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Motorola moto e6 play, User Manual

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Problems making/receiving calls

After each troubleshooting step, check to see if your issue is fixed.

 icon is missing

If 

 disappeared from your home screen, you just need to 

add a shortcut

 for the Phone app.

SIM card not recognized

If you see 

 or 

 in the 

status bar

 or a message that the SIM is not recognized:

1.

Turn your phone off and then on again.

Press and hold the Power button, then touch 

Power off

. Then turn it on to establish a new connection with the 

network.

3.

Turn off your phone, then 

remove

 and reinsert the SIM.

4.

Contact your carrier to make sure your account is set up properly.

5.

Ask your carrier to replace the SIM card.

6.

Perform an external phone 

reset

.

No signal

1.

If you usually have a signal 

 but the 

status bar

 shows 

 in your current location, move to another area 

where you can receive a signal, like outdoors. If you’re uncertain whether your carrier provides service in that 
location, check the coverage map on your carrier’s website.

2.

If 

airplane mode

 is on, turn it off.

3.

Turn your phone off and then on again.

4.

Check for 

app updates

.

5.

Check if a 

software update

 is available for your phone.

6.

Check that the 

Preferred network type

 is set to 

Global

. (

Settings

 > 

Network & internet

 > 

Mobile network

 > 

Advanced

 > 

Preferred network type

.) If you’re experiencing service issues when it is set on 

Global

, try a 

different setting.

7.

Remove

 your SIM card and reinsert.

8.

Use 

safe mode

 to see if apps you installed are causing the issue and uninstall as needed.

9.

Reset

 the phone.

Have signal, but can’t make calls

1.

Turn your phone off and then on again.

Press and hold the Power button, then touch 

Power off

. Then turn it on to establish a new connection with the 

network.

2.

Clear the 

cache

 for the Phone app.

3.

Use 

safe mode

 to see if apps you installed are causing the issue and uninstall as needed.

Fix a problem : Call and SIM issues

168

Summary of Contents for moto e6 play

Page 1: ...User Guide ...

Page 2: ...eatures services and applications are network dependent and may not be available in all areas additional terms conditions and or charges may apply Contact your service provider for details All features functionality and other product specifications as well as the information contained in this help content are based upon the latest available information and believed to be accurate at the time of re...

Page 3: ...id 16 If this is your first smartphone 16 If you had an iPhone 17 About your Google account 18 Status bar icons 19 Phone terms you should know 23 Get around 25 Learn gestures 25 Use quick settings 26 Wake or put screen to sleep 28 Adjust volume 28 Frequently used tools 30 Turn flashlight on and off 30 Use voice commands 30 Get turn by turn directions 31 Use Time and Weather widget 32 Manage time s...

Page 4: ...4 View notifications 55 Manage your apps 57 Install or update apps 57 Manage or delete apps 59 Protect against harmful apps 61 Pin your screen 61 Search and web browser 63 Search the web 63 Search your phone 64 Browse websites 65 Text messaging 67 About text and multimedia messages 67 Read send manage text messages 67 Add attachments 69 Save attachments from text message 70 Turn group messaging on...

Page 5: ...call 85 Make video calls 86 Make conference calls 86 Block calls and SMS 87 Turn on call waiting 88 View and delete call history 89 Contacts 91 Add contacts 91 Edit or delete contacts 92 Star your favorite contacts 93 Sort contacts 93 Share contacts 94 Voicemail 95 Use voicemail 95 Send all calls from contact to voicemail 96 Photos and videos 97 Take photos 97 Take screenshots 98 Record videos 99 ...

Page 6: ...c to cloud 121 Upload photos and videos 122 Scan documents and make copies 122 Network and internet 124 Connect with Wi Fi 124 Use Airplane mode 125 Control data usage 125 Share your internet connection 126 Connect to VPNs 128 Connected devices 130 Connect with Bluetooth 130 Connect with Wi Fi Direct 131 Cast screen or media to TV 132 Transfer files between phone and computer USB 133 Print from yo...

Page 7: ...rprint security 150 Use location services 152 Lock SIM card 153 Accounts 154 Add or remove accounts 154 Sync accounts and apps 155 Manage information in your Google account 156 System 157 Set up emergency information 157 Record your IMEI number 157 Find legal and product information 157 Customize the keyboard 158 Use multiple languages 159 Users and guests 160 Share your phone 160 Add modify remov...

Page 8: ... Wi Fi problems 175 Can t transfer files or connect to computer 176 Account and sign in issues 177 Forgot unlock code 177 Can t sign in to Google 177 Account sync issues 177 App issues 179 App or widget problems 179 Messaging problems 180 Camera problems 181 Maintenance procedures 184 Update Android software 184 Reset Wi Fi cellular data and Bluetooth 184 Reset phone 185 Get more help 186 Moto E6 ...

Page 9: ...Hardware diagram 1 Tray for SIM and SD card 2 Headset jack 3 Proximity and ambient light sensors 4 Earpiece speaker 5 Front camera 6 Volume up down button 7 Power button Set up phone 1 ...

Page 10: ... on how you ll format the card If the card is for portable storage different devices can use card a Class 2 4 or 6 card is sufficient If the card is for internal storage used by phone only use a high speed card such as UHS 1 type for best performance Don t use Class 2 4 or 6 cards which are much slower than your phone s internal storage Learn more about storage formats Replace SIM or SD card 1 If ...

Page 11: ...nsert the tool into the hole in the tray and gently push to pop it out 3 Insert or remove the cards as needed To use an SD card To use one SIM card To use two SIM cards dual SIM models only Set up phone 3 ...

Page 12: ...e calls and text messages Only the owner of the phone not additional users or guests can access dual SIM settings Set up SIMs You can specify which SIM to use for mobile data calls and text messages 1 Go to Settings Network internet SIM cards 2 Select options Touch Cellular data and select a SIM Touch Calls and either assign a SIM or touch Ask every time Touch SMS messages and select a SIM You can...

Page 13: ...t a customized information feed and take full advantage of the Calendar Gmail and other apps included with your account To add a Google account 1 Go to Settings 2 Touch Accounts Add account 3 Touch Google and follow the onscreen instructions to add an existing account or to create a new one 4 Once the account is added Calendar Contacts and other account features and apps are updated with informati...

Page 14: ...s 1 Go to Settings Accounts 2 Touch the account name 3 Touch REMOVE ACCOUNT Tip If you have trouble removing a corporate account go to Settings Security location Advanced Device admin apps and turn off the app for the account then try to remove it again Set up voicemail Set voicemail password Contact your carrier for help setting or recovering your password PIN for voicemail Set mailbox greeting Y...

Page 15: ...der an address that s not Gmail 1 Open the Gmail app 2 Follow the onscreen instructions to enter your email address password and account options If you have problems setting up the account read Google s help for Gmail Set up corporate email If you use Microsoft Office Outlook on your work computer your phone can synchronize emails calendar events and contacts with the Microsoft Exchange server Bef...

Page 16: ... s time for fun Set the wallpaper Assign ringtones or photos to friends you call Find some games Play some music To protect your phone be sure to Set up a screen lock Set up fingerprint security to unlock your screen safely and quickly with a touch In case you ever lose your phone set up Find My Device and record your IMEI number You ll probably also want to Set up your Bluetooth and Wi Fi connect...

Page 17: ...by triple tapping it or by touching by the navigation buttons To enable these gestures and add the icon 1 Go to Settings Accessibility Magnification 2 Adjust settings as needed To use gestures to zoom in and out touch Magnify with triple tap and turn it on To add touch Magnify with button and turn it on Then use these gestures To zoom in out touch or triple tap the screen then touch the area of th...

Page 18: ...alkBack to read screens Hear descriptions of everything you touch Enable TalkBack 1 Go to Settings Accessibility 2 Touch TalkBack and turn Use service on 3 Touch Settings and set the options you want When TalkBack is on Touch an item Your phone speaks the name Start typing Your phone speaks each number or letter Drag status bar down Your phone speaks all of the notifications Open a message file or...

Page 19: ...ptioning Use hearing aids To improve compatibility with hearing aids and reduce sound feedback 1 Touch 2 Touch Settings Accessibility 3 Turn Hearing aids on During a call hold the phone to your ear then rotate or move it to get the best position for speaking and listening Set up TTY device Not all carriers support this feature For text based communication you can use text messaging and email If yo...

