Motorola motoe 6s Page 192 User Manual Download | Manualshive

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Problems during calls

After each troubleshooting step, check to see if your issue is fixed.

Screen goes black

1.

If you are using a case, cover or screen protector, remove it and see if it was causing the issue.

2.

Check your

proximity sensor

Dial a call and set the phone on a table (don't use speaker mode), then hold your hand over the proximity
sensor to see if you can turn the screen off and on.

3.

to see if apps you installed are causing the issue and uninstall as needed.

Calls are dropping

1.

Check your signal strength:

•

Weak signal from your cellular provider is a common cause of dropped calls. In the

many bars your network connection has. If you see only one or two bars, change locations to improve
your signal strength, particularly if you are indoors.

2.

Turn your phone off and then on again.

Press and hold the Power button, then touch

Power off

. Then turn it on to establish a new connection with the

network.

3.

During a call, check that the

proximity sensor

works by covering it to confirm that it turns off your screen,

preventing accidental touches during calls. You can also download an app to automatically lock your screen
during calls; search for “call screen lock” on Play Store.

4.

to see if apps you installed are causing the issue and uninstall as needed.

5.

software update

is available for your phone.

6.

People can’t hear me on calls

1.

Check that nothing is covering the

:

•

If you are using a case, cover or screen protector, remove it and see if it was causing the issue.

•

Check that the protective film that ships with the phone has been removed.

2.

Check to see if your phone is using Voice privacy. (This feature is not available on all models.) Turn it off to
see if sound quality improves:

a.

Touch

.

b.

Touch >

Settings

>

Calls

.

c.

Turn off

Voice privacy

.

3.

If the issue occurs while using the speakerphone or a Bluetooth headset, check your signal strength.

, see how many bars your network connection has. If you see only one or two bars, change

locations to improve your signal strength, particularly if you are indoors.

Fix a problem : Call and SIM issues

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Summary of Contents for motoe 6s

Page 1: ...User Guide ...

Page 2: ...eatures services and applications are network dependent and may not be available in all areas additional terms conditions and or charges may apply Contact your service provider for details All features functionality and other product specifications as well as the information contained in this help content are based upon the latest available information and believed to be accurate at the time of re...

Page 3: ... screen 19 New to Android 21 If this is your first smartphone 21 If you had an iPhone 22 About your Google account 23 Status bar icons 24 Phone terms you should know 28 Get around on your phone 30 Learn gestures 30 Use quick settings 31 Turn screen off and on 33 Adjust volumes 34 Frequently used tools 36 Turn flashlight on and off 36 Control phone with your voice 36 Get directions to a location 37...

Page 4: ...me booster for speaker 55 Apps 56 About your apps 56 View two apps on screen 60 View notifications 61 Manage your apps 63 Install or update apps 63 Manage or delete apps 65 Protect against harmful apps 67 Search and browse 69 Search the web 69 Search your phone 71 Browse websites 72 Text messaging 74 About text and multimedia messages 74 Read send manage text messages 74 Add attachments 76 Save at...

Page 5: ...wer calls 91 Make calls 92 During a call 93 Make video calls 94 Make conference calls 94 Make calls over Wi Fi 95 Block calls and texts 96 Turn call waiting on and off 96 View and delete call history 97 Make emergency call from locked phone 98 Contacts 100 Add contacts 100 Edit or delete contacts 101 Star your favorite contacts 102 Sort contacts 102 Share contacts 103 Voicemail 104 Use voicemail 1...

Page 6: ...torage options 127 Manage phone storage 127 Manage SD card 128 Find downloaded files 130 Recover recently deleted files 131 Upload music to cloud 131 Upload photos and videos 132 Scan documents and make copies 133 Network and internet 134 Connect to Wi Fi networks 134 Use Airplane mode 135 Control data usage 135 Share your internet connection 137 Connect to VPNs 139 Connected devices 140 Connect w...

Page 7: ...7 Unlock with trusted devices 158 Unlock at trusted places 159 Keep phone unlocked while it s on you 160 Use fingerprint security 160 Set lock screen preferences 162 Use location services 163 Pin your screen 164 Lock SIM card 164 Accounts 166 Add or remove accounts 166 Sync accounts and apps 167 Manage information in your Google account 168 System 169 Record your IMEI number 169 Find legal and pro...

Page 8: ...ry drains too fast 186 Bluetooth Wi Fi USB issues 187 Bluetooth problems 187 Wi Fi problems 189 Can t transfer files or connect to computer 190 Account and sign in issues 191 Forgot unlock code 191 Can t sign in to Google 191 Account sync issues 191 App issues 193 App or widget problems 193 Camera problems 194 Messaging problems 195 Gmail problems 197 Play Store problems 197 Maintenance procedures...

Page 9: ... Front camera 5 Proximity sensor and notification light Blinking green phone on unseen notifications Solid red phone on low battery Solid red phone off charging but battery is too low to power the screen Solid green phone off fully charged 6 Volume up down button 7 Power button Set up phone 1 ...

Page 10: ... clean dry cloth To disinfect your phone It is okay to use wipes or cloths moistened with 70 isopropyl alcohol or Clorox Disinfecting Wipes to gently wipe your screen When disinfecting or cleaning your phone turn it off and avoid getting any moisture in its openings including the charging port headphone jack microphones and speakers Don t submerge your phone in any cleaning agents avoid using any ...

Page 11: ...an your phone s internal storage so using them for internal storage would slow your phone s performance Learn more about the differences between portable storage and internal storage Insert or replace cards 1 If you are removing an SD card unmount it first Settings Storage 2 Insert the tool into the hole in the tray and gently push to pop it out 3 Insert or remove the cards as needed To use an SD ...

Page 12: ... You ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google account Photos will back up to Photos Contacts will back up to Contacts Calendar will back up to Calendar 1 Charge both phones and connect them to a Wi Fi network 2 To ensure you don t miss any messages or calls a Turn off iMessage Settings Messages off Or if your SIM has been removed deregister...

Page 13: ...urned it on select your language on the setup screen b If you skipped copying files during setup open the app and touch 3 Touch Start 4 Insert your SIM to connect to the mobile network or touch Skip 5 Connect to a Wi Fi network and touch Next 6 Select how to copy If you have your old phone touch A backup from an Android phone If you don t touch A backup from the cloud 7 Follow the onscreen instruc...

Page 14: ...e you want to save them Manage dual SIMs About dual SIMs When two SIMs are inserted You see at the top of the home screen If you see troubleshoot the issue Both SIMs can make and receive calls and text messages Only the owner of the phone not additional users or guests can access dual SIM settings Change SIM names and color When two SIMs are inserted you ll see them referenced in apps like Contact...

Page 15: ...options To change voicemail service from your provider to another voicemail service or app touch Service To change the number dialed to access voicemail touch Setup Set up email Set up personal email You can add multiple email accounts of the following types Gmail Personal email from other providers IMAP POP If you added a Google account on your phone When you open the Gmail app for the first time...

Page 16: ... first time opening the Gmail app touch Add another email address If you have been using Gmail with another account touch your profile icon then touch Add another account 3 Touch Exchange and Office 365 4 Follow the onscreen instructions to enter your email address password and other information from your company s IT department Switch account views In the Gmail app touch your profile icon then se...

Page 17: ... your country and on your carrier s network and if you haven t turned off ELS when you call or text an emergency number ELS sends your location to authorized emergency responders to help them locate you If ELS is off your carrier might still send the phone s location during an emergency call For more information check with your carrier To turn ELS on or off 1 Go to Settings Security location Locat...

Page 18: ... Find some games Play some music Start taking and sharing those selfies Protect your phone Set up a screen lock Set up fingerprint security to unlock your screen safely and quickly with a touch In case you ever lose your phone set up Find My Device and record your IMEI number Learn to use your phone Here are some articles to get you started Turn on the flashlight Make calls Take screenshots Set op...

Page 19: ... If you use multiple languages set them up so they appear on your keyboard Find your phone number 1 Go to Settings System 2 Touch Advanced About phone Phone number Set up phone 11 ...

Page 20: ...eature and might not work correctly everywhere on your phone Magnify the screen You can magnify the screen by triple tapping it or by touching by the navigation buttons Set it up To set up the way to start zoom in and stop zoom out magnification 1 Go to Settings Accessibility Magnification 2 Select an option and turn it on To touch the screen three times choose Magnify with triple tap To add to th...

Page 21: ...tification sounds You can assign a ringtone for notifications from specific apps You can also control sounds that notify you of other events 1 Go to Settings Sound Advanced 2 To hear a confirmation tone and feel a vibration when you successfully connect your phone to a charger turn Charging sounds on If you don t want any of these sounds just turn them off Use TalkBack to read screens Hear descrip...

