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Motorola MOTORIZR Z6TV, Service Manual

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Motorola MOTORIZR Z6TV Service Manual Download Page 75

6809513A80-B

 February 19, 2008 

75

Level 1 and 2 Service Manual

Troubleshooting

Programming: Software Upgrade and Flexing

Contact your local technical support engineer for information about equipment and 
procedures for flashing and flexing.

Part Numbers 

The following information is provided as a reference for the parts associated with 
Z6m/Z6tv telephones.

6. Receive audio from earpiece speaker is 
weak or distorted.

a) Connections to or from transceiver 
board assembly defective.

Gain access to the transceiver board assembly 
as described in the procedures. Check flex and 
the flex connector from the slider assembly to 
the transceiver board assembly. If flex is at fault, 
replace slider assembly. If flex connector is at 
fault, proceed to d. If connection is not at fault, 
proceed to b.

b) Slider assembly defective.

Temporarily replace the slider assembly with a 
known good assembly. If fault has been cleared, 
reassemble with the new slider assembly. If fault 
not cleared, proceed to c.

c) Antenna assembly defective.

Check to make sure the antenna is installed 
correctly. If the antenna is installed correctly, 
substitute a known good antenna assembly. If 
this does not clear the fault, reinstall the original 
antenna assembly and proceed to d.

d) Transceiver board assembly 
defective.

Refer service to authorized Level 3 service 
center for replacement.

7. Phone does not sense when slider is 
opened or closed (usually indicated by 
inability to answer incoming calls by 
opening the flip, or inability to make 
outgoing calls).

a) Transceiver board assembly 
defective.

Refer service to authorized Level 3 service 
center for replacement.

8. Internal Charger not working.

Faulty charger circuit on transceiver 
board assembly.

Refer service to authorized Level 3 service 
center for replacement.

Table 3. Level 1 and 2 Troubleshooting Chart (Continued)

SYMPTOM

PROBABLE CAUSE

VERIFICATION AND REMEDY

Summary of Contents for MOTORIZR Z6TV

Page 1: ...Level 1 and 2 Service Manual 6809513A80 B CDMA 850 1900 MHz MOTOROKR TM Z6m MOTORIZR TM Z6tv ...

Page 2: ...oduct or service names are the property of their respective owners The Bluetooth trademarks are owned by their proprietor and used by Motorola Inc under license Motorola Inc 2007 2008 All rights reserved Mobile Devices Business 8000 West Sunrise Blvd Mail Drop 42 16A Plantation Florida 33322 USA ...

Page 3: ...placing the Battery Cover and Battery 16 Removing and Replacing the Memory Card 18 Removing and Replacing the Rear Housing 19 Removing and Replacing the Transceiver Board Assembly 24 Removing and Replacing the Keypad 28 Removing the Rear Housing Components 30 Removing and Replacing the Slider Assembly 38 Removing and Replacing the Main Lens 61 Removing and Replacing the Keypad Mylar 63 Slider Test...

Page 4: ...oduct Names Product names are listed on the front cover Product names are subject to change without notice Some product names as well as some frequency bands are available only in certain markets Product Changes When electrical mechanical or production changes are incorporated into Motorola products a revision letter is assigned to the chassis or kit affected for example A B or C and so on The cha...

Page 5: ...About this Service Manual Using this service manual and the suggestions contained in it assures proper installation operation and maintenance Refer questions about this manual to the nearest Customer Service Manager Audience This service manual aids service personnel in testing and repairing Z6m Z6tv telephones Service personnel should be familiar with electronic assembly testing and troubleshooti...

Page 6: ... Motorola Service Hubs will perform warranty and non warranty field service for level 2 assemblies and level 3 limited PCB component The Motorola High Technology Centers will perform level 4 full component repairs Customer Support Customer support is available through dedicated Call Centers and in country help desks Product Service training is available through the local Motorola Support Center Pa...

Page 7: ... Service Division RPSD Order replacement parts test equipment and manuals from RPSD U S A Outside U S A Phone 800 422 4210 Phone 847 538 8023 FAX 800 622 6210 FAX 847 576 3023 Website http businessonline motorola com EMEA Phone 49 461 803 1404 Website http emeaonline motorola com Asia Phone 65 648 62995 Website http asiaonline motorola com ...