Page 20: ...ur phone An external keyboard Standard USB or Bluetooth keyboards can work as switch devices by assigning one or more keys to actions Connect the external device to your phone using the manufacturer s instructions Learn more about connecting with Bluetooth Set up Switch Access 1 Go to Settings Accessibility 2 Touch Switch Access 3 Turn Use service on 4 Follow onscreen instructions to select Number...

Page 21: ...ls 2 Choose an option from the menu Use Volume to control accessibility feature You can use the Volume buttons to turn an accessibility feature of your choice TalkBack Switch Access on or off To enable the shortcut 1 Go to Settings Accessibility 2 Touch Volume key shortcut 3 Turn Use service on 4 To change the accessibility feature associated with the shortcut touch Shortcut service 5 To use the V...

Page 22: ...k access to information or frequent tasks 3 Shortcut You can add shortcuts to open apps or web pages you use frequently 5 Favorites tray Provides one touch access to your most used apps from any home screen page You can customize which apps appear here To open the list of all your apps swipe up from the bottom of the home screen 6 Navigation takes you back one screen returns you to the home screen...

Page 23: ... Display you ll see those notifications before you get to your lock screen From the lock screen you can View and respond to notifications Double touch one to open it Open your quick settings Swipe down from top of screen Start a voice search Swipe right Open the camera Swipe left Go into Lockdown Temporarily turn off notifications and fingerprint unlocking You can customize your lock screen to Con...

Page 24: ...useful apps but you can really unlock its power by installing apps that suit your lifestyle Go to Play Store to explore free and paid apps that help you be more productive organized informed in touch and entertained Protect your phone You carry your phone around with you and accidents happen phones get lost sometimes So set up some security and prevent heartache if you and your phone become separa...

Page 25: ...he camera right from your lock screen Just twist your phone twice Or swipe left You can automatically back up your photos and videos with your Google account or with other photo sharing apps available from Play Store Store your stuff You have several storage options Store apps and content on your phone For more storage space use an SD card for photos videos and music You can open stored items in a...

Page 26: ...r new phone you can swipe them left or right to dismiss them Quick access to settings On your old iPhone to adjust settings you opened a Settings app You can still do that But now you ve also got quick settings Swipe down from the top of the screen for easy access to toggles for airplane mode Wi Fi and other frequently used settings In the cloud Your Google account is your key to cloud storage wit...

Page 27: ... t sign in to Google account If you re having problems signing in to your account read Google s support information Status bar icons About status icons The status bar at the top of the home screen contains icons that help you monitor your phone On the left icons tell you about apps such as new messages or downloads If you don t know what one of these icons means swipe the status bar down for detai...

Page 28: ...X 2G 3G H H 4G Available speeds depend on your carrier and your location Poor connection to cellular mobile network Connected to different cellular mobile network roaming Data Saver is on preventing apps from using background data Wi Fi network within range Connected to Wi Fi network Poor connection to Wi Fi network No SIM card Location services are in use Airplane mode on CONNECTIVITY Learn the b...

Page 29: ...tethering enabled NFC enabled Only some versions of this phone sold in certain countries support this feature SYNC AND UPDATES App updates are available for download from Play Store App successfully installed from Play Store Email and calendar sync in progress Upload complete Download complete Google backup in progress Google backup complete SOUND Learn the basics New to Android 21 ...

Page 30: ...is on BATTERY Battery fully charged Battery charging Battery low Phone is in Battery Saver mode ALARM AND CALENDAR Alarm set Upcoming calendar event EMAIL AND MESSAGING New Gmail message New text message New voicemail Learn the basics New to Android 22 ...

Page 31: ...and the network towers You also send data and access the Internet on this network Carriers use different technologies to handle these radio transmissions GSM CDMA Edge 3G 4G LTE HSPA iDEN data Information sent or received from your phone other than calls and text messages You may use data when you access the internet check your email play games use apps and more Background tasks such as syncing or...

Page 32: ... the status bar to alert you of events such as new messages sync The process of sharing the same information across multiple devices and websites Contacts calendars and email are often synced through cloud services so you can enter information on one device and access it through another Visual Voice Mail An app that lets you see a list of your voice mail messages and manage them without having to ...

Page 33: ...r across the screen without pausing when you first touch so you don t drag instead Result Switch between home screens or between tabs in an app Or move quickly through a list Try it Open the Phone app and swipe left right to switch between tabs Pinch out to zoom Put two fingers on the screen and then drag them apart Result Zoom in to see larger version of photos and maps Or open expandable notific...

Page 34: ... your first few quick settings swipe down once from the top of your screen To see all quick settings swipe down again Adjust quick settings Do one of the following Touch an icon to toggle the setting on or off Touch hold an icon to adjust related settings Icon Setting Wi Fi Bluetooth Do Not Disturb Flashlight Auto rotate Learn the basics Get around 26 ...

Page 35: ...the full list of all settings do one of the following Open quick settings and touch Or open the Settings app Tip You can search the Settings app to find what you need quickly Just touch at the top of the app and type your search term Customize quick settings You can rearrange quick settings putting your most used at the top You can also add or remove them 1 Open quick settings 2 Touch 3 Drag to ad...

Page 36: ... phone quiet when you don t want interruptions like at night use Do Not Disturb settings Adjust volume Use Volume buttons In call audio When you re on a call the Volume buttons control the volume of the other person Media When you re not on a call the Volume buttons control media volume during playback or before you listen Phone ringtone notification sounds and alarms To adjust these volumes press...

Page 37: ...it silences the phone instead of vibrating 1 Go to Settings System Gestures 2 Touch Prevent ringing Press Power Volume Up together Mute Tip Use Do Not Disturb to silence all calls messages events and reminders Turn it on from quick settings or schedule it to turn on automatically during certain times or during calendar events Learn the basics Get around 29 ...

Page 38: ...t alarm for 7 AM tomorrow Tip To see a list of commands say Help 3 Some commands cause your phone to speak a response to you To stop the phone from speaking touch Unlock screen automatically You can set your phone to automatically unlock and perform all voice commands when The phone recognizes your voice speaking OK Google The phone is paired with a trusted device like a Bluetooth headset You re i...

Page 39: ...your home screen and you ll have directions to any destination you choose 2 When you re ready to roll just touch the widget and your phone will talk you through the directions Tip Combine your Directions widgets into a folder on your home screen Get directions to home or work Get directions from anywhere to your home or work addresses with one touch by setting up a task shortcut for the Maps app 1...

Page 40: ...elete an alarm touch next to it then touch 3 To control general alarm settings like alarm volume and snooze duration touch Settings When an alarm is set shows in the status bar Manage cities for weather forecasts The Time and Weather widget displays current temperature for your location or for a city you specify To display the temperature for your current location 1 Do one of the following Touch A...

Page 41: ...ent on your phone Understand your habits 1 Go to Settings Digital Wellbeing parental controls 2 Review the chart to see Time you spent using phone today Which apps you ve had on screen and for how long How often you unlocked the phone today How many notifications you ve gotten 3 For more information touch a label on the chart For example to see your screen time for the week touch today s usage tim...

Page 42: ...ce your phone turn on Do Not Disturb Filter out blue light for a warmer tone turn on Night Light schedule Use parental controls You can use Google s Dashboard and parental controls to Control your child s access to devices and apps Control location settings and view the location of your child s supervised device Set daily usage limits monitor app usage and remotely lock supervised devices Set filt...

Page 43: ...quickly so you see Touch it once more to turn ALL CAPS off To change capitalization of a word you ve already typed Select the word and touch to capitalize the first letter Select the word and touch twice to make it ALL CAPS Use glide typing You have two options for entering text type one letter at a time multi touch typing or slide your finger through all the letters in a word using one continuous...

Page 44: ...t misspelled words and words not in your dictionary are underlined 2 Touch an underlined word If the word is spelled correctly touch it in the suggestion bar If the word is misspelled select the correct word in the suggestion bar or type the correction Type in multiple languages If you have added multiple languages as a system language in your phone settings keyboards and text suggestion are avail...

Page 45: ...for clipboard manager in Play Store to select and download an app Use voice typing Enable keyboard mic for dictation If you don t see on your keyboard 1 Go to Settings System Languages input 2 Touch Virtual keyboard Gboard 3 Touch Voice typing and turn Use voice typing on Dictate text 1 Touch a text field to show the onscreen keyboard 2 Touch on the onscreen keyboard 3 Speak what you want to type ...

Page 46: ...System Languages input 2 Touch Advanced Autofill service 3 Select Google then touch 4 Touch CONTINUE 5 Touch categories to review and edit personal information addresses credit cards and passwords Learn the basics Work with text 38 ...

Page 47: ...can customize these app shortcuts To change the app shortcuts 1 Touch hold one of the app shortcuts then drag it up and drop it on Remove 2 Swipe up from the bottom of the home screen to open your app list 3 Touch hold the app you want When the new shortcut appears drag it to the empty spot in your tray Tip You can also use folders in your Favorites tray Add widgets shortcuts or folders Add widget...

Page 48: ...pps icons include shortcuts to common tasks so you don t have to open and navigate the app 1 Touch hold an app icon to see available task shortcuts 2 Do one of the following To perform the task touch it To create a shortcut for that task drag to an empty space on your homescreen Here are examples of task shortcuts for various apps Not all apps include task shortcuts App Task shortcuts Gmail Compos...

Page 49: ... to the web page 3 Touch Add to Home screen 4 Edit the name if desired 5 Touch ADD 6 Do one of the following Touch hold the icon to drag it where you want on the home screen Touch Add automatically Add folders Folders organize your shortcuts 1 Touch hold an app shortcut on your home screen 2 Drag it onto another to group them together then release when a circle forms around them Then you can Perso...

Page 50: ...rs Get different launcher Totally changing the look and feel of your home screen is easy to do Just select and download a new launcher app Switch back to the standard look and feel at any time Launchers frequently include new sets of wallpapers new gestures for interacting with your phone and customizable elements for your home screen 1 Search for launcher in Play Store 2 Read through the choices ...

Page 51: ...uch When to start Start screen saver The screen saver automatically starts when you connect your phone to a dock or charger and the screen goes to sleep To exit the screen saver and return to your home or lock screen Press the Power button Or touch or To manually start your screen saver any time go to Settings Display Advanced Screen saver and touch Start now Turn off screen saver To prevent the s...

Page 52: ...ge screen lock 1 Go to Settings Security location 2 Touch Screen lock and select the type of lock you want Some lock options aren t available if you added a VPN or a work corporate email account to your phone Hide your password or pattern You can hide your password or pattern to prevent others from viewing it when you unlock your screen For passwords 1 Go to Settings Security location Advanced 2 T...

Page 53: ...a specific location Stay unlocked when holding or carrying your phone Unlock with your face Unlock with your voice Tips You can swipe up from anywhere on the screen when unlocking You don t need to touch the icon Some of these options aren t available if you added a VPN or a work corporate email account to your phone Add message to lock screen To add your name or a short message to your lock scree...

Page 54: ...or a contact You can choose a unique ringtone for calls from specific people so you ll know instantly who s calling 1 Open the Contacts app 2 Touch the contact s name 3 Touch Set ringtone 4 Do one of the following Select a ringtone from the list To use a song as the ringtone touch Add ringtone at the bottom of the list Then touch Audio and select the song stored on your phone For silence touch Non...

Page 55: ...te sounds stop vibration and block notifications Turn it on 1 Open quick settings and touch You ll see in the status bar when Do Not Disturb is on 2 To change how long it stays on in quick settings touch hold touch Duration and then choose one To keep it on indefinitely touch Until you turn off To select a duration touch For 1 hour then touch or to adjust the time To choose each time you turn Do N...

Page 56: ...ct No sound To block all visual notifications select No visuals or sound from notifications To block or allow selected visual notifications select Custom and turn features on or off If Do Not Disturb is off and you expect but aren t getting notifications from an app check your settings for the app s notifications Allow exceptions When Do Not Disturb is on incoming calls messages and calendar event...

Page 57: ... and end times and level of silence To stop your phone from automatically silencing 1 Go to Settings Sound 2 Touch Do Not Disturb Turn on automatically 3 Select the rule and turn it off or touch to delete it Silence during calendar events Your phone can automatically switch into and out of Do Not Disturb mode for all scheduled events in calendars that you specify 1 Open quick settings then touch h...

Page 58: ...aking temporarily touch To prevent your phone from speaking 1 Open the Google app 2 Touch More Settings 3 Touch Voice 4 Select an option for Spoken results Turn off charging sounds If you don t want your phone to make a sound when it comes in contact with a charger 1 Go to Settings Sound Advanced 2 Turn off Charging sounds Personalize your phone Sounds 50 ...

Page 59: ...alendars Camera Capture photos or videos Scan QR codes and barcodes Chrome Browse the web Access your browser bookmarks from any device and sync tabs with your computer or Android devices Clock Set alarms Use a timer or stopwatch Contacts Organize and connect with your contacts Assign ringtones to people Drive Store and synchronize your files on Google s cloud then access them anywhere you have an...

Page 60: ...y News See headlines weather and information on your favorite topics and locations Maps Find your destination explore locations Messages Send and receive text messages Photos Manage photos and upload them automatically to your private album Phone Make calls Play Movies TV Get movies and TV shows for instant viewing from Play Store Play Music Listen to your music collection stored on your phone or ...

Page 61: ... the web Get more apps Don t see what you need Download more apps Tip Swipe up and touch Search apps Type the missing app s name to go to Play Store where you can install with one touch Get help for an app 1 Open the app 2 Touch or 3 Look for Help or Settings Help Switch between recent apps 1 Touch to see your recently used apps 2 Do any of the following Touch any app screen to return to it Swipe ...

Page 62: ... See how long you use each app and set app timers to improve your digital wellbeing You can print from many apps Copy and paste text between apps with the clipboard To organize apps into groups on your home screen use folders Touch hold an app s icon to see task shortcuts if any Touch a task to perform it Or drag to your home screen to create a shortcut for that task Want to turn the flashlight on...

Page 63: ...ze touch it twice To close it drag it to the bottom of the screen Or touch it then touch To turn off Picture in picture for the app in use touch it then touch and turn Allow picture in picture off To see all apps that support Picture in picture 1 Go to Settings Apps notifications 2 Touch Advanced Special app access Picture in picture 3 To turn off Picture in picture for an app touch it and turn Al...

Page 64: ...s are hidden When you see touch it to reveal actions Open the app that sent the notification Swipe down from the top of the screen and touch the notification to open the app From your lock screen touch the notification twice and enter your PIN pattern or password to unlock your screen and open the app Snooze a notification Swipe left or right slowly Then touch and select a duration to snooze notif...

Page 65: ...p and go to the appropriate site to download the app If you see a warning touch OK to continue You ll see in the status bar when the download completes 2 Touch the download notification to install the app Or open the Files app to install it later 3 When installing the app be sure to review what information the app will access If you don t want the app to access this information cancel the installa...

Page 66: ...ore app 2 Touch My apps games 3 Touch the INSTALLED tab then touch the app s name 4 Touch and turn off Enable auto update To stop all apps from updating automatically 1 Open the Play Store app 2 Touch Settings 3 Touch Auto update apps Don t auto update apps Restore Play Store apps If you uninstall an app you got from Play Store you can reinstall it anytime Have apps you use infrequently such as a ...

Page 67: ... away in safe mode the problem is probably from a third party app you downloaded To reboot in safe mode 1 Press hold the Power button 2 Touch hold Power off Then touch OK to restart in safe mode When it restarts you ll see Safe mode across the bottom of the home screen and widgets will be disabled 3 Use your phone and see if the problem has gone away Remember you won t be able to use any downloade...

Page 68: ...con 2 Do one of the following Drag the icon up and drop it on This removes the app and frees storage space If you don t see a delete option touch hold the app icon then touch Disable Delete apps installed by others If you are the owner of the phone and share it with users or guests you can uninstall apps they installed Although their apps don t appear in your app tray or on your home screen they d...

Page 69: ...d your phone to confirm there aren t any potentially harmful apps but your phone seems slow try these troubleshooting steps Pin your screen Turn on screen pinning Use screen pinning to keep the current screen or app in view until you unpin it For example you can pin a game and your child cannot navigate anywhere else on your phone You can set up a pattern PIN or password required to unpin the scre...

Page 70: ...5 Touch Unpin a screen 1 Touch hold and at the same time 2 If you required a pattern PIN or password when you turned on pinning enter it to unlock the phone Apps Manage your apps 62 ...

Page 71: ...for a local restaurant by saying Find restaurant name 3 Below the search result touch options for related actions make a call get directions read reviews and more For more help with Google Assistant read Google s support information Search from Gboard When you re typing with the onscreen keyboard 1 Touch above the keys 2 Start typing a term in the search bar 3 Touch a result to share its link or t...

Page 72: ...pen that app to search 3 Optionally Delete the Google search widget from your home screen If you can t delete it use a different launcher for your home screen that doesn t include the widget Install a browser to replace Chrome and make it your default browser Turn off Google s collection of your information Search your phone Search contents of your phone 1 Touch the Search widget 2 Enter a search ...

Page 73: ...nects to your carrier s cellular network or to a Wi Fi network to access the internet To save data charges on your cellular plan use a Wi Fi connection 1 Open the Chrome app 2 Go to a site by touching the bar at the top and typing the address 3 On a web page To bookmark it touch Or touch Add to Home screen to put a shortcut on your home screen To search for text on that page touch Find in page To ...

Page 74: ...d 2 Drag to a blank space on your home screen To close all incognito tabs 1 Swipe the status bar down 2 Touch Clear browsing history 1 Open the Chrome app 2 Touch History 3 Touch CLEAR BROWSING DATA You can also review and delete your search history Change default browser You can download other browsers from Play Store After you ve installed one you can make it your default browser 1 Go to Setting...

Page 75: ...o each person in the group MMS messages use cellular data and require a cellular data plan or pay per use payment Group messaging Group messaging lets multiple people carry on a group conversation All replies from recipients are delivered to all recipients in a group conversation thread Though you send one message to multiple recipients you are charged for each message received Group messaging Con...

Page 76: ...ions Send text message 1 Open the Messages app 2 Touch 3 Enter recipients then type the message 4 Optionally To add an attachment touch or To add a smiley or other icons touch on the onscreen keyboard 5 Touch Tips for sending messages To text your best friend with one touch from your home screen add a task shortcut Touch hold and drag to your home screen To change the text message reply to incomin...

Page 77: ...e you also delete any attached photos or videos If you want the attachments be sure to save them before deleting the message To delete a single message open the conversation thread and touch hold the message then touch To delete or archive all messages in a conversation touch hold the conversation then touch to delete or to archive To delete or archive multiple conversations touch hold each conver...

Page 78: ...ultimedia messages Save attachments from text message If you received an attachment to a text message you can save it on your phone In the message just touch hold the attachment then touch to save it To view the saved attachment For photos or videos open the Photos app and touch Device folders Messages For other attachments open the Files app If you do not save a photo or video from a message it i...

Page 79: ... text messages If you use the Messages app 1 Open the Messages app 2 Touch Settings 3 Touch Notifications and turn notifications on or off change the sound and add or remove vibration If you use a different messaging app 1 Touch hold the app s icon 2 Touch App info Notifications 3 Make changes Tip In your phone settings you can prevent interruptions by restricting text message notifications during...

Page 80: ...e with your phone Once paired you ll see your latest conversations in your computer s browser See and send messages When you have unread messages you ll see a red notification and number of unread messages in the browser tab on your computer To send messages from your computer your phone must be on and connected to the internet Usual carrier fees for sending text messages from your phone also appl...

Page 81: ... touch from your email list Attachments appear at the end of the email You can view or save them You can print emails from your phone Reply to or forward an email 1 Swipe to the end of the email to see all options To reply to the sender only touch To reply to the sender and all recipients touch To forward an email touch 2 Enter your message 3 To copy someone on the email in the To field touch 4 To...

Page 82: ...aved from emails use the Files app You can also remove email accounts from your phone Learn more For more help with Gmail read Google s support information For help managing email from other providers sign into your email account on your computer and look for the provider s instructions View email attachments View attachments Attachments appear at the end of an email To view or play the attachment...

Page 83: ...rom home screen To preview your inboxes open emails or quickly start a new email add the Gmail widget to your home screen With the widget you can Open a message Touch the message Compose a message Touch View more messages Scroll down the list Open the app Touch the folder name at the top of the widget Add email signature To add a signature automatically to the end of emails you send 1 Open the Gma...

Page 84: ...3 Adjust notification settings Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Email 76 ...

Page 85: ... multiple Google accounts on your phone you can control which events are synced with your phone Find calendar events Open calendar events You ll see in the status bar to alert you of upcoming events Just swipe the status bar down and touch the notification to see the event details in your calendar To see your list of upcoming events open the Calendar app Tip For an overview of your upcoming events...

Page 86: ...uch Save Edit or delete calendar events 1 Touch an event to open it 2 Do any of the following To edit it touch To delete it touch Delete Control which events are shown To temporarily hide calendar events for a Google account you don t need to see all the time 1 Open the Calendar app and touch 2 Beneath the account name touch Events If you have multiple calendars for that account touch the name of ...

Page 87: ...ouch Notifications 3 Adjust notification settings If you have assigned a ringtone for the notification but you silence your phone your phone won t play the ringtone Tip To automatically silence notifications during hours you specify use Do Not Disturb Apps Calendar app 79 ...

Page 88: ...ch on the Google Search widget 2 When prompted to speak say your command For example Set alarm for 7 45 p m label switch the laundry or Wake me up at 7 a m tomorrow Your phone sets the alarm and provides a confirmation When an alarm is set You ll see in the status bar and on your lock screen To adjust it open quick settings and touch the alarm time Delete an alarm 1 Open the Clock app 2 Touch 3 To...

Page 89: ...n Tip If you use timers frequently create a task shortcut Touch hold then drag Create new timer to your home screen Use a stopwatch Record your time and share your results 1 In the Clock app touch for the Stopwatch tab 2 Touch 3 Do any of the following To pause the stopwatch touch To record laps or multiple durations while the stopwatch is running touch Lap To reset the counter to zero touch Reset...

Page 90: ...omatic date time 3 To make corrections touch Set date and Set time Switch time zones 1 Go to Settings Date time 2 Turn off Automatic time zone 3 Touch Select time zone Then choose a regional time zone which is applied to the current time Show multiple time zones You can view multiple time zones in the Clock app so you can coordinate plans with friends and co workers in other cities or stay in touc...

Page 91: ...ll calls from a specified number to voicemail Respond with a text message On the lock screen swipe up You can customize these default messages Block all calls from that number Control ringtones and notifications You can Quickly silence the ringer Press Volume Down on the side of the phone Silence ringtones during hours you specify Use Do Not Disturb Choose a unique ringtone for specific people You...

Page 92: ...h enter a number and touch If you enter a wrong number touch Dial by voice Touch and say a name or number If you don t see swipe down to close the dialer Or skip the Phone app entirely and say a voice command Call by name Start typing the name in the search box You ll see a list of matches Just touch one to call If you don t see swipe down to close the dialer Or to see your contact list touch Swip...

Page 93: ...re having other problems try these troubleshooting steps During a call Adjust sound during call While listening you can Adjust the volume Use the Volume button on the side of the phone Use speaker Touch Use a paired Bluetooth device Touch to use or stop using the device Mute your microphone Touch You can hear the caller but they can t hear you Enter a number Touch on the call screen to use the num...

Page 94: ...re and iPhone users can download it from the iTunes App Store The video calls are secure and can t be seen by others To get started open the Duo app and follow the onscreen instructions to set it up For more information touch Help Feedback Download video calling app There are many video calling apps to choose from on Play Store like WhatsApp Skype and more Search for video calls in Play Store and ...

Page 95: ... Touch 2 Touch a call from the number to block 3 Touch Block number 4 If you don t want to report the call as spam to Google remove the checkmark From the Messages app 1 Touch hold the conversation thread from the number to block 2 Touch 3 If you don t want to report the call as spam to Google remove the checkmark 4 Touch OK Block all numbers for a contact 1 Open the Contacts app 2 Touch the perso...

Page 96: ...d to send information about your calls to Google It doesn t control whether your number shows when you make calls If you don t want Google to identify spam callers touch Settings Caller ID spam and turn it off Turn on call waiting When you re on a call and a new call comes in the new call is sent to voicemail If you want to be notified of new calls instead turn on call waiting Note Some carriers a...

Page 97: ...ll touch it then touch Call details To see only your missed calls 1 Touch 2 Touch Call history 3 Touch Missed Save recent call as contact You can save a number to make it easy to find and call back later To save a number 1 Touch 2 Touch 3 Touch the number 4 Do one of the following To add to an existing contact touch Add to a contact To set up a new contact touch Create a new contact Add contact de...

Page 98: ... way to restore the history after you delete it To delete one call 1 Touch 2 Touch 3 Touch the number 4 Touch Call details 5 Touch To delete all calls 1 Touch 2 Touch Call history 3 Touch Clear call history Calls contacts voicemail Phone calls 90 ...

Page 99: ...ontact If you have multiple accounts on your phone and want to change the default account for new contacts go to Contacts Settings Default account for new contacts 5 Touch Save Add contact from text message You can easily create a new contact or add a new number for an existing contact when you receive a text message from an unassigned number 1 Open the Messages app 2 In the message list touch hol...

Page 100: ...the primary contact to merge By default this contact s name is used for the new listing 3 Touch Link 4 Touch the name of the contact to add Tip You can edit the primary contact name for the merged listing or delete or change other contact information as needed Delete contacts You can delete contacts created and stored on your phone If the contact is synced from a social network account you need to...

Page 101: ... first name first or last name first touch Name format Sort contacts in Phone app 1 Open the Phone app 2 Touch Settings Display options 3 Set options To sort by first or last name touch Sort by To list names with first name first or last name first touch Name format Narrow which contacts are shown In the Contacts app you can narrow which contacts are shown These changes don t affect which contacts...

Page 102: ...it then touch others to select more 3 Touch 4 Select the way to share Export all contacts 1 Open the Contacts app 2 Touch Settings Export 3 If you use more than one account select the account 4 Touch Export to vcf file 5 Touch SAVE to save it in your Downloads folder 6 Open the Files app 7 Go to Downloads 8 Touch hold the file 9 Touch 10 Select the way to share Receive a name card file 1 When some...

Page 103: ...of the following Swipe the status bar down and touch Or touch then touch hold 2 When connected follow the prompts to manage your messages and mailbox Contact your carrier for help with Recovering or resetting your password PIN for voicemail Replaying messages Saving forwarding or deleting messages Replying with or sending voice messages Changing number of rings before connecting call to voicemail ...

Page 104: ...l and delete this message but wait to hang up until the notification icon has disappeared from your status bar Send all calls from contact to voicemail To send all calls from a certain person to voicemail 1 Open the Contacts app 2 Touch the contact s icon 3 Touch Route to voicemail Tip You can also block all calls and text messages from a number Calls contacts voicemail Voicemail 96 ...

Page 105: ...the following Touch Touch hold to take a rapid series of photos Touch Timer for a timer Tip To touch anywhere on the screen instead of using touch Settings and turn on Touch Capture 4 To review your photos and videos touch thumbnail at bottom left Then To view all thumbnails touch the screen then touch to open the Photos app To view photos later open the Photos app or other photo app you installed...

Page 106: ... on an HDTV Print photos from your phone Fix a problem If you re having problems try these troubleshooting steps Take screenshots Capture screen with phone keys 1 Press hold the Power button then touch Screenshot When the screenshot is captured you ll see in the status bar 2 Swipe the status bar down and on the screenshot notification To share the screenshot touch Share and select the way you want...

Page 107: ... resolution touch and touch Video size Lower resolution videos take up less space but have lower image quality 4 To start touch 5 While recording you can Take a photo during your video by touching Pause recording by touching 6 To stop touch Share a video you ve just taken 1 Swipe the viewfinder screen to the left and touch the video to share 2 Touch 3 Select the way you want to share You can also ...

Page 108: ...lways on or auto mode touch on the viewfinder HDR is best for Landscapes with bright sky and shaded hills or foliage Outdoor portraits with lots of contrast Backlit scenes with dark shadows and streams of sunlight When both the camera and subject are stationary Do not use HDR for Action shots Low light indoor photos When you want to use the flash or the front camera When the camera detects a high ...

Page 109: ... modes include a slider to increase or decrease the applied effects Move the slider if needed Adjust ISO To refine settings before taking a photo 1 On the viewfinder touch ISO 2 Select an ISO number For capturing motion use a higher ISO to stop motion and reduce motion blur To control for lighting use a higher ISO for a brighter photo with more noise Or use a lower ISO for a photo with finer grain...

Page 110: ...SD card You can also move existing photos and videos from internal storage to the SD card Use location tags When you take photos or videos you can embed data about the location where you took them On the viewfinder touch Settings and turn GPS location info on You need to turn on location based services to use this feature Turn shutter sound on off On the viewfinder touch Settings and turn Camera S...

Page 111: ...elete it only from your phone s storage touch Delete from device From the Photos app 1 From the list of thumbnail photos To select one item touch hold it To select multiple items touch hold the first one then touch the others 2 Do one of the following To delete it from your phone s storage and your Google account backup touch To delete it only from your phone s storage touch Delete from device Rec...

Page 112: ...ra or Photos apps 2 Touch the photo then touch 3 Touch a tab to access editing options Tab Editing options Add a filter Adjust light color sharpness and more Crop or rotate photo 4 While editing an image you can Undo your last change Touch Redo a change you reversed Touch 5 When finished touch SAVE Edit videos 1 Open the Photos app 2 Touch the thumbnail to open the video then touch 3 Do any of the...

Page 113: ...rn more touch Help Feedback in the Photos app Photos videos from text messages To find photos you ve saved from text messages 1 Open the Photos app 2 Touch Albums 3 Touch the name of your messaging app Swipe left if needed Photos videos from WhatsApp Instagram other apps 1 Open the Photos app 2 Touch Albums 3 Touch the name of the app Swipe left if needed Missing photos videos If you re having tro...

Page 114: ...ory to SD card To share wirelessly 1 Open the Photos app 2 Navigate to the thumbnail of the item you want to share 3 Select the item to share To select one item touch hold its thumbnail To select multiple items touch hold the first thumbnail then touch the others to select them Tip To clear all selections touch 4 Touch and select the way you want to share About wireless sharing What you can share ...

Page 115: ... quality videos are too large and cannot be shared in text messages Learn how Email Good for Sharing one or a few photos Sharing with a friend or group Things to consider Some email providers limit attachment sizes For large files upload the file to a cloud storage and email the link instead of the file Email attachments remain available for download until the recipient deletes the email Learn how...

Page 116: ...r only several seconds to be viewed but not saved while some posts remain available indefinitely Check the social network for specifics Things to consider Understand social network privacy and sharing policies before you post Review updates to social network privacy and sharing policies often Requires a Wi Fi or cellular data connection Bluetooth Good for Sharing from phone to phone or other conne...

Page 117: ...er your cellular network turn Photos and Videos on To allow syncing when your cellular service is roaming turn Roaming on Back up manually 1 Open the Photos app 2 Open the photo or video 3 On the photo or video touch View your backed up photos and videos From your phone open the Photos app From your computer sign in to photos google com More help To learn more read Google s help Photos and videos ...

Page 118: ...uch or To add a favorite station shortcut from the tuner or station list touch To remove one on the station shortcut touch Remove favorite To change between headphones speakers or Bluetooth touch or or If you re listening to the radio while using another app use the notification to see what s playing stop playback or go to the previous or next track Touch for options To turn the radio off touch Ti...

Page 119: ...h Music library To prevent streaming and listen only to music stored on your phone touch and turn Downloaded only on To change the storage location for downloaded files touch Settings Storage Location Then choose Internal for device storage or External for SD card storage To learn more about features or music pricing touch Help Feedback To open your music library with one touch from your home scre...

Page 120: ...le transfer following device s instructions 3 When you receive the Bluetooth notification on your phone swipe down and touch it then touch Accept During file transfer you ll see in the status bar To check the status open the notification The files are saved in Music Bluetooth where music apps will find them You re ready to listen Tip To see Bluetooth files you received go to Settings Connected dev...

Page 121: ...5 Change the USB connection type to allow MIDI connection a Swipe down from the top of your home screen and touch the Charging this device via USB notification b Touch MIDI Music 113 ...

Page 122: ...one while charging If you can t turn the phone on while it s charging wait until it receives enough voltage before turning it on When the battery gets low the phone sends a notification Use Battery Saver mode when the battery is low You can turn off charging sounds Extend battery life Choose settings that use less battery To get the most life from your battery Connections Turn off Bluetooth and GP...

Page 123: ...you use apps over time and adjust for best battery life 1 Go to Settings Battery Adaptive Battery 2 Turn Use Adaptive Battery on Check that battery optimization is on for each app If you turn off Battery optimization for an app that app can run when you re not using it even when Adaptive Battery is on This decreases battery life unnecessarily 1 Go to Settings Apps notifications Advanced Special ap...

Page 124: ...y Saver on at any time open quick settings and touch To turn Battery Saver on automatically when your battery s charge is below a specified level 1 Open quick settings then touch hold 2 Touch Battery Saver Turn on automatically 3 Move the slider to adjust the percentage when Battery Saver switches on Battery 116 ...

Page 125: ...cess your files from any device with an internet connection File synchronization no need to keep track of multiple versions in multiple storage locations Backups of photos and videos available if phone is lost or damaged Cloud storage providers typically offer free storage that can be expanded with a paid subscription once you reach the free storage limit Or you can manage your free storage by rem...

Page 126: ...l of photos and videos If you automatically back up your photos and videos you can automatically remove copies from your phone s internal storage after 30 60 or 90 days 1 Go to Settings Storage 2 If you installed an SD card touch Internal shared storage 3 Touch Storage manager and turn it on 4 Touch Remove photos videos and select a duration If you store photos or videos on your SD card this does ...

Page 127: ...e first move the apps from SD card storage to your phone s internal storage 1 Go to Settings Storage 2 Select your SD card 3 Touch Apps and select an app 4 Touch CHANGE Internal shared storage Move Eject SD card Internal storage 1 Move apps from the card back to phone internal storage before you eject the card If you remove the card without moving the apps You will lose access to the apps games on...

Page 128: ...Use as internal storage if you need more device storage to install large apps and games and plan to use the card only in your phone Portable storage Internal storage Store media photos videos music yes yes Store apps no yes Content encrypted no yes Read card in other devices yes no To format the inserted card 1 Go to Settings Storage 2 Touch the SD card s name 3 Touch Storage settings 4 Touch Form...

Page 129: ... do so as soon as possible The more you use the phone the more likely the file will be overwritten with new data 1 Search for file recovery in Play Store and install one of the apps 2 Use the app to scan your phone 3 If you can t recover recently deleted items try connecting your phone to your computer with a USB cable and using a desktop program for file recovery Tip Back up your photos to the cl...

Page 130: ...arty app folders touch Back up device folders To back up items over your cellular network turn Photos and Videos on To allow syncing when your cellular service is roaming turn Roaming on Back up manually 1 Open the Photos app 2 Open the photo or video 3 On the photo or video touch View your backed up photos and videos From your phone open the Photos app From your computer sign in to photos google ...

Page 131: ...ed scanning touch 6 Change the document title and folder on Drive if desired then touch Save In Drive open the file and touch to share or print the scan Tip You can also use the Camera app to scan information Scan and save to folders from your home screen Add Drive Scan widgets to your home screen to scan and save to new or selected folders Each widget saves to a single folder on Drive So add mult...

Page 132: ...ow password to see what you re typing When your phone is connected you ll see in the status bar If the connection is poor appears in the status bar Reconnect with Wi Fi network Open quick settings and touch the icon if Wi Fi is not already on Your phone automatically connects to a previously connected Wi Fi networks when you re in range To connect to a different network touch hold then choose anot...

Page 133: ...ies you when you re close to your limit and set a usage limit that turns off cellular data when the limit is reached 1 Go to Settings Network internet Data usage Or open quick settings then touch hold 2 Touch Data warning limit 3 To set a warning turn Set data warning on then touch Data warning and enter the amount of data 4 To set a usage limit turn Set data limit on then touch Data limit and ent...

Page 134: ...ou have to pay for data usage on a Wi Fi network you can restrict apps from using background data on that network 1 Go to Settings Network internet Data usage Or open quick settings then touch hold 2 Touch Network restrictions 3 For each Wi Fi network where you pay for data usage slide the switch on to indicate it is a metered Wi Fi network Any restrictions that you set up on background data for c...

Page 135: ...ing the hotspot really drains the battery When your hotspot is active you ll see in the status bar Tip The first time you turn the hotspot on is added to quick settings After that just swipe the status bar down and touch to turn the hotspot off on 4 To connect a device open the device s Wi Fi settings select your phone s hotspot and enter the hotspot password Learn how to find the hotspot s passwo...

Page 136: ...p the connection touch the notification and turn off USB tethering then disconnect your phone and computer Bluetooth tethering To connect a device to the internet using your phone s cellular data and a Bluetooth connection 1 Check that cellular data is on If cellular data is off your phone doesn t have an internet connection to share 2 Turn on Bluetooth on your phone and pair with the other device...

Page 137: ...ck PIN or password 3 Touch 4 Choose the type of VPN and enter settings from the network administrator 5 To always remain connected to the VPN check Always on VPN 6 Touch SAVE The network is stored in the VPN list so you can select it when you need to connect Network and internet 129 ...

Page 138: ...they don t touch Cancel verify the name of the device you want to pair with and try again If your device shows a passkey like 0000 or 1234 enter it on your phone If you don t see a place to enter it swipe down from the top of your screen and touch the Bluetooth notification If your device doesn t show a passkey and you must enter one for the device to pair see the device manufacturers instructions...

Page 139: ...on or off 4 On the paired device or in the device s app look for Bluetooth settings to review and adjust For more information see the paired device manufacturer s instructions Reconnect with Bluetooth device 1 Open quick settings and touch to turn it on 2 Turn on the Bluetooth device Change phone s name Your phone name identifies your phone in a Bluetooth network You can change the name 1 Go to Se...

Page 140: ... or TV to connect To stop On the casting notification touch Disconnect Or from quick settings touch Disconnect Cast an app You can cast an app if you Have a smart TV that supports mobile apps for viewing or playing media from your phone See your TV user guide for instructions to connect your phone Have Chromecast or a TV with Chromecast built in This feature is not available in all countries Mirac...

Page 141: ...nly When you connect the phone and computer with the USB cable the phone s USB connection type is set to charging mode which charges your battery but prevents your computer from seeing files on your phone Before transferring files change the USB connection type to allow transfer of Any type of file Only photos and videos Connect phone to transfer files 1 With the phone and computer turned on conne...

Page 142: ...id File Transfer application from www android com filetransfer and follow the onscreen instructions Location of files Files are stored in these folders on your phone DCIM Digital Camera Images Photos and videos taken with the Camera app Pictures Photos you edited and photos from apps other than Camera Download Files downloaded from the internet Music Files for apps that play music Ringtones Sound ...

Page 143: ...n t found in Default Print Service 1 Touch Add service 2 In Play Store search for printer brand print service and install the app for the printer s service plugin 3 Once installed return to Settings Connected devices Connection preferences Printing and touch the print service plugin name to automatically find your printer 4 If your printer isn t found automatically touch Add printer 5 Enter the pr...

Page 144: ...app you selected as default 4 Touch Open supported links and select Ask every time Pick any time You can change some default apps such as browser or messaging at any time 1 Go to Settings Apps notifications 2 Touch Default apps Or touch Advanced Default apps 3 Touch the default to change 4 Touch the app to use Adjust app permissions The first time you use an app and sometimes when you install or u...

Page 145: ...ust whether they can send notifications 1 Swipe down to view your notifications 2 At the bottom of the list touch Manage notifications 3 Do one of the following To stop all notifications from an app turn it off To stop certain notifications from an app touch the app name then turn notifications or off for each category Tip To prevent notifications from all apps during certain times or calendar eve...

Page 146: ... and select a unique ringtone or set it to none If you don t see Sound touch Behavior and select an option that includes sound To adjust the volume level of notifications 1 Press a Volume button and on the screen touch 2 Adjust the slider Turn notification dots off or on You can control whether app icons show dots to alert you about unread notifications To turn off for all apps 1 Go to Settings Ap...

Page 147: ...ification content To hide sensitive content from specific apps 1 Set lock screen notifications for all apps to Show all notification content 2 Touch hold the app icon then touch Notifications 3 Touch the category for checkmarked notifications then touch Advanced On lock screen Hide sensitive content Turn emergency alerts off on Your phone can receive free life saving emergency alerts from the Fede...

Page 148: ...Home settings Allow Home screen rotation Choose color mode You can change the intensity of color on your screen for a realistic or enhanced look 1 Go to Settings Display 2 Touch Color temperature 3 Choose one To see the most accurate colors touch Natural To see accurate colors with more vividness touch Boosted To see the most vivid colors touch Saturated Tip If you re color blind use color correct...

Page 149: ...htness is on by default To adjust this setting 1 Go to Settings Display 2 Turn Adaptive brightness on or off Change font and display size You can make the text or other items on your screen smaller or larger for your comfort and convenience 1 Go to Settings Display Advanced 2 Do any of the following To adjust the size of text on the screen touch Font size then drag the slider to the size you want ...

Page 150: ...touch or and look for light dark settings Change screen timeout Change when your phone goes to sleep 1 Go to Settings Display Advanced 2 Touch Sleep and select the time of inactivity before your phone sleeps Tip Set a shorter time to extend battery life Other settings Display 142 ...

Page 151: ...security options For additional security you can also Protect your phone in case it s lost or stolen Use Find My Device Connect to a virtual private network if you need to access files on a secure network Add a SIM lock to prevent others from using your cellular plan and accessing account information if your phone is stolen Prevent viruses and other attacks on your data and privacy with Google Pla...

Page 152: ...k and erase your phone To remotely locate your phone location services must be on If not you can still lock and erase your phone but you can t get its current location To confirm that Find My Device is enabled for your phone 1 Go to Settings Security location 2 Touch Find My Device and turn it on 3 To learn more touch Help Feedback To find your lost or stolen phone on a computer go to android com ...

Page 153: ...ock 1 Go to Settings Security location 2 Touch Screen lock and select the type of lock you want Some lock options aren t available if you added a VPN or a work corporate email account to your phone Hide your password or pattern You can hide your password or pattern to prevent others from viewing it when you unlock your screen For passwords 1 Go to Settings Security location Advanced 2 Turn Show pa...

Page 154: ...em Stay unlocked at a specific location Stay unlocked when holding or carrying your phone Unlock with your face Unlock with your voice Tips You can swipe up from anywhere on the screen when unlocking You don t need to touch the icon Some of these options aren t available if you added a VPN or a work corporate email account to your phone Unlock with trusted devices Set up trusted devices You can ke...

Page 155: ...e device name then touch OK to confirm Manually lock phone If you need to make sure the phone stays locked even when you re connected to a trusted device you can manually lock the phone On the lock screen touch The phone stays locked until the next time you manually unlock it Unlock with your face Set up face matching 1 Make sure you have set a screen lock on the phone 2 Go to Settings 3 Touch Sec...

Page 156: ...roblem If you re having trouble getting the phone to recognize your face 1 Go to Settings 2 Touch Security location Face Unlock 3 Unlock your phone then touch Redo face scan 4 Follow the onscreen instructions Unlock at trusted places Set up trusted places To avoid repeatedly unlocking your phone when you are at familiar and trusted locations like home or work use a Smart Lock You can still manuall...

Page 157: ...Security location Smart Lock 3 Unlock your phone then touch Trusted places 4 Remove the location from your trusted places For your Home or Work locations in Maps touch the location name to toggle it off To remove the address entirely you must remove it in Maps For custom places you added touch the location name then touch Keep phone unlocked while it s on you You can keep your phone unlocked while...

Page 158: ...y set up the OK Google launch phrase follow the onscreen instructions to record your voice 6 Be sure Lock screen personal results is on Unlock your phone 1 At the lock screen say OK Google Your phone unlocks and is ready for commands 2 Speak a command to perform a task If the phone does not recognize your voice then unlock it with your password PIN or pattern Turn off voice authentication 1 Go to ...

Page 159: ...gerprint Touch the current name type a name and touch OK Remove a fingerprint 1 Go to Settings Security location 2 Touch Fingerprint and enter your pattern PIN or password to verify your identity 3 Touch next to the fingerprint Use fingerprint to unlock phone To wake and unlock your screen or any time you see on the screen touch the sensor to verify your identity Tip You can temporarily turn off f...

Page 160: ...4 Use safe mode to see if apps you installed are causing the issue and uninstall as needed If the sensor works correctly in safe mode a 3rd party app is probably causing the issue These apps can cause issues lock screen apps app locks that use the fingerprint sensor RAM boosters and RAM cleaners 5 Reset the phone Use location services About location information You can let your phone use GPS Wi Fi...

Page 161: ...using your cellular plan and accessing account information if your phone is stolen If you add a SIM lock you will be prompted to enter the PIN each time you swap SIM cards or restart the phone 1 Be sure you have the PIN your carrier provided with the SIM card If you don t have it contact your carrier 2 Go to Settings Security location Advanced SIM card lock 3 Turn Lock SIM card on 4 Enter your car...

Page 162: ...pp and touch My apps games Add non Google account Non Google accounts are automatically added when you Set up corporate email Set up personal email for non Gmail addresses Install apps that require a username password to log in such as messaging shopping or streaming content To review these accounts or add another 1 Go to Settings 2 Touch Accounts Add account 3 Touch the type of account to add and...

Page 163: ...account 1 Go to Settings Accounts 2 Touch the account name by the account name means that some or all of the account s information is configured to auto sync by the account name means that the account will not auto sync 3 Touch Account sync 4 Review the information and turn on off types of account information to sync For example set your Google account to sync your Calendar and Gmail but not to sy...

Page 164: ... as outlined in the Google Privacy Policy You can review delete and control the information Google collects about you Learn more from Google about Viewing and controlling what information is collected search YouTube recordings of your voice commands location Deleting your search history and other activity Other settings Accounts 156 ...

Page 165: ...e is stolen Service providers can use the IMEI to block a stolen phone from cellular networks and many police departments keep a record of stolen phones using this number You may never need your IMEI number but it s a good idea to record it just in case To find the IMEI number 1 Go to Settings System About phone 2 See IMEI for your number 3 Record and save the number where you can easily access it...

Page 166: ...on 4 To adjust how loud the sounds are touch Volume on keypress Adjust keyboard vibration The onscreen keyboard vibrates when you touch a key Turn off vibration feedback if you prefer not to use it or want to improve battery life To adjust keyboard vibrations 1 Go to Settings System Languages input Virtual keyboard 2 Touch Gboard Preferences 3 Do any of the following Turn Haptic feedback on keypre...

Page 167: ...urn Spell check off Use multiple languages Change display language You selected the language for your phone during set up To change it 1 Go to Settings System Languages input Languages 2 Touch hold the language you want and drag it to the first position in the list 3 If you don t see the language you want touch to add it then drag it to the first position All languages added to the list will appea...

Page 168: ... Set up Google accounts and other types of accounts Set up a screen lock Customize the home screen and settings for their spaces Add and delete apps for their spaces and update any apps they use regardless of who installed them Important To prevent others from switching to your owner profile and accessing your information set a screen lock before you share your phone with users or guests When shar...

Page 169: ...le Restrict calls and messages From your owner profile you control whether users can call and send texts with your phone 1 Go to Settings System Advanced Multiple users Or from quick settings touch More settings 2 Next to the user name touch 3 To allow the user to make calls and send messages switch on Turn on phone calls SMS Remove a user You can remove yourself as a user You must be the device o...

Page 170: ...urn on phone calls off 3 Touch Guest 4 If you ve lent your phone to a guest previously touch Start over to clear the last guest settings or touch Yes continue to keep last guest settings End guest session 1 Go to Settings System Advanced Multiple users Or from quick settings touch 2 Touch Remove guest Remove All data from and apps installed during this session are deleted Other settings System Use...

Page 171: ... is frozen reboot it by pressing and holding the Power button for 7 10 seconds 2 Check for system updates Go to Settings System Advanced System updates 3 Check for app updates Open the Play Store app and touch My apps games 4 Check available storage and clear space if needed Phone feels warm or hot Overview It s normal for your phone to feel warm or even hot depending on how you re using it If you...

Page 172: ...wer button for 5 7 seconds or up to 30 seconds This should restart or reboot your phone 2 Charge the phone If your phone has a sign of life indicator look for a white light near the top front of the phone This indicates that the phone is charging but battery is too low to power the screen If you re having trouble charging try these troubleshooting steps 3 If you don t see a battery icon after you ...

Page 173: ...freezes stops responding or is stuck on a blank or white screen try the following 1 Restart your phone Hold down the Power button for about 30 seconds 2 If this doesn t work charge your phone for at least 5 minutes Then while connected to the charger restart again by holding down the Power button for 30 seconds If your phone freezes again check for a larger issue 1 Restart your phone to unfreeze i...

Page 174: ...e If not use a different SD card that meets the requirements Try formatting the card using an SD card reader and an SD card formatter app on a Windows computer Phone stopped reading SD card After each step check to see if the issue is fixed 1 Turn your phone off and then on again 2 Inspect card for damage or alignment issue a Turn your phone off and remove the card Inspect for damage If not damage...

Page 175: ... t view files on SD card If none of your apps can view files on the card 1 Install a different file manager app from Play Store Use that app to check if files are visible on the card 2 Check if files are visible using a Windows computer a Turn your phone off and remove the card b Put the card in the computer s SD card slot or a connected USB SD card reader If a specific app can t view files the ca...

Page 176: ... outdoors If you re uncertain whether your carrier provides service in that location check the coverage map on your carrier s website 2 If airplane mode is on turn it off 3 Turn your phone off and then on again 4 Check for app updates 5 Check if a software update is available for your phone 6 Check that the Preferred network type is set to Global Settings Network internet Mobile network Advanced P...

Page 177: ...wer ringing phone 1 Clear the data for the Phone app Touch hold then touch Storage Clear storage 2 Check that Phone app notifications haven t been disabled Touch hold then touch Notifications and make sure they are on Consistent busy signal Outbound calls 1 If you hear a fast busy signal when you call a number all cellular circuits may be in use preventing the call from going through Try calling a...

Page 178: ...r call screen lock on Play Store 4 Use safe mode to see if apps you installed are causing the issue and uninstall as needed 5 Check if a software update is available for your phone 6 Reset the phone People can t hear me on calls 1 Check that nothing is covering the microphone If you are using a case cover or screen protector remove it and see if it was causing the issue Check that the protective f...

Page 179: ... is covering the microphone If you are using a case cover or screen protector remove it and see if it was causing the issue Check that the protective film that ships with the phone has been removed 2 While in a call try using the speakerphone or a wired headset to see if the sound quality improves If it doesn t the issue is probably network signal strength instead of hardware 3 Turn your phone off...

Page 180: ... see damage try another outlet 4 If you re charging by connecting to your computer check the USB connection a Swipe the status bar down b On the USB notification touch then touch the notification c Touch No data transfer 5 Reboot the phone by holding the Power button for 7 10 seconds 6 Reset the phone Battery drains too fast Battery life varies The way you use your phone can really affect how long...

Page 181: ...le for your phone 5 If you re having trouble pairing with your car see the car manufacturer s instructions for your model 6 Reset the phone s connections then power cycle the phone Can t reconnect previously paired device Unpair the Bluetooth device then pair it again 1 Go to Settings Connected devices Previously connected devices 2 Next to the paired device touch FORGET 3 Pair the device again Ca...

Page 182: ... phone and device to avoid interference 3 Clear data for this system app a Go to Settings Apps notifications then touch b Touch Show system c Touch Bluetooth Storage Clear storage Paired device can t see contacts Check that contact sharing is on 1 Go to Settings Connected devices 2 Next to the paired device touch 3 Make sure Contact sharing is on 4 Check and adjust sharing settings on the paired d...

Page 183: ...ain 4 Check if a software update is available for your phone 5 Restart your wireless router by unplugging it from the power outlet for about 30 seconds and then plugging it back in Once the wireless router is running again try to reconnect 6 On a computer log into your router and try adjusting one or more of these router settings If the router has multiple bands disable the lower band Change the e...

Page 184: ...r computer Windows computer 1 Check your computer s settings to make sure that Windows automatically detects new hardware 2 Restart your computer Mac computer Check that your computer is running Mac OS X 10 5 and up Check that your computer has Android File Transfer installed and open Restart your computer Check your phone 1 Check if a software update is available for your phone 2 Hold down your p...

Page 185: ...t use an account to set up a phone after reset if that password changed within 24 hours Account sync issues If your account is having problems syncing you may see a message or an icon In most cases these issues are temporary and your account will sync again after a few minutes If you keep having sync issues try the solutions below Sync account manually 1 Go to Settings Accounts 2 Touch the account...

Page 186: ...e issue is with your phone You can move on to the next solution If you can t sign in your account may have an issue 4 Check if a software update is available for your phone Advanced troubleshooting After each troubleshooting step try manually syncing to test if sync works 1 Remove and re add your account 2 Clear cache and data for the Contacts app a If you ve saved any contacts since you last sync...

Page 187: ...n them on and try using the app again 3 Update the app 4 Force stop the app This completely shuts down the app including any background services that may be causing your issue 5 Clear the app s cache This frees up space by removing temporary files 6 Clear the app s data This erases all data saved in this app 7 Contact the app s developer a Open the Play Store app b Touch My apps games c Touch the ...

Page 188: ...ne off and then on again 4 If the problem persists follow the steps below for specific problems After each troubleshooting step check to see if your issue is fixed Red on text message If you see your text message was not sent 1 Check your signal strength Weak signal from your cellular provider is a common cause of unsent messages In the status bar see how many bars your network connection has If y...

Page 189: ...Touch hold then touch App info Uninstall updates 4 Clear the app s cache This frees up space by removing temporary files 5 Reset the phone Keyboard not working If your keyboard has problems like a missing spacebar 1 Check for updates to your keyboard app 2 Turn your phone off and then on again 3 Clear the cache for the keyboard app Problems with Facebook WhatsApp other apps If you re having proble...

Page 190: ... videos with it 1 Check for updates to the app 2 Clear the app s cache 3 If the problem continues open WhatsApp touch Settings Help and search for information about your issue Error Please restart camera After each troubleshooting step check to see if the issue is fixed 1 Turn your phone off and then on again 2 Clear the cache for the Camera app 3 Check for updates to your Camera app 4 Use safe mo...

Page 191: ...st of the apps on your phone that request camera access and remove access for apps that look suspicious or that you don t use 3 Clear the cache and data for the Camera app Error Trash is full If you re getting messages about the trash being full 1 Open the Photos app 2 Touch Trash 3 Touch Empty trash Fix a problem App issues 183 ...

Page 192: ...t phones on a regular basis Android OS updates which are new versions of the Android operating system Motorola provides OS updates from Google to eligible phones as soon as possible To see if an OS update will be available for your phone or if your phone is still eligibley for security updates see the software update website for your country Our support agents get their Android update information ...

Page 193: ... to an account 2 Make sure you have your security information The username for a Google account on your phone Settings Accounts The password for that Google account If you ve forgotten the password you can reset it Wait 24 hours before resetting the phone if you reset your password If you set a screen lock make sure you know the PIN pattern or password To restore your data after resetting you ll n...

Page 194: ... shipped with your phone including power up message image wallpaper and ringtones Userdata personalized content deletes all content and data Allow several seconds for the reset to complete 10 Use Volume buttons to scroll to Reboot system now then press the Power button to select it Allow several minutes for the reboot to complete If the phone doesn t finish rebooting press hold the Power button un...

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