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Motorola MBP843CONNECT-2, User Manual

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Motorola MBP843CONNECT-2 User Manual Download Page 40

40

Troubleshooting

General

What is the meaning of 
"Local Camera" and 
"Remote Camera"?

When you are accessing your Camera 
from the same wireless network (Home) 
in which it is configured, 
it is a Local Camera. When you are 
accessing your Camera away from your 
home it is a Remote Camera. You may 
be using 3G, 4G or 4G LTE or a Wi-Fi  
connection outside of your home.

General

How do I download the 
App for Android™ and 
iOS devices?

Android™:

- Open 

the 

Google Play Store 

on 

your Android™ device.

- Select 

Search

- Type 

in 

"Hubble for Motorola 

Monitors"

-  The results will show the Hubble 

App

-  Select to install it

iOS Device:

- Open 

the 

App Store

SM

- Select 

Search

- Type 

in 

"Hubble for Motorola 

Monitors"

-  The results will show the Hubble 

App

-  Select to install it

Setting up

When the video is cut 
off, the application 
attempts to reconnect 
and this results in lost 
sound and choppy 
video.

You will need to turn off the Auto Lock 
function of your device to ensure 
continuous video/audio streaming.

®

Summary of Contents for MBP843CONNECT-2

Page 1: ...User s Guide Wi Fi Video Baby Monitor Models MBP843CONNECT MBP843CONNECT 2 MBP843CONNECT 3 MBP843CONNECT 4 The features described in this User s Guide are subject to modifications without prior notice ...

Page 2: ...nformation you need to get the most from your product Before you use the Wi Fi Video Baby Monitor we recommend that you insert and fully charge the battery in the Parent Unit so that it continues to work if you disconnect it from the electrical outlet to carry it to another location Please read the Safety Instructions on pages 6 8 before you install the units Got everything 1 x Parent Unit 1 x Bab...

Page 3: ... baby 10 Power Adapter Battery LED BLUE when the adapter is powered on RED when battery low 11 Unit ON OFF LED Green 12 Audio Level LED Green Orange Red Red 13 Microphone 14 Power Key P Press and Hold to switch the unit ON OFF 15 Antenna Lift up the antenna for optimal reception 16 Battery cover 17 Stand 18 Speaker 19 USB power adapter socket 1 10 11 12 14 6 7 8 9 16 17 15 19 18 2 3 4 5 13 Parent ...

Page 4: ...Monitor To use your Baby Unit and Parent Unit together youmust be able to establish a radio link between them and the range will be affected by environmental conditions Any large metal object like a refrigerator a mirror a filing cabinet a metallic door or reinforced concrete between the Baby Unit and Parent Unit may block the radio signal The signal strength may also be reduced by other solid str...

Page 5: ... LL C F 12 4 Parent Unit Menu Options 13 4 1 Volume 13 4 2 Brightness 13 4 3 Lullaby 13 4 4 Zoom 13 4 5 Alarm 13 4 6 Camera Control 14 4 7 Temperature 15 4 8 Power Saving Mode 15 5 System Requirements 16 6 Getting started Connecting Devices 17 6 1 Setup 17 6 2 User Account and Camera Setup on Android Devices 18 6 3 User Account and Camera Setup on iPhone iPad 22 6 4 Camera Functions 28 6 5 Working...

Page 6: ... Safety Instructions WARNING Strangulation Hazard Children have STRANGLED in cords Keep this cord out of the reach of children more than 3ft 1m away Never use extension cords with AC Adapters Only use the AC Adapters provided ...

Page 7: ... not use the Wi Fi Video Baby Monitor in damp areas or close to water Do not install the Wi Fi Video Baby Monitor in extreme cold or heat direct sunlight or close to a heat source Only use the chargers and power adapters provided Do not use other chargers or power adapters as this may damage the device and battery pack Only insert a battery pack of the same type Do not touch the plug contacts with...

Page 8: ...uctions CAUTION There is a risk of explosion if the battery is replaced by an incorrect type Only use a Ni MH rechargeable battery pack with rating 3 6V 900mAh Dispose of used batteries according to the instructions ...

Page 9: ...N OFF button to the ON position The colored LED will now start flashing slowly 2 2 Parent Unit Battery Installation 1 Insert the wire tabs of the rechargeable battery pack into the contact slots as shown above and fit the battery pack into the compartment 2 Place the battery compartment cover over the battery making sure that the battery wires are carefully pushed down and the cover fits properly ...

