Motorola AX Series User Manual Download

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Motorola AX Series

Wireless Home Telephone

with Alexa built-in

Full User Guide

For use with models:
• Motorola AXH01

• Motorola AXH02

• Motorola AXH03

• Motorola AXH04

• Motorola AXH

The features described in this User

Guide are subject to modifications

without prior notice.

Summary of Contents for AX Series

Page 1: ...e Telephone with Alexa built in Full User Guide For use with models Motorola AXH01 Motorola AXH02 Motorola AXH03 Motorola AXH04 Motorola AXH The features described in this User Guide are subject to modifications without prior notice ...

Page 2: ...battery cells Ethernet cable Telephone line cord Quick start guide If you have purchased a multi pack you will find one or more additional handsets chargers with power adapters and additional rechargeable batteries Before you can use Alexa you will need An active landline home telephone service An active Caller Display subscription An active internet connection and Wi Fi router An Amazon account T...

Page 3: ... Date time 20 4 1 Set the date and time 20 5 Using the phone 21 5 1 Switch the handset on off 21 5 2 Using Alexa 21 5 3 Making a call 22 5 3 1 Landline call 22 5 3 2 Alexa to Alexa call 22 5 3 3 Preparatory dialing 23 5 3 4 Speed dialing 23 5 3 5 Dialing from the contacts list 23 5 3 6 Dialing from the calls list 23 5 4 Answering a call 24 5 5 Ending a call 24 5 6 Hands free 25 5 7 Adjusting the c...

Page 4: ...inder 29 6 3 Set an Alexa timer 29 6 4 Making an announcement 29 6 5 Things to try just tap and say 30 7 Contacts 32 7 1 Viewing details of a contact 32 7 2 Predialing a contact 32 8 Caller ID 33 8 1 Missed calls notification 33 8 2 Motorola AX calls list 33 8 2 1 View an entry 33 8 2 2 Delete an entry 34 8 2 3 Delete all calls 34 8 3 Alexa to Alexa calls list 34 9 Call settings 35 9 1 Auto hang u...

Page 5: ...settings 40 10 7 Handset version 40 11 Advanced settings 41 11 1 Base settings 41 11 1 1 Change PIN 41 11 1 2 Base version 41 11 1 3 Restore base default settings 41 11 2 Internal names 42 11 3 Line settings 42 11 3 1 Intrusion call 42 11 3 2 Flash mode 42 11 3 3 Dial mode 42 11 3 4 Area code 43 12 Default settings 44 13 De registering Motorola AX device from Amazon Alexa and hellovoice apps 45 14...

Page 6: ...ctric shock Unplug this product from the wall outlet before cleaning Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning Do not disassemble this product If service or repair work is required contact the customer service helpline found in this User Guide Do not overload wall outlets and extension cords Avoid using during an electrical storm Use a surge protector to protect ...

Page 7: ...ates on electricity you should have at least one phone in your home that could operate without electricity in the case the power in your home goes out To avoid interference to nearby appliances do not place the base of the phone on or near a TV microwave oven or VCR Battery Safety Instructions Do not burn disassemble mutilate or puncture the battery The battery contains toxic materials that could ...

Page 8: ...supplied with the product Note If you are wall mounting your base please refer to the wall mount template on page 58 Handset range The unit has a range of up to 300 meters outdoors when there is a clear line of sight between the base and handset Any obstruction between the base and handset will reduce the range significantly With the base indoors and the handset either indoors or outdoors the rang...

Page 9: ... is recommended to complete set up refer to Section 3 1 before you plug the other end of the telephone line cord into the telephone line wall jack 1 2 3 1 1 Installing the base Note The power adapter with the smaller jack is for the base unit and the power adapter with the bigger jack is for the charger unit The base station must be connected to the AC power outlet and the Ethernet cable must be p...

Page 10: ...AC power jack into the socket on the rear of the charger cradle Plug the AC power adaptor into the power outlet Place the handset on the charging cradle to charge Note To maximize battery performance we recommend to fully charge the batteries place the handset on the charger cradle and charge for at least 16 hours continuously Important Use only the approved battery cells 2 x AAA Ni MH 750mAh rech...

