1554

Audex Motorola Jacket Series Electronics - Deep Spruce

SYN1712

Audex Motorola Jacket Series Electronics - Fire Red

SYN1713

Music & Entertainment

Table 5. Accessories(Continued)

Part Description

Part Number

Summary of Contents for Q GSM

Page 1: ...Level 1 2 Service Manual 6809511A67 O Q GSM Digital Wireless Telephone Q GSM 850 900 1800 1900 GPRS EDGE ...

Page 2: ...US Patent Trademark Office All other product or service names are the property of their respective owners Motorola Inc 2007 All rights reserved Mobile Devices Business Sawgrass International Concourse 789 International Parkway Room S2C Sunrise FL 33325 6220 ...

Page 3: ...ving and Replacing the Battery Door and Battery 15 Removing and Replacing the Subscriber Identity Module SIM and Memory Card 17 Removing and Replacing the Rear Housing 18 Removing and Replacing the Camera Assembly 21 Removing and Replacing the Transceiver Board Assembly 25 Removing and Replacing the Antenna 28 Removing and Replacing the Display Module Assembly 29 Subscriber Identity Module SIM and...

Page 4: ...ii March 28 2007 Contents ...

Page 5: ...ency bands are available only in certain markets Product Changes When electrical mechanical or production changes are incorporated into Motorola products a revision letter is assigned to the chassis or kit affected for example A B or C and so on The chassis or kit number complete with revision number is imprinted during production The revision letter is an integral part of the chassis or kit numbe...

Page 6: ...tained in it assures proper installation operation and maintenance of Q telephones Refer questions about this manual to the nearest Customer Service Manager This manual contains mechanical service information required for the equipment described and is current as of the printing date Audience This document aids service personnel in testing and repairing Q telephones Service personnel should be fam...

Page 7: ... phones willbe repaired but not refurbished as standard Appointed Motorola Service Hubs will perform warranty and non warranty field service for level 2 assemblies and level 3 limited PCB component Motorola High Tech Centers will perform level 4 full component repairs Customer Support Customer support is available through dedicated Call Centers and in country help desks Product Service training sh...

Page 8: ...h a description of the related major assembly and of the component in question In the U S A to contact Motorola Inc on your TTY call 800 793 7834 Accessories and Aftermarket Division AAD Order replacement parts test equipment and manuals from AAD U S A Outside U S A Phone 800 422 4210 Phone 847 538 8023 FAX 800 622 6210 FAX 847 576 3023 Website http businessonline motorola com EMEA Phone 49 461 80...

Page 9: ... 55 C 15 F to 130 F Dimensions with 1170 mAh Li Ion battery 117 x 64 x 11 5 in mm Size Volume 85 cc with battery Weight 115 grams with battery Battery Life with standard 1170 mAh Ion Battery Talk Time 300 to 420 minutes with 50 VAF and DTX ON Standby time 230 in DRx 2 and 270 hours in DRx 9 All talk and standby times are approximate and depend on network configuration signal strength and features ...

Page 10: ...cation Speech Coding Type Regular pulse excitation linear predictive coding with long term prediction RPE LPC with LTP Bit Rate 13 0 kbps Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits 182 bits Class 2 bits 78 bits Bit Rate with FEC Encoding 22 8 kbps ...

Page 11: ... button volume buttons and voice button The standard 1170 mAh Lithium Ion Li Ion battery fits behind a removable back cover and provides up to 300 minutes of talk time and 192 hours of standby time in GSM mode The phone accepts 3V Subscriber Identity Module SIM cards that fit into the SIM holder under the battery The phone also incorporates an internal designed antenna Inexpensive direct connectio...

Page 12: ...ional user who requests sports news and traffic alerts to a high call time business user who receives stock alerts and checks flight times Operators can now create their own value added services menu quickly and easily in the phone The customized menu will appear as the first menu and may be updated over the air with new services when customers request them Simplified Text Entry iTAP predictive te...

Page 13: ...ler identification information is available an incoming call message is displayed Personal Information Management The Q telephone contains a built in calendar with date book reminders and phonebook that can be synchronized easily to a computer User must subscribe to a caller line identification service through their service provider ...