Page 22: ...Use service off More assistance You can also Use voice commands Dictate text instead of typing Hearing assistance Use volume booster for speaker 1 Go to Settings Sound Advanced 2 Touch Sound enhancement 3 Turn BesLoudness on Turn on video captions 1 Go to Settings Accessibility 2 Touch Captions and turn Use captions on 3 Specify options language text size and style for closed captioning Use hearin...

Page 23: ...al switch or keyboard If you re unable to use a touchscreen Switch Access lets you control the phone using external switches or keyboard keys to select items scroll enter text and more To use Switch Access you must have one of the following An external switch USB or Bluetooth switch devices send keystroke signals to your phone An external keyboard Standard USB or Bluetooth keyboards can work as sw...

Page 24: ...he icon 1 Go to Settings Accessibility 2 Touch Accessibility Menu 3 Turn Use service on Tip To increase the size of the buttons on this menu touch Settings then turn Large buttons on 1 Use two fingers to swipe up from the bottom of the screen If you ve set other accessibility tools to use this gesture swipe up with two fingers and hold to switch between tools 2 Choose an option from the menu To us...

Page 25: ...e associated with the shortcut touch Shortcut service 5 To use the Volume buttons from the lock screen turn Allow from lock screen on To use the shortcut Press and hold the Volume Up and Down buttons at the same time for three seconds You ll hear confirmation that the feature has been turned on or off Set up phone Accessibility settings 17 ...

Page 26: ...k your phone or touch You can add more pages to the right as needed To add a page drag an app shortcut or widget to the edge of an existing page and place it on the new page Swipe right or left to move between pages Here are the parts of your home screen Learn the basics 18 ...

Page 27: ...e list of all your apps swipe up from the bottom of the home screen 6 Navigation takes you back one screen returns you to the home screen from any app lets you switch between recent apps lets you open an accessibility menu Appears after you enable accessibility settings Note If you don t use these buttons often they may shrink to dots or fade away depending on the current app To bring them back to...

Page 28: ...en it Open your quick settings Swipe down from top of screen Start a voice search Swipe right Open the camera Swipe left Go into Lockdown Temporarily turn off notifications and fingerprint unlocking You can customize your lock screen to add a message and control which notifications appear Learn the basics 20 ...

Page 29: ...useful apps but you can really unlock its power by installing apps that suit your lifestyle Go to Play Store to explore free and paid apps that help you be more productive organized informed in touch and entertained Protect your phone You carry your phone around with you and accidents happen phones get lost sometimes So set up some security and prevent heartache if you and your phone become separa...

Page 30: ...en the camera right from your lock screen Just twist your phone twice Or swipe left You can automatically back up your photos and videos with your Google account or with other photo sharing apps available from Play Store Store your stuff You have several storage options Store apps and content on your phone For more storage space use an SD card for photos videos and music You can open stored items ...

Page 31: ... now you ve also got quick settings Swipe down from the top of the screen for easy access to toggles for airplane mode Wi Fi and other frequently used settings In the cloud Your Google account is your key to cloud storage with Google If you migrated your contacts to your phone then you can see them from any device or computer by logging into Gmail Your Google account includes apps like Calendar an...

Page 32: ...ormation Status bar icons About status icons The status bar at the top of the home screen contains icons that help you monitor your phone On the left icons tell you about apps such as new messages or downloads If you don t know what one of these icons means swipe the status bar down for details On the right icons tell you about your phone s battery level and network connections A dot means there a...

Page 33: ...G Available speeds depend on your carrier and your location Poor connection to cellular mobile network Connected to different cellular mobile network roaming Data Saver is on preventing apps from using background data Wi Fi network within range Connected to Wi Fi network Poor connection to Wi Fi network No SIM card Location services are in use Airplane mode on CONNECTIVITY Bluetooth on Learn the b...

Page 34: ... Connected by USB cable USB tethering enabled SYNC AND UPDATES App updates are available for download from Play Store App successfully installed from Play Store Email and calendar sync in progress Upload complete Download complete Google backup in progress Google backup complete SOUND Vibrate DO NOT DISTURB Learn the basics New to Android 26 ...

Page 35: ...charging Battery low Phone is in Battery Saver mode ALARM AND CALENDAR Alarm set Upcoming calendar event EMAIL AND MESSAGING New Gmail message New text message New voicemail Important alert OTHER ICONS Screenshot is available Learn the basics New to Android 27 ...

Page 36: ...d from your phone other than calls and text messages You may use data when you access the internet check your email play games use apps and more Background tasks such as syncing or location services may also use data data usage The amount of data your phone uploads or downloads over a network in a given period Your phone uses your carrier s cellular network or over a Wi Fi network Depending on you...

Page 37: ...rocess of sharing the same information across multiple devices and websites Contacts calendars and email are often synced through cloud services so you can enter information on one device and access it through another widget An element you can add to your home screen that gives you quick access to information or frequent tasks For example widgets can provide weather updates upcoming calendar event...

Page 38: ...le change a toggle from on to off Try it Drag an app shortcut or widget from one spot on your home screen to another Swipe Quickly move one finger across the screen without pausing when you first touch so you don t drag instead Result Switch between home screens or between tabs in an app Or move quickly through a list Try it Open the Phone app and swipe left right to switch between tabs Pinch out ...

Page 39: ...hone To adjust whether the Power button opens the camera 1 Go to Settings System Gestures 2 Touch Jump to camera and turn it on or off Use quick settings Open quick settings Settings you adjust frequently like Wi Fi and Bluetooth are quick settings easy to get to from any screen To see your first few quick settings swipe down once from the top of your screen To see all quick settings swipe down ag...

Page 40: ... time Night Light Appears after you turn on Night Light the first time Wi Fi hotspot Appears after you turn on hotspot the first time You can also slide to adjust screen brightness Open all settings To open the full list of all settings Open quick settings and touch Or open the Settings app Learn the basics Get around on your phone 32 ...

Page 41: ... off During calls When you bring the phone to your face to speak into it during a call the screen turns off to prevent accidental touches When you pull the phone away from your face the screen turns on so you can use it If the screen stays dark follow these steps Turn screen off and on manually To turn the screen on Press the Power button If you ve set up a screen lock you need to unlock it If you...

Page 42: ...ilence a ringing phone press either the Power button or the Volume down button To switch to vibrate at any time press hold the Power Volume up buttons until you feel a vibration and see If you want to customize Power Volume up so that it silences the phone instead of vibrating 1 Go to Settings System Gestures 2 Touch Prevent ringing Press Power Volume Up together Mute Tip Use Do Not Disturb to sil...

Page 43: ...4 If you want this gesture to silence calls but not alarms or vice versa touch Settings and turn the appropriate option off Learn the basics Get around on your phone 35 ...

Page 44: ...ollow the onscreen instructions to record your voice Speak a command Not all languages support voice commands Tell your phone to call people get directions send messages set alarms The possibilities are enormous 1 From the home screen or when you ve started a search say OK Google 2 When the phone responds say the command for example Call Elise or Set alarm for 7 AM tomorrow Tip To see a list of co...

Page 45: ... When you re ready to roll just touch the widget and your phone will talk you through the directions Tip Combine your Directions widgets into a folder on your home screen Get directions to home or work Get directions from anywhere to your home or work addresses with one touch by setting up a task shortcut for the Maps app 1 Touch hold 2 Drag to a blank space on your home screen 3 If you haven t se...

Page 46: ... set shows in the status bar Manage weather forecasts The Time and Weather widget displays current conditions for your location or for a city you specify Show temperature and conditions for current location 1 Do one of the following Touch Add cities Or touch the current temperature then touch 2 Turn Current location on Tip To switch between Fahrenheit and Celsius touch Temperature unit Add locatio...

Page 47: ... Weather alert notification on or off View your calendar Touch the current date to open your calendar where you can view or add upcoming events Manage time spent on your phone Understand your habits 1 Go to Settings Digital Wellbeing parental controls 2 If this is your first time using this feature touch Show your data 3 Review the chart to see Time you spent using phone today Which apps you ve ha...

Page 48: ...te the timer Pause distracting apps to focus Use Focus mode to pause selected apps for fewer distractions 1 Go to Settings Digital Wellbeing parental controls Focus mode 2 Choose which apps you want to pause 3 Do one of the following To turn it on touch Turn on now To have it turn on automatically touch Set a schedule then select days of the week and start end times When Focus mode is on You ll se...

Page 49: ... phone turn on Do Not Disturb Use parental controls You can Control your child s access to devices and apps Control location settings and view the location of your child s supervised device Set daily usage limits monitor app usage and remotely lock supervised devices Set filters and controls on what your child can browse purchase or download using Chrome Google Search Play Store and YouTube You ll...

