25
ENGLISH
Help
Connectivity
Issues
My Phone application
displays the following
message: "Unable to
connect to BMS server".
1. Check the Wi-Fi® network
strength.
2. Check if you are connected
to the internet by starting the
phone browser and going to a
website like www.google.com.
3. Try again if you are successful
connecting to the internet.
4. Plug the LAN wire into RJ45
socket directly and connect to
the internet in case the Wi-Fi®
signal is not good.
Setting Up
While I am adding a
new camera to my
account, I am not able to
find any Cameras to add.
If you are trying to add a Camera
which has previously been added
into your account or another
account, you will first have to reset
the Camera. This can be done
by pressing and holding the PAIR
button on one of the wire leads from
the Camera for 3 seconds.
General
What are the
supported browsers for
accessing from my PC/
Mac?
On PC and Mac, we recommend to
use Google Chrome. However
the following browsers are also
supported: PC: Internet Explorer® 9
and above. Mac: Safari® 6.
Connectivity
issues
I found interference
caused by my other web
cam devices.
Video streaming performance is
related to internet bandwidth,
especially if you have 2 or more
video streaming devices that are
working through the same router.