Page 11: ... to enter the handset ringer volume setting When you have entered the handset ringer volume setting press to increase the handset ringer volume When the phone is ringing press to increase the handset ringer volume E Scroll left Contacts Flash In main menu press to scroll left In editing mode press to move the cursor to the left In standby press to open the contacts list In pre dial mode press and ...

Page 12: ...pre dial mode or during a call press and hold to insert a pause P K Earpiece L Right soft key All calls list Clear Back In standby press to enter the all calls list When Clear is displayed on the screen press to delete one character or digit When Clear is displayed on the screen press and hold to delete all characters or digits When Back is displayed on the screen press to select or confirm the op...

Page 13: ...oicemail service offered by your telephone service provider Motorola AX handset can notify you when you have new voicemail messages X Missed Call s When you have unread new missed call s Note In the event your voicemail message notification gets out of sync with your telephone service provider s voice messaging system you can manually reset it by deleting the voicemail entry from your calls list T...

Page 14: ...ssion on a handset When your Motorola AX base enters registration mode Red Slow flashing Alexa service is not ready or possible network connectivity issue Green Quick flashing When your Motorola AX device is updating to a new software LED Refer to table below Handset Locator Press to make handsets ring so that you can locate a missing handset RESET Button Press to restart your Motorola AX base Eth...

Page 15: ...h menus 1 From the standby screen press Menu The main menu is opened 2 Use the u d t u keys to scroll through the menu 3 Left softkey press to action the corresponding word prompt shown in the lower left corner of the display Right softkey press to action the corresponding word prompt in the lower right corner of the display 4 Press e to return to standby Getting to know your phone ...

Page 16: ...s Incoming Calls Outgoing Calls Accepted Calls All Calls Contacts View Predial or Press B to enter the contacts list 1 2 4 2 Menu map 1 You must have allowed access to your contacts in the hellovoice app for the contacts list to be available on your Motorola AX handset s 2 Caller ID shows you who is calling and includes date and time of calls The caller ID information may not be available for ever...

Page 17: ... below 4 Tap Setup a new Motorola System and follow the on screen instructions to add your new Motorola AX device 5 You will be asked to sign in to Amazon account through the hellovoice app If you are not already signed in to your Amazon account via the Amazon Mobile Shopping app on your smartphone you will need to enter your Amazon account details and select Sign in 6 hellovoice will ask you to p...

Page 18: ... devices As part of the sign up process you will be asked to enter and verify your smartphone number and to allow access to your smartphone contacts It is important to allow the Amazon Alexa app to access your contacts as this will enable Alexa to call the person or contact name 15 Return to hellovoice app and tap Continue 16 There may be updates available for your Motorola AX handsets and base es...

Page 19: ...a key is pressed before the set up is complete the screen will display Account error Alexa service is not ready and the handset will announce Your device isn t registered For help go to its companion app Setting up Alexa ...

Page 20: ... 1 Press Menu scroll u to Date Time and press Select 2 The last set date is displayed Enter the date e g when set to MM DD 01 31 2019 for 31 January 2019 and press OK 3 To change the date format scroll d to Date Format and scroll t or u to select either MM DD or DD MM Press OK 4 The last set time is displayed Enter the time e g when set to 24 Hours 14 30 for 2 30pm If the current time format setti...

Page 21: ... 5 seconds Confirm is displayed press Yes to confirm or No to cancel 5 2 Using Alexa 1 Press the display will show Alexa listening and a beep will be heard 2 You can then ask Alexa what you need For example Alexa what s the weather The screen will display Alexa thinking 3 When a response is provided the display will show Alexa speaking Using the phone ...

Page 22: ...l The Motorola AX handset gives you direct access to your smartphone contacts You can now call a contact via your handset using Alexa 1 Press 2 After the beep say for example Call Mom 3 Alexa will ask you to confirm the contact once confirmed the number will dial automatically over the landline 5 3 2 Alexa to Alexa call To call a contact who is registered with Alexa Calling and Messaging via your ...