Page 10: ... end to the electrical outlet Only use the supplied power adapter 5V DC 600mA with the Micro USB plug 2 Press and hold the P POWER ON OFF button for 1 second to switch ON the Parent Unit 3 Once the Camera and Parent Units are switched on the display on the Parent Unit will show the video captured by the Camera Unit 4 If there is no connection or you are out of range the video display will be repla...

Page 11: ...arent Unit You do not need to register it again unless the Camera Unit loses its link with the Parent Unit To re register your Camera Unit or register a new Camera Unit follow the procedure below 1 Press the M button of the Parent Unit and the menu bar will pop up 2 Press the LEFT button or RIGHT button until is highlighted The menu will pop up 3 Press the UP button or DOWN button to select and pr...

Page 12: ... has 8 high intensity infrared LEDs for picking up clear images in the dark When the built in photo sensor detects a low level of ambient light theLEDs willautomaticallyactivateandthescreenontheParentUnitwilldisplay in black and white The icon will be displayed at the top of the LCD screen 3 4 Talk Mode Press and hold theTTALK buttononthe ParentUnitto talk to your babythrough the Camera Unit s lou...

Page 13: ...s the UP button or DOWN button to select the desired song from the 5 lullabies available or the cycle option to play all 5 songs in turn If an individual song is selected it will only play once The default setting is OFF 4 Press O on the selected lullaby and then press the UP button or DOWN button to select the desired volume level 4 4 Zoom 1 Press the M button and the menu bar will pop up 2 Press...

Page 14: ...o one Parent Unit at any one time 4 6 2 View a camera 1 Press the M button and the menu bar will pop up 2 Press the LEFT button or RIGHT button until is highlighted The menu will pop up 3 Press the UPbuttonor DOWN button to select and press the O button to confirm will pop up 4 Press the UP button or DOWN button to select desired Camera and press the O button to view the picture from that camera T...

Page 15: ... you have more than 1 Camera Unit When the Picture in Picture function is On you can view multiple cameras on the screen 1 Press the M button and the menu bar will pop up 2 Press the LEFT button or RIGHT button until is highlighted 3 Press the UP button or DOWN button to select Picture in Picture On Off 4 When the Picture in Picture function is On you can press the LEFT button RIGHT button UP butt...

Page 16: ...4 Internet Explorer 9 Safari 6 Java 7 Firefox 18 0 Adobe Flash Player 15 0 Android System Version 4 2 or above iPhone iPad iOS Version 7 0 or above High Speed Wi Fi Internet At least 0 6 Mbps upload bandwidth per Camera you can test your internet speed on this site http www speedtest net ...

Page 17: ...n the ON position The Camera must be withinrangeof theWi Fi router withwhichyouwanttoconnect Make sure the password of the router is available for entering during the in app setup process Status of LED Indication Note You can only setup via a compatible smartphone or tablet and not via a PC Pairing and setting up Flashes slowly in red and blue Unconnected Flashes slowly in red Connected Lights up ...

Page 18: ...en you hear one beep this means that the Camera is ready for setup 6 2 2 Download Hubble for Motorola Monitors App Go to Google Play Store to search for Hubble for Motorola Monitors Download Hubble for Motorola Monitors App from Google Play Store and install it on your Android device 6 2 3 Run Hubble for Motorola Monitors App on Android device Ensure that your Android device is connected to your W...

Page 19: ... account Tap on the top right corner of the screen to add camera Picture A2 The following setup instructions will appear on the screen Picture A3 Plug in and switch on the camera and wait for a couple of minutes for it to warm up Tap Continue when the Camera LED starts to blink A2 A3 ...

Page 20: ...he bottom left edge of the Camera Unit for 3 seconds You will then hear a beep tone followed by a voice prompt indicating that the Camera is ready for pairing Tap Continue The App will automatically search for and connect to your Camera as shown in the pictures below Pictures A5 A6 The blue red color LED on the Camera Unit will flash A4 A5 A6 ...

Page 21: ...ill take a few minutes for the Camera to connect to the Wi Fi network before showing the connection status Pictures A9 A10 If connection fails please tap Retry and repeat the steps starting from 6 2 4 Tap View Camera to view the video captured by the Camera Unit The status indicator LED on the Camera Unit will flash in red blue A7 A8 A9 A10 ...

Page 22: ...en you hear one beep this means that the Camera is ready for setup 6 3 2 Download Hubble for Motorola Monitors App Go to App Store to search for Hubble for Motorola Monitors Download Hubble for Motorola Monitors App and install it on your iPhone iPad 6 3 3 Run Hubble for Motorola Monitors App on iPhone iPad Ensure that your iPhone iPad is connected to your Wi Fi Router Run the Hubble for Motorola ...

