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Motorola P7689 Service Manual Download Page 53

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GSM Field Service Support

53

P7689 / P7789

Market(s)

Transceiver

Model

Color

Lang.

Euro 1

Flip

SA1537AP4B1

Aluminium

English

Euro 2

Flip

SA1538AP4B1

Aluminium

English

India

Flip

SA1541AP4B1

Aluminium

English

Singapore

Flip

SA1535AP4B1

Aluminium

English

Philippines (US Plug)

Flip

SA1536AP4B1

Aluminium

English

Hong Kong

Flip

SA1534AP4X1

Aluminium Comp C

Taiwan

Flip

SA1533AP4X1

Aluminium Comp C

The PRC

Flip

SA1532AQ4X2

Graphite

Sim C

Australia (SIM Lock)

Flip

SA1539AQ4B1

Graphite

English

New Zealand

Flip

SA1540AQ4B1

Graphite

English

Euro 1

Flip

SA1537AQ4B1

Graphite

English

Euro 2

Flip

SA1538AQ4B1

Graphite

English

India

Flip

SA1541AQ4B1

Graphite

English

Singapore

Flip

SA1535AQ4B1

Graphite

English

Philippines (US Plug)

Flip

SA1536AQ4B1

Graphite

English

Hong Kong

Flip

SA1534AQ4X1

Graphite

Comp C

Taiwan

Flip

SA1533AQ4X1

Graphite

Comp C

Summary of Contents for P7689

Page 1: ...P7689 P7789 Level 1 2 Service Manual Rev 1 4 ...

Page 2: ...s available 10 3 2 Menu 10 3 3 Phone Book 10 3 4 Call Related Features 11 3 5 Messages 12 3 6 Phone Set Up Ext Menu Off 13 3 7 Phone Set Up Ext Menu On 14 3 8 Network selection 15 3 9 Call Meters 15 3 10 Date Book 16 3 11 Games 16 3 9 Accessory set up 16 SECTION 4 DISASSEMBLY PARTS 4 1 Dissasembly Introduction 18 4 2 Recommended Tools 18 4 3 Disassembly Procedure 18 4 4 Assembly procedure 18 4 5 E...

Page 3: ...6 3 Basic modular troubleshooting 47 6 4 Software Upgrade 50 6 5 Flexing 50 6 6 Testing on HP 8922 51 6 7 Testing IrDA Port 51 SECTION 7 ACCESSORIES 7 1 Accessory Statement 54 7 2 Mid Rate Charger Information 54 7 3 Accessory Listing 54 SECTION 8 SALES MODELS 8 1 Sales Models 56 SECTION 9 GLOSSARY OF TERMS 9 1 List of Abbreviations 60 ...

Page 4: ...of 59 GSM Field Service Support iv P7689 P7789 SECTION 1 GENERAL ...

Page 5: ...rranty claims and send faulty modules to Level 3 or 4 repair centres Computer Software Copyrights The Motorola products described in this instruction manual may include copyrighted Motorola computer programs stored in semi conductor memories or other media Laws in the United States and other countries preserve for Motorola certain exclusive rights for copyrighted computer programs including the ex...

Page 6: ...rd against epidemic criteria Manufacturing to bear the costs of early life failure 1 2 3 Product Support Customers original units will be repaired but not refurbished as standard Appointed Motorola Service Hubs will perform warranty and non warranty field service for level 2 assemblies and level 3 limited PCB component The Motorola HTC centres will perform level 4 full component repairs 1 2 4 Cust...

Page 7: ...y grounded according to installation instructions for safe operation Users are advised to turn off their equipment when at a refueling point Safety is every driver s responsibility Cellular telephones should only be used in situations in which the driver considers it safe to do so 1 3 3 General DO NOT allow children to play with any radio equipment containing a transmitter DO NOT operate this equi...

Page 8: ...of 59 GSM Field Service Support 8 P7689 P7789 SECTION 2 P7689 DESCRIPTION ...

Page 9: ...t Down voltage To 4 2V Max Transmit Current Typically 250 ma avg 1 0A peak Stand by Current Typically 7 0 ma DRX2 Dimensions 130mm x 46mm x 23 mm max Thk Size Volume 97 cc with Dao 550 mAh LiO Battery Weight 102 9g with Dao 550 mAh LiO Battery Temperature Range 10C to 55C Transmitter Function Specification RF Power Output 33 dBm 2dB GSM 30 dBm 2 dB DCS Output Impedance 50 ohms nominal Spurious Emi...