Page 14: ...vice and on the keyboard as shown in Figures 1 and 2 061418o Figure 1 Telephone Controls indicators and I O Connections Scroll up down left or right Press in to select Right Soft Key Back Key Turn on off hang up exit menus Left Soft Key Volume ScrollWheel Charge up or connect Make answer calls Back Key Right Soft Key SD card slot Mic Main Display Internal Earpiece ...

Page 15: ... indicator 1 or 2 shows when your phone is seeking or using a network outside your home network 2 GPRS Indicator Shows when your phone is using a high speed General Packet Radio Service GPRS network connection Indicators can include 061419o Figure 2 Telephone Controls and Indicators Locations Sides 061420o Figure 3 Main Screen Icon Display SD Card slot Volume ScrollWheel EMU Connector Back Key 3 B...

Page 16: ...telephones are equipped with an icon and graphical based user interface All of the phone s features can be accessed with a 5 way navigation key that allows you to move easily through menus and select menu items Liquid Crystal Display LCD The LCD provides an large color display with user adjustable brightness settings for optimum readability in all light conditions The large 2 4 240 x 320 TFT 64k c...

Page 17: ...is lost 061421o Figure 4 Main Screen Display E All batteries can cause property damage and or bodily injury such as burns if a conductive material such as jewelry keys or beaded chains touch exposed termi nals The conductive material may complete an electrical circuit short circuit and become quite hot Exercise care in handling any charged battery particularly when placing it inside a pocket purse...

Page 18: ...static Mat Kit includes 66 80387A95 antistatic mat 66 80334B36 ground cord and 42 80385A59 wrist band Provides protection from damage to device caused by electrostatic discharge ESD 0 00 00 30005 AMS 2 Disassembly tool plastic with flat and pointed ends manual opening tool Used during assembly disassembly of device 19501980 AMS 2 Generic press tool Used to assemble the main lens 1 To order in Nort...

Page 19: ...lectrostatic discharge ESD Ensure adequate static protection is in place when handling shipping and servicing the internal components of this equipment G Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components E All batteries can cause property damage and or bodily injury such as burns if a conductive material such as jewelry keys or beaded chains touch ...

Page 20: ...rst into the battery compartment and push down 7 Insert the ridge at the bottom of the battery housing into the base of the phone then push the cover down and snap it into place 061423o Figure 2 Removing the Battery E There is a danger of explosion if the Lithium Ion battery is replaced incorrectly Replace only with the same type of battery or equivalent as recommended by the battery manufacturer ...

Page 21: ...into the holder ensuring the keyed corner of the SIM card should align with alignment groove 5 Replace the battery and battery door as described in the procedures 6 Slide the memory card away from the memory card holder 7 Carefully lift the memory card from the phone 8 Toreplace insert thememorycardintotheholder ensuringthekeyedcorner of the memory card faces the top edge of the phone 9 Replace th...

Page 22: ...e the screws at each side of the phone Retain the screws for reassembly See Figure 5 G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage G In addition to 4 screws the rear housing assembly is fastened with plastic latches These are fragile and should be released with care 061425o Figure 5 Removing the Rear...

Page 23: ... the back housing 5 Un snap the side snap by the scroll wheel by pressing on the front housing 6 Apply side force on the rear housing to disengage the lower right snap 061425o Figure 6 Seperating the Front Housing from the Back H ousing 061425o Figure 7 Removing the Scroll Wheel 061425o Figure 8 Disengaging the Lower Right Snap ...

Page 24: ...ed stamped metal part This will come loose once the screw is loosened Postion the bracket before replacing the housing 11 Carefully align the rear housing to the front assembly 12 Gently press the housings together until they fit snuggly 13 Replace the 4 housing screws and tighten to a final torque setting of 2 2 0 2 lbs Do not over tighten 14 Replace the SIM memory card battery and battery cover ...

Page 25: ...and rear housing as described in the procedures 2 Use the disassembly tool to unlock the camera flex connector from the daughter board 3 Use the disassembly tool to remove the daughter board G The flexible printed cable FPC flex is easily damaged Exercise extreme care when handling 061469o Figure 11 Removing the Daughter Board Camera Flex Flex Connector ...