Page 8: ...ttery Life with standard 940 mAh Li Ion Battery Talk Time 270 minutes Standby time 390 hours All talk and standby times are approximate and depend on network configuration signal strength and features selected Standby times are quoted as a range from DRX 2 to DRX 9 Talk times are quoted as a range from DTX off to DTX on Battery Charge Time 4 hours to 90 of 940 mAh capacity Alert volume Max 95 dB 5...

Page 9: ...ional data cable accessory This connection provides the ability for data and fax calls and synchronizing phonebook entries Features Z6m and Z6tv telephones use advanced self contained sealed custom integrated circuits to perform the complex functions required for CDMA communication Aside from the space and weight advantage microcircuits enhance basic reliability simplify maintenance and provide a ...

Page 10: ...tems The phone must be trained by the voice tag being read into the phone s memory twice before it is recognized You can add voice tags to the phone s memory using the usual name addition methods i e via the phone book menu structure or with the shortcut editor Z6m Z6tv telephones also include a voice recorder that allows up to 2 minutes of personal messages to be recorded This feature has a compl...

Page 11: ...he display The right key will usually select an option whereas the left key will usually exit a function or return to a previous screen The center key opens the initial menu structure or allows access to a submenu I O connectors consisting of a headset jack and a mini USB accessory port located on the left and right side of the phone respectively The volume keys smart key V481800 Figure 1 Controls...

Page 12: ...n the service provider see Figure 3 v481801 Figure 2 Controls indicators and I O Side Views 061789a Figure 3 Home Screen Display 3 5mm Headset Jack Z6 m 2 5mm Headset Jack Z6 tv Volume Keys Change alert profile in home screen Smart Speakerphone Key select menu items Push Bar Push up to open slider Camera Lens on back of phone Mini USB Port Insert battery charger phone accessories Voice Command Key...

Page 13: ...ification is via SSL during a download session L Data Call Tethered or Embedded WAP BREW Application Shows during data call tethered mode or WAP BREW application M Dormant Indicates phone is dormant and PPP session is active 9 No Service Phone is in area with no service coverage P No V CAST TV Service Phone is in an area with no TV service coverage 8 TTY Phone is in TTY mode t Voice Call Shows dur...

Page 14: ...ng the battery causes the device to immediately shut down and any pending work for example partially entered phone book entries or outgoing messages is lost s Missed Call Indicates a call was missed g Message Appears when you receive a new text message x Calendar Event Shows number of calendar appointments y New Voicemail Appears when you receive a new voicemail message A Alarm On Shows when an al...

Page 15: ...88B01 Tweezers plastic Used during assembly disassembly Tweezers metal Used during assembly disassembly Disassembly pick tool Used during assembly disassembly 0 00 00 40876 Camera removal tool Used for camera disassembly 0 00 00 408412 Flex connector removal tool Used for Flip and Vibrator Flex removal 0 00 00 408782 Z6m tv EL Panel Alignment Press Tool Used to align the EL panel 0 00 00 408792 Z6...

Page 16: ...age from electrostatic discharge ESD Ensure adequate static protection is in place when handling shipping and servicing the internal components of this equipment G Avoid stressing the plastic in any way to avoid damage to either the plastic or internal components E All batteries can cause property damage and or bodily injury such as burns if a conductive material such as jewelry keys or beaded cha...

Page 17: ...pposite edge of the battery into the battery compartment 8 Lower the battery cover onto the phone and press down slightly on the cover to engage the battery latch v463188 Figure 5 Removing the battery E There is a danger of explosion if the Lithium Ion battery is replaced incorrectly Replace only with the same type of battery or equivalent as recommended by the battery manufacturer Dispose of used...

Page 18: ...y press the memory card to release and carefully slide it out as shown in Figure 6 2 To replace slide the memory card into its slot with the gold contacts facing downward The memory card can be correctly inserted only one way 3 Replace the battery cover v463193 Figure 6 Removing the Memory Card Memory card ...

Page 19: ...battery and memory card as described in the procedures 2 Remove the screw grommets from the corners of the phone G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage v463192 Figure 7 Removing the Rear Housing Screw Grommets Screw grommet Screw grommet ...

