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Motorola Moto E6 Plus, User Manual

The Motorola Moto E6 Plus is a high-performance smartphone equipped with impressive features. Easily navigate through its advanced functions by accessing the detailed User Manual, available for free download at manualshive.com. Get all the necessary information and optimize your device's capabilities by referring to the comprehensive manual guide.

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Unlock with voice commands

Set up voice authentication

If you use “OK, Google” for 

voice commands

, you can use Smart Lock to unlock your phone 

when it recognizes your voice.

1.  Make sure you have set a 

screen lock

.

2.  Go to 

Settings

 

.

3.  Touch 

Security & location

 > 

Smart Lock

.

If you don't see Smart Lock, try the following:

•

Update Google Play services. In the Google Search widget on your home screen, 
search for “Google Play services”, then touch the app to open it.

•

Go to 

Settings

 > 

Security & location

 > 

Advanced

 > 

Trust agents

 and enable 

Smart 

Lock

.

4.  Unlock your phone, then touch 

Voice Match

.

5.  Turn 

Access with Voice Match

 on 

. If you haven't already set up the “OK, Google” 

launch phrase, follow the onscreen instructions to record your voice.

6.  Be sure 

Lock screen personal results

 is on 

.

Unlock your phone

1.  At the 

lock screen

, say “OK, Google”.

Your phone unlocks and is ready for commands.

2. 

Speak a command

 to perform a task.

If the phone does not recognize your voice, then unlock it with your password, PIN, or pattern.

Turn off voice authentication

1.  Go to 

Settings

 

.

2.  Touch 

Security & location

 > 

Smart Lock

.

3.  Unlock your phone, then touch 

Access with Voice Match

.

4.  Turn 

Lock screen personal results

 off 

.

Other settings : Security & location : Lock and unlock phone

174

Summary of Contents for Moto E6 Plus

Page 1: ...User Guide ...

Page 2: ...atures services and applications are network dependent and may not be available in all areas additional terms conditions and or charges may apply Contact your service provider for details All features functionality and other product specifications as well as the information contained in this help content are based upon the latest available information and believed to be accurate at the time of rel...

Page 3: ...out your home screen 17 About your lock screen 18 New to Android 19 If this is your first smartphone 19 If you had an iPhone 21 About your Google account 22 Status bar icons 23 Phone terms you should know 27 Get around 29 Learn gestures 29 Use navigation bar 30 Use quick settings 30 Wake or put screen to sleep 33 Adjust volume 33 Frequently used tools 36 Turn flashlight on and off 36 Use voice com...

Page 4: ...en 50 Use a screen saver 50 Set screen lock 51 Add message to lock screen 53 Sounds 54 Set ringtones 54 Avoid interruptions with Do Not Disturb 55 Silence power on sound 57 Stop phone from speaking 58 Turn off charging sounds 58 Apps 59 About your apps 59 Use two apps at once 63 View notifications 64 Manage your apps 66 Install or update apps 66 Manage or delete apps 68 Protect against harmful app...

Page 5: ...d manage emails 87 View email attachments 88 Preview inboxes from home screen 89 Add email signature 90 Control email notifications 90 Calendar app 91 About the calendar 91 Find calendar events 91 Create and manage events 92 Control notifications for calendar events 93 Clock app 94 Set alarms 94 Use timer or stopwatch 95 Set date and time 96 Calls contacts voicemail 98 Phone calls 98 Answer calls ...

Page 6: ...deos 117 Adjust camera settings 118 Use camera to scan and search 120 Delete photos and videos 121 Edit photos and videos 122 Find share upload 124 Find photos and videos 124 Share photos and videos 125 About wireless sharing 126 Upload photos and videos 128 Music 129 Listen to radio 129 Listen to music 130 Transfer music files 131 Connect a MIDI device 132 Battery 133 Charge phone 133 Extend batt...

Page 7: ...onnection 148 Connect to VPNs 151 Connected devices 152 Connect with Bluetooth 152 Connect with Wi Fi Direct 154 Cast screen or media to TV 154 Transfer files between phone and computer USB 156 Print from your phone 157 Other settings 159 Apps notifications 159 Change app settings 159 Manage notifications 160 Turn emergency alerts off on 162 Display 163 Stop automatic rotation 163 Adjust screen co...

Page 8: ...ts 179 Add or remove accounts 179 Sync accounts and apps 180 Manage information in your Google account 181 System 182 Set up emergency information 182 Record your IMEI number 182 Find legal and product information 182 Customize the keyboard 183 Use multiple languages 184 Users and guests 186 Share your phone 186 Add modify remove users 187 Add or delete guest 188 Fix a problem 189 Hardware issues ...

Page 9: ... Wi Fi problems 204 Can t transfer files or connect to computer 205 Account and sign in issues 207 Forgot unlock code 207 Can t sign in to Google 207 Account sync issues 207 App issues 209 App or widget problems 209 Messaging problems 210 Camera problems 212 Maintenance procedures 214 Update Android software 214 Reset Wi Fi cellular data and Bluetooth 214 Reset phone 215 Get more help 217 Moto E6 ...

Page 10: ...Hardware diagram 1 Headset jack 2 Earpiece speaker 3 Front camera 4 Volume up down button 5 Power button 6 Notch for removing back cover Set up phone 1 ...

Page 11: ...he type to buy depends on how you ll format the card If the card is for portable storage different devices can use card a Class 2 4 or 6 card is sufficient If the card is for internal storage used by phone only use a high speed card such as UHS 1 type for best performance Don t use Class 2 4 or 6 cards which are much slower than your phone s internal storage Learn more about storage formats Remove...

Page 12: ...ect a compatible SD card Slide the card to insert it To remove an SD card First unmount the card Then slide the card to remove it To insert a SIM card Slide the SIM in with gold contacts facing down If you have a nano SIM use the micro SIM adapter included in the box to insert it in this slot Set up phone 3 ...

Page 13: ...ld contacts facing down To remove a SIM card Push the card from the edge of the slot then pull to remove it If your phone supports dual SIMs remove the battery then remove the nano SIM Replace back cover 1 Line up the back cover over the fingerprint sensor 2 Snap the cover on Set up phone 4 ...

Page 14: ...op of the home screen If you see troubleshoot the issue Both SIMs can make and receive calls and text messages Only the owner of the phone not additional users or guests can access dual SIM settings Set up SIMs You can specify which SIM to use for mobile data calls and text messages 1 Go to Settings Network internet SIM cards 2 Select options Touch Mobile data and select a SIM Touch Calls and eith...

Page 15: ...pted to add a Google account If you skipped this be sure to set one up now so you can download apps from Play Store get a customized information feed and take full advantage of the Calendar Gmail and other apps included with your account To add a Google account 1 Go to Settings 2 Touch Accounts Add account 3 Touch Google and follow the onscreen instructions to add an existing account or to create ...

Page 16: ...at account To review and change what syncs with your phone touch the account type then account name Remove account If you remove an account information you synced will be removed from your phone but it is not deleted from your account To remove other accounts 1 Go to Settings Accounts 2 Touch the account name 3 Touch REMOVE ACCOUNT Tip If you have trouble removing a corporate account go to Setting...

Page 17: ...cemail touch Setup Set up email Set up personal email You can add multiple email accounts of the following types Gmail Personal email from other providers IMAP POP If you added a Google account on your phone When you open the Gmail app for the first time you ll see your email for that account You re already set up To set up additional accounts open Gmail and touch Settings Add account If you didn ...

Page 18: ...irst time opening the Gmail app touch Add another email address If you have been using Gmail with another account touch Settings Add account 3 Touch Exchange and Office 365 4 Follow the onscreen instructions to enter your email address password and other information from your company s IT department Switch account views In the Gmail app touch your profile icon then select an account To open each i...

Page 19: ...et up Find My Device and record your IMEI number You ll probably also want to Set up your Bluetooth and Wi Fi connections If you use multiple languages set them up so they appear on your keyboard Set your schedule for Do Not Disturb to automatically silence your phone when you don t want to be interrupted Tip If you ve forgotten your new number go to Settings System About phone Phone number Set up...

Page 20: ...feature and might not work correctly everywhere on your phone Use magnification gestures and icon You can magnify the screen by triple tapping it or by touching by the navigation buttons To enable these gestures and add the icon 1 Go to Settings Accessibility Magnification 2 Adjust settings as needed To use gestures to zoom in and out touch Magnify with triple tap and turn it on To add touch Magni...

Page 21: ...tone when your phone starts turn on Power on sounds Hear notification sounds You can assign a ringtone for notifications from specific apps You can also control sounds used to notify you of other events 1 Go to Settings Sound Advanced 2 To hear when your phone begins charging and reaches a full charge turn Charging sounds on Use TalkBack to read screens Hear descriptions of everything you touch En...

Page 22: ...an change the accessibility feature associated with this shortcut Or turn TalkBack off 1 Go to Settings Accessibility 2 Touch TalkBack and turn Use service off More assistance You can also Use voice commands Dictate text for messages Hearing assistance Use volume booster for speaker 1 Go to Settings Sound Advanced 2 Touch Sound enhancement 3 Turn BesLoudness on Turn on video captions 1 Go to Setti...

Page 23: ...Y Dexterity assistance External switch or keyboard If you re unable to use a touchscreen Switch Access lets you control the phone using external switches or keyboard keys to select items scroll enter text and more To use Switch Access you must have one of the following An external switch USB or Bluetooth switch devices send keystroke signals to your phone An external keyboard Standard USB or Bluet...

