4 DIAGNOSTICS
14
•
Press cursor
◄
, cursor
►
, SELECT, or ENTER to execute the selected
diagnostic.
•
To exit the diagnostic mode, press POWER on the remote control. The set-top
exits the diagnostic mode and powers off.
General Status
This diagnostic displays the error code and description, purchase count, and other
information:
The General Status fields are:
Field Description
Error
Error codes display on the OSD when an error occurs. If multiple errors occur, the last
recorded error is displayed:
Error Code
Description Cause
Remedy
E 00
NO ERROR
Indicates normal condition
after initialization
None
E 01
NOT
CONNECTED
The set-top did not receive a
connect message
Restore out-of-band signal
Send a connect message
E 02
PWR CYCLE
Init Error
The set-top needs a power cycle
to recover
E 03
DRAM
DRAM error
Not used
E 04
DPSRAM
DP-SRAM error
Not used
E 07
ROM
ROM verification failure
Power cycle the set-top; if
repetitive, return for repair
E 08
RAM
Faulty RAM, ROM, EEPROM,
or POST failure (this is a
hardware failure)
Return the set-top for repair
E 09
BATTERY
Dead battery or memory has
not been initialized; occurs if
battery fails to keep the RAM
alive during power-down;
Return the set-top for repair;
requires factory initialization
message