Page 20: ...t remove the 2 gold thread forming screws at the sides of the rear housing Retain the screws for reassembly See Figure 8 4 Use the Torx plus 5IP driver to remove the 4 machine screws v463218 Figure 8 Removing the Thread Forming Screws v463217 Figure 9 Removing the Machine Screws Screw Screw Screws Screws ...

Page 21: ...pick in the location shown access hole on either side of phone to pry the front housing outward releasing the lower side rear housing loop Use caution to avoid damaging the housing with the pry tool The objective is to deflect the front housing side wall not the rear housing loop in order to disengage the snap Repeat for both side snaps see Figure 11 on page 22 v46319 Figure 10 Releasing the Housi...

Page 22: ...2008 6809513A80 B Disassembly Z6m Z6tv CDMA 7 The last step is to gently rotate the housings to disengage the last 2 hooks v463220 Figure 11 Removing the Rear Housing v463221 Figure 12 Removing the Rear Housing Hooks ...

Page 23: ... 12 Install the 4 machine screws and tighten with a Torx plus 5IP driver to a final torque setting of 1 0 lbf in Install the screws in the order shown below Do not over tighten 13 Install the 2 thread forming rear housing screws and tighten with the Torx plus 6IP driver to a final torque setting of 1 2 lbf in Do not over tighten 14 Install the 2 screw grommets at the top of the rear housing 15 Ins...

Page 24: ...htly to lift the connector from its socket on the transceiver board See Figure 14 Pay special attention to the electrical components around the connector Do not touch any components with the black stick G This product contains static sensitive devices Use anti static handling procedures to prevent electrostatic discharge ESD and component damage G The flexible printed cable FPC flex is easily dama...

Page 25: ... assembly 5 Remove the 3 side keys from the front housing Use the disassembly tool to deflect the small key leg just enough to unhook it from the housing Once unhooked the key can be easily removed from the front housing v463259 Figure 15 Removing the Hold Button From the Rear Housing v463336 Figure 16 Removing the Side Keys Hold button ...

Page 26: ...nnector on top of the transceiver PC board assembly 8 Install the side buttons in the housing v527801 Figure 17 Removing the Transceiver PC Board Assembly v527800 Figure 18 Installing the Transceiver PC Board Be sure the volume smart hold buttons and voice button are correctly positioned in relation to the corresponding switches on the transceiver board Verify operation of the buttons after replac...

Page 27: ...squarely into its mating connector on the transceiver board and press gently but firmly until it snaps into place 10 Replace the rear housing memory card battery and battery cover as described in the procedures v513337 Figure 19 Installing the Side Buttons v463345 Figure 20 Connecting the Hydra Flex Connector ...

Page 28: ...d transceiver board assembly as described in the procedures 2 Lift the keypad assembly away from the front housing assembly see Figure 21 3 Lift the front housing assembly away from the slider assembly Avoid damage to the hydra flex v463281 Figure 21 Removing the Keypad v463282 Figure 22 Removing the Front Housing Keypad Front housing Slider assembly ...

Page 29: ...tact the switchdome assembly on the transceiver board when installed 5 Insert the keypad into the front housing use the guide pins molded into the front housing to ensure the keypad is placed correctly 6 Replace the transceiver board assembly rear housing assembly memory card battery and battery cover as described in the procedures V463343 Figure 23 installing the Keypad Keypad Alignment features ...

Page 30: ...ousing as described in the procedures Memory Card Cover Remove and Replace 1 Use the disassembly tool to remove the microSD memory card cover 2 To replace insert the memory card cover into the notch in the rear housing G The hydraflex can be easily damaged Use extreme caution during this next step v463286 Figure 24 Removing the Memory Card Cover ...

Page 31: ...embly Vibrator Assembly Remove and Replace 1 Use the disassembly tool pick to pry the vibrator assembly from its location in the rear housing 2 To replace insert the vibrator assembly into its location in the rear housing v463287 Figure 25 Removing the Vibrator Assembly ...

Page 32: ...g 2 To replace carefully press the headset grommet into the notch in the rear housing Headset Connector Remove and Replace 1 Insert black stick between the headset jack and housing and pry it away 2 To replace first place the adhesive then align and place the headset connector v463288 Figure 26 Removing the Headset Grommet V463289 Figure 27 Removing the Headset Connector ...