Page 23: ...eypad number 1 9 to dial a speed dial contact Note To assign a speed dial number see page 35 5 3 5 Dialing from the contacts list 1 Press B to enter the contacts list 2 Scroll u or d to the entry you want 3 Press t to dial Note Instead of scrolling to browse the phonebook entries press the numeric key corresponding to the first letter of the entry you wish to locate and press Search 5 3 6 Dialing ...

Page 24: ...mber format to add or remove 1 and area code as shown 5 3 6 2 Predial a number in the calls list 1 Press u to enter the call list menu 2 Press d scroll u or d to highlight the calls list Missed Calls Incoming Calls Outgoing Calls Accepted Calls All Calls you want 3 Press Select the most recent number or name if stored in the contacts list is displayed 4 Scroll u or d to the entry you want and pres...

Page 25: ...vice requires pulse or rotary dialing you can temporarily switch over to touch tone dialing after the call connects 1 During a call press and hold T is displayed 2 Dial the number the digits will be sent as touch tone signals Note When the call ends the dial mode will automatically return to pulse dial mode 5 11 Intercom 5 11 1 Making an internal call If more than one handset is registered to the ...

Page 26: ...ble Switch Call to switch between the 2 calls Conference to join the 2 calls to make a 3 way call Transfer to transfer the call to the second handset Release Active to end the active call Press Options then scroll u or d to the required option Press Select Conference Transfer and Release Active options are only available when you have one internal and one external call in progress 5 13 Transferrin...

Page 27: ...The ringing will be silenced and Added to Call Blocking will be displayed The incoming call screen will continue to display until the call times out or the caller hangs up Note When you receive a call from a blocked number the ringer will be silenced Blocked will be displayed followed by the caller s number The incoming call screen will continue to display until the call times out or the caller ha...

Page 28: ... Tap on Settings 3 Tap on Device List and select the device linked to the missing handset 4 Tap on Page Devices 5 Press Stop on the hellovoice app or e on the handset to stop the paging call Using the phone ...

Page 29: ...the same time every day weekdays only or weekends only 6 3 Set an Alexa timer 1 Tap 2 After the beep say for example Set a timer for 2 minutes 3 To check how much time is left ask Alexa 4 When the time is up an alarm will sound Note An alarm reminder and timer will sound on the handset that it is activated on 6 4 Making an announcement Alexa can make announcements from your Motorola AX to all othe...

Page 30: ...r compatible Echo and or Alexa device Call Dad s Echo Call Richard s Alexa News Weather Traffic What s in the news Will it rain this weekend What s the weather in Portland How s my commute Questions Answers What can I say Who was the first man on the moon When is sunset Why is the sky blue Timers Alarms and Calendars Set a 10 minute timer Remind me to water the plants Add birthday card to my shopp...

Page 31: ...s What audiobooks do I have For more examples go to Things to Try in the Amazon Alexa app Note Certain services are subject to change or withdrawal at any time or may not be available in all areas and may require separate subscriptions Alexa Voice Services ...

Page 32: ... updated ensure both the hellovoice and Amazon Alexa contacts lists are regularly refreshed and kept up to date 7 1 Viewing details of a contact 1 Press B to enter the contacts list 2 Scroll u or d to the entry you want or search alphabetically Press Options 3 View is highlighted Press Select 7 2 Predialing a contact 1 Press B to enter the contacts list 2 Scroll u or d to the entry you want or sea...

Page 33: ...tact your PBX supplier Note If the caller s number is stored in your contacts list along with a name when you receive a call the name will also be displayed This is provided you have allowed hellovoice app access to your smartphone contacts 8 1 Missed calls notification When you have new missed calls incoming calls that you haven t answered the display shows X Missed Call s and flashes All entries...

Page 34: ...the contacts list is displayed 4 Scroll u or d to the entry you want and press Options 5 Scroll d to Delete and press Select The display shows Delete 6 Press Yes to delete or No to cancel 7 Press e to return to standby 8 2 3 Delete all calls 1 Press u to enter the call list menu 2 Press d scroll u or d to highlight the calls list Missed Calls Incoming Calls Outgoing Calls Accepted Calls All Calls ...