Page 10: ... Backlights Chromed Keypad for OK and C Keys chrome rocker MENU key and all other keys film type with transparent numbering New Ringer Tones Programmable Ringer Tones Enhanced Chinese Key entry New Games see below IrDA Infra red Data Association This feature will allow the user to link their mobile phone to their computer terminal This will allow the user to upload and download information such as...

Page 11: ...e g Battery Meter then the name will be repeated and the corresponding feature e g the battery meter will be displayed on the screen If 2 names are too alike then the unit will request another name CUG Closed User Group This is a network application which allows a select group of users only to use a particular group of mobile units e g In the circumstance where a manager of a field service team on...

Page 12: ... New feature will show name as sent by the network This is up to 80 characters but will be shortened to 12 for the phonebook This functionality must be subscribed to with network Caller can restrict this On call arrival phone Number is compared to phonebook if match is found but name is not allocated then callers name will be stored However if there is any text against that number it will not be o...

Page 13: ...of 59 GSM Field Service Support 13 P7689 P7789 Games There will be 3 games supported these being Brick Baccarat Tower of Hanoi ...

Page 14: ...allic Graphite Metallic Aluminium Fig 2 1 Mechanical pictorial Overview Antenna Screw Locations Rear latch SIM Contacts Battery Contacts Belt Clip Recess Accessory Connector Speaker Port Voice notes TM button Chromed Keys Rocker Key IrDA Port Service Indicator Volume Keys Internal Headset Socket Smart Key 96 x 64 LCD Mic Port ...

Page 15: ... 5 g 210 330 70 240 LSQ8 900 mAh Li Ion All battery performance times are approximate and will vary depending on network configuration band and status and the functions selected Times are quoted as a range from DRX 2 to DRX 9 Support of DTX mode is dependent on network support and may not be available in all areas 14 1 Charger Socket Pin Layout 1 GND 2 SW_RF 3 GND 4 BATT_FDBK 5 MAN_TEST_AD 6 RS232...

Page 16: ...y battery safety that will not allow the phone to charge a non Motorola battery The P7689 will allow battery charging via mid rate charger or EP charger via the Hirose connector 2 7 Physical Dimensions Dimensions P7789 P7689 Length 130 mm 130 mm Width 46 mm 46 mm Depth 25 mm 23 mm Volume 108 cc 97 cc Extra slim battery door With Slim LiIon battery 550 mAH Weight 107 g 102 9 g Depth 26 mm 24 mm Vol...

Page 17: ...of 59 GSM Field Service Support 17 P7689 P7789 SECTION 3 FEATURE LIST ...

Page 18: ...e and Sim Memory Last 10 Calls Missed Calls PHONE BOOK Accessory Setup Only Available with Headset or Car Kit connected 1st Generation Menu 2nd Generation Menu 3rd Generation Menu 4th Generation Menu 5th Generation Menu 6th Generation Menu Phone Book Voice Dialing My phone number s Fixed dialing View fixed dial list Setup fixed Dialing Enter Pin2 1 On 2 Off 3 Edit Entry 4 Add Entry 5 Erase Entry O...

Page 19: ...l Calls 2 Int l Calls Except home 3 All Calls 4 Off Bar Incoming Calls 1 When Roaming 2 All Calls 3 Off Change Bar password Cancel all barring Divert Voice calls Divert all Voice calls 1 On 2 Off 1 On 2 Off 1 On 2 Off Divert Fax Calls 1 On 2 Off Divert Data Calls Cancel all diverting Divert when unavailable Key Answer Only Flip Only 1 On 2 Off Detailed Diverting If Busy If not reachable If No Answ...

Page 20: ...l Number 2 Service Centre 3 Expiry Period 4 Outgoing message type Reply to message Delete all messages Message Editor Edit Message Send message Store Message Enter Number Stored to Outgoing Voice notes Play Voice Notes Show Time Available Erase all Voice Notes Go To Next On Off Channel List Language List 1 Channel Index 2 Delete all Channels Answering Machine Play New Play All Play Announcement Re...

Page 21: ...o Ring or vibrate Standard Tone Music Tone Automatic Lock Lock Now Change Unlock mode 1 On 2 Off 1 On 2 Off 3 Change SIM pin Code 1 On 2 Off Change SIM PIN2 Code Select phone line Quick Access set up 1 Assign key to feature 2 Add or Edit Voice Tag 3 Delete Voice Tag Adjust Contrast Set Alarm Ringer Tone Set Message Alert Tone Silent Answer 1 Record Message 2 Review Message 3 Delay Period Edit Musi...