Page 50: ...quickly so you see Touch it once more to turn ALL CAPS off To change capitalization of a word you ve already typed 1 Select the word 2 Touch until you see the capitalization you want first letter only ALL CAPS or lowercase Use glide typing You have two options for entering text type one letter at a time multi touch typing or slide your finger through all the letters in a word using one continuous ...

Page 51: ...led correctly touch it in the suggestion bar If the word is misspelled select the correct word in the suggestion bar or type the correction Type in multiple languages If you have added multiple languages as a system language in your phone settings keyboards and text suggestion are available for those languages When using a keyboard language other than your primary system language available keyboar...

Page 52: ...n Use voice typing on Dictate text 1 Touch a text field to show the onscreen keyboard 2 Touch on the onscreen keyboard 3 Speak what you want to type Speak naturally but clearly There s no need to shout or hold the phone close to your mouth To include punctuation say comma period question mark or exclamation point To pause or restart touch To delete a word touch Fill in forms automatically Don t re...

Page 53: ...es tray The Favorites tray at the bottom of the home screen gives you one touch access to your most used applications You can customize these app shortcuts To change the app shortcuts 1 Touch hold one of the app shortcuts then drag it up and drop it on Remove 2 Swipe up from the bottom of the home screen to open your app list 3 Touch hold the app you want When the new shortcut appears drag it to t...

Page 54: ...home screen panel Add task shortcuts Many apps icons include shortcuts to common tasks so you don t have to open and navigate the app 1 Touch hold an app icon to see available task shortcuts 2 Do one of the following To perform the task touch it To create a shortcut for that task drag to an empty space on your homescreen Here are examples of task shortcuts for various apps Not all apps include tas...

Page 55: ... 2 Navigate to the web page 3 Touch Add to Home screen 4 Edit the name if desired 5 Touch Add 6 Do one of the following Touch hold the icon to drag it where you want on the home screen Touch Add automatically Add folders Folders organize your shortcuts 1 Touch hold an app shortcut on your home screen 2 Drag it onto another to group them together then release when a circle forms around them Then yo...

Page 56: ...ifferent launcher Totally changing the look and feel of your home screen is easy to do Just select and download a new launcher app Switch back to the standard look and feel at any time Launchers frequently include new sets of wallpapers new gestures for interacting with your phone and customizable elements for your home screen 1 Search for launcher in Play Store 2 Read through the choices and down...

Page 57: ...rt screen saver The screen saver automatically starts when you connect your phone to a dock or charger and the screen turns off To exit the screen saver and return to your home or lock screen Press the Power button Or if you re using fingerprint security touch the sensor To manually start your screen saver any time go to Settings Display Advanced Screen saver and touch Start now Turn off screen sa...

Page 58: ...an choose a unique ringtone for calls from specific people so you ll know instantly who s calling 1 Open the Contacts app 2 Touch the contact s name 3 Touch Set ringtone 4 Do one of the following Select a ringtone from the list To use a song as the ringtone touch Add ringtone at the bottom of the list Then touch to browse and select the song stored on your phone Touch to show internal storage For ...

Page 59: ...sounds stop vibration and block notifications Turn it on 1 Open quick settings and touch You ll see in the status bar when Do Not Disturb is on 2 To change how long it stays on in quick settings touch hold touch Duration and then choose one To keep it on indefinitely touch Until you turn off To select a duration touch For 1 hour then touch or to adjust the time To choose each time you turn Do Not ...

Page 60: ...d from notifications To block all visual notifications select No visuals or sound from notifications To block or allow selected visual notifications select Custom and turn features on or off If Do Not Disturb is off and you expect but aren t getting notifications from an app check your settings for the app s notifications Allow exceptions When Do Not Disturb is on incoming calls messages and calen...

Page 61: ...art and end times and level of silence To stop your phone from automatically silencing 1 Go to Settings Sound 2 Touch Do Not Disturb Turn on automatically 3 Select the rule and turn it off or touch to delete it Silence during calendar events Your phone can automatically switch into and out of Do Not Disturb mode for all scheduled events in calendars that you specify 1 Open quick settings then touc...

Page 62: ...3 Touch Voice Spoken results 4 Touch Hands free searches only Turn off screen reader If your phone describes everything you touch on screen speaking your notifications and reading messages aloud you might have turned on a screen reader This accessibility feature helps people with visual impairments To turn it off 1 Press hold both Volume Up and Down buttons for three seconds If TalkBack was readin...

Page 63: ...djust the volume level for this sound Turn off charging sounds If you don t want your phone to make a sound when it comes in contact with a charger 1 Go to Settings Sound Advanced 2 Turn off Charging sounds Use volume booster for speaker 1 Go to Settings Sound Advanced 2 Touch Sound enhancement 3 Turn BesLoudness on Personalize your phone Sounds Other sound settings 55 ...

Page 64: ...calendars Camera Capture photos or videos Scan QR codes and barcodes Chrome Browse the web Access your browser bookmarks from any device and sync tabs with your computer or Android devices Clock Set alarms Use a timer or stopwatch Contacts Organize and connect with your contacts Assign ringtones to people Docs Create edit and collaborate with others on documents Drive Store and synchronize your fi...

Page 65: ...dio Listen to FM radio stations Gmail Compose send view or search your email from your phone or computer Google Search the web see your updates and adjust Google settings including privacy Google One Get expanded storage Google support and other member benefits with a paid subscription Google Pay Pay with your phone in store or online and send cash using this secure digital wallet Maps Find your d...

Page 66: ...ettings Customize your phone settings Sheets Create edit and collaborate with others on spreadsheets Slides Create edit collaborate with others and play presentations YouTube Find view and upload videos to the web YT Music Stream your favorite albums singles and live performances and get recommendations for new music Get more apps Don t see what you need Download more apps Tip Swipe up and touch S...

Page 67: ...ch to return to your home screen You don t need to close apps Android manages the memory and battery that apps use so you don t need to worry about leaving apps open To remove apps from your recently used list 1 Touch 2 Do one of the following To remove one app swipe up to remove it from the list To remove all apps swipe right to the end of the list and touch Clear all Tips for using apps You can ...

Page 68: ...ll the way up or down Use Picture in picture With some apps you can watch video in a small movable frame while you do other things Use it when navigating with Google Maps too 1 When you re playing a video or navigating with Maps touch or swipe up from the bottom of the screen The video or navigation shrinks 2 You can drag the video or navigation anywhere on the screen To return it to full size tou...

Page 69: ...ed together Swipe down to view more details Some important notifications pop up briefly over your current app so that you can take action For example a notification for an incoming call might appear while you re watching a video so that you can answer or dismiss the call Swipe fingerprint for notifications You can set the fingerprint sensor to open your notifications and quick settings when you sw...

Page 70: ...otification twice and enter your PIN pattern or password to unlock your screen and open the app Snooze a notification Swipe left or right slowly Then touch and select a duration to snooze notifications Dismiss a notification Swipe it sideways Clear all notifications Swipe to the end of your notifications and touch Clear all Some notifications like voicemails require an action and cannot be dismiss...

Page 71: ...pp and go to the appropriate site to download the app If you see a warning touch OK to continue You ll see in the status bar when the download completes 2 Touch the download notification to install the app Or open the Files app to install it later 3 When installing the app be sure to review what information the app will access If you don t want the app to access this information cancel the install...

Page 72: ...ore app 2 Touch My apps games 3 Touch the INSTALLED tab then touch the app s name 4 Touch and turn off Enable auto update To stop all apps from updating automatically 1 Open the Play Store app 2 Touch Settings 3 Touch Auto update apps Don t auto update apps Restore Play Store apps If you uninstall an app you got from Play Store you can reinstall it anytime Have apps you use infrequently such as a ...

Page 73: ...to be postponed or not delivered To allow apps to run in the background you can turn on exceptions 1 Go to Settings Performance Optimization 2 For apps you want to run in the background turn it on Note If you notice an app you ve allowed to run in the background consumes too much data turn it off Use safe mode Issues such as apps crashing unexpected reboots or fast battery drain could be caused by...

Page 74: ...ul there s no way to undo this Force stop apps Force stop an app only if it seems to be causing a problem To completely shut down an app including any background services 1 Touch hold the app icon then touch 2 Touch Force stop Delete apps you installed You can delete uninstall apps that you downloaded For many preloaded apps you can disable but not delete them 1 Touch hold the app s icon 2 Do one ...