Page 26: ...y tool and the plastic tweezers remove the camera assembly 6 To replace carefully insert the camera assembly into its slot in the front housing assembly making sure the camera grommet is placed onto the plastic guide pin 7 Apply adhesive to daughter board Figure 12 Camera Assembly Removal Figure 13 Camera Assembly Removal ...

Page 27: ...d 2 Service Manual Disassembly 8 Place the daughter board onto the main board 9 Attach the camera flex by seating the flex cable then press firmly until it snaps into place Figure 14 Camera Assembly Removal Figure 15 Camera Assembly Placement ...

Page 28: ...ductive gasket as shown below 11 Place water detect label in location shown 12 Replace the rear housing SIM battery and battery cover as described in the procedures Figure 16 Camera Assembly Placement Figure 17 Camera Assembly Removal Apply conductive gasket as shown This section is placed on camera connector Align gasket to edges of connector Place the tape over the label on the camera connector ...

Page 29: ... disassembly tool to pry loose the display flex connector from the main board 3 Use the disassembly tool to separate main board from front housing G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage 061469o Figure 18 Disconnecting the Flex from the Display Module 061469o Figure 19 Separating the Main Board...

Page 30: ...mbly 4 Remove the main board and disconnect ear speaker 5 To replace place keyboard on fixture 2341A as shown 061469o Figure 20 Removing the Main board and Disconnecting the Ear Speaker 061469o Figure 21 Removing the Display Connector Pad ...

Page 31: ...d to board connector is fully engaged 7 Activate double side adhesive using Fixture 2454 and air press set 6 psi and cycle time to achieve 5 sec dwell of full contact 8 Replace the rear housing SIM battery and battery cover as described in the procedures 061469o Figure 22 Removing the Display Connector Pad 061469o Figure 23 Removing the Display Connector Pad Remove Tape from Connector ...

Page 32: ...se the disassembly tool to separate the antenna assembly See Figure 25 4 To replace assembly starts from right to left Align the antenna assembly to the phone 5 Carefully press the antenna assembly into position until the antenna assembly latches snap into position 6 Replace the transceiver board rear housing assembly SIM battery and battery cover as described in the procedures 061467o Figure 24 R...

Page 33: ...isengage the side hooks of the display bracket 3 Lift the display from the bracket 4 Carefully and gently lift one corner of the display module assembly out of the housing assembly 5 To replace the main display lens properly align the display lens on the bracket 6 Align the display module to the housing assembly G The flexible printed cable FPC flex is easily damaged Exercise extreme care when han...

Page 34: ... Gently fold flex upward and place display in place as shown To prevent display cracking engage snaps in order shown below Only press on edges of display Figure 28 Removing the Protective Liners Figure 29 DisplayPlacement and Tabs These tabs must remain in this position Be careful not to trap tabs under the LCD display Close up of tab ...

Page 35: ...nly fold the display flex in the direction shown Never bend the flex in the opposite direction Bending in the opposite direction will damage the display 10 Remove protective liner as shown Figure 30 Inserting the Display Module Figure 31 Removing the Protective Liner 1 2 3 4 ...

Page 36: ...menu and stored memory such as phone books or even just program a unit with basic user information such as language selection Q telephones use TrueSync synchronization software to effect a personality transfer Identification Each Motorola GSM device is labeled with a variety of identifying numbers The following information describes the current identifying labels Mechanical Serial Number MSN The M...

Page 37: ...ks based on mobile station types or individual units The full IMEI structure is listed in Table 2 Where TAC Type Allocation Code formerly known as Type Approval Code NN Reporting body identifier XXXXXX Type Identifier ZZZZZZ Individual unit serial number A Phase 1 0 Phase 2 check digit defined as a function of all other IMEI digits Other label number configurations present are TRANSCEIVER NUMBER I...

Page 38: ...ctions faulty Remove rear chassis assembly from unit check general condition of flexible printed cable flex If the flex is good check that the flex connector is fully pressed down If not check connector to transceiver board connections If faulty connector replace the transceiver board assembly If connector is not at fault proceed to b b Transceiver board assembly defective Forward to an authorized...

Page 39: ...evel 3 service center 8 Vibrator feature not functioning Transceiver board assembly defective Forward to an authorized level 3 service center 9 Internal Charger not working Faulty charger circuit on transceiver board assembly Test a selection of batteries in the rear pocket of the desktop charger Check LED display for the charging indications If these are charging properly then the internal charge...