Page 33: ... tool to remove the speaker cover from the rear housing 3 Remove any remaining adhesive residue from the rear housing Discard the speaker cover Do not reuse 4 To replace expose the adhesive surface on the new speaker cover 5 Press the speaker cover onto the rear housing 6 Replace the memory card battery and battery cover as described in the procedures G Use extreme care not damage the speaker duri...

Page 34: ...sassembly Z6m Z6tv CDMA Speaker Remove and Replace 1 Insert black stick between the housing and speaker and pry it away 2 To replace first place the adhesive then align and place the speaker 070373o Figure 29 Removing the Speaker Speaker ...

Page 35: ...6809513A80 B February 19 2008 35 Level 1 and 2 Service Manual Disassembly 3 Place rear housing on speaker press and set it to 20N press and hold for 5 seconds v527823 Figure 30 Using the Speaker Press ...

Page 36: ... 2 Use the camera disassembly tool to remove the camera assembly from the imager socket on the transceiver PC board 3 To replace align the key on the camera assembly to the key slot on the on the imager socket Do not remove the protective liner from the camera assembly v463331 Figure 31 Removing the Camera Assembly Retaining Ring v513338 Figure 32 Removing the Camera Assembly Camera disassembly to...

Page 37: ...into the socket until it is fully seated 5 Remove the protective liner and place the camera retention ring onto the camera assembly 6 Replace the protective liner onto the camera assembly v463334 Figure 33 Replacing the Camera Assembly v463335 Figure 34 Installing the Camera Assembly Camera Assembly Key slot ...

Page 38: ... disassembly tool to lift only the top end of the slider inner assembly out of the slider outer assembly Leave the bottom end attached 4 Rotate the slider outer assembly upward to expose the keypad flex connector which is still attached to the slider outer assembly see Figure 36 on page 39 G The hydraflex can be easily damaged Use extreme caution during this procedure v463353 Figure 35 Removing th...

Page 39: ... unseat the keypad flex connector Ensure the electrical components near the connector are not damaged 6 Remove the slider outer assembly v463354 Figure 36 Separate the Slider Inner and Outer Assemblies v513339 Figure 37 Removing the Slider Assembly Connector Slider outer assembly Slider inner assembly Connector ...

Page 40: ...7 Remove the two lower ground clip screws 8 Remove the lower ground clip 9 Remove the upper ground clip screws v463358 Figure 38 Removing the Lower Ground Clip Screws v463359 Figure 39 Removing the Upper Ground Clip Screws Screw Screw Grounding clip Screw Screw ...

Page 41: ...1 and 2 Service Manual Disassembly 10 Use the disassembly tool to unlock the ZIF connector 11 Rotate the display upward v463369 Figure 40 Unlocking the ZIF Connector v463376 Figure 41 Removing the Display Module ZIF Connector Display module ...

Page 42: ...rom the ZIF connector and remove the display module starting from the top from the slider starting at the top 13 Remove the upper ground clip 14 Remove the Hydraflex v463378 Figure 42 Removing the Upper Grounding Clip v463379 Figure 43 Removing the Hydraflex Upper grounding clip Hydraflex ...

Page 43: ...al Disassembly 15 Lift the Hydraflex out of the slider assembly Removing the Slider Mechanism 16 Use the disassembly tool to slide the slider arm as shown v463380 Figure 44 Removing the Hydraflex v463381 Figure 45 Removing the Slider Mechanism Part 1 Hydraflex ...

Page 44: ...r mechanism all the way to the left as shown to separate it from the slider assembly 19 Separate the slider arm Spring Actuator with bushings out of the retaining hole on the guide metal Discard slider arm 20 Separate the rails out of the slide inner assembly Discard the rails v463382 Figure 46 Removing the Slider Mechanism Part 2 v463383 Figure 47 Removing the Slider Mechanism Part 3 ...

Page 45: ... rail combination 2 Rail Combinations Left Rail of Slide inner Right Rail of Slide inner Rail Combination 1 Thick Rail 4671633E Thick Rail 4671633E Rail Combination 2 Thick Rail 4671633E Thin Rail 4671734E Rail Combination 3 Thin Rail 4671734E Thin Rail 4671734E v463385 Figure 48 Slider Rails ...