Page 75: ...nscreen instructions To back up other files that aren t automatically backed up like attachments or downloads 1 Open the Drive app 2 Touch 3 Touch Upload then choose the files or folder to upload Protect against harmful apps Scan phone for harmful apps Google Play Protect helps keep your phone secure by automatically scanning your apps including sideloaded apps to check for potentially harmful app...

Page 76: ...Protect is on by default If your phone seems slow If you ve scanned your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Apps Manage your apps 68 ...

Page 77: ... typing a search term As you type suggested terms appear 3 Touch a suggestion to search for it Get info about your surroundings Get information about and interact with your surroundings Just open the Camera app and use Google Lens on the viewfinder to Search for information about objects around you products for purchase landmarks and buildings plants and animals books and visual art Scan barcodes ...

Page 78: ...ard 1 Go to Settings System Languages input Virtual keyboard 2 Touch Gboard Search 3 Turn Show Search and more button on Search for nearby phone numbers To find and call a nearby business 1 Open the Phone app 2 Touch 3 Say or type the name of place to call or a search term about the place for example restaurant You ll see a list of nearby search results 4 Touch the place to dial its number If it d...

Page 79: ...ults 1 Open the Google app 2 Touch More Settings 3 Touch General Personal results 4 Make sure that everything you want to include in your searches is checked Find an app 1 Swipe up from the bottom of the home screen to open your app list 2 Touch Search apps 3 Type the app s name 4 If the app is on your phone touch its icon to open it If the app isn t on your phone touch SEARCH FOR MORE APPS to go ...

Page 80: ...ing a link touch hold the link To print the page touch Share Chrome Print If you don t see your printer listed set up your print service 4 To return to the previous page touch To learn more about browsing or managing bookmarks open Chrome and touch Help Feedback Open and switch browser tabs In the Chrome app To switch tabs touch the switcher icon To open a new tab touch touch the switcher icon the...

Page 81: ...te your search history Change default browser You can download other browsers from Play Store After you ve installed one you can make it your default browser 1 Go to Settings Apps notifications 2 Touch Default apps Browser app Or touch Advanced Default apps Browser app 3 Touch the app to use Apps Search and browse 73 ...

Page 82: ...o each person in the group MMS messages use cellular data and require a cellular data plan or pay per use payment Group messaging Group messaging lets multiple people carry on a group conversation All replies from recipients are delivered to all recipients in a group conversation thread Though you send one message to multiple recipients you are charged for each message received Group messaging Con...

Page 83: ...ivacy you can hide sensitive content for lock screen notifications Send text message 1 Open the Messages app 2 Touch 3 Enter recipients then type the message 4 Optionally To add an attachment touch or To add a smiley or other icons touch on the onscreen keyboard 5 Touch Tips for sending messages To text your best friend with one touch from your home screen add a task shortcut Touch hold and drag t...

Page 84: ...h You can now paste it elsewhere like in an email you re composing Delete or archive texts When you delete a message you also delete any attached photos or videos If you want the attachments be sure to save them before deleting the message To delete a single message open the conversation thread and touch hold the message then touch To delete or archive all messages in a conversation touch hold the...

Page 85: ...tion 4 Touch Share 5 Touch the recipient s name or touch Messages to start a new message 6 Touch Fix a problem If you re having trouble attaching files check that Cellular data is turned on Your data plan supports MMS multimedia messages Save attachments from text message If you received an attachment to a text message you can save it on your phone In the message just touch hold the attachment the...

Page 86: ...ect an option Change default messaging app You can download additional messaging apps from Play Store After you ve installed one you can make it your default messaging app To select a different app to send and receive text SMS and multimedia MMS messages 1 Go to Settings Apps notifications 2 Touch Default apps SMS app Or touch Advanced Default apps SMS app 3 Touch the app to use Control notificati...

Page 87: ...computer You can set up multiple computers getting individual QR codes but only one is active at a time To set up a computer 1 Be sure your phone and computer are connected to the internet 2 On your phone open the Messages app and touch Messages for web 3 On your computer go to https messages android com To remember this computer and stay signed in to Messages turn the slider on 4 Follow onscreen ...

Page 88: ...asons If you re using a shared or public computer sign out when you re done To sign out from your phone 1 Open the Messages app 2 Touch Messages for web 3 Do one of the following Touch next to an individual computer to sign out of it Touch Sign out of all computers To sign out from the computer at the top of the message list click Apps Text messaging 80 ...

Page 89: ...ents appear at the end of the email You can view or save them You can print emails from your phone Reply to or forward an email 1 Touch to reply to the sender Or swipe to the end of the email and touch to reply to all recipients or to forward 2 Enter your message 3 To copy someone on the email in the To field touch 4 Touch Send new email 1 Open the Gmail app and touch Compose Or touch hold then to...

Page 90: ...nts from your phone Learn more For more help with Gmail read Google s support information For help managing email from other providers sign into your email account on your computer and look for the provider s instructions View email attachments View attachments Attachments appear at the end of an email To view or play the attachment touch it If you see a message that you can t open the attachment ...

Page 91: ...our inboxes open emails or quickly start a new email add the Gmail widget to your home screen With the widget you can Open a message Touch the message Compose a message Touch View more messages Scroll down the list Open the app Touch the folder name at the top of the widget Add email signature To add a signature automatically to the end of emails you send 1 Open the Gmail app 2 Touch Settings 3 Se...

Page 92: ...Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Email 84 ...

Page 93: ... multiple Google accounts on your phone you can control which events are synced with your phone Find calendar events Open calendar events You ll see in the status bar to alert you of upcoming events Just swipe the status bar down and touch the notification to see the event details in your calendar To see your list of upcoming events open the Calendar app Tip For an overview of your upcoming events...

Page 94: ...uch Save Edit or delete calendar events 1 Touch an event to open it 2 Do any of the following To edit it touch To delete it touch Delete Control which events are shown To temporarily hide calendar events for a Google account you don t need to see all the time 1 Open the Calendar app and touch 2 Beneath the account name touch Events If you have multiple calendars for that account touch the name of ...

Page 95: ...ouch Notifications 3 Adjust notification settings If you have assigned a ringtone for the notification but you silence your phone your phone won t play the ringtone Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Calendar app 87 ...

Page 96: ... OK Google Or touch on the Google Search widget 2 When prompted to speak say your command For example Set alarm for 7 45 p m label switch the laundry or Wake me up at 7 a m tomorrow Your phone sets the alarm and provides a confirmation When an alarm is set You ll see in the status bar and on your lock screen To adjust it open quick settings and touch the alarm time Delete an alarm 1 Open the Clock...

Page 97: ... touch the notification Tip If you use timers frequently create a task shortcut Touch hold then drag Create new timer to your home screen Use a stopwatch Record your time and share your results 1 In the Clock app touch for the Stopwatch tab 2 Touch 3 Do any of the following To pause the stopwatch touch To record laps or multiple durations while the stopwatch is running touch Lap To reset the count...

Page 98: ...off Automatic date time 3 To make corrections touch Set date and Set time Switch time zones 1 Go to Settings Date time 2 Turn off Automatic time zone 3 Touch Select time zone Then choose a regional time zone which is applied to the current time Show multiple time zones You can view multiple time zones in the Clock app so you can coordinate plans with friends and co workers in other cities or stay ...

Page 99: ... to voicemail Respond with a text message On the lock screen swipe up You can customize these default messages Block all calls from that number Control ringtones and notifications You can Quickly silence the ringer Press Volume Down on the side of the phone Silence ringtones during hours you specify Use Do Not Disturb Choose a unique ringtone for specific people You ll know instantly who s calling...

Page 100: ...enter a number and touch If you enter a wrong number touch Dial by voice Touch and say a name or number If you don t see swipe down to close the dialer Or skip the Phone app entirely and say a voice command Call by name Start typing the name in the search box You ll see a list of matches Just touch one to call If you don t see swipe down to close the dialer Or to see your contact list touch Swipe ...

Page 101: ...lls contact your carrier If you re having other problems try these troubleshooting steps During a call Adjust sound during call While listening you can Adjust the volume Use the Volume button on the side of the phone Switch between earpiece loudspeaker or connected Bluetooth device Touch Use a paired Bluetooth device Touch to use or stop using the device Mute your microphone Touch You can hear the...

Page 102: ...ke video calls Make video call with Duo app Duo lets you video call anyone in your contact list who also uses Duo Android users can get it from Play Store and iPhone users can download it from the iTunes App Store The video calls are secure and can t be seen by others To get started open the Duo app and follow the onscreen instructions to set it up For more information touch Help Feedback Get an a...

Page 103: ...IM to set up for Wi Fi calling 4 Turn it on or off Make Wi Fi call 1 Make sure that Wi Fi calling is on You re connected to a Wi Fi network 2 Make the call as usual You ll see above the contact s name or number you re dialing before the call connects If you re not connected to Wi Fi your calls use your carrier s mobile network If Wi Fi calling isn t working If you re outside your carrier s network...