Page 23: ...necting Devices 23 ENGLISH iOS 6 3 4 Add the Camera to your account Tap on the top right corner of the screen to add camera Picture i2 The following Bluetooth setup instructions will appear on the screen Picture i3 i2 i3 ...

Page 24: ... home screen then tap on Hubble for Motorola Monitors App to resume setup The following setup instructions will appear on the screen Picture i6 Note that if Bluetooth is on you will be brought to this step directly Wait for a couple of minutes for the Camera Unit to warm up and tap Continue when the Camera LED indicator starts to blink i4 i5 i6 ...

Page 25: ...Getting started Connecting Devices 25 ENGLISH iOS The following will appear on the screen Pictures i7 i8 Name the location of your Camera Unit and tap Continue Pictures i9 i10 i7 i8 i9 i10 ...

Page 26: ... display a list of available networks Picture i12 Select your Wi Fi network and tap Continue Picture i13 Enter your Wi Fi password and tap Next Picture i14 It will take a few minutes for the Camera Unit to connect to the Wi Fi network before showing the connection status Pictures i15 i16 i11 i12 i13 i14 ...

Page 27: ... Devices 27 ENGLISH iOS If connection fails tap Retry and repeat the steps starting from 6 3 4 Tap View Live Camera to view the video captured by the Camera Unit The LED indicator on the Camera Unit will light up in blue i15 i16 ...

Page 28: ...o access the camera list Tap Event Log to access the video record list that is triggered by Motion or Sound detection Tap Account to access user Profile subscription Plan Notifications setting Remote Connection Setting and About Hubble Photo Video Take a photo or record a video from your Camera Tap the Video icon to activate Video function Tap and hold the red button to start recording and release...

Page 29: ...gh Low temperature that was set in your Account Two way communication Tap to activate the function Press the round button once to speak through the Camera Unit Toggle the button again to listen to the audio feedback from the Camera Unit Speaker Tap to toggle speaker on or off Pan and Tilt Tap to pan right and left tilt up and down Zoom Slide the scroll bar on the right hand side of the screen to z...

Page 30: ...otifications to set the sensitivity of Sound Detection Motion Detection and to set Alerts for High temperature Up to 33 oC or 91 oF Low temperature down to 10o C or 50 oF Tap Settings to set Ceiling mount Brightness and Volume Add Camera Enter Add Camera procedures Delete All Events Tap to delete all events Select Events Check the box to select recorded event s Edit Events Tap to select and delete...

Page 31: ...nu instructions 6 6 Procedure for Resetting the Camera Note If your Camera is moved from one router e g home to another e g office or you have Camera setup issues then the Camera must be reset Please reset the Camera with the following procedures 1 Slide the ON OFF switch to OFF 2 Press and hold the PAIR button then slide the ON OFF switch to ON 3 Release the PAIR button when you hear a confirmati...

Page 32: ...mbol on the product user s guide and or box indicates this Some of the product materials can be re used if you take them to a recycling point By reusing some parts or raw materials from used products you make an important contribution to the protection of the environment Please contact your local authorities in case you need more information on the collection points in your area Dispose of the bat...

Page 33: ...ause permanent damage to the product which is not covered by the warranty Keep your Wi Fi Video Baby Monitor away from hot humid areas or strong sunlight and do not let it get wet Every effort has been made to ensure high standards of reliability of your Wi Fi Video Baby Monitor However if something does go wrong please do not try to repair it yourself contact Customer Service for assistance IMPOR...

Page 34: ...ries only the display will go blank after 5 30 or 60 minutes to save power depending on the Video On Off setting See 3 5 Video ON OFF The unit will remain active and emit audio alerts You can reactivate the screen by pressing any button Registration If the Camera Unit has lost its link with the Parent Unit Try recharging or replacing the battery pack The Camera Unit may go out of range if it is to...

Page 35: ...ts or turn them off if they appear to be causing interference If the signal is weak try moving the Parent and or Camera Unit to different positions in the rooms Noise interference on your device To avoid background noise or echoes ensure that there is enough distance between your device and the Wi Fi Camera Unit Use of other 2 4 GHz products such as Bluetooth systems or microwave ovens may cause i...

Page 36: ...llbesent to your registered email address Account I am unable to receive a newpasswordalthough I have used the Forgot password option 1 The e mail might have been sent to your Junk Mail Folder Please check your Junk Mail Folder 2 There might be a delay in getting your e mail Please wait a few minutes and refresh your email account Connectivity Issues I get a message We are having problems accessin...

Page 37: ...tting threshold is not right You can Adjust Sound Sensitivity to trigger notifications under Camera Setting menu Setting Up While I am adding a new Camera to my account I am not able to find any Cameras to add If you are trying to add a Camera which has previouslybeen added into your account or another account you willfirsthavetoresettheCamera This can be done by pressing and holding the PAIR butt...

Page 38: ...s stable The Camera is connected to the Wi Fi network Connectivity Issues I am not able to access my Camera Pleasecheckif theCamera is within Wi Fi range IftheLEDonyourCamera is flashing slowly pleasetry to move the Camera closer totherouterforbetter Wi Fi connectivity andtryagain Setting Up During setup on devices for Android and iOS I am not able to find my Camera during the last step and the se...

Page 39: ...uldI do Please upgrade your firmware This takes around 5 minutes We push upgrades from time to time to improve Camera features General Which platforms are supported for accessing myCamera Minimum requirement Windows 7 Java browser plug in needed Mac OS version 10 7 Chrome version 24 Internet Explorer version 9 Safari version 6 Java version 7 Firefox version 18 0 Adobe Flash Player 15 0 Android 4 2...

Page 40: ... App for Android and iOS devices Android Open the Google Play Store on your Android device Select Search Type in Hubble for Motorola Monitors The results will show the Hubble App Select to install it iOS Device Open the App StoreSM Select Search Type in Hubble for Motorola Monitors The results will show the Hubble App Select to install it Setting up When the video is cut off the application attemp...

Page 41: ...users all streaming will go through the remote server This allows for unlimited user access to a single Camera at one time Connectivity issues I found interference caused by my other webcam devices Video streaming performance is related to internet bandwidth especially if you have 2 or more video streaming devices that are working through the same router ...

Page 42: ... this Motorolabrandedproduct Product orcertifiedaccessory Accessory sold forusewiththisproduct that itmanufactured to befree from defects in materials and workmanship under normal consumer usage for the period outlined below This Warranty is your exclusive warranty and is not transferable Who is covered This Warranty extends only to the first consumer purchaser and is not transferable What will BI...

Page 43: ...IGENCE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR ACCESSORY OR FOR ANY INDIRECT INCIDENTAL SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND OR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS OR ACCESSORIES TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW...

Page 44: ...for commercial purposes or subjecting the Product or Accessory to abnormal usage or conditions or d other acts which are not the fault of MOTOROLA or BINATONE are excluded from coverage Use of Non Motorola branded Products and Accessories Defects or damage that result from the use of Non Motorola branded or certified Products or Accessories or other peripheral equipment are excluded from coverage ...

Page 45: ... To obtain service or information please call You will receive instructions on how to ship the Products or Accessories at your expense and risk to a BINATONE Authorized Repair Center To obtain service you must include a the Product or Accessory b the original proof of purchase receipt which includes the date place and seller of the Product c if a Warranty card was included in your box a completed ...

Page 46: ...tween the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This device complies with Part 15...

Page 47: ...ce may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device The term IC before the certification registration number only signifies that the Industry Canada technical specifications were met This product meets the applicable Industry Canada technical specifications Le présent appareil est conforme aux CNR d In...

Page 48: ...1 Technical Specifications Camera Unit Wi Fi 802 11 b g n Image sensor Color CMOS 1M Pixels Lens f 2 3 mm F 2 4 IR LED 8 pcs Power Adapter Ten Pao International Ltd S009GU0500150 Input 100 240V AC 50 60Hz 300mA Output 5V DC 1500mA ...

Page 49: ...ps Volume control 8 steps Power Adapter Ten Pao International Ltd S003IU0500060 Input AC100 240V 50 60Hz 150mA Output DC5V 600mA WARNING Use only the supplied power adapter Battery GPI GPRHCH93C021 Ni MH AAA 3 6V 900mAh rechargeable battery pack Do not use non rechargeable batteries for the Parent Unit Risk of explosion if battery is replaced by an incorrect type Dispose of used batteries accordin...

Page 50: ...ark of Apple Inc Google Play Android and Chrome are trademarks of Google Inc Wi Fi is a trademark of the Wi Fi Alliance Internet Explorer and Windows are trademarks of the Microsoft group of companies Firefox is a registered trademark of the Mozilla Foundation Adobe and Flash are either registered trademarks or trademarks of Adobe Systems Incorporated Java is a registered trademark of Oracle and o...

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