Help
27
ENGLISH
Troubleshooting for Wi-Fi
®
Internet Viewing
Category
Problem
Description / Error
Solution
Account
I am unable to login
even after registration.
Please check your user name and
password.
Account
I receive an error
message saying: "Email
ID is not registered".
Please ensure that you have
registered with us. Tap
Create
Account
to create an account.
Account
What do I do if I forget
my password?
Click on the "Forgot Password" link on
https://app.hubbleconnected.com/
#lostpassword OR on your Android™
or iOS application. An email will be sent
to your registered email address.
Account
I am unable to receive a
new password although
I have used the "Forgot
password " option.
1.
The e-mail might have been sent
to your Junk Mail Folder. Please
check your Junk Mail Folder.
2.
There might be a delay in getting
your e-mail. Please wait a few
minutes and refresh your email
account.
Camera
When I try to view the
Camera, I get a prompt
for Camera firmware
upgrade. What should I
do?
Please upgrade your firmware. This
takes around 5 minutes. We push
upgrades from time to time to
improve Camera features.
Connectivity
Issues
I am not able to access
my Camera.
Please check if the Camera is within Wi-
Fi
®
range. If the LED on your Camera is
flashing slowly, please try to move the
Camera closer to the router for better
Wi-Fi
®
connectivity and try again.
