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Motorola CDMA CONNECTIVITY KIT, User Manual, Page: 17 / 18

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Motorola CDMA CONNECTIVITY KIT User Manual Download Page 17

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©1999 Motorola, Inc. 

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17

Troubleshooting

Q. My phone beeped 

when I attached the 
cable but my fax and 
data applications do 
not work at all. 

What is wrong?

A. Keep in mind that you must be in an area with digital coverage. 

Check your phone’s display for 

 to be sure you are in a digital 

coverage area.

Some wireless networks may not support data or fax 
transmission. If you see the digital indicator but you are 
roaming on an unfamiliar network, this may be the case.

Also remember that data and fax transmission usually 
requires a subscription. Contact your Service Provider for 
more information.

Q. Why does the 

computer show a 
connection rate of 
19200 Kbps?

A. 19200 is the rate of the connection between your computer and 

the phone. The rate of the connection between your phone and 
the network is displayed on your phone and will be either 14400 
or 9600.

Q. I can not end my 

data call by closing 
the application on 
my computer. 

What can I do?

A. If necessary, try pressing 

º

 on the phone. You might also 

disconnect the cable or turn OFF the phone. Remember, if 
possible always close the connection through your computer. 
These alternative methods may disrupt the application on your 
computer.

Summary of Contents for CDMA CONNECTIVITY KIT

Page 1: ...le separately into a conveniently portable fax modem Use the Data Connectivity Kit to connect your CDMA phone to a computer and you can fax access the Internet send and check e mail you can transmit and receive data wherever there is a wireless signal Thank you for purchasing the Motorola Data Connectivity Kit with TrueSync Software for CDMA Compatible Phones Getting Started Placing a Data Call En...

Page 2: ...software and make a wireless data connection It is as easy as that In the package you will find The Motorola Data Cable A CD ROM with installation software A TrueSync Getting Started Guide To begin making wireless data connections you will also need A Motorola CDMA Phone with data capability A compatible desktop laptop or handheld computer ...

Page 3: ...o so just use your phone to perform the following simple test 1 Press ƒ then fi You will see Phone Info 2 Press A to select 3 Press q or Z to scroll through the submenu If you see TrueSync Capable and Modem Fax Capable your CDMA phone is data capable If you do not see the screens shown to the left as you scroll contact your Service Provider for more information ...

Page 4: ...ck of your computer insert the 9 pin plug and tighten the screws by hand To indicate the cable is attached on both ends your phone will beep once Keep in mind To save power some laptops deactivate unused serial ports If this happens open an application that uses the serial port like a fax or dial up application and your computer will automatically activate the port Installing the Software To begin...

Page 5: ...led pre arrangement If your network requires it do not worry about placing data or fax calls the pre arrangement setting only applies to receiving calls In pre arrangement mode you will not be able to receive incoming Voice Calls Once you have selected a pre arrangement setting your phone will remain in that setting until you change it Continue to learn how to set up pre arrangement ...

Page 6: ...Voice Only Incoming Fax Incoming Data or To Main Menu and press A to select If you select Incoming Fax or Incoming Data you will see NoIncoming VoiceCalls After a few seconds your phone will return to Data Setup If you would like to keep the setting press º and the phone will return to its idle state You will see Data or Fax Ready Your phone will automatically return to Voice Only mode if you remo...

Page 7: ...r computer 1 Make sure the cable is connected properly 2 Open the application on your computer like a fax or dial up application and place the call through the application on your computer 3 The phone will display the number dialed through your computer If the number is in your phone s internal Phone Book your phone will display the name stored in the entry While the connection is being made your ...

Page 8: ...nected your phone s display shows transmission information You will see the kind of call either Fax or Data the connection speed the time elapsed for the current connection the number to which you are connected real time transfer rates for sending info real time transfer rates for receiving info ...

Page 9: ... connection through the application on your computer Your phone will return to the idle display Keep in mind If your service requires pre arrangement your phone will remain in pre arranged status when the data call is ended You will see either Fax Ready or Data Ready Note Disconnecting the cable or turning OFF your phone will also end a data call but they may disrupt your computer See troubleshoot...

Page 10: ...h the number of the caller If the number matches an entry in your Phone Book you will see the name stored in the entry instead To receive a data or fax call The cable must be attached to your phone and computer Both your phone and computer must be turned ON If your service requires pre arrangement your phone must be set in the appropriate mode to receive the call ...

Page 11: ...on your phone you will lose the incoming call To receive a call 1 Check that the data cable is connected 2 Select the pre arrangement mode if necessary 3 Your phone will automatically answer the call or If necessary select the menu option in the application While the connection is being made your phone will display Connecting If the connection does not succeed the display will return to idle If yo...

Page 12: ...nnected your phone s display shows transmission information You will see the kind of call either Fax or Data the connection speed the time elapsed for the current connection the number to which you are connected real time transfer rates for sending info real time transfer rates for receiving info ...

Page 13: ...Last 10 Dialed menus All data and fax call must be placed through your computer During the Call While connected on a data call you can still access most of your phone s features Navigate the phone s menu system to change or view your phone s features or Phone Book entries Read messages or Caller IDs that you received before placing the call Call Waiting If you subscribe to Call Waiting it will aut...

Page 14: ...se TrueSync to transfer and synchronize contact information from your phone to your compatible desktop laptop or handheld computer and vice versa That way you only enter contact information once and you can have the information everywhere you want it Keep in mind TrueSync software is designed to synchronize certain basic features of the initial releases of many Personal Information Managers PIM ha...

Page 15: ...ur phone s internal Phone Book for easy access and quick memory dialing Customize many of your phone s features like ringer styles and security settings through TrueSync software s simple interface Synchronize with select Personal Information Managers PIMs TrueSync software helps provide one step multi point synchronization with some of the most popular PIM managers devices and services Visit www ...

Page 16: ...phone is data capable if you see TrueSync Capable and Modem Fax Capable Next make sure that both ends of the data cable are connected the smaller plug to your phone and the larger to your computer Also check the model number of the cable to be sure you have the right one Look for SYN7464 printed on the cable If all of the above checks out your computer may have deactivated the port to save power T...

Page 17: ...er that data and fax transmission usually requires a subscription Contact your Service Provider for more information A 19200 is the rate of the connection between your computer and the phone The rate of the connection between your phone and the network is displayed on your phone and will be either 14400 or 9600 A If necessary try pressing º on the phone You might also disconnect the cable or turn ...

Page 18: ...18 Menu Previous Trademarks MOTOROLA and STARTAC are registered trademarks of Motorola Inc 1999 Motorola Inc TrueSync is a registered trademark of Starfish Software Inc ...

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