Page 40: ...hooting Exploded View Diagram Main assembly 031826o Figure 33 Exploded View Diagram Main assembly 30 25 32 31 27 14 20 15 29 16 17 41 13 7 40 28a 28b 44 36 43 34 39 39 33 6 3 4 45 48 11 5 47 46 8 10 2 12 1 49 9 35 22 23 38 24 21 19 26 42 18 ...

Page 41: ...Module 11 3871040B07 Keypad Assembly 34 N A Main Board Assembly 12 1171571C01 Front Liner 35 N A Keyboard Assembly 13 1571447B01 Rear Housing painted Licorice Black 36 N A Daughter Board Assembly 14 1371107B02 Batwing Rear 15 8589419Y01 Bluetooth Antenna 38 4371477B01 Antenna Spacer 16 6187835N02 Lens Camera 39 3271044F01 Main Keypad Adhesive 17 6171280B01 Camera Bezel 40 3271840F01 Conductive Gas...

Page 42: ...e SKN6234 USB 2 0 SD Card Reader SYN1045 Digital Accessories Data Cable Mini USB USB Serial SKN6371 Data Cable USB charging AAKN4013 Motorola Phone Tools Phase 4 SVN5539 MobileVoice Wireless BT Headsets Bluetooth Headset H670 Black Slate Canary SYN1853 Bluetooth Headset H670 Cosmic Blue Canary SYN1855 Bluetooth Headset H670 Silver Quartz Canary SYN1852 Bluetooth Headset H550 Silver SLVR SYN1822 Bl...

Page 43: ...tz SYN1765 Bluetooth Headset H350 Silver Sail SYN1764 Bluetooth Headset H350 Black SYN1439 Bluetooth Headset Softtouch Black H500 SYN1374 Bluetooth Headset H500 Celery SYN1732 Bluetooth Headset H500 Cosmic Blue SYN1617 Bluetooth Headset H500 Fire Red SYN1667 Bluetooth Headset H500 Hot Pink SYN1525 Bluetooth Headset H500 Oi Branded SYN1735 Bluetooth Headset H500 Pumpkin SYN1733 Bluetooth Headset H5...

Page 44: ...BLK JBL On Tour Mobile speaker PRC kit CH1414A JBL On Tour Mobile speaker UK kit OnTourMBBLKU Sinead Music Dock S850 SYN1847 Power Vehicle Power Adapter EMU VC700 SYN0847 Battery BT50 PF4 Ltd Li Ion 880 mAh SNN5771 Standard Car Charger EMU P310 SYN1630 Charger Adapter EMU EMU Y cable SKN6222 Travel Charger EMU Mid Rate Switcher Argentina SPN5192 Travel Charger EMU Mid Rate Switcher Australia SPN51...

Page 45: ...er HK SPN5199 Travel Charger EMU Rapid Switcher Japan SPN5275 Travel Charger EMU Rapid Switcher MEXICO SPN5200 Travel Charger EMU Rapid Switcher PRC SPN5198 Travel Charger EMU Rapid Switcher US SPN5202 Travel Charger EMU Rapid TWN SPN5270 VPA EMU High Performance Loop SPN5401 P320 desktop BOC battery only charge platform EMU SPN5394 P790 Portable Charger SPN5353 Charger Adapter Aust NZ Plug SYN812...

Page 46: ...am 36 exploded view parts list 37 F FCC rules 1 features caller ID 8 SIM Toolkit 8 text entry 8 Wireless Access Protocol WAP 8 G GPRS indicator 11 I identification 32 international mobile station equipment identity 33 mechanical serial number 32 product 1 IM indicators 12 IMEI 33 in call indicator 12 L LCD 12 liquid crystal display LCD 12 Low Battery message 12 M message indicator 12 MSN 32 N name...

Page 47: ...oard assembly 25 S serial number mechanical 32 service manual about 2 revisions 3 scope 2 service policy 3 customer support 3 out of box failure 3 product support 3 service procedure ordering replacement parts 4 shut down upon battery removal 13 signal strength indicator 11 SIM card 32 personality transfer 32 replacing 17 SIM Toolkit 8 SIM removing and replacing 17 specifications 5 support custome...

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