Page 46: ... CDMA 22 Assemble rail combination 2 on slider inner assembly 23 Assemble guide metal assembly to slide inner assembly Figure 49 Rail Assembly on Slider Inner Assembly v487265 Figure 50 Guide Metal Assembly to Slide Inner Assembly Guide metal Slider inner ...

Page 47: ... gravity test 1 Place the slider assembly in position1 and let the guide metal assembly slide freely along the slide inner assembly If the guide metal falls completely to position 2 the assembly passes Proceed to gravity test 2 If not proceed to step 26 v487351 Figure 51 Gravity Test 1 ...

Page 48: ...est 2 Place the slider assembly in position 2 and let the guide metal assembly slide freely along the slide inner 26 If gravity tests 1 and or 2 failed replace the rails with rail combination 3 and repeat gravity tests 1 and 2 beginning at step 24 v487352 Figure 52 Gravity Test 2 ...

Page 49: ...he bushing into the spring actuator Figure 53 shows the correct placement 28 Assemble slider arm bushing and spring actuator into guide metal assembly Figure 54 shows the correct placement v487561 Figure 53 Bushing Placed in Spring Actuator v487588 Figure 54 Slider Arm Assembly Bushing ...

Page 50: ... Disassembly Z6m Z6tv CDMA 29 Assemble the guide metal assembly to the slider inner assembly 30 Apply lubricant Nygel 744 or equivalent to slider rails v487604 Figure 55 Slider inner Assembly v487605 Figure 56 Lubricating Slider Rails ...

Page 51: ...l 1 and 2 Service Manual Disassembly 31 Use the disassembly tool to remove the main lens 32 Use the disassembly tool to unbend the keypad tabs v503130 Figure 57 Removing the Main Lens v463385 Figure 58 Unbending the Keypad Tabs Keypad tab ...

Page 52: ... mechanism onto the slider assembly 35 Insert the slider arm bushing into the cutout in the slider assembly 36 With the connector on the hydra flex in the open position insert the display flex fully into the ZIF connector Close the ZIF connector to lock the flex v513072 Figure 59 Removing the Slider Keypad v513340 Figure 60 Inserting the Display Flex ZIF Connector Slider keypad Display flex ZIF co...

Page 53: ... so that the speaker lays on the speaker pocket on the top of the slider inner 38 Place the upper ground clip over the flex and screw holes on the magnesium inner Secure the clip with the two thread forming screws Use the T5 driver to tighten the screws to a torque setting of 7 in Lbs v513341 Figure 61 Installing the Hydraflex v463422 Figure 62 Installing the Upper Grounding Clip Upper grounding c...

Page 54: ...y is fully seated on the pad 40 Place the lower grounding clip onto the assembly over the lower part of the hydra flex and insert two mag forming screws over the ground clip and into the inner housing and secure with the T5 driver to 7 in Lbs v463429 Figure 63 Installing and Seating the Display v463358 Figure 64 Installing the Lower Grounding Clip Display Screw Screw Grounding clip ...

Page 55: ... the keypad flex by routing the it through the opening in the bottom of the slider outer 42 Remove the adhesive liner on the keypad flex and position it to the alignment holes in the housing v463430 Figure 65 Routing the K Flex v463424 Figure 66 Installing the Keypad Flex K flex K flex ...

Page 56: ... the placement of the keypad 45 Inspect the flex on opposite side for damage during the assembly process 46 Assemble the slider keypad as shown First insert the bottom tabs into the housing slots then cam it over and insert the side tabs into the housing Lay the keypad into the designated pocket on slider housing The bending tabs should be inserted into the side slots Be careful that the bending t...

Page 57: ...7 Turn the slider outer with the inside of the housing facing up and keep it flat on the table surface place the black stick behind the keypad tab and proceed to bend the tab towards the inside of the housing to form 30 degress v526845 Figure 68 Bending the Slider Keypad Tabs ...

Page 58: ...in lens see page 61 Attach the Slider to the Front housing 1 Before assembling slider please inspect the slider guide to insure that the slider mechanism pivot arm is properly inserted into the magnesium housing 2 Keep the slider outer close to the magnesium inner part as shown 3 Maintain a 70 degree angle between the 2 components v526846 Figure 69 Bending the Slider Keypad Tabs ...