Page 22: ...saving mode Select Keypad tones Phone Status 1 On 2 Off 1 Normal Tones 2 Single Tones 3 No Tones 1 Status review 2 Master reset 3 Master Clear Show Time and Date Set Time and Date Set Time Format Entry Method Selection PHONE SETUP Ext Menu On Extended menus 1 On 2 Off Set Animation 1 On 2 Off ...

Page 23: ...tion Find New Networks CALL METERS Show Call charges 1 Show last call 2 Total for all calls 3 Credit remaining Show call timers 1 Show last call 2 Total for all calls 3 Reset all timers Set audible Call Timers Single Alert Timer Repetitive Timer 1 On 2 Off 1 On 2 Off Set in call Display 1 Show time per call 2 Show Charge per call 3 Show total Call charges 4 No in call display Call charge settings ...

Page 24: ...UGGED IN OR WHEN INSTALLED IN A CAR KIT Mute Car Radio Automatic Answer Automatic Handsfree Safety Timer Auxillary alert 1 ON 2 Off 1 On 2 Off 1 On 2 Off 1 On 2 Off 1 On 2 Off DATE BOOK View Today View Another Day Add Event Set Reminder Period GAMES Tower of Hanoi Baccarat Bricks 1 New Game 2 Saved Game 3 Best Score ...

Page 25: ...of 59 GSM Field Service Support 25 P7689 P7789 SECTION 4 DISASSEMBLY PARTS ...

Page 26: ... the assembly disassembly of the P7689 Anti static Mat Kit 0180386A82 includes Antistatic mat 66 80387A95 Ground Cord 66 80334B36 Wrist Band 42 80385A59 Plastic Bladed Tool SLN7223A T6 Torx Driver 4 3 Disassembly Procedure The following set of diagrams will demonstrate the correct sequence and action required to disassemble the P7689 The use of the exploded diagram on pages 24 25 may be of some as...

Page 27: ...9 P7789 1 Remove battery door by pressing down on clip and sliding back 2 Remove battery by pushing and lifting at the same time 3 Press down on Panel at top of SIM and then push SIM from bottom upwards 4 Remove Escutcheon from rear of unit ...

Page 28: ...7689 P7789 7 Remove the rear from the front housing opening from the VA button side 8 Levering from the side opposite the headset socket carefully prize PCB from Front Housing 5 Unscrew antenna Anti Clockwise 6 Unscrew all of the 6 screws ...

Page 29: ... 59 GSM Field Service Support 29 P7689 P7789 13 Remove keypad from front housing 14 Remove volume switches from front housing 9 Remove Alert speaker from rear housing 10 Remove vibrator from rear housing ...

Page 30: ...5 Carefully press down on Service Indicator if it gets damaged scratched during this process replace 16 Unclip the 4 retaining catches remove the display module 17 Remove Infra Red port cover by lifting upwards 18 Remove Microphone from front housing ...

Page 31: ...eld Service Support 31 P7689 P7789 19 Carefully prise speaker from front housing Do not refit 20 Remove RTC Battery board from main PCB Ensure this board is kept parallel to the main board to protect the connector ...

Page 32: ...of 59 GSM Field Service Support 32 P7689 P7789 4 5 Exploded Parts Diagram AAUG175AA 3 4 6 2 7 8 5 1 9 10 11 12 13 14 15 16 17 ...

Page 33: ... P7789 1 Full Tranceiver 9 Keypad 17 Antenna 2 Front Housing and Lens 10 Alert 3 Rear housing 11 Vibrator 4 Service Indicator 12 Rocker Switch 5 Mic and Grommet 13 IrDA Cover 6 Speaker 14 LCD 7 Volume Switch 15 Batt Cover 8 Screw 16 RTC Board ...

Page 34: ...of 59 GSM Field Service Support 34 P7689 P7789 4 5 1 Alternative Exploded Diagram ...

Page 35: ...67 7202879Z67 Button Scroll Integrated 3886346P01 3886346P01 3886346P01 3886346P01 Side Button Vol Up Down 3886348P01 3886348P01 3886348P01 3886348P01 Side Button Vol Note 3886349P01 3886349P01 3886349P01 3886349P01 Lens 6186338P01 6186338P01 6186338P01 6186338P01 Rear Hsng Kit AAHN5308A AAHN5308A AAHN5308A AAHN5308A Rear Hsng 1586344P01 1586344P01 1586344P01 1586344P01 Screw Torx Plus 0309315B07 ...