Page 104: ...ts from a number From the Phone app 1 Touch 2 Touch hold a call from the number to block 3 Touch Block report spam From the Messages app 1 Touch hold the conversation thread from the number to block 2 Touch 3 Touch OK Unblock a number From the Phone app 1 Touch Settings Blocked numbers 2 Touch by the number to unblock From the Messages app 1 Touch Blocked contacts 2 Touch by the number to unblock ...

Page 105: ... is on if you re on a call and a new call comes in you can answer it The first call is put on hold Touch to merge the two calls To turn call waiting off go to Additional settings then turn Call waiting off View and delete call history See your call history To see all recent calls 1 Touch 2 Touch 3 You ll see one or more of these icons next to each call Icon Meaning Missed call incoming Call you an...

Page 106: ...tore the history after you delete it To delete one call 1 Touch 2 Touch 3 Touch the number 4 Touch Call details 5 Touch To delete all calls 1 Touch 2 Touch Call history 3 Touch Clear call history Make emergency call from locked phone In an emergency you don t need to unlock your phone to dial an emergency number for example 911 in the US or 112 in Europe To dial an emergency number from a locked s...

Page 107: ...When you make an emergency call Emergency Location Service automatically sends your location to emergency responders Calls contacts voicemail Phone calls 99 ...

Page 108: ...have multiple accounts on your phone and want to change the default account for new contacts go to Contacts Settings Default account for new contacts 5 Touch Save Add contact from text message You can easily create a new contact or add a new number for an existing contact when you receive a text message from an unassigned number 1 Open the Messages app 2 In the message list touch hold the number t...

Page 109: ...ch hold the primary contact to merge By default this contact s name is used for the new listing 3 Touch the second contact 4 Touch Link Tip You can edit the primary contact name for the merged listing or delete or change other contact information as needed Delete contacts You can delete contacts created and stored on your phone If the contact is synced from a social network account you need to del...

Page 110: ...first name first or last name first touch Name format Sort contacts in Phone app 1 Open the Phone app 2 Touch Settings Display options 3 Set options To sort by first or last name touch Sort by To list names with first name first or last name first touch Name format Narrow which contacts are shown In the Contacts app you can narrow which contacts are shown These changes don t affect which contacts ...

Page 111: ...t then touch others to select more 3 Touch 4 Select the way to share Export all contacts 1 Open the Contacts app 2 Touch Settings Export 3 If you use more than one account select the account 4 Touch Export to vcf file 5 Touch SAVE to save it in your Downloads folder 6 Open the Files app 7 Go to Downloads 8 Touch hold the file 9 Touch 10 Select the way to share Receive a name card file 1 When someo...

Page 112: ...of the following Swipe the status bar down and touch Or touch then touch hold 2 When connected follow the prompts to manage your messages and mailbox Contact your carrier for help with Recovering or resetting your password PIN for voicemail Replaying messages Saving forwarding or deleting messages Replying with or sending voice messages Changing number of rings before connecting call to voicemail ...

Page 113: ...l and delete this message but wait to hang up until the notification icon has disappeared from your status bar Send all calls from contact to voicemail To send all calls from a certain person to voicemail 1 Open the Contacts app 2 Touch the contact s icon 3 Touch Route to voicemail Tip You can also block all calls and text messages from a number Calls contacts voicemail Voicemail 105 ...

Page 114: ... or press a Volume button Touch hold to take a rapid series of photos Or press hold a Volume button Touch Timer for a timer Tip To touch anywhere on the screen instead of using touch Settings and turn on Touch Capture 4 To review your photos and videos touch thumbnail at bottom left Then To view all thumbnails touch the screen then touch to open the Photos app To view photos later open the Photos ...

Page 115: ...On the viewfinder touch 2 Be sure you re within 1 5 meters 5 feet of your subject It s best if nothing is in the way and the subject stands out 3 Move the focus ring to your subject 4 Increase or decrease blur around the subject 5 Touch Share a photo you ve just taken 1 Touch the photo s thumbnail to the left of 2 Touch 3 Select the way you want to share You can also Share multiple photos at once ...

Page 116: ...shots later Open the Photos app and touch Library Screenshots Record videos Record a video 1 Touch 2 Touch to switch to video mode 3 If needed turn the light on by touching To change other settings touch and turn options on or off 4 To start touch Or press a Volume button 5 While recording you can Take a photo during your video by touching Pause recording by touching 6 To stop touch Or press a Vol...

Page 117: ...inder Use a grid for framing Enable a grid in your viewfinder to better frame your shots and check your camera tilt 1 On the viewfinder touch Settings 2 Turn Assistive grid on To get rid of grid lines turn Assistive grid off Use HDR in high contrast lighting Taking a photo of a bright scene that also includes dark shadows Use HDR High Dynamic Range mode The camera captures multiple exposure levels...

Page 118: ...the rest of the world uses 50Hz Your camera is set to auto but if you experience issues change the setting 1 On the viewfinder touch Anti flicker 2 Select a frequency Use beauty filter Your camera includes a filter that can Soften and even skin tone Brighten face Add a rosy tone To use the filter 1 On the viewfinder touch 2 Use the slider to adjust the intensity of the filter 3 Smile and touch to ...

Page 119: ...location based services to use this feature Turn shutter sound on off On the viewfinder touch Settings and turn Capture sound on or off Open camera with Power button Don t miss a shot Open your camera from any screen even your lock screen Just press the Power button twice quickly Your viewfinder opens and you re ready to shoot If you don t want others to access your camera you can turn this gestur...

Page 120: ...iple items touch hold the first one then touch the others 2 Do one of the following To delete it from your phone s storage and your Google account backup touch To delete it only from your phone s storage touch Delete from device Recover deleted photos and videos If you automatically back up photos to your Google account you have some time to recover deleted items When you delete a photo or video i...

Page 121: ...ng options Add a filter Adjust light color sharpness and more Crop or rotate photo Draw on the photo Crop photo of a document to its exact edges and straighten them Touch 4 While editing an image you can Undo your last change Touch Undo edits Save a copy to preserve current changes Touch Save copy 5 When finished touch Save Edit videos 1 Open the Photos app 2 Touch the thumbnail to open the video ...

Page 122: ... of the following Trim the video Drag the sliders to outline the frames to save Change orientation for playing the video Touch Rotate Steady a shaky recording Touch Stabilize 4 Touch SAVE Photos and videos 114 ...

Page 123: ...Feedback in the Photos app Photos videos from text messages To find photos you ve saved from text messages 1 Open the Photos app 2 Touch Library 3 Under Photos on device touch the name of your messaging app Swipe left if needed Photos videos from WhatsApp Instagram other apps 1 Open the Photos app 2 Touch Library 3 Under Photos on device touch the name of the app Swipe left if needed Missing photo...

Page 124: ...ory to SD card To share wirelessly 1 Open the Photos app 2 Navigate to the thumbnail of the item you want to share 3 Select the item to share To select one item touch hold its thumbnail To select multiple items touch hold the first thumbnail then touch the others to select them Tip To clear all selections touch 4 Touch and select the way you want to share About wireless sharing What you can share ...

Page 125: ... quality videos are too large and cannot be shared in text messages Learn how Email Good for Sharing one or a few photos Sharing with a friend or group Things to consider Some email providers limit attachment sizes For large files upload the file to a cloud storage and email the link instead of the file Email attachments remain available for download until the recipient deletes the email Learn how...

Page 126: ...nitely Check the social network for specifics Things to consider Understand social network privacy and sharing policies before you post Review updates to social network privacy and sharing policies often Requires a Wi Fi or cellular data connection Bluetooth Good for Sharing from phone to phone or other connected device Fast sharing Things to consider Your phone must be paired and connected with a...

Page 127: ...k up items over your cellular network touch Cell data usage then adjust options for photos videos and roaming Back up manually 1 Open the Photos app 2 Open the photo or video 3 On the photo or video touch View your backed up photos and videos From your phone open the Photos app From your computer sign in to photos google com More help To learn more read Google s help Photos and videos Find share u...

Page 128: ...ies touch or To add a favorite station shortcut from the tuner or station list touch To remove one on the station shortcut touch Remove favorite To change between headphones or speakers touch or If you re listening to the radio while using another app use the notification to see what s playing stop playback or go to the previous or next track Touch for options To turn the radio off touch Tip If yo...

Page 129: ...ew music The streaming service is free and contains ads The paid premium service offers Ad free uninterrupted music Continuous play when the screen is locked Downloads for listening offline To get started 1 Open the YT Music app 2 Touch to search for music or use the tabs to browse Home Get customized stations and recommendations based on your mood activity or listening history Explore Browse newe...

Page 130: ...n the status bar To check the status see the notification Receive files over Bluetooth 1 Pair your phone with the device sending the music 2 On the device sending the music start the file transfer following device s instructions 3 When you receive the Bluetooth notification on your phone swipe down and touch it then touch Accept During file transfer you ll see in the status bar To check the status...

Page 131: ...r cable if needed 2 Turn the phone and MIDI device on 3 Connect them with the USB cable and adapter if needed 4 Unlock the phone 5 Change the USB connection type to allow MIDI connection a Swipe down from the top of your home screen and touch the Charging this device via USB notification b Touch MIDI Music 123 ...

Page 132: ...phone while charging If you can t turn the phone on while it s charging wait until it receives enough voltage before turning it on When the battery gets low the phone sends a notification Use Battery Saver mode when the battery is low You can turn off charging sounds Extend battery life Choose settings that use less battery To get the most life from your battery Connections Turn off Bluetooth and ...

Page 133: ...creases battery life unnecessarily 1 Go to Settings Apps notifications Advanced Special app access 2 Touch Battery optimization 3 If an app is listed as Not optimized a Touch the app b Touch Optimize Done Tip Optimize isn t available for some essential services Use Battery Saver mode When Battery Saver is on Battery Saver helps you keep going on a low battery until the next charge To save power yo...

Page 134: ...o adjust the percentage when Battery Saver switches on Show battery percentage in status bar To show the percentage of battery power remaining in the status bar 1 Go to Settings Battery Or open quick settings then touch hold 2 Turn Battery percentage on Battery 126 ...

Page 135: ...cess your files from any device with an internet connection File synchronization no need to keep track of multiple versions in multiple storage locations Backups of photos and videos available if phone is lost or damaged Cloud storage providers typically offer free storage that can be expanded with a paid subscription once you reach the free storage limit Or you can manage your free storage by rem...

Page 136: ...l of photos and videos If you automatically back up your photos and videos you can automatically remove copies from your phone s internal storage after 30 60 or 90 days 1 Go to Settings Storage 2 If you installed an SD card touch Internal shared storage 3 Touch Storage manager and turn it on 4 Touch Remove photos videos and select a duration If you store photos or videos on your SD card this does ...

Page 137: ...ice first move the apps from SD card storage to your phone s internal storage 1 Go to Settings Storage 2 Select your SD card 3 Touch Apps and select an app 4 Touch CHANGE Internal shared storage Move Eject SD card Internal storage 1 Move apps from the card back to phone internal storage before you eject the card If you remove the card without moving the apps You will lose access to the apps games ...

Page 138: ...ou need more device storage to install large apps and games and plan to use the card only in your phone Portable storage Internal storage Store media photos videos music yes yes Store apps no yes Content encrypted no yes Read card in other devices yes no To format the inserted card 1 Go to Settings Storage 2 Touch the SD card s name 3 Touch Storage settings 4 Touch Format as internal or Format as ...

Page 139: ... look for files in the Downloads folder Recover recently deleted files You can try to recover recently deleted photos videos or texts But do so as soon as possible The more you use the phone the more likely the file will be overwritten with new data 1 Search for file recovery in Play Store and install one of the apps 2 Use the app to scan your phone 3 If you can t recover recently deleted items tr...

Page 140: ...n change these settings any time Adjust back up settings 1 Open the Photos app 2 Touch your profile icon Photos settings Back up sync 3 Adjust settings as needed To choose high quality or original size for uploads touch Upload size To back up items in your Download Screenshots and third party app folders touch Back up device folders To back up items over your cellular network touch Cell data usage...

Page 141: ...canner deletes current unsaved scan Touch to add another page 6 When you ve finished scanning touch Save 7 Change the document title and folder on Drive if desired then touch Save In Drive open the file and touch to share or print the scan Tip You can also use the Camera app to scan information Scan and save to folders from your home screen Add Drive Scan widgets to your home screen to scan and sa...

Page 142: ...ter the password correctly Touch Show password to see what you re typing Change or remove networks Change 1 Open quick settings then touch hold 2 In the list of nearby networks To connect to a different network touch its name To change settings for the currently connected network touch To change settings for a saved network touch hold its name then touch Modify network Remove If you don t want to ...

Page 143: ...ur phone from transmitting signals that could interfere with airplane communications Open quick settings and touch to turn airplane mode on This disables all wireless connections Wi Fi voice and data for calls and text messages Bluetooth If permitted by your airline you can then turn Wi Fi and or Bluetooth back on during the flight Other wireless connections remain off Control data usage Turn mobi...

Page 144: ... notifications until you open the app and it syncs Restrict for all apps when you re low 1 Go to Settings Network internet Data usage Or open quick settings then touch hold 2 Touch Data Saver and turn Use Data Saver on You ll see in your status bar and all apps are prevented from using background data Tip The first time you turn Data Saver on is added to quick settings After that just swipe the st...

Page 145: ...phone doesn t have an internet connection to share 2 Go to Settings Network internet Hotspot tethering 3 Touch Wi Fi hotspot and do any To make it easier to identify your hotspot when connecting to it change the network name for your hotspot To prevent others from seeing your phone s network name check Hide my device To see the current password touch Advanced Hotspot password If the hotspot signal...

Page 146: ...Blocked users To disconnect all devices and prevent users from reconnecting 1 Turn the hotspot off 2 Change the password 3 Turn the hotspot back on to continue using it Tip When no devices are connected the hotspot turns off automatically To adjust this setting go to Settings Network internet Hotspot tethering Wi Fi hotspot Advanced Turn off hotspot automatically View or change hotspot password 1 ...

Page 147: ...tion via Bluetooth 4 On your phone go to Settings 5 Touch Network internet Hotspot tethering 6 Turn on Bluetooth tethering to start the connection You ll see in your notifications To stop the connection touch the notification and turn off Bluetooth tethering Connect to VPNs A virtual private network VPN lets you access files on a secure network like an office network with a firewall Contact your n...

Page 148: ...they don t touch Cancel verify the name of the device you want to pair with and try again If your device shows a passkey like 0000 or 1234 enter it on your phone If you don t see a place to enter it swipe down from the top of your screen and touch the Bluetooth notification If your device doesn t show a passkey and you must enter one for the device to pair see the device manufacturers instructions...

Page 149: ...nected devices then next to the device name touch 3 Turn sharing options on or off 4 On the paired device or in the device s app look for Bluetooth settings to review and adjust For more information see the paired device manufacturer s instructions Reconnect with Bluetooth device 1 Open quick settings and touch to turn it on 2 Turn on the Bluetooth device Turn off Bluetooth scanning When Bluetooth...

Page 150: ...apps and screens you use on your phone you must Use a TV with Chromecast built in Or plug a Chromecast into your TV s HDMI port Learn how To start casting 1 Make sure your phone and Chromecast or TV with Chromecast are connected to the same Wi Fi network 2 Go to Settings Connected devices Connection preferences Cast Or from quick settings touch 3 Touch the name of the Chromecast or TV to connect T...

Page 151: ...art TV are connected to the same Wi Fi network 3 Move your phone to within 15 feet of your Chromecast or smart TV 4 If you re using Chromecast or a TV with Chromecast built in check for updates to the Home app Phone can t find smart TV First check the basics Then 1 On the TV open the app and start a video Then on your phone open the app and try casting to the TV again 2 Link the app on your phone ...

Page 152: ...he USB connection type to allow file transfers a Swipe down from the top of your home screen and touch the Charging this device via USB notification b To transfer any type of file touch File transfer Or to transfer only photos and videos touch PTP Transfer files On a Windows computer 1 Ensure the phone is properly connected to the computer using the steps above If you don t unlock the phone and ch...

Page 153: ... problems try these troubleshooting steps Print from your phone Set up Wi Fi or Wi Fi Direct To connect your printer and phone 1 Before you begin If your printer is connected to a Wi Fi network be sure the phone and your printer are connected to the same network If your printer supports Wi Fi Direct set up a direct connection between the phone and printer 2 Go to Settings Connected devices Connect...

Page 154: ...e 1 Be sure your printer is on and added to your Google account Learn more 2 Go to Settings Connected devices Connection preferences Printing 3 Touch Add service and search for Cloud Print 4 Touch the Cloud Print app then touch Install Print 1 Open the item to print such as A photo in Photos An email A document in Drive A web page in Chrome 2 Touch or Print If you re using Chrome Share Chrome Prin...

Page 155: ...app you selected as default 4 Touch Open supported links and select Ask every time Pick any time You can change some default apps such as browser or messaging at any time 1 Go to Settings Apps notifications 2 Touch Default apps Or touch Advanced Default apps 3 Touch the default to change 4 Touch the app to use Adjust app permissions The first time you use an app and sometimes when you install or u...

Page 156: ...djust whether they can send notifications 1 Swipe down to view your notifications 2 At the bottom of the list touch Manage notifications 3 Do one of the following To stop all notifications from an app turn it off To stop certain notifications from an app touch the app name then turn notifications or off for each category Tip To prevent notifications from all apps during certain times or calendar e...

Page 157: ...et it to none If you don t see Sound touch Behavior and select an option that includes sound To adjust the volume level of notifications 1 Press a Volume button and on the screen touch 2 Adjust the slider Bypass Do Not Disturb To let an app s notifications be heard when Do Not Disturb is on 1 Touch hold the app icon 2 Touch Notifications 3 Touch the category for enabled notifications then touch Ad...

Page 158: ...r pattern PIN or password if required To hide sensitive content in notifications from all apps select Hide sensitive content For example you ll get a lock screen notification for an incoming email or chat but it won t include message details To see all notifications on your lock screen select Show all notification content To hide sensitive content from specific apps 1 Set lock screen notifications...

Page 159: ...tart and stop at specified times touch Turns on at custom time and enter times To filter from dusk to dawn touch Turns on from sunset to sunrise When Night Display is adjusting colors you ll see in the status bar Turn on off any time To turn Night Light on or off at any time open quick settings and touch or If it s not in quick settings add it by turning Night Light on for the first time Go to Set...

Page 160: ...tings and turn Auto rotate off In this mode you can manually rotate the current app Turn your phone the direction you want then touch in the corner Allow screen to rotate To allow rotation for all apps open quick settings and turn Auto rotate on You can also adjust this in Settings Display Advanced Auto rotate screen Tip If your home screen isn t rotating but Auto rotate is on then check your home...

Page 161: ...her screen elements touch Display size then drag the slider to the size you want If you have visual impairments turn on accessibility features Use Ambient display Ambient display lets you glance at your notification icons time date and battery percentage when your screen is off Ambient display information shows when A new notification arrives You pick up your phone or nudge it To access your lock ...

Page 162: ...e phone make online and in store purchases and sign into banking and financial apps You can add and remove fingerprints Fingerprints Are created from features of your fingertip converted to a mathematical representation and then encrypted and stored only on the phone No fingerprint images are ever stored Are never shared with Google or Motorola Are never shared with other apps Your phone only shar...

Page 163: ...your phone seems slow If you ve scanned your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Be ready to find a lost phone Make sure your phone can be found Find My Device allows you to remotely locate lock and erase your phone If you ever need to find your phone your phone will need to Be turned on Be signed in to a Google accou...

Page 164: ... t secure the phone Lock Pattern Draw a pattern on a grid PIN Enter a four to sixteen digit numeric code Longer PINs are more secure Password Enter four to sixteen letters digits or symbols for the password A long strong password is the most secure option When you re using any of the 3 locks you can set your phone to automatically unlock in certain conditions Unlock your screen automatically If yo...

Page 165: ...Power button from instantly locking You can manually lock your phone by pressing the Power button If you want the Power button to turn off the screen but not lock it 1 Go to Settings Security location 2 Next to Screen lock touch 3 Touch Power button instantly locks off After the screen turns off your phone will still lock after the time set for the automatic lock Hide your password or pattern You ...

Page 166: ...st agents and enable Smart Lock 4 Unlock your phone then touch Trusted devices ADD TRUSTED DEVICE 5 Touch a device to select it from the list of connected devices Tip If your device isn t in the list make sure you are paired with it When the phone is connected to the device the phone automatically unlocks Remove trusted devices 1 Go to Settings 2 Touch Security location Smart Lock 3 Unlock your ph...

Page 167: ...ck 4 Unlock your phone then touch Trusted places 5 Set up your places If you added Home or Work locations in Maps touch the location name and turn it on if desired To add a location touch Add trusted place Verify your current location to add it or touch type the address to add and touch Select this location Manually lock phone To lock your phone when you re in a trusted place on the lock screen to...

Page 168: ...purchases and sign into bank and finance apps 1 Go to Settings Security location 2 Touch Fingerprint 3 Follow the onscreen instructions to scan your fingerprint using the sensor on the back of your phone Fingerprints are stored securely on the phone Add more fingerprints Keep in mind that If multiple users share the phone users should add their fingerprints from within their user profile instead o...

Page 169: ...pp s help info for more instructions Why am I still asked for PIN pattern For maximum security you still need to enter your pattern PIN or password Every time you power up your phone When more than 72 hours have passed since you last unlocked the phone When you go to Settings Security location Fingerprint When the sensor can t read the fingerprint Fix a problem Problem Sometimes the sensor can t r...

Page 170: ...t whether or not to show notifications If you show notifications but hide sensitive content then you ll get notifications for an incoming email or chat but they won t include message details Add message to lock screen To add your name or a short message to your lock screen for anyone who finds your phone 1 Go to Settings Security Location 2 Touch Lock screen preferences Lock screen message 3 Type ...

Page 171: ...n your phone can use 1 Go to Settings Security location Location 2 Turn it on or off to give or remove permission to use your location information When it s off your phone can t find your precise location or share it with any apps However turning this off disables many useful features and apps Tip To add a Location tile to quick settings open quick settings Touch Then drag the Location tile where ...

Page 172: ...lways enter your pattern PIN or password when unpinning a screen If you don t want this security before accessing your other phone screens turn this option off Pin and unpin a screen To pin a screen 1 Make sure you ve turned on screen pinning 2 Open an app and go to the screen you want to pin 3 Touch 4 Touch the icon of what you want to pin 5 Touch To unpin the screen 1 Touch hold and at the same ...

Page 173: ...w the onscreen instructions Unlock SIM card When prompted enter the PIN used to set up the SIM lock Caution If you enter an incorrect PIN multiple times the SIM will be disabled If you accidentally disabled SIM If you enter an incorrect PIN multiple times the SIM will be disabled Contact your carrier for a PIN unlock key PUK to re enable the SIM Other settings Security location 165 ...

Page 174: ...ay Store app and touch My apps games Add email or app account Accounts are automatically added when you Set up corporate email Set up personal email for non Gmail addresses Install apps that require a username password to log in such as messaging shopping or streaming content To review these accounts or add another 1 Go to Settings 2 Touch Accounts Add account 3 Touch the type of account to add an...

Page 175: ...account 1 Go to Settings Accounts 2 Touch the account name by the account name means that some or all of the account s information is configured to auto sync by the account name means that the account will not auto sync 3 Touch Account sync 4 Review the information and turn on off types of account information to sync For example set your Google account to sync your Calendar and Gmail but not to sy...

Page 176: ...n the Google Privacy Policy You can review delete and control the information Google collects about you Learn more from Google about Viewing and controlling what information is collected search YouTube recordings of your voice commands location Deleting your search history and other activity Reviewing location services Other settings Accounts 168 ...

Page 177: ... phone 2 See IMEI for your number 3 Record and save the number where you can easily access it You can also find your IMEI number by dialing 06 in the Phone app On some phones the MEID HEX number is your IMEI number If your phone doesn t turn on check the box it came in or the receipt for the IMEI number Find legal and product information To view the electronic regulatory label for your phone go to...

Page 178: ...ht you want Adjust keyboard sounds To control whether your keyboard makes sounds 1 Go to Settings System Languages input Virtual keyboard 2 Touch Gboard Preferences 3 To hear sounds when you type turn Sound on keypress on 4 To adjust how loud the sounds are touch Volume on keypress Adjust keyboard vibration The onscreen keyboard vibrates when you touch a key Turn off vibration feedback if you pref...

Page 179: ...nguages input Virtual keyboard 2 Touch Gboard Text correction 3 Adjust settings If you don t want words corrected while you type turn Auto correction off If you don t want misspelled words to be underlined turn Spell check off Use multiple languages Change display language You selected the language for your phone during set up To change it 1 Go to Settings System Languages input Languages 2 Touch ...

Page 180: ...ssages if using Messages Not all apps back up data automatically Check with the app developer To automatically back up to Google Drive 1 Go to Settings System 2 Touch Backup 3 Turn Back up to Google Drive on 4 If you have multiple Google accounts touch Account to select an account 5 Follow the onscreen instructions To back up other files that aren t automatically backed up like attachments or down...

Page 181: ...estore backed up data When you add your Google account to a phone photos contacts settings and app data that you previously backed up to that account are restored onto the phone Other settings System 173 ...

Page 182: ... Set up Google accounts and other types of accounts Set up a screen lock Customize the home screen and settings for their spaces Add and delete apps for their spaces and update any apps they use regardless of who installed them Important To prevent others from switching to your owner profile and accessing your information set a screen lock before you share your phone with users or guests When shar...

Page 183: ...le Restrict calls and messages From your owner profile you control whether users can call and send texts with your phone 1 Go to Settings System Advanced Multiple users Or from quick settings touch More settings 2 Next to the user name touch 3 To allow the user to make calls and send messages switch on Turn on phone calls SMS Remove a user You can remove yourself as a user You must be the device o...

Page 184: ...urn on phone calls off 3 Touch Guest 4 If you ve lent your phone to a guest previously touch Start over to clear the last guest settings or touch Yes continue to keep last guest settings End guest session 1 Go to Settings System Advanced Multiple users Or from quick settings touch 2 Touch Remove guest Remove All data from and apps installed during this session are deleted Other settings System Use...

Page 185: ... is frozen reboot it by pressing and holding the Power button for 7 10 seconds 2 Check for system updates Go to Settings System Advanced System updates 3 Check for app updates Open the Play Store app and touch My apps games 4 Check available storage and clear space if needed Phone feels warm or hot Overview It s normal for your phone to feel warm or even hot depending on how you re using it If you...

Page 186: ...wer button for 5 7 seconds or up to 30 seconds This should restart or reboot your phone 2 Charge the phone If your phone has a sign of life indicator look for a white light near the top front of the phone This indicates that the phone is charging but battery is too low to power the screen If you re having trouble charging try these troubleshooting steps 3 If you don t see a battery icon after you ...

Page 187: ...freezes stops responding or is stuck on a blank or white screen try the following 1 Restart your phone Hold down the Power button for about 30 seconds 2 If this doesn t work charge your phone for at least 5 minutes Then while connected to the charger restart again by holding down the Power button for 30 seconds If your phone freezes again check for a larger issue 1 Restart your phone to unfreeze i...

Page 188: ...e If not use a different SD card that meets the requirements Try formatting the card using an SD card reader and an SD card formatter app on a Windows computer Phone stopped reading SD card After each step check to see if the issue is fixed 1 Turn your phone off and then on again 2 Inspect card for damage or alignment issue a Turn your phone off and remove the card Inspect for damage If not damage...

Page 189: ... t view files on SD card If none of your apps can view files on the card 1 Install a different file manager app from Play Store Use that app to check if files are visible on the card 2 Check if files are visible using a Windows computer a Turn your phone off and remove the card b Put the card in the computer s SD card slot or a connected USB SD card reader If a specific app can t view files the ca...

Page 190: ... try it in the other SIM slot 4 Contact your carrier to make sure your account is set up properly 5 Ask your carrier to replace the SIM card 6 Perform an external phone reset No signal 1 If you usually have a signal but the status bar shows in your current location move to another area where you can receive a signal like outdoors If you re uncertain whether your carrier provides service in that lo...

Page 191: ... re using a ringtone that you installed try using a ringtone that came with the phone 6 Use safe mode to see if apps you installed are causing the issue and uninstall as needed Begin with application types like launchers task killers or anti virus apps Can t answer ringing phone 1 Check that notifications are enabled for the Phone app Touch hold then touch Notifications and make sure they are on 2...

Page 192: ...e proximity sensor works by covering it to confirm that it turns off your screen preventing accidental touches during calls You can also download an app to automatically lock your screen during calls search for call screen lock on Play Store 4 Use safe mode to see if apps you installed are causing the issue and uninstall as needed 5 Check if a software update is available for your phone 6 Reset th...

Page 193: ...fferent headset to determine if the issue is with the original headset Earpiece 1 Check that nothing is covering the microphone If you are using a case cover or screen protector remove it and see if it was causing the issue Check that the protective film that ships with the phone has been removed 2 While in a call try using the speakerphone or a wired headset to see if the sound quality improves I...

Page 194: ...ee damage try another outlet 4 If you re charging by connecting to your computer check the USB connection a Swipe the status bar down b On the USB notification touch then touch the notification c Touch No data transfer 5 Reboot the phone by holding the Power button for 7 10 seconds 6 Reset the phone Battery drains too fast Battery life varies The way you use your phone can really affect how long y...

Page 195: ... 2 Make sure the phone and Bluetooth device are in discovery mode 3 Refresh the available devices list a Go to Settings Connected devices b Touch Pair new device 4 Check if a software update is available for your phone 5 If you re having trouble pairing with your car see the car manufacturer s instructions for your model 6 Reset the phone s connections then power cycle the phone Can t reconnect pr...

Page 196: ...el on your phone and on the Bluetooth device and charge if needed Bluetooth devices may disconnect or create noise when the phone or Bluetooth battery is low 2 Adjust positioning Make sure you are wearing or positioning the device appropriately Keep metal objects such as keys or coins away from the phone and device to avoid interference 3 Clear data for this system app a Go to Settings Apps notifi...

Page 197: ...available for your phone 3 Check that the Wi Fi router firmware is up to date 4 Reset the phone s network connections 5 Reset the phone Connection drops After each troubleshooting step check to see if the issue is fixed 1 Turn off Wi Fi scanning 2 Set Wi Fi to always remain connected even when the phone sleeps 3 Forget the network connection Then set up the Wi Fi connection again 4 Check if a soft...

Page 198: ...date Can t transfer files or connect to computer If you re having problems using a USB connection to connect your phone to your computer try these troubleshooting steps Check your computer Windows computer 1 Check your computer s settings to make sure that Windows automatically detects new hardware 2 Restart your computer Mac computer Check that your computer is running Mac OS X 10 5 and up Check ...

Page 199: ...account to set up a phone after reset if that password changed within 24 hours Account sync issues If your account is having problems syncing you may see a message or an icon In most cases these issues are temporary and your account will sync again after a few minutes If you keep having sync issues try the solutions below Sync account manually 1 Go to Settings Accounts 2 Touch the account to sync ...

Page 200: ...e issue is with your phone You can move on to the next solution If you can t sign in your account may have an issue 4 Check if a software update is available for your phone Advanced troubleshooting After each troubleshooting step try manually syncing to test if sync works 1 Remove and re add your account 2 Clear cache and data for the Contacts app a If you ve saved any contacts since you last sync...

Page 201: ...app 4 Force stop the app This completely shuts down the app including any background services that may be causing your issue 5 Clear the app s cache This frees up space by removing temporary files 6 Clear the app s data This erases all data saved in this app 7 Contact the app s developer a Open the Play Store app b Touch My apps games c Touch the app and swipe down to see contact information 8 If ...

Page 202: ...imized for indoor up close shots Accidentally deleted photos You can try to recover recently deleted photos If recovered be sure to back up your photos to the cloud Can t delete photo If a photo or video you deleted comes back check if it s on your SD card To delete it use the Files app If you don t have this app download a file manager app and use it to delete the photo from your card Or remove y...

Page 203: ...s have permission to access the camera Settings Apps notifications Advanced App permissions Camera Review the list of the apps on your phone that request camera access and remove access for apps that look suspicious or that you don t use 3 Clear the cache and data for the Camera app Error Trash is full If you re getting messages about the trash being full 1 Open the Photos app 2 Touch Library Tras...

Page 204: ...o deregister your account 3 Contact your carrier Can t send or receive pictures or videos Your data plan must support MMS multimedia messaging and cellular data must be on Messages app stopped 1 Check that you have not disabled permissions for the Messages app If any permissions are turned off turn them on and try using the app again 2 Force stop the app This completely shuts down the app includin...

Page 205: ... information 3 Turn your phone off and then on again 4 Clear the app s cache Gmail problems For help with Gmail read Google s troubleshooting information Play Store problems For help with Play Store read Google s troubleshooting information Fix a problem App issues 197 ...

Page 206: ...es not OS upgrades automatically over your mobile network if Wi Fi is not available within a few days after you receive a notification that a security update is available In this case data charges may apply depending on the carrier You can t downgrade to a previous software version after installing an update Reset Wi Fi cellular data and Bluetooth If you re having problems with connections review ...

Page 207: ...for that Google account If you ve forgotten the password you can reset it Wait 24 hours before resetting the phone if you reset your password If you set a screen lock make sure you know the PIN pattern or password To restore your data after resetting you ll need to enter security information This shows that you or someone you trust did the reset and helps prevent others from using your phone witho...

Page 208: ...finish rebooting press hold the Power button until the screen turns dark then release it to power up normally 9 If you reset your phone because you suspect a third party app is causing problems when you set up the phone again be sure you don t copy all apps Restore one app at a time and use the phone for a while If the phone has no issues install the next app and retest Get more help Issue Where t...

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