Page 59: ...nd inside the display lens 7 After the keypad flex connector is attached to the hydra flex relocate the slider guide to about half way at the slider then ski boot the inner housing into the slider outer and at the same time close the angle between the two components Make sure that the delrin rails are in the proper position 8 Hold the slider assembly vertically and carefully slide the slider guide...

Page 60: ...iver set at 7 in lbs 10 Verify position of the delrin rails in the assembly Check for gaps Make every effort to avoid damage the PCB flex After assembly inspect the slider for smooth gliding motion Also check for the correct placement of the slide inner bushing v463424 Figure 71 Inserting the Slider Screws Slider screw Slider screw ...

Page 61: ...op of slider outer and dropped down the bottom edge closest to keypad should be inserted last to ensure bonding 6 Turn the slider outer with the inside of the housing facing up and keep it flat on the table surface Bend the side keypad tabs to the inside by inserting the flat side of the disassembly tool flush behind the keypad tab 7 Bend the tab towards the inside of the housing to form a 30 degr...

Page 62: ...9513A80 B Disassembly Z6m Z6tv CDMA 9 Once the display lens is fully assembled use the lens press fixture to properly adhere the lens to the outer slider Press time is 10 seconds v513342 Figure 73 Z6m Z6tv Lens Press Fixture ...

Page 63: ... press tool must be used for this replacement procedure G It is mandatory that the following special tools be used when following this procedure Z6m Z6tv EL Alignment and Press Tool part number 0 00 00 40878 Generic Press Fixture part number 19501980 Available at the AMS Online shop www online shop ams fl com for access please contact your local Motorola contact v513343 Figure 74 Z6m Z6tv EL Align...

Page 64: ...80 B Disassembly Z6m Z6tv CDMA 1 Remove the keypad mylar with the plastic tweezers as shown 2 To replace the keypad mylar use the Z6m Z6tv EL Alignment and Press tool V483979 Figure 75 Removing the Keypad Mylar Mylar PCB Tweezers ...

Page 65: ...ervice Manual Disassembly 3 Peel off the adhesive liner from the bottom side of the keypad mylar Place the keypad into the fixture Align the keypad using the fixture alignment pins v513344 Figure 76 Keypad Mylar Alignment Alignment pin Alignment pin ...

Page 66: ...February 19 2008 6809513A80 B Disassembly Z6m Z6tv CDMA 4 Clean the mylar area on the main PCB and then place it on top of the keypad mylar using the fixture alignment pins v513345 Figure 77 PCB Alignment ...

Page 67: ...Close the fixture for 15 seconds 6 Open the fixture and check the assembly for correct positioning of the mylar on the PCB Slider Test Procedures Perform the following slider test procedures after phone assembly has been completed v513346 Figure 78 El Mylar Press Fixture Closed ...

Page 68: ...ter housing below the Nav Disk and press repeatedly 4 If the repair technician questions the acceptability of the slider slop then the technician must judge the phone by comparing it to a properly functioning unit 5 If the slider slop is worse than a properly functioning unit then the phone fails this test 6 Any failed phone must be quarantined and reworked V483980 Figure 79 Slider Stop Test Push ...

Page 69: ...on the front housing 3 Release the slider by quickly lifting thumb and letting push bar slide beneath it To guarantee a clean release lift thumb directly upward or in opposite direction of slider motion Never allow thumb to move in the same direction as slider motion 4 If the slider fails to reach its fully closed position within 2 seconds after release the phone fails this test The speed of the m...

Page 70: ...embly Z6m Z6tv CDMA Dead Zone Test 1 Hold the phone at a 45 degree angle with one hand as shown V483980 Figure 81 Dead Slider Test OPEN OPEN CLOS CLOSED Below the 5 key above the arc Below 5 key Above recessed arc On the arc above the 0 key ...

Page 71: ... keypad 6 Release the slider by quickly lifting thumb and letting push bar slide beneath it To guarantee a clean release lift thumb directly upward or in opposite direction of slider motion Never allow thumb to move in the same direction as slider motion 7 If the slider fails to reach its fully open position within 2 seconds after release the phone fails this test The speed of the motion is irrele...

Page 72: ...ation Each Motorola CDMA phone is labeled with a variety of identifying numbers Figures 82 and 83 describe the current identifying labels V510544 Figure 82 CDMA Telephone Identification Label DEC 25213343438 Model Z6m H W Rev X HEX FCCB9ACE XXJ 0G19 C 12P0 Transceiver Model Manufactured By Decimal ESN Board tracking ID Part 2 Hexadecimal ESN APC Code YEAR MONTH code and Warranty Information Board ...