Page 35: ...u by pressing and holding the relevant keypad number 1 9 to add view edit or dial the speed dial information for that key Or enter the speed dial feature via the main menu 9 3 1 Add a speed dial number 1 Press Menu scroll d to Call Settings and press Select 2 Scroll d to Speed Dial and press Select 3 Scroll u or d to select the key where you want to store the number 1 9 press Select If the entry i...

Page 36: ...36 5 Scroll d to the number press Clear to delete a digit or press and hold Clear to delete all digits Edit the number if necessary and press Save 6 Press e to return to standby Call settings ...

Page 37: ... ringer on that handset by pressing Ignore You can also switch the ringer volume off by pressing and holding when the handset is in standby 10 1 2 Ringtone Choose from 10 different ringtones for your handset While scrolling a sample ring will be played for each ringtone 1 Press Menu scroll d to Handset Settings and press Select 2 Sounds is highlighted Press Select 3 Scroll d to Ringtone and press ...

Page 38: ... e to return to standby 10 2 Display 10 2 1 Display contrast 1 Press Menu scroll d to Handset Settings and press Select 2 Scroll d to Display and press Select 3 Contrast is highlighted Press Select 4 Scroll u or d to the contrast level you require and press Select 5 Press e to return to standby 10 2 2 Wallpaper Select from 2 different wallpapers for your handset or set to no wallpaper 1 Press Menu...

Page 39: ...lighted press Select 5 The screen displays Registering and once successful Registered will be displayed Note If the PIN is no longer set to default 0000 then you will be prompted to enter the PIN to register the handset A beep will be heard if the registration is successful The handset is automatically assigned an available handset number If registration is not successful the first time please rep...

Page 40: ...ave 4 Press e to return to standby 10 6 Restore handset default settings 1 Press Menu scroll d to Handset Settings and press Select 2 Scroll d to Handset Reset and press Select 3 Confirm is displayed Press Yes to confirm or No to cancel Note If you reset the handset settings all the handset settings for that handset will return to their default settings e g ringer volume ringtone display language ...

Page 41: ...ress Menu scroll d to Advanced Settings and press Select 2 Base Settings is highlighted Press Select 3 Scroll d to Base Version and press Select 4 The Firmware and Hardware Versions Serial Number and MAC address will be displayed 5 Press e to return to standby 11 1 3 Restore base default settings 1 Press Menu scroll d to Advanced Settings and press Select 2 Base Settings is highlighted Press Selec...

Page 42: ...roll d to Advanced Settings and press Select 2 Scroll d to Line Settings and press Select 3 Enter the PIN and press OK 4 Intrusion Call is highlighted Press Select 5 Scroll u or d to Not Allowed or Allowed and press Select 6 Press e to return to standby 11 3 2 Flash mode 1 Press Menu scroll d to Advanced Settings and press Select 2 Scroll d to Line Settings and press Select 3 Enter the PIN and pre...

Page 43: ...3 Enter the PIN and press OK 4 Scroll d to Area Code and press Select 5 The default area code is displayed press Clear to delete a digit or press and hold Clear to delete all digits Enter the area code and press Save 6 Press e to return to standby Note The default setting for area code is 555 It is recommended that you update it to your correct area code Advanced settings ...

Page 44: ...On Out of range tone Off Docking tone On Handset name Handset Date time 01 01 2019 12 00 Auto answer Off Auto hang up On Receiver volume 1 Speaker volume 6 PIN 0000 Intrusion call Allowed Flash mode Flash 2 600ms Dial mode Tone Area code 555 Default settings ...

Page 45: ...vice Settings 5 Tap on the Motorola AX device you want to de register 6 Tap on Deregister and confirm Your Motorola device will be deregistered from Amazon Alexa account On hellovoice app 7 Open the hellovoice app on your smartphone 8 Tap on Settings 9 Tap on Device List 10 Tap on the Motorola AX device you want to delete 11 Tap on Delete AXB_XXXX where XXXX is the device name and Delete to delete...

Page 46: ...ces contacts and calls information from the hellovoice app 1 Open the hellovoice app on your smartphone 2 Tap on Settings 3 Tap on Help Support 4 Tap on Delete hellovoice account and Confirm to delete all Motorola AX devices contacts and calls information from hellovoice Deleting hellovoice account ...

Page 47: ