
Installation 3-13
DCT6400 Series Installation Manual
The software download may take up to 45 minutes (or longer if the system is experiencing
high demand). As long as the progress indicator is spinning, the download is progressing.
When the progress indicator alternates between rapid and sluggish movement, this may
indicate that the stream is spinning too fast for existing plant conditions.
When the software object download is complete, the LED displays:
EF
For up to 60 seconds during flash erasure
FP
For up to 60 seconds during flash programming
When the LED display is blank, the set-top is ready for initialization and service
authorization using the addressable controller. Verify that the set-top is powered up or reset
within two minutes of a completed download.
Boot Cycle Error Codes
If hardware or software problems occur, the set-top displays error codes on the LED display.
Table 3-2 lists error codes that can occur during boot cycle startup:
Table 3-2
Boot cycle error codes
Code
Description
When Error Occurs
Action Required
Eb 01
Object failed validation
After the LED displays
dl,
indicating
validation check failed
Contact headend
operator
Eb 02
Download time-out
After cycling twice through the OOB
frequencies
None
Eb 03
Flash erase failed
After software object download complete
and
EF
is displayed
Replace the set-top
Eb 04
Flash programming
failed
After software object download complete
and
FP
is displayed
Contact headend
operator
Eb 05
Invalid DLC frequency
After the LED displays
dl,
indicating
validation check failed
Contact headend
operator
Eb 06
Hardware initialization
failed
After plugging the set-top into an electrical
outlet to begin the boot cycle
Replace the set-top
Eb 07
Object failed validation
After software object download complete
and
FP
is displayed
After a successful software object
download and the set-top is reset
Contact the headend
operator
No action required
because the set-top
repeats the software
object download
Eb 08
Reserved
None
Eb 09
Check failed
Reset within two minutes of a complete
software object download
No action required
because the set-top
repeats software object
download process
Eb 10
SUDB recreation
After plugging the set-top into an electrical
outlet to begin the boot cycle
None