Page 24: ...Use accessibility shortcuts Use accessibility menu Get quick access to an accessibility menu that gives you better control of your phone To add the icon 1 Go to Settings Accessibility 2 Touch Accessibility Menu 3 Turn Use service on To use the menu 1 At the bottom of the screen touch If you ve set other accessibility tools to use this icon touch hold it to switch between tools 2 Choose an option f...

Page 25: ...d with the shortcut touch Shortcut service 5 To use the Volume buttons from the lock screen turn Allow from lock screen on To use the shortcut Press and hold the Volume Up and Down buttons at the same time for three seconds You ll hear confirmation that the feature has been turned on or off Set up phone Accessibility settings 16 ...

Page 26: ...s to information or frequent tasks 3 Shortcut You can add shortcuts to open apps or web pages you use frequently 4 App list Swipe up from the bottom of the screen to see the list of all your apps 5 Favorites tray Provides one touch access to your most used apps from any home screen page You can customize which apps appear here To open the list of all your apps swipe up from the bottom of the home ...

Page 27: ...rom the lock screen you can View and respond to notifications Double touch one to open it Open your quick settings Swipe down from top of screen Start a voice search Swipe right Open the camera Swipe left Go into Lockdown Temporarily turn off notifications and fingerprint unlocking You can customize your lock screen to Control which notifications if any appear Add your name or a short message Lear...

Page 28: ...e a search term Get apps Your phone comes with many fun and useful apps but you can really unlock its power by installing apps that suit your lifestyle Go to Play Store to explore free and paid apps that help you be more productive organized informed in touch and entertained Protect your phone You carry your phone around with you and accidents happen phones get lost sometimes So set up some securi...

Page 29: ...hone hands free with voice commands Tell it to navigate you and listen to it speak the directions to you as you drive it ll even reroute you if you ve gone off course Tell it to set alarms find information on the web make calls Never miss a photo opportunity Automatically open the camera right from your lock screen Swipe left You can automatically back up your photos and videos with your Google ac...

Page 30: ...omputer Your home screen On your old iPhone your home screen was far left Now you start with one home screen and can add more pages to the right as needed Your old phone showed all apps on your home screen With your new phone you can put shortcuts to your most important apps on your home screen for easy access Or find your full list by swiping up from your favorites tray This frees up room on your...

Page 31: ...w them on any computer Access your browser bookmarks from any device Store in the cloud Upload your photos videos and music to the cloud get to all of it without taking up space on your phone Keep your stuff secure Your account password secures it all and lets you access it from anywhere Maintaining your account Other than remembering your password you don t need to do much maintenance on your Goo...

Page 32: ...ns means swipe the status bar down for details On the right icons tell you about your phone s battery level and network connections A dot means there are more icons to view Drag down from the top of the screen to see all icons What status icons mean These are the icons from apps that came on your phone and the phone status icons Icon Meaning CALLS Active call Missed call Speakerphone on Microphone...

Page 33: ... to cellular mobile network Connected to different cellular mobile network roaming Data Saver is on preventing apps from using background data Wi Fi network within range Connected to Wi Fi network Poor connection to Wi Fi network No SIM card Location services are in use Airplane mode on CONNECTIVITY Bluetooth on Trusted device connected Your phone is a Wi Fi hotspot Devices can connect to share yo...

Page 34: ...n certain countries support this feature SYNC AND UPDATES App updates are available for download from Play Store App successfully installed from Play Store Email and calendar sync in progress Upload complete Download complete Google backup in progress Google backup complete SOUND Vibrate Song playing Learn the basics New to Android 25 ...

Page 35: ...ery fully charged Battery charging Battery low Phone is in Battery Saver mode ALARM AND CALENDAR Alarm set Upcoming calendar event EMAIL AND MESSAGING New Gmail message New text message New voicemail Important alert Learn the basics New to Android 26 ...

Page 36: ...t in another room Set up Bluetooth cellular network or mobile network A network of radio transmitting towers You make calls on your phone using radio waves sent between the phone and the network towers You also send data and access the Internet on this network Carriers use different technologies to handle these radio transmissions GSM CDMA Edge 3G 4G LTE HSPA iDEN data Information sent or received...

Page 37: ...ou status bar Thin bar at the top of your home screen that displays the time and icons that tell you about your phone s battery and network connections Apps display icons in the status bar to alert you of events such as new messages sync The process of sharing the same information across multiple devices and websites Contacts calendars and email are often synced through cloud services so you can e...

Page 38: ...change a toggle from ON to OFF Try it Drag an app shortcut or widget from one spot on your home screen to another Swipe Quickly move one finger across the screen without pausing when you first touch so you don t drag instead Result Switch between home screens or between tabs in an app Or move quickly through a list Try it Open the Phone app and swipe left right to switch between tabs Pinch out to ...

Page 39: ...tly used apps swipe right To go back touch Use navigation icons If you want the navigation icons at the bottom of the screen instead of 1 Settings System Gestures Swipe up on Home button Then use the icons at the bottom of your home screen takes you back one screen returns you to the home screen from any app lets you switch between recent apps lets you open an accessibility menu Appears after you ...

Page 40: ...djust quick settings Do one of the following Touch an icon to toggle the setting on or off Touch hold an icon to adjust related settings Icon Setting Wi Fi Bluetooth Data Switch Do Not Disturb Flashlight Auto rotate Learn the basics Get around 31 ...

Page 41: ...ppears after you turn on Night Light the first time Wi Fi hotspot Appears after you turn on hotspot the first time SIM card You can also slide to adjust screen brightness Open all settings To open the full list of all settings do one of the following Open quick settings and touch Or open the Settings app Learn the basics Get around 32 ...

Page 42: ...o sleep if you haven t used it for a while You can adjust the amount of time before your screen should sleep To wake sleeping screen Press the Power button If you ve set up a screen lock you need to unlock it Your screen automatically wakes when you have an incoming call To put screen to sleep Briefly press the Power button When you set down your phone it s good habit to do this You save a bit of ...

Page 43: ...hen you re not on a call press the Volume buttons to adjust the media volume To adjust other volumes at any time 1 Press a Volume button 2 Touch 3 Slide to adjust the volume levels Level Sounds affected Music videos games and other media Volume of the other person on a call Phone calls notifications Alarm Tip To silence notifications and allow phone calls to ring go to Settings Sound Default notif...

Page 44: ...ogether Mute To switch to silent or vibrate press a Volume button then touch above the volume slider To automatically silence your phone during a certain time e g every Tuesday from 11 00 to noon set up Do Not Disturb Adjust accessibility volume When TalkBack is on to change the volume of spoken feedback 1 Press a Volume button 2 Move the slider Fix a problem What s wrong Phone isn t ringing Peopl...

Page 45: ...et directions send messages set alarms The possibilities are enormous 1 From the home screen or when you ve started a search say OK Google 2 When the phone responds say the command for example Call Elise or Set alarm for 7 AM tomorrow Tip To see a list of commands say Help 3 Some commands cause your phone to speak a response to you To stop the phone from speaking touch Fix a problem If your phone ...

Page 46: ...rections Tip Combine your Directions widgets into a folder on your home screen Get directions to home or work Get directions from anywhere to your home or work addresses with one touch by setting up a task shortcut for the Maps app 1 Touch hold 2 Drag to a blank space on your home screen 3 If you haven t set your home or work address yet in Maps touch the shortcut and follow the onscreen instructi...

Page 47: ...its ringtone To add a new alarm touch and set the time and ringtone To delete an alarm touch next to it then touch 3 To control general alarm settings like alarm volume and snooze duration touch Settings When an alarm is set shows in the status bar Manage cities for weather forecasts The Time and Weather widget displays current temperature for your location or for a city you specify To display the...

Page 48: ...ecasts for multiple cities touch the temperature then swipe left or right To remove a city 1 Touch the temperature 2 Touch Settings 3 Touch next to the city s name View your calendar Touch the current date to open your calendar where you can view or add upcoming events Manage time spent on your phone Understand your habits 1 Go to Settings Digital Wellbeing 2 Review the chart to see Time you spent...

Page 49: ... can use the app per day When you reach your time limit in an app The app closes Its icon dims and no longer opens the app The app timer resets at midnight To use the app before midnight go to Settings Digital Wellbeing touch the app in the chart then delete the timer Make it easier to put your phone away You can schedule changes to get ready for sleep 1 Go to Settings Digital Wellbeing Wind Down ...

Page 50: ... a period followed by a space touch the spacebar twice quickly Capitalize letters To type in ALL CAPS touch twice quickly so you see Touch it once more to turn ALL CAPS off To change capitalization of a word you ve already typed Select the word and touch to capitalize the first letter Select the word and touch twice to make it ALL CAPS Use glide typing You have two options for entering text type o...

Page 51: ...dd it to your dictionary by touching the word in the list of suggestions above the keys If auto correction is turned off you can still check spelling 1 After you re done typing review your text misspelled words and words not in your dictionary are underlined 2 Touch an underlined word If the word is spelled correctly touch it in the suggestion bar If the word is misspelled select the correct word ...

Page 52: ... of text to replace Then touch Paste Tips In some apps you need to double tap a word to select it instead of touching holding it When you use Copy the text is copied to the clipboard in your phone s memory overwriting previous text in the clipboard If you want to save and manage everything you copy into the clipboard search for clipboard manager in Play Store to select and download an app Use voic...

Page 53: ... Fill in forms automatically Don t retype your personal information again and again Save it securely then with just one touch fill in passwords addresses credit cards and other information saved to your Google account To set it up 1 Go to Settings System Languages input 2 Touch Advanced Autofill service 3 Select Google then touch 4 Touch CONTINUE 5 Touch categories to review and edit personal info...

Page 54: ... at the bottom of the home screen gives you one touch access to your most used applications You can customize these app shortcuts To change the app shortcuts 1 Touch hold one of the app shortcuts then drag it up and drop it on Remove 2 Swipe up from the bottom of the home screen to open your app list 3 Touch hold the app you want When the new shortcut appears drag it to the empty spot in your tray...

Page 55: ...ts actions to an empty spot on your home screen Or drag it to the edge of the screen and drop it onto a new home screen panel Add task shortcuts Many apps icons include shortcuts to common tasks so you don t have to open and navigate the app 1 Touch hold an app icon to see available task shortcuts 2 Do one of the following To perform the task touch it To create a shortcut for that task drag to an ...

Page 56: ...sages Open most recent conversation New conversation Clock Start screen saver Start stopwatch Create new timer Create new alarm Settings Battery Data usage Wi Fi Add web page shortcuts 1 Open the Chrome app 2 Navigate to the web page 3 Touch Add to Home screen 4 Edit the name if desired Personalize your phone Home screen 47 ...

Page 57: ...r and touch the app s icon Name the folder Open the folder then touch its name and type a new name Remove an app from the folder Open the folder and drag the app icon onto the home screen or drag it up and drop it on Remove Delete the folder Touch hold the folder then drag it to Remove Fix a problem If you re having problems try these troubleshooting steps Remove widgets shortcuts or folders To re...

Page 58: ...me screen 1 Search for launcher in Play Store 2 Read through the choices and download the one or more that you want 3 To start using it open the app or follow the onscreen instructions after downloading it Switch between launchers 1 Go to Settings Apps notifications 2 Touch Default apps Home app Or touch Advanced Default apps Home app 3 Select the launcher you want to use 4 To adjust its settings ...

Page 59: ...uch When to start Start screen saver The screen saver automatically starts when you connect your phone to a dock or charger and the screen goes to sleep To exit the screen saver and return to your home or lock screen Press the Power button Or touch or To manually start your screen saver any time go to Settings Display Advanced Screen saver and touch Start now Turn off screen saver To prevent the s...

Page 60: ...strong password is the most secure option When you re using any of the 3 locks you can set your phone to automatically unlock in certain conditions Set or change screen lock 1 Go to Settings Security location 2 Touch Screen lock and select the type of lock you want Some lock options aren t available if you added a VPN or a work corporate email account to your phone Hide your password or pattern Yo...

Page 61: ...tings are disabled and notifications won t be displayed on your lock screen 3 To exit Lockdown unlock your phone with your PIN pattern or password Unlock your screen automatically If you re using a PIN password or pattern you can Stay unlocked when connected to a device like your car audio system Stay unlocked at a specific location Stay unlocked when holding or carrying your phone Unlock with you...

Page 62: ...ho finds your phone 1 Go to Settings Security Location 2 Touch Lock screen preferences Lock screen message 3 Type the text to display and touch Save Tip Don t put your mobile number as your contact info unless you can access your voicemail from another device Personalize your phone Lock screen 53 ...

Page 63: ...calls on or off Set call ringtone for a contact You can choose a unique ringtone for calls from specific people so you ll know instantly who s calling 1 Open the Contacts app 2 Touch the contact s name 3 Touch Set ringtone 4 Do one of the following Select a ringtone from the list To use a song as the ringtone touch Add ringtone at the bottom of the list Then touch Audio and select the song stored ...

Page 64: ...in Do Not Disturb mode Open quick settings and touch to turn Do Not Disturb off Avoid interruptions with Do Not Disturb Turn Do Not Disturb mode on or off When you re busy use Do Not Disturb to silence your phone You can mute sounds stop vibration and block visual disturbances To turn it on or off To block interruptions open quick settings and touch You ll see in the status bar when Do Not Disturb...

Page 65: ...llow messages and then choose all contacts only starred contacts only or none Calendar events and reminders 1 Open quick settings then touch hold 2 To allow notifications for calendar events and reminders to get through touch Messages events reminders and turn them on Alarms 1 Open quick settings then touch hold 2 To allow alarms to sound touch Sound vibration and check that Alarms is on Stop visu...

Page 66: ...tomatically silencing go to Settings Sound Do Not Disturb Select the rule and turn it off or touch to delete it Automatically silence phone during calendar events Your phone can automatically switch into and out of Do Not Disturb mode for all scheduled events in calendars that you specify 1 Open quick settings then touch hold 2 Touch Turn on automatically 3 Do one of the following To use an existi...

Page 67: ...onse To stop the phone from speaking temporarily touch To prevent your phone from speaking 1 Open the Google app 2 Touch More Settings 3 Touch Voice 4 Turn off Spoken results Turn off charging sounds If you don t want your phone to make a sound when it comes in contact with a charger 1 Go to Settings Sound Advanced 2 Turn off Charging sounds Personalize your phone Sounds 58 ...

Page 68: ... track of your upcoming events get automatic reminders on your phone and coordinate with others by sharing calendars Camera Capture photos or videos Scan QR codes and barcodes Chrome Browse the web Access your browser bookmarks from any device and sync tabs with your computer or Android devices Clock Set alarms Use a timer or stopwatch Contacts Organize and connect with your contacts Assign ringto...

Page 69: ...and iOS Files Browse and manage files and folders stored on your device or SD card FM Radio Listen to FM radio stations Gmail Compose send view or search your email from your phone or computer Google Search the web see your updates and adjust Google settings including privacy Google Pay Pay with your phone in store or online and send cash using this secure digital wallet Maps Find your destination...

Page 70: ...o your music collection stored on your phone or streamed Shop for new music Create playlists listen anywhere Play Store Get apps for your phone as well as books magazines music and movies and access them from your computer or any Android device Settings Customize your phone settings Sheets Create edit and collaborate with others on spreadsheets Slides Create edit collaborate with others and play p...

Page 71: ... to return to it Swipe left or right to see more apps Swipe an app up to remove it from the list To clear the list swipe all the way right and touch Clear all Tips Touch twice to switch between your two most recently used apps If you re using the navigation bar swipe right on Use two apps at once with split screen Close apps To get out of an app touch to return to your home screen Or touch if you ...

Page 72: ...ashlight on or off Use quick settings or No app required If you re having problems with an app try these troubleshooting steps Use two apps at once Use split screen view 1 Open the first app 2 Swipe up to see recent apps 3 In the recent list touch the app s icon at the top of the app s preview to see and Be sure to touch the app s icon instead of the preview which opens the app 4 Touch Split scree...

Page 73: ...that support Picture in picture 1 Go to Settings Apps notifications 2 Touch Advanced Special app access Picture in picture 3 To turn off Picture in picture for an app touch it and turn Allow picture in picture off View notifications Find your notifications Notifications alert you about things like new messages calendar events and alarms You see notifications On your lock screen When you swipe the ...

Page 74: ...n the app that sent the notification Swipe down from the top of the screen and touch the notification to open the app From your lock screen touch the notification twice and enter your PIN pattern or password to unlock your screen and open the app Snooze a notification Swipe left or right slowly Then touch and select a duration to snooze notifications Dismiss a notification Swipe it sideways Clear ...

Page 75: ...from other sources Before downloading do some research check the app s rating and read lots of comments To download apps 1 Open the Chrome app and go to the appropriate site to download the app If you see a warning touch OK to continue You ll see in the status bar when the download completes 2 Touch the download notification to install the app Or open the Files app to install it later 3 When insta...

Page 76: ...Store app 2 Touch My apps games 3 On the UPDATES tab touch Update all or to update a specific app touch Update next to its name 4 Read the summary of what changed then swipe down to review any changes to permission details what information on your phone the app can access If you agree touch Update Turn off Play Store auto updates To stop a specific app from updating automatically 1 Open the Play S...

Page 77: ... app permissions The first time you use an app and sometimes when you install or update it you are asked to grant the app permission to access certain data and phone features You can adjust these permissions any time To adjust permissions by app 1 Touch hold the app icon then touch 2 Touch Permissions 3 Turn each permission on or off as needed Tip To see how the app uses each permission touch All ...

Page 78: ...u won t be able to use any downloaded apps If the problem goes away 1 To exit safe mode restart your phone 2 One by one uninstall recently downloaded apps After each removal restart your phone See whether removing that app solved the problem 3 Once you delete the problematic app you can restore the other apps you removed during testing If the problem doesn t go away Try these troubleshooting steps...

Page 79: ...d the app icon then touch Disable Delete apps installed by others If you are the owner of the phone and share it with users or guests you can uninstall apps they installed Although their apps don t appear in your app tray or on your home screen they do reduce available storage space 1 Go to Settings Apps notifications App info Apps installed by others show the message Not installed for this user 2...

Page 80: ...e next to To rescan your phone touch If your phone seems slow If you ve scanned your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Pin your screen Turn on screen pinning Use screen pinning to keep the current screen or app in view until you unpin it For example you can pin a game and your child cannot navigate anywhere else on ...

Page 81: ...pp and go to the screen you want to pin 3 Touch 4 Touch the icon of what you want to pin 5 Touch Unpin a screen 1 Touch hold and at the same time 2 If you required a pattern PIN or password when you turned on pinning enter it to unlock the phone Apps Manage your apps 72 ...

Page 82: ... Tell the assistant what you re looking for For example search for a local restaurant by saying Find restaurant name 3 Below the search result touch options for related actions make a call get directions read reviews and more For more help with Google Assistant read Google s support information Search from Gboard When you re typing with the onscreen keyboard 1 Touch above the keys 2 Start typing a...

Page 83: ... search history Read Google s help for instructions Use search engine other than Google To use a search engine other than Google 1 Search for search engine in Play Store and install one of the apps 2 Open that app to search 3 Optionally Delete the Google search widget from your home screen If you can t delete it use a different launcher for your home screen that doesn t include the widget Install ...

Page 84: ... the app s name 4 If the app is on your phone touch its icon to open it If the app isn t on your phone touch SEARCH FOR MORE APPS to go to Play Store and install with one touch Find your phone number 1 Go to Settings System 2 Touch About phone Phone number Find photos videos files To find photos or videos on your phone use the Photos app To find downloaded files use the Files app Use camera to sca...

Page 85: ...nstall it from Play Store 2 Use to select the languages to from for translation 3 Touch 4 Frame the text holding the phone steady The camera scans and translates in the viewfinder Browse websites Visit and bookmark websites Your phone connects to your carrier s cellular network or to a Wi Fi network to access the internet To save data charges on your cellular plan use a Wi Fi connection 1 Open the...

Page 86: ... incognito tabs If you don t want Chrome to remember your activity use incognito tabs To open a new incognito tab with one touch from your home screen add a task shortcut 1 Touch hold 2 Drag to a blank space on your home screen To close all incognito tabs 1 Swipe the status bar down 2 Touch Clear browsing history 1 Open the Chrome app 2 Touch History 3 Touch CLEAR BROWSING DATA You can also review...

Page 87: ...Or touch Advanced Default apps Browser app 3 Touch the app to use Fix a problem For problems with Chrome read Google s troubleshooting information Apps Search and web browser 78 ...

Page 88: ...aining text only or text and media and replies are delivered in group conversation threads to each person in the group MMS messages use cellular data and require a cellular data plan or pay per use payment Group messaging Group messaging lets multiple people carry on a group conversation All replies from recipients are delivered to all recipients in a group conversation thread Though you send one ...

Page 89: ...list and enter search terms Tips If you don t want multi recipient SMS messages converted to MMS and want replies sent in separate conversations threads to you only turn off group messaging To protect your privacy you can hide sensitive content for lock screen notifications Send text message 1 Open the Messages app 2 Touch 3 Enter recipients then type the message 4 Optionally To add an attachment ...

Page 90: ... with recipients it is saved in your message list as a draft until you send or delete it 1 Open the message list and touch the conversation marked Draft 2 Do one Finish composing the message and touch Delete the characters in the text field to delete the draft Forward a text message 1 Open the Messages app 2 Open the conversation 3 Touch hold the message 4 Touch Forward Copy text from a message 1 ...

Page 91: ...hived Fix a problem If you re having problems try these troubleshooting steps Add attachments Attach files to text message You can attach saved pictures and videos or take one right from your message that has an optimized reduced file size 1 Open the Messages app 2 Compose a reply or a new message 3 Touch 4 Choose the type of attachment such as photo emoji or GIF your location a recording To learn...

Page 92: ...within the message only So if you delete the message you also delete the attachment You can try to recover recently deleted messages Turn group messaging on or off Group messaging allows conversation participants to reply to all recipients in a single thread If you do not want multi recipient SMS messages converted to MMS and want replies sent in separate threads only to you turn off group messagi...

Page 93: ...uch Settings 3 If you have dual SIMs touch General 4 Touch Notifications and turn notifications on or off change the sound and add or remove vibration If you use a different messaging app 1 Touch hold the app s icon 2 Touch App info Notifications 3 Make changes Tip In your phone settings you can prevent interruptions by restricting text message notifications during hours you specify or from specif...

Page 94: ...and stay signed in to Messages turn the slider on 4 Follow onscreen instructions to scan the QR code on the web page with your phone Once paired you ll see your latest conversations in your computer s browser See and send messages When you have unread messages you ll see a red notification and number of unread messages in the browser tab on your computer To send messages from your computer your ph...

Page 95: ...ges for web 3 Do one of the following Touch next to an individual computer to sign out of it Touch Sign out of all computers To sign out from the computer at the top of the message list click Apps Text messaging 86 ...

Page 96: ...f the following To view other folders touch from your email list Attachments appear at the end of the email You can view or save them You can print emails from your phone Reply to or forward an email 1 Swipe to the end of the email to see all options To reply to the sender only touch To reply to the sender and all recipients touch To forward an email touch 2 Enter your message 3 To copy someone on...

Page 97: ...ple emails go to your email list touch hold each message to delete then touch To delete large quantities of email sign into your email account on your computer and see your email provider s help for more information Tips To delete attachments that you saved from emails use the Files app You can also remove email accounts from your phone Learn more For more help with Gmail read Google s support inf...

Page 98: ...it To select multiple items touch hold the first one then touch the others 4 Touch Prevent previews of attachments Attached photos or videos appear as thumbnails showing a preview To see a generic thumbnail instead of a preview thumbnail until you open the file 1 Open the Gmail app 2 Touch Settings then touch the account name 3 Touch Images Ask before displaying external images Preview inboxes fro...

Page 99: ...ch Mobile Signature and edit the text you want to appear at the end of every email Control email notifications You can control whether you see notifications when you receive an email 1 Touch hold 2 Touch Notifications 3 Adjust notification settings Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Email 90 ...

Page 100: ...ated multiple calendars within your Google account or if you have multiple Google accounts on your phone you can control which events are synced with your phone Find calendar events Open calendar events You ll see in the status bar to alert you of upcoming events Just swipe the status bar down and touch the notification to see the event details in your calendar To see your list of upcoming events ...

Page 101: ...rag New event to your home screen 2 Touch the account name to associate the event with the calendar you want 3 Enter the start time and other details 4 If you want a reminder sent to your status bar touch Add another notification and select how long before the event you want a reminder 5 Touch Save Edit or delete calendar events 1 Touch an event to open it 2 Do any of the following To edit it touc...

Page 102: ...rvations 1 Touch Settings Events from Gmail 2 Under the name of the account turn off Events from Gmail To learn more open Calendar and touch Help Feedback Control notifications for calendar events 1 Touch hold the app icon 2 Touch Notifications 3 Adjust notification settings If you have assigned a ringtone for the notification but you silence your phone your phone won t play the ringtone Tip To au...

Page 103: ... Set alarm by voice 1 If you ve set up Voice Match say OK Google Or touch on the Google Search widget 2 When prompted to speak say your command For example Set alarm for 7 45 p m label switch the laundry or Wake me up at 7 a m tomorrow Your phone sets the alarm and provides a confirmation When an alarm is set You ll see in the status bar and on your lock screen To adjust it open quick settings and...

Page 104: ...und touch Settings Timer sound If you leave this app quickly return to it by swiping the status bar down with one finger to see the timer notification and remaining time To open the timer touch the notification Tip If you use timers frequently create a task shortcut Touch hold then drag Create new timer to your home screen Use a stopwatch Record your time and share your results 1 In the Clock app ...

Page 105: ...hour format such as 1 00 PM turn Use 24 hour format off Set date and time automatically 1 Go to Settings Date time 2 Turn on Automatic date time and Automatic time zone Your phone automatically syncs with the local time using the mobile network The local time is used for alarms and is displayed on the lock screen and other displays Set date and time manually 1 Go to Settings Date time 2 Turn off A...

Page 106: ...mily back home when you re traveling 1 Open the Clock app and touch 2 To add time zones touch then select cities in the time zone you want to view Show home time zone When traveling you can view your home time zone in the Clock app 1 Open the Clock app and touch 2 Touch Settings Automatic home clock 3 Touch Home time zone then select your home time zone Apps Clock app 97 ...

Page 107: ...l to voicemail On the Incoming call screen touch Dismiss Or on the lock screen press the Power button You can also automatically divert all calls from a specified number to voicemail Respond with a text message On the lock screen swipe up You can customize these default messages Block all calls from that number Control ringtones and notifications You can Quickly silence the ringer Press Volume Dow...

Page 108: ... If you enter a wrong number touch 4 Touch to call the number 5 To hang up touch Other ways to make calls You can place calls from The Phone app The Contacts app Other apps that show contact information Wherever you see a phone number you can usually touch it to dial In the Phone app you can place calls in several ways To Do this Dial a number Touch enter a number and touch If you enter a wrong nu...

Page 109: ...To call frequent numbers with one touch from your home screen add a Direct dial widget You can save a recent call as a contact Change default calling app You can download additional calling apps from Play Store After you ve installed one you can make it your default calling app 1 Go to Settings Apps notifications 2 Touch Default apps Phone app Or touch Advanced Default apps Phone app 3 Touch the a...

Page 110: ...idental touches To wake it up move it away from your ear or press the Power button To hide the call and use other apps touch To return to the call swipe the status bar down and touch Ongoing call Answer call waiting If call waiting is active and a new call comes in you can answer it Touch Hold and Answer Voice The first call is put on hold To switch between calls touch To merge the calls touch End...

Page 111: ...s in Play Store and install one of your choice Make conference calls To make a conference call 1 Call the first person 2 To call the next person 1 Touch This puts the first call on hold 2 Enter the number 3 Touch 3 To join the calls after the second person answers touch Block calls and SMS About blocking If you don t want to get calls or texts from a certain phone number you can block it When the ...