Page 36: ...of 59 GSM Field Service Support 36 P7689 P7789 SECTION 5 SIM CARDS AND SECURITY ...

Page 37: ...ation required by the network provider to provide use to the network For WAP Capability the SIM card must be Data enabled 5 3 Personality Transfer 5 3 1 Introduction Personality Transfers are required when a phone is Express Exchanged or when the main board is replaced The reason for personality transfers are to reproduce the customer s original personalized details such as menu and stored memory ...

Page 38: ... step 2 to transfer data on to Clone card 5 3 3 Master SIM Card Creation 1 Insert transfer card into a unit with the desired setup Pwr on and wait till unit displays Clone 2 Enter 024 to copy unit personality onto card Please wait will be displayed 3 Master Transfer card is created 5 3 4 Master Transfer 1 Insert Master Transfer Card explained above into replacement unit Pwr on and wait till unit d...

Page 39: ...lay S W version number of Modem 36 Initiate acoustic loopback 37 Stop test 38 Activate Mini SIM 39 Deactivate Mini SIM 43x Change audio path 47x Set audio volume 51 Enable sidetone 52 Disable sidetone 57 Initialize non volatile memory 58 Display security code 58xxxxxx Modify security code 59 Display lock code 59xxx Modify lock code 60 Display IMEI 99 Display all display pixels 15XX 36XX 90 Vibrato...

Page 40: ...umber unique to the PCB and is stored within the unit s memory The following figure gives a description of the make up of this number Figure 5 3 IMEI label breakdown Some other label number configurations that will be present will be XCVR NUMBER Identifies type of product i e P7689 Usually SWF number PACKAGE NUMBER Determines type of equipment mode in which it was shipped and language with which i...

Page 41: ...of 59 GSM Field Service Support 41 P7689 P7789 SECTION 6 REPAIR AND TEST PROCEDURES ...

Page 42: ...s no replacement PCB available Also a personality transfer would be necessary 6 2 Mechanical repairs Assembly replacement level troubleshooting and repair of the P7689 is limited to isolation and replacement of the main mechanical parts only See Exploded parts diagram and associated parts list p19 p20 6 3 Basic Modular Troubleshooting The troubleshooting information in Table 2 shows some typical m...

Page 43: ...al telephone exhibits poor reception and or erratic operation such as calls frequently dropping Weak and or distorted audio etc a Antenna is defective Check to make sure that the antenna pin is properly connected into the Logic RF assembly If OK substitute a known good antenna and test in a call If the fault is still present proceed to b b Logic RF Board Assembly Defective Replace Logic RF Assembl...

Page 44: ... antenna is fitted correctly If ok substitute a known good antenna assembly If this does not cure the fault re install the original assembly then proceed to d d Logic RF Board Assembly Defective d Replace Logic RF Assembly refer to symptom 1c Verify that the fault has been cleared and Re assemble the unit with the new PCB 7 Personal telephone will not recognize accept SIM card a SIM card defective...

Page 45: ...talked to also ensure as good as alignment as possible If still no connection proceed to b b Remote Device faulty Check unit against known good IrDA device to see if connection is made If fault still present refer to c c Logic RF Board Assembly Defective Replace Logic RF Board Assembly refer to symptom 1c Verify that the fault has been cleared and re assembles the unit with the new PCB 6 4 Softwar...

Page 46: ...should be less than 30cm and although accurate alignment is not neccesary the two should be lined up as well as possible Note Software is required for both the P7689 IrDA link and also the host IrDA port A CD Rom will be shipped with the unit to enable data transfer the drivers for the host IrDA device should be supplied with the device For testing all we are looking for is the discovery frame bet...

Page 47: ...of 59 GSM Field Service Support 47 P7689 P7789 SECTION 7 ACCESSORIES ...

Page 48: ... alternative to the plastic belt clip Cigarette Lighter Adapter Same as StarTAC SYN4241 Professional Install Digital Hands free Car Kit Includes new mini hang up cup Easy one handed insertion Data cable with level translators Allows full data and fax functionality without PC Card Range of Batteries 600 mAh LiIon 900 mAh LiIon Additional battery options available in the future 7 2 Mid rate Charger ...

Page 49: ...Compatible w V3688 Doors SHN7094 Door Slim Blk Core LEAP At Launch Li Poly LSQ6 SHN7239 Door Slim Galaxy Grey Core LEAP At Launch Li Poly LSQ6 SHN7240 Door Slim Sea Blue Core LEAP At Launch Li Poly LSQ6 SHN7905 Door Large Blk Core LEAP At Launch LSQ8 AAA Std SHN7241 Door Large Galaxy Grey Core LEAP At Launch LSQ8 AAA Std SHN7242 Door Large Sea Blue Core LEAP At Launch LSQ8 AAA Std HeadSet SYN6962 ...

Page 50: ...of 59 GSM Field Service Support 50 P7689 P7789 SECTION 8 SALES MODEL NUMBERS ...

Page 51: ...nium English New Zealand Flat SA1530AN4B1 Titanium English Euro 1 Flat SA1527AN4B1 Titanium English Euro 2 Flat SA1528AN4B1 Titanium English India Flat SA1531AN4B1 Titanium English Singapore Flat SA1525AN4B1 Titanium English Philippines US Plug Flat SA1526AN4B1 Titanium English Hong Kong Flat SA1524AN4X1 Titanium Comp C Taiwan Flat SA1523AN4X1 Titanium Comp C The PRC Flat SA1522AP4X2 Aluminium Sim...

Page 52: ...1 Flip SA1537AD3B1 Silver English Euro 2 Flip SA1538AD3B1 Silver English India Flip SA1531AD3B1 Silver English Singapore Flip SA1535AD3B1 Silver English Philippines US Plug Flip SA1536AD3B1 Silver English Hong Kong Flip SA1534AD3X1 Silver Comp C Taiwan Flip SA1533AD3X1 Silver Comp C The PRC Flip SA1532AN4X2 Titanium Sim C Australia SIM Lock Flip SA1539AN4B1 Titanium English New Zealand Flip SA1540...

Page 53: ...ng Flip SA1534AP4X1 Aluminium Comp C Taiwan Flip SA1533AP4X1 Aluminium Comp C The PRC Flip SA1532AQ4X2 Graphite Sim C Australia SIM Lock Flip SA1539AQ4B1 Graphite English New Zealand Flip SA1540AQ4B1 Graphite English Euro 1 Flip SA1537AQ4B1 Graphite English Euro 2 Flip SA1538AQ4B1 Graphite English India Flip SA1541AQ4B1 Graphite English Singapore Flip SA1535AQ4B1 Graphite English Philippines US Pl...

Page 54: ...of 59 GSM Field Service Support 54 P7689 P7789 SECTION 9 GLOSSARY OF TERMS ...

Page 55: ...e Transceiver Station BTS Color Code BCCH Broadcast Control Channel BCD Binary Coded Decimal BGA Ball Grid Array BCU BTS Control Unit Bm Full rate traffic channel BN Bit Number BS Base Station BSC Base Station Controller BSIC Base Transceiver Station Identity Code BSS Base Station System BSSAP BSS Application Part DTAP and BSSMAP BSSC Base Station System Control Cabinet BSSMAP Base Station Systems...

Page 56: ...Ec No Ratio of energy per modulating bit to the noise spectral density EGSM Extended Group special Mobile EFR Enhanced Full Rate EIR Equipment Identity Register EIRP Effective Isotropic Radiated Power EMC Electromagnetic Compatibility EMX Electronic Mobile Exchange ETSI European Telecommunications Standards Institute FACCH Fast Associated Control channel FACCH F Full rate Fast Associated Control c...

Page 57: ...ocedure DM mobile D channel Lm Traffic channel with capacity lower than Bm LPC Linear Predictive Code LR Location Register MA Mobile Allocation MAH Mobile Access Hunting MAI Mobile Allocation Index MAIO Mobile Allocation Index Offset MAP Mobile Application Part MCC Mobile Country Code MCI Malicious Call Identification MD Mediation Device ME Mobile Equipment MF Multi Frequency tone signaling type M...

Page 58: ...witched Telephone PTO Public Telecommunications Operator QOS Quality of Service RAB Random Access Burst RACH Random Access Channel RBDS Remote BSS Diagnostic Subsystem RBU Remote Base Station Unit PCN RCU Radio Channel Unit REC Recommendation REL Release RELP LTP Regular Pulse Excitation Long Term Prediction REQ Request RFCH Radio Frequency Channel RFN Reduced TDMA Frame Number RLP Radio Link Prot...

Page 59: ...rate speech TCH TCH HS A half rate speech TCH TCP Transmission Control Protocol TDMA Time Division Multiple Access TE Terminal Equipment TMN Telecommunications Management Network TMSI Temporary Mobile Subscriber Identity TN Timeslot Number TRX Transceivers TTY TeleTYpe refers to any terminal TS Time Slot TUP Telephone Users Part UI Unnumbered Information frame Um Air Interface USSD Unstructured Su...

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