Page 73: ...47A71 H06 5 DNP MEID A00000001000012 MSN SMPL012008 Q9M H W P3 Feature Designations Manufactered By Type Approval Country of Origin Transceiver Model Decimal MEID MSN Barcode MSN HEX pESN 15 digit HEX MEID Software Version Software Version MFG or Sequence DC 14 digit HEX MEID Barcode HEX pESN Barcode Decimal MEID Bar Code Transceiver Model Bar Code code 39 Factory Designation Factory Fields Board ...

Page 74: ...l present proceed to b b Transceiver board assembly defective Refer service to authorized Level 3 service center for replacement 3 Display is erratic or provides partial or no display a Transceiver board connections faulty Remove rear chassis assembly from unit check general condition of flexible printed cable flex If the flex is good check that the flex connector is fully pressed down If not chec...

Page 75: ... slider assembly with a known good assembly If fault has been cleared reassemble with the new slider assembly If fault not cleared proceed to c c Antenna assembly defective Check to make sure the antenna is installed correctly If the antenna is installed correctly substitute a known good antenna assembly If this does not clear the fault reinstall the original antenna assembly and proceed to d d Tr...

Page 76: ...2008 6809513A80 B Troubleshooting Z6m Z6tv CDMA Exploded View Diagram 061699o Figure 84 Exploded View Diagram Sheet 1 1 4 3 10 12 13 28 29 32 15 5 6 7 8 9 2 11 26 22 24 25 27 19 20 21 23 17 18 33 35 34 30 36 31 14 16 ...

Page 77: ... PCB FLEX ASSEMBLY HYDRA X X 10 1571948D07 HOUSING COVER PLASTIC POLYCARBONATE BLACK SLATE UPPER ANTENNA CAP X 10 1571948D08 HOUSING COVER PLASTIC POLYCARBONATE DARK PEARL GREY ANTENNA CAP NCVM X 11 0171921D03 ASSEMBLY HOUSING FRONT LUSTROUS SILVER X 11 0171921D05 ASSEMBLY HOUSING FRONT BLACK SLATE X 12 3871699F01 KEYPAD XCVR BLACK SLATE VZW X 12 3871699F02 KEYPAD XCVR LIGHT SILVER ROW X 13 407113...

Page 78: ...N STEEL THREAD FORMING X 31 0387791L11 SCREW THREAD ROLLING K15X 67 4 25MM STAR BUTTON STEEL TORX PLUS 4 25MM THREAD FORMING X 32 3871969D03 BUTTON SIDE PLASTIC POLYCARBONATE VOLUME BLACK SLATE X 32 3871969D05 BUTTON VOLUME PLASTIC POLYCARBONATE SIDE LUSTROUS SILVER X 32 3871970D03 BUTTON VIDEO RECORDER PLASTIC POLYCARBONATE VIDEO RECORDER BLACK SLATE X 32 3871970D05 BUTTON VIDEO RECORDER PLASTIC ...

Page 79: ...t the appropriate Replacement Parts Service Division RPSD on page 7 E There is a danger of explosion if the Lithium Ion battery pack is replaced incorrectly Replace only with the same type of battery or equivalent as recommended by the battery manufacturer Dispose of used batteries according to the manufacturer s instructions ...

Page 80: ...d view parts list 77 F FCC rules 4 features voice recognition 10 features product 9 H home screen 12 I identification 72 product 4 indicators airplane mode 14 battery level 13 Bluetooth connection 14 data call tethered embedded WAP BREW 13 location on 13 message 14 no service 13 sound on vibrate on 13 sounds off silent 13 Introduction 4 K keypad removing and replacing 28 L location on indicator 13...

Page 81: ...g Components 30 Slider assembly 38 transceiver board assembly 24 S service manual about 5 revisions 6 scope 5 service policy 6 customer support 6 out of box failure 6 product support 6 service procedure ordering replacement parts 6 shut down upon battery removal 14 SIM card personality transfer 72 Slider assembly removing and replacing 38 sound on vibrate on indicator 13 sounds off silent indicato...

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