Page 112: ...spam to Google remove the checkmark 4 Touch OK Block all numbers for a contact 1 Open the Contacts app 2 Touch the person s name 3 Touch Block numbers 4 If you don t want to report the call as spam to Google remove the checkmark 5 Touch Block On the contact screen you ll see by the blocked numbers Unblock a number If you reported a number to Google as spam when you blocked it unblocking it also re...

Page 113: ...can check any voicemail you receive When Caller ID spam is on If you see Suspected spam caller or Spam for an incoming call you can answer the call or block and report the number Your phone may need to send information about your calls to Google It doesn t control whether your number shows when you make calls If you don t want Google to identify spam callers touch Settings Caller ID spam and turn ...

Page 114: ...ch to merge the two calls View and delete call history See your call history To see all recent calls 1 Touch 2 Touch 3 You ll see one or more of these icons next to each call Icon Meaning Missed call incoming Call you answered incoming Call you made outgoing 4 To learn more about a call touch it then touch Call details To see only your missed calls 1 Touch 2 Touch Call history 3 Touch Missed Save ...

Page 115: ...t touch Create new contact Add contact details 5 Touch or Save Delete calls from history Caution There s no way to restore the history after you delete it To delete one call 1 Touch 2 Touch 3 Touch the number 4 Touch Call details 5 Touch To delete all calls 1 Touch 2 Touch Call history 3 Touch Clear call history Calls contacts voicemail Phone calls 106 ...

Page 116: ...hoto and crop it You can assign a custom ringtone for calls from that contact If you have multiple accounts on your phone and want to change the default account for new contacts go to Contacts Settings Default account for new contacts 5 Touch Save Add contact from text message You can easily create a new contact or add a new number for an existing contact when you receive a text message from an un...

Page 117: ...o voicemail You can also block calls To edit contact info touch then touch a field to make changes touch to change the photo or touch Discard to undo changes Merge contacts If you have two contacts for the same person you can merge the information including all emails and phone numbers into a single listing 1 Open the Contacts app 2 Touch the primary contact to merge By default this contact s name...

Page 118: ...etion To delete multiple contacts 1 Open the Contacts app 2 In your contact list touch hold the first contact 3 Touch the other contacts to delete 4 Touch Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone app To add someone to your favorites 1 Touch the contact icon photo or other icon 2 Touch Sort contacts Sort...

Page 119: ...t To show contacts from all accounts touch Settings Contacts to display All contacts In the Phone app use the tab to see only contacts you call frequently or have starred as favorites To remove contacts from this tab touch on the contact then touch Share contacts Ways to share contacts You can share one or all contacts with someone by sending a name card file vcf You can also share a contact s inf...

Page 120: ...the Files app 7 Go to Downloads 8 Touch hold the file 9 Touch 10 Select the way to share Receive a name card file 1 When someone sends you a name card file you ll see a file transfer notification Touch the notification and accept the file transfer 2 Touch the name card file vcf to open it and add the person to your contacts Calls contacts voicemail Contacts 111 ...

Page 121: ... 1 Do one of the following Swipe the status bar down and touch Or touch then touch hold 2 When connected follow the prompts to manage your messages and mailbox Contact your carrier for help with Recovering or resetting your password PIN for voicemail Replaying messages Saving forwarding or deleting messages Replying with or sending voice messages Changing number of rings before connecting call to ...

Page 122: ...r voicemail and delete this message but wait to hang up until the notification icon has disappeared from your status bar Send all calls from contact to voicemail To send all calls from a certain person to voicemail 1 Open the Contacts app 2 Touch the contact s icon 3 Touch Route to voicemail Tip You can also block all calls and text messages from a number Calls contacts voicemail Voicemail 113 ...

Page 123: ... location then slide to the desired exposure 4 To take the photo do one of the following Touch Touch hold to take a rapid series of photos Touch for a timer Tip To touch anywhere on the screen instead of using touch 5 To review your photos and videos touch thumbnail at bottom left Then To view all thumbnails touch the screen then touch to open the Photos app To view photos later open the Photos ap...

Page 124: ...e picture Take a panoramic photo 1 On the viewfinder touch 2 Frame one side of the scene 3 Touch then slowly pan horizontally across the scene Keep your motion smooth and use a steady speed 4 When you reach the end of your scene touch Take photo with adjustable focus Keep the subject of your photo in focus and blur the surrounding scene as little or much as you like 1 Do one of the following On th...

Page 125: ...hese troubleshooting steps Take screenshots Capture screen with phone keys 1 Press hold the Power button then touch Screenshot When the screenshot is captured you ll see in the status bar 2 Swipe the status bar down and on the screenshot notification To share the screenshot touch Share and select the way you want to share To crop or adjust image settings touch Edit To delete the screenshot touch D...

Page 126: ...uality 4 To start touch 5 While recording you can Take a photo during your video by touching Pause recording by touching 6 To stop touch Tip To record a short video touch hold then release it to stop recording Share a video you ve just taken 1 Touch the video thumbnail in the lower left of the screen 2 Touch 3 Select the way you want to share You can also Copy videos to your computer using a USB c...

Page 127: ... photos and videos on your SD card 1 Be sure you inserted an SD card 2 On the viewfinder touch 3 Touch You can also move existing photos and videos from internal storage to the SD card Use location tags When you take photos or videos you can embed data about the location where you took them On the viewfinder touch You need to turn on location based services to use this feature Use HDR in high cont...

Page 128: ...ce flickering when you use the camera under fluorescent light or when you capture a TV screen It occurs when the camera s frame rate differs from the frequency of the electrical grid of your current region North America and a few other regions use 60Hz while the rest of the world uses 50Hz Your camera is set to auto but if you experience issues change the setting 1 On the viewfinder touch 2 Select...

Page 129: ...ed turn it off Turn shutter sound on off 1 On the viewfinder touch 2 Touch or Fix a problem If you re having problems try these troubleshooting steps Use camera to scan and search Scan QR codes and barcodes Scan QR codes or barcodes with your camera Then use the scanned information 1 Open the Camera app 2 Frame the code 3 Touch 4 Follow the onscreen instructions to scan the code and use it You can...

Page 130: ...ep the photos but free your phone storage You can schedule automatic deletion of photos from your phone if they re backed up to your Google account From the Camera app 1 Touch the photo thumbnail right of 2 Do one of the following To delete it from your phone s storage and your Google account backup touch If you don t see the icon touch the screen first To delete it only from your phone s storage ...

Page 131: ...ideo 4 Touch Restore If you don t back up photos to your Google account to maximize use of your phone s internal storage space there s no undo Once you delete something from your phone s storage it s gone You can try using a third party app to recover recently deleted photos or videos Fix a problem If you re having problems try these troubleshooting steps Edit photos and videos Edit photos 1 Open ...

Page 132: ...5 When finished touch SAVE Edit videos 1 Open the Photos app 2 Touch the thumbnail to open the video then touch 3 Do any of the following Trim the video Drag the sliders to outline the frames to save Change orientation for playing the video Touch Rotate Steady a shaky recording Touch Stabilize 4 Touch SAVE Photos and videos 123 ...

Page 133: ...deos stored on your phone touch Device folders 3 Touch a thumbnail to open the photo or video To learn more touch Help Feedback in the Photos app Photos videos from text messages To find photos you ve saved from text messages 1 Open the Photos app 2 Touch Albums 3 Touch the name of your messaging app Swipe left if needed Photos videos from WhatsApp Instagram other apps 1 Open the Photos app 2 Touc...

Page 134: ...l items from any Photos view sending them as email or message attachments uploading to the cloud or using device to device connections like Bluetooth In addition to sharing wirelessly you can transfer photos to your computer with a USB connection You can also move photos from internal memory to SD card To share wirelessly 1 Open the Photos app 2 Navigate to the thumbnail of the item you want to sh...

Page 135: ...h of availability for sharing Ways to share Method Description Message MMS Good for Sharing one photo or a low resolution video Sharing with a friend or group Sharing immediately as an event is happening Things to consider You and your recipients must have cellular data plans to receive multimedia text messages Sending high resolution photos via text message uses more more data Photos and video re...

Page 136: ...y free from security breaches so upload wisely Upload over Wi Fi to prevent cellular data charges Learn how Social app Good for Sharing publicly with large groups of friends followers and subscribers Sharing one photo at a time or many photos albums or videos Controlling how long you share something You can easily delete it or turn off sharing Some social networks allow you to post photos and vide...

Page 137: ... Upload size To back up items in your Download Screenshots and third party app folders touch Back up device folders To back up items over your cellular network turn Photos and Videos on To allow syncing when your cellular service is roaming turn Roaming on Back up manually 1 Open the Photos app 2 Open the photo or video 3 On the photo or video touch View your backed up photos and videos From your ...

Page 138: ...uch or To add a favorite station shortcut from the tuner or station list touch To remove one on the station shortcut touch Remove favorite To change between headphones speakers or Bluetooth touch or or If you re listening to the radio while using another app use the notification to see what s playing stop playback or go to the previous or next track Touch for options To turn the radio off touch Ti...

Page 139: ...ay music stored on your phone on your SD card or in the cloud touch Music library To prevent streaming and listen only to music stored on your phone touch and turn Downloaded only on To change the storage location for downloaded files touch Settings Storage Location Then choose Internal for device storage or External for SD card storage To learn more about features or music pricing touch Help Feed...

Page 140: ...e transfer you ll see in the status bar To check the status see the notification Receive files over Bluetooth 1 Pair your phone with the device sending the music 2 On the device sending the music start the file transfer following device s instructions 3 When you receive the Bluetooth notification on your phone swipe down and touch it then touch Accept During file transfer you ll see in the status ...

Page 141: ...g only A USB OTG adapter cable if needed 2 Turn the phone and MIDI device on 3 Connect them with the USB cable and adapter if needed 4 Unlock the phone 5 Change the USB connection type to allow MIDI connection 1 Swipe down from the top of your home screen and touch the Charging this device via USB notification 2 Touch MIDI Music 132 ...

Page 142: ...s bar Tips for charging phone You can use your phone while charging To charge faster don t use your phone while charging If you can t turn the phone on while it s charging wait until it receives enough voltage before turning it on When the battery gets low the phone sends a notification Use Battery Saver mode when the battery is low You can turn off charging sounds Extend battery life Choose setti...

Page 143: ...ptimization on To ensure that apps use your battery only when they need to keep adaptive battery and battery optimization on Check that adaptive battery is on for your phone When you keep adaptive battery on infrequently used apps will run less when you re not using them Your phone will learn how you use apps over time and adjust for best battery life 1 Go to Settings Battery Adaptive Battery 2 Tu...

Page 144: ...en the phone is in Battery Saver mode you ll see in the status bar Turn Battery Saver on or off To turn Battery Saver on at any time open quick settings and touch To turn Battery Saver on automatically when your battery s charge is below a specified level 1 Open quick settings then touch hold 2 Touch Battery Saver Turn on automatically 3 Move the slider to adjust the percentage when Battery Saver ...

Page 145: ...3 Remove the battery 4 Insert the new battery face up 5 Snap the cover on Battery 136 ...

Page 146: ...ds are great for storing files like photos videos and music you want to share and access from other devices Benefits include Access your files from any device with an internet connection File synchronization no need to keep track of multiple versions in multiple storage locations Backups of photos and videos available if phone is lost or damaged Cloud storage providers typically offer free storage...

Page 147: ...pps touch the app name then touch Uninstall To clear an app s cache touch the app s name then touch Storage Clear cache To clear your data for an app touch the app s name then touch Storage Clear storage To delete media or other files touch hold to select one or more items then touch Schedule automatic removal of photos and videos If you automatically back up your photos and videos you can automat...

Page 148: ...ke sure it is formatted as internal storage 2 Go to Settings Apps notifications and touch the app to move 3 Touch Storage 4 Touch CHANGE If you don t see this option the developer does not allow the app to be stored on an SD card 5 Select your SD card then touch Move Move apps from SD card to phone When you install an SD card as internal storage it is part of your phone If you want change the SD c...

Page 149: ...ame touch It s now safe to remove the card from the phone To insert the card into another device computer projector etc that uses different card dimensions you may need the adapter that came with your card See device manufacturer s instructions for the type of adapter required and insertion instructions Erase SD card 1 Go to Settings Storage 2 Select your SD card 3 Touch Storage settings Format 4 ...

Page 150: ... store content you create or download Fix a problem If you re having problems try these troubleshooting steps Find downloaded files You can download files and store them on your phone including Photos videos and documents you save from emails or texts Books movies or other content that you buy from Play Store and save for offline viewing Other files or images you download from the web When the fil...

Page 151: ...recently deleted items try connecting your phone to your computer with a USB cable and using a desktop program for file recovery Tip Back up your photos to the cloud so you won t lose them if you delete them from your phone Upload music to cloud You can store up to 20 000 songs from your library in the cloud for free with Google Play Music not available in all countries Then you can instantly list...

Page 152: ...ck up items over your cellular network turn Photos and Videos on To allow syncing when your cellular service is roaming turn Roaming on Back up manually 1 Open the Photos app 2 Open the photo or video 3 On the photo or video touch View your backed up photos and videos From your phone open the Photos app From your computer sign in to photos google com More help To learn more read Google s help Scan...

Page 153: ...ed scanning touch 6 Change the document title and folder on Drive if desired then touch Save In Drive open the file and touch to share or print the scan Tip You can also use the Camera app to scan information Scan and save to folders from your home screen Add Drive Scan widgets to your home screen to scan and save to new or selected folders Each widget saves to a single folder on Drive So add mult...

Page 154: ...nization Tip Make sure you enter the password correctly Touch Show password to see what you re typing When your phone is connected you ll see in the status bar If the connection is poor appears in the status bar Reconnect with Wi Fi network Open quick settings and touch the icon if Wi Fi is not already on Your phone automatically connects to a previously connected Wi Fi networks when you re in ran...

Page 155: ... Fi and or Bluetooth back on during the flight Other wireless connections remain off Control data usage Turn mobile data off on To toggle it on off swipe the status bar down and touch When you turn off data usage over your cellular network you can still use data by connecting to a Wi Fi network Cellular data must be ON if you want to Receive or send multi media messages Share your phone s internet...

Page 156: ...ions When you restrict background data you will not receive notifications from apps that typically sync in the background like Gmail until you open the app then data syncs as usual If you re running low on data during your billing cycle 1 Go to Settings Network internet Data usage Or open quick settings then touch hold 2 Touch Data Saver and turn Use Data Saver on You ll see in your status bar and...

Page 157: ... an internet connection to share 2 Go to Settings Network internet Hotspot tethering 3 Touch Wi Fi hotspot and do any To make it easier to identify your hotspot when connecting to it change the network name for your hotspot To see the current password touch Advanced Hotspot password If the hotspot signal is experiencing interference touch Advanced and change the broadcast channel band to 5GHz If t...

Page 158: ...nections 1 Go to Settings Network internet Mobile Hotspot Tethering 2 Touch Mobile Hotspot settings Advanced 3 Adjust settings To limit number of allowed users touch Maximum connections To view and block users touch Connected users To remove blocks on users touch Blocked users To disconnect all devices and prevent users from reconnecting 1 Turn the hotspot off 2 Change the password 3 Turn the hots...

Page 159: ... and turn off USB tethering then disconnect your phone and computer Bluetooth tethering To connect a device to the internet using your phone s cellular data and a Bluetooth connection 1 Check that cellular data is on If cellular data is off your phone doesn t have an internet connection to share 2 Turn on Bluetooth on your phone and pair with the other device 3 Set up the other device to get its n...

Page 160: ... requirements To set up a VPN connection 1 Go to Settings Network internet 2 Touch Advanced VPN If prompted set a screen lock PIN or password 3 Touch 4 Choose the type of VPN and enter settings from the network administrator 5 To always remain connected to the VPN check Always on VPN 6 Touch SAVE The network is stored in the VPN list so you can select it when you need to connect Network and intern...

Page 161: ... ll see 4 Touch an available device to connect 5 Do any of the following If a pairing code appears on your phone and Bluetooth device make sure the codes match If they don t touch Cancel verify the name of the device you want to pair with and try again If your device shows a passkey like 0000 or 1234 enter it on your phone If you don t see a place to enter it swipe down from the top of your screen...

Page 162: ...calls with a headset Make or receive calls and play music over your car s audio system Transfer music Share photos Share contacts Share your phone s internet connection with your computer To set sharing options 1 Go to Settings Connected devices 2 Do one of the following For a currently connected device touch the device name For a paired device you re not connected to touch Previously connected de...

Page 163: ...connect set up Wi Fi Direct For instructions see that product s user guide 2 On your phone go to Settings Network internet Wi Fi Wi Fi preferences 3 Touch Advanced Wi Fi Direct You ll see a list of Wi Fi Direct devices that are within range and compatible 4 Touch the device s name to connect Cast screen or media to TV Mirror with Chromecast To mirror your screen on a TV showing all apps and screen...

Page 164: ...or Chromecast are connected to the same Wi Fi network 2 In a cast compatible app like YouTube touch While casting You ll see in the status bar You can still make and receive calls and use your phone s other features To stop casting In the app that s casting touch and touch the option to disconnect From the notification touch Cast personal media with Wi Fi Direct If your TV supports Wi Fi Direct se...

Page 165: ...e the USB connection type to allow transfer of Any type of file Only photos and videos Connect phone to transfer files 1 With the phone and computer turned on connect the phone and computer with a USB cable 2 Unlock the phone 3 Change the USB connection type to allow file transfers 1 Swipe down from the top of your home screen and touch the Charging this device via USB notification 2 To transfer a...

Page 166: ...www android com filetransfer and follow the onscreen instructions Location of files Files are stored in these folders on your phone DCIM Digital Camera Images Photos and videos taken with the Camera app Pictures Photos you edited and photos from apps other than Camera Download Files downloaded from the internet Music Files for apps that play music Ringtones Sound files for ringtones Notifications ...

Page 167: ...rint If your printer isn t found in Default Print Service 1 Touch Add service 2 In Play Store search for printer brand print service and install the app for the printer s service plugin 3 Once installed return to Settings Connected devices Connection preferences Printing and touch the print service plugin name to automatically find your printer 4 If your printer isn t found automatically touch Add...

Page 168: ... Touch Default apps Opening links Or touch Advanced Default apps Opening links 3 Touch the app you selected as default 4 Touch Open supported links and select Ask every time Pick any time You can change some default apps such as browser or messaging at any time 1 Go to Settings Apps notifications 2 Touch Default apps Or touch Advanced Default apps 3 Touch the default to change 4 Touch the app to u...

Page 169: ...icture Battery optimization and Do Not Disturb In general you shouldn t need to adjust these Manage notifications Stop app from sending notifications When you receive unwanted notifications from an app touch hold the notification then touch Stop notifications To review apps and adjust whether they can send notifications 1 Swipe down to view your notifications 2 At the bottom of the list touch Mana...

Page 170: ...category for checkmarked notifications then touch Advanced Sound and select a unique ringtone or set it to none If you don t see Sound touch Behavior and select an option that includes sound Bypass Do Not Disturb To let an app s notifications be heard when Do Not Disturb is on 1 Touch hold the app icon 2 Touch Notifications 3 Touch the category for checkmarked notifications then touch Advanced and...

Page 171: ...otifications 3 Touch the category for checkmarked notifications then touch Advanced On lock screen Hide sensitive content Turn emergency alerts off on Your phone can receive free life saving emergency alerts from the Federal Emergency Management Agency FEMA to inform you of extreme weather or other threatening emergencies in your area AMBER Alerts and Presidential Alerts during national emergencie...

Page 172: ... screen colors at night Set the schedule Your phone can automatically filter out blue light and adjust screen colors to warmer tones at night making it easier to view and read in dim light You might even fall asleep more easily 1 Go to Settings Display Night Light 2 Touch Schedule then To start and stop at specified times touch Turns on at custom time and enter times To filter from dusk to dawn to...

Page 173: ...ing To adjust the size of text on the screen touch Font size then drag the slider to the size you want To adjust the size of icons and other screen elements touch Display size then drag the slider to the size you want If you have visual impairments turn on accessibility features Change background color The background of quick settings and your list of all apps is either light or dark based on the ...

Page 174: ...out Change when your phone goes to sleep 1 Go to Settings Display Advanced 2 Touch Sleep and select the time of inactivity before your phone sleeps Tip Set a shorter time to extend battery life Other settings Display 165 ...

Page 175: ... Fingerprint sensor Quickly and easily verify your identity using the fingerprint sensor on your phone instead of entering a password PIN or pattern to unlock the phone make online and in store purchases and sign into banking and financial apps You can add and remove fingerprints Fingerprints Are created from features of your fingertip converted to a mathematical representation and then encrypted ...

Page 176: ...app 2 Touch My apps games 3 Do any of the following To see the results of latest scan on the UPDATES look at the message next to To rescan your phone touch If your phone seems slow If you ve scanned your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Set up lost phone features Find My Device allows you to remotely locate lock an...

Page 177: ...word is the most secure option When you re using any of the 3 locks you can set your phone to automatically unlock in certain conditions Set or change screen lock 1 Go to Settings Security location 2 Touch Screen lock and select the type of lock you want Some lock options aren t available if you added a VPN or a work corporate email account to your phone Hide your password or pattern You can hide ...

Page 178: ...isabled and notifications won t be displayed on your lock screen 3 To exit Lockdown unlock your phone with your PIN pattern or password Unlock your screen automatically If you re using a PIN password or pattern you can Stay unlocked when connected to a device like your car audio system Stay unlocked at a specific location Stay unlocked when holding or carrying your phone Unlock with your face Unlo...

Page 179: ...st agents and enable Smart Lock 4 Unlock your phone then touch Trusted devices ADD TRUSTED DEVICE 5 Touch a device to select it from the list of connected devices Tip If your device isn t in the list make sure you are paired with it When the phone is connected to the device the phone automatically unlocks Remove trusted devices 1 Go to Settings 2 Touch Security location Smart Lock 3 Unlock your ph...

Page 180: ...lock your phone 1 Show your face to the lock screen appears when the phone is looking for your face When it recognizes you it unlocks and displays 2 Swipe up If it doesn t recognize you it stays locked and displays one of these icons Icon How to unlock Use your password PIN or pattern Use the fingerprint sensor Turn off face matching 1 Go to Settings 2 Touch Security location Face recognition 3 Do...

Page 181: ...n services Entered your Home and Work locations in Maps Your places if desired 2 Go to Settings 3 Touch Security location Smart Lock If you don t see Smart Lock try the following Update Google Play services In the Google Search widget on your home screen search for Google Play services then touch the app to open it Go to Settings Security location Advanced Trust agents and enable Smart Lock 4 Unlo...

Page 182: ...e then touch Keep phone unlocked while it s on you You can keep your phone unlocked while you re holding it in your hand or carrying it in your pocket or handbag Just unlock it once and it stays unlocked until you set it down or manually lock it 1 Make sure you have set a screen lock 2 Go to Settings 3 Touch Security location Smart Lock If you don t see Smart Lock try the following Update Google P...

Page 183: ...le Smart Lock 4 Unlock your phone then touch Voice Match 5 Turn Access with Voice Match on If you haven t already set up the OK Google launch phrase follow the onscreen instructions to record your voice 6 Be sure Lock screen personal results is on Unlock your phone 1 At the lock screen say OK Google Your phone unlocks and is ready for commands 2 Speak a command to perform a task If the phone does ...

Page 184: ...ngerprints are added to a user profile can unlock the phone and authorize purchases with the associated Google account or apps Add a fingerprint for each finger you want to use with the sensor 1 Go to Settings Security location 2 Touch Fingerprint and enter your pattern PIN or password to verify your identity 3 Touch Add fingerprint 4 Use the fingerprint sensor to scan another fingerprint 5 Rename...

Page 185: ...ty location Fingerprint When the sensor can t read the fingerprint Fix a problem Problem Sometimes the sensor can t read my fingerprints Each finger has a unique print If you ve added only one fingerprint add more for other fingers you want to use with the sensor The sensor may have trouble reading fingerprints if your finger is Wet Oily Dirty Injured If a registered fingerprint isn t working as e...

Page 186: ...r photos with the location where you took them Turn location on or off To control what location information your phone can use 1 Go to Settings Security location Location 2 Turn it on or off to give or remove permission to use your location information When it s off your phone can t find your precise location or share it with any apps However turning this off disables many useful features and apps...

Page 187: ...SIM card If you don t have it contact your carrier 2 Go to Settings Security location Advanced SIM card lock 3 If your phone has dual SIM cards touch the SIM to lock 4 Turn Lock SIM card on 5 Enter your carrier provided PIN and follow the onscreen instructions Unlock SIM card When prompted enter the PIN used to set up the SIM lock Caution If you enter an incorrect PIN multiple times the SIM will b...

Page 188: ... to date To see if newer versions of the apps associated with your Google account are available open the Play Store app and touch My apps games Add non Google account Non Google accounts are automatically added when you Set up corporate email Set up personal email for non Gmail addresses Install apps that require a username password to log in such as messaging shopping or streaming content To revi...

Page 189: ...the more battery your phone uses so if you need to conserve turn off sync for account features or apps you find less important If you want to reduce usage of mobile data turn off auto sync entirely and instead sync accounts manually or wait to sync manually over Wi Fi Adjust auto sync options for an account 1 Go to Settings Accounts 2 Touch the account name by the account name means that some or a...

Page 190: ...e having problems try these troubleshooting steps Manage information in your Google account Google collects information from you to provide personalized services and tailored content as outlined in the Google Privacy Policy You can review delete and control the information Google collects about you Learn more from Google about Viewing and controlling what information is collected search YouTube re...

Page 191: ...e code that identifies your phone You ll need it if you contact support regarding a warranty and it s important to have if your phone is stolen Service providers can use the IMEI to block a stolen phone from cellular networks and many police departments keep a record of stolen phones using this number You may never need your IMEI number but it s a good idea to record it just in case To find the IM...

Page 192: ... Languages input Virtual keyboard 2 Touch Gboard Theme 3 Select a color to use as the background 4 Touch Apply Adjust keyboard sounds To control whether your keyboard makes sounds 1 Go to Settings System Languages input Virtual keyboard 2 Touch Gboard Preferences 3 To hear sounds when you type turn Sound on keypress on 4 To adjust how loud the sounds are touch Volume on keypress Adjust keyboard vi...

Page 193: ...s off You will only see suggestions for the current word you re typing If you don t want ANY suggestions turn Show suggestion strip off Turn off auto correction or spell check 1 Go to Settings System Languages input Virtual keyboard 2 Touch Gboard Text correction 3 Adjust settings If you don t want words corrected while you type turn Auto correction off If you don t want misspelled words to be und...

Page 194: ...ages then touch Remove Add language to keyboard If you want a keyboard for a language that isn t a display language 1 Go to Settings System Languages input Virtual keyboard 2 Touch Gboard Languages 3 Touch ADD KEYBOARD 4 Select the language 5 Touch Done Then switch between languages on the keyboard by touching Other settings System 185 ...

Page 195: ...iated accounts and data from the phone Users and guests can Set up Google accounts and other types of accounts Set up a screen lock Customize the home screen and settings for their spaces Add and delete apps for their spaces and update any apps they use regardless of who installed them Important To prevent others from switching to your owner profile and accessing your information set a screen lock...

Page 196: ...d users from quick settings on your lock screen without unlocking the phone go to Settings System Advanced Multiple users and turn Add users from lock screen on 3 Touch Add user OK 4 Give the phone to the new user to set up the profile Restrict calls and messages From your owner profile you control whether users can call and send texts with your phone 1 Go to Settings System Advanced Multiple user...

Page 197: ...a temporary profile for sharing your phone with someone 1 Go to Settings System Advanced Multiple users 2 If you want to prevent the guest from making calls touch and switch Turn on phone calls off 3 Touch Guest 4 If you ve lent your phone to a guest previously touch Start over to clear the last guest settings or touch Yes continue to keep last guest settings End guest session 1 Go to Settings Sys...

Page 198: ...fixed 1 Turn your phone off and then on again Press and hold the Power button then touch Power off If your phone is frozen reboot it by pressing and holding the Power button for 7 10 seconds 2 Check for system updates Go to Settings System Advanced System updates 3 Check for app updates Open the Play Store app and touch My apps games 4 Check available storage and clear space if needed Phone feels ...

Page 199: ...u re not using or charging it turn your phone off and on again This will stop the previously stuck process and resolve the issue Phone won t turn on If your phone isn t starting won t turn on has a black or blank screen or turns on but immediately turns off try these steps to fix the issue 1 Hold down your phone s Power button for 5 7 seconds or up to 30 seconds This should restart or reboot your ...

Page 200: ...pace remove unnecessary files and clear cached data 3 Troubleshoot your apps 1 Check for app updates 2 Use safe mode to see if apps you installed are causing the issue and uninstall as needed If your problem doesn t go away in safe mode restart your phone and continue to the next section 4 Reset to factory settings To remove any processes on your phone that may be causing the issue you can reset y...

Page 201: ...problems Phone doesn t recognize new SD card If your phone isn t recognizing a new card that you inserted try these steps After each step check to see if the issue is fixed 1 Turn your phone off and then on again 2 Inspect card for damage or alignment issue 1 Turn your phone off and remove the card Inspect for damage If not damaged reinsert the card 2 Be sure the card sits completely in its slot a...

Page 202: ...en touch MOUNT 3 Turn your phone off and then on again 4 If the card is formatted as portable storage use another device to check if the card is readable 1 Insert card into another device 2 If that device can read the card and files are present back up files to your computer This won t work for cards formatted as internal storage 5 Check for errors with a USB SD card reader connected to a Windows ...

Page 203: ... computer s SD card slot or a connected USB SD card reader If a specific app can t view files the card 1 Open the app from which files are missing 2 In the app s settings set the storage location to be the SD card not internal or phone memory Computer can t view files on SD card After each troubleshooting step check to see if your issue is fixed 1 Use a USB cable that s capable of data transfer an...

Page 204: ... SIMs turn your phone off then remove the SIM that is not recognized and try it in the other SIM slot 4 Contact your carrier to make sure your account is set up properly 5 Ask your carrier to replace the SIM card 6 Perform an external phone reset No signal 1 If you usually have a signal but the status bar shows in your current location move to another area where you can receive a signal like outdo...

Page 205: ...apps you installed are causing the issue and uninstall as needed 4 Check if a software update is available for your phone 5 Reset the phone Phone doesn t ring or ring loud enough 1 Check your volume setting 2 Look for in your status bar If you see it Open quick settings and touch to turn Do Not Disturb off Your phone will ring for incoming calls Make sure your phone is set to screen calls at the a...

Page 206: ...n calling you check that you haven t blocked their numbers Problems during calls After each troubleshooting step check to see if your issue is fixed Screen goes black 1 If you are using a case cover or screen protector remove it and see if it was causing the issue 2 Check your proximity sensor Dial a call and set the phone on a table don t use speaker mode then hold your hand over the proximity se...

Page 207: ...it was causing the issue Check that the protective film that ships with the phone has been removed 2 Check to see if your phone is using Voice privacy This feature is not available on all models Turn it off to see if sound quality improves 1 Touch 2 Touch Settings Calls 3 Turn off Voice privacy 3 If the issue occurs while using the speakerphone or a Bluetooth headset check your signal strength In ...

Page 208: ... screen protector remove it and see if it was causing the issue Check that the protective film that ships with the phone has been removed 2 While in a call try using the speakerphone or a wired headset to see if the sound quality improves If it doesn t the issue is probably network signal strength instead of hardware 3 Turn your phone off and then on again Press and hold the Power button then touc...

Page 209: ... Check the outlet for damage or loose parts If you see damage try another outlet 4 If you re charging by connecting to your computer check the USB connection 1 Swipe the status bar down 2 On the USB notification touch then touch the notification 3 Touch No data transfer 5 Reboot the phone by holding the Power button for 7 10 seconds 6 Reset the phone Battery drains too fast Battery life varies The...

Page 210: ...3 Plug your phone in and charge it normally Tip You can adjust settings to extend your battery life Fix a problem Battery issues 201 ...

Page 211: ...s Connected devices 2 Touch Pair new device 4 Check if a software update is available for your phone 5 If you re having trouble pairing with your car see the car manufacturer s instructions for your model 6 Reset the phone s connections then power cycle the phone Can t reconnect previously paired device Unpair the Bluetooth device then pair it again 1 Go to Settings Connected devices Previously co...

Page 212: ...ops After each step check to see if your issue is fixed 1 Check battery level on your phone and on the Bluetooth device and charge if needed Bluetooth devices may disconnect or create noise when the phone or Bluetooth battery is low 2 Adjust positioning Make sure you are wearing or positioning the device appropriately Keep metal objects such as keys or coins away from the phone and device to avoid...

Page 213: ... steps for specific problems in the sections above Wi Fi problems After each troubleshooting step check to see if the issue is fixed Can t connect to a network 1 When you enter the password to connect Get the password from the Wi Fi router and make sure you enter it correctly on your phone If the CONNECT button is greyed out the password you entered isn t long enough Confirm the router s password ...

Page 214: ...1 The cellular network for your phone may not be in range Check the signal icon in your status bar to ensure you have strong connection If not try these troubleshooting steps 2 Re enter the password on the device to match the hotspot password set up on your phone Make sure that the encryption type and security settings match on the device and your phone 3 Disconnect and then reconnect 1 Turn off t...

Page 215: ...led and open Restart your computer Check your phone 1 Check if a software update is available for your phone 2 Hold down your phone s Power button for 5 7 seconds or up to 30 seconds Check your USB connection 1 Try a different USB cable Not all USB cables can transfer files 2 To test the USB port on your phone connect your phone to a different computer 3 To test the USB port on your computer conne...

Page 216: ...s after changing your password before resetting your device For security you can t use an account to set up a phone after reset if that password changed within 24 hours Account sync issues If your account is having problems syncing you may see a message or an icon In most cases these issues are temporary and your account will sync again after a few minutes If you keep having sync issues try the so...

Page 217: ...ample try checking your Gmail with your computer s browser If you can sign in the issue is with your phone You can move on to the next solution If you can t sign in your account may have an issue 4 Check if a software update is available for your phone Advanced troubleshooting After each troubleshooting step try manually syncing to test if sync works 1 Remove and re add your account 2 Clear cache ...

Page 218: ... the app If any permissions are turned off turn them on and try using the app again 3 Update the app 4 Force stop the app This completely shuts down the app including any background services that may be causing your issue 5 Clear the app s cache This frees up space by removing temporary files 6 Clear the app s data This erases all data saved in this app 7 Contact the app s developer 1 Open the Pla...

Page 219: ...you re having problems sending or receiving messages try the following 1 Check for updates to your messaging app 2 Check if a software update is available for your phone 3 Turn your phone off and then on again 4 If the problem persists follow the steps below for specific problems After each troubleshooting step check to see if your issue is fixed Red on text message If you see your text message wa...

Page 220: ... are turned off turn them on and try using the app again 2 Force stop the app This completely shuts down the app including any background services that may be causing your issue 3 Uninstall any recent app updates Touch hold then touch App info Uninstall updates 4 Clear the app s cache This frees up space by removing temporary files 5 Reset the phone Keyboard not working If your keyboard has proble...

Page 221: ... the images together isn t optimized for indoor up close shots Accidentally deleted photos You can try to recover recently deleted photos If recovered be sure to back up your photos to the cloud Can t delete photo If a photo or video you deleted comes back check if it s on your SD card To delete it use the Files app If you don t have this app download a file manager app and use it to delete the ph...

Page 222: ...ure the new card is certified A1 and has a fast write speed Error Camera busy This error can occur if you use the camera in one app and then switch to another app that requires permission to access the camera After each troubleshooting step check to see if the issue is fixed 1 Turn your phone off and then on again 2 Check which apps have permission to access the camera Settings Apps notifications ...

Page 223: ...ns see the software update website for your country Our support agents get their Android update information from here too If the website doesn t have a update release date for your phone then we don t know the release date yet We deliver Android updates from Google to you as soon as possible but with several phone models regions and distribution channels we may have hundreds of software versions t...

Page 224: ...Back up your data If your phone works and you can unlock it be sure to Copy your photos videos and music to a computer or to cloud storage Make sure that any changes you made to contacts or calendar are synced to an account 2 Make sure you have your security information The username for a Google account on your phone Settings Accounts The password for that Google account If you ve forgotten the pa...

Page 225: ...button until you see Recovery mode 5 Press the Power button to restart in Recovery mode 6 If you see an Android robot with a red exclamation mark press and hold the Power button then press and release the Volume Up button to display the menu options 7 Use the Volume buttons to scroll to Wipe data factory reset then press the Power button to select it 8 Use Volume buttons to scroll to Yes then pres...

Page 226: ...t a time and use the phone for a while If the phone has no issues install the next app and retest Get more help Issue Where to get help Billing or cellular network issues Contact your carrier Learn to use an app Open the app and touch or Help Phone issue Visit mobilesupport lenovo com for solutions user forums live contact options Fix a problem Maintenance procedures 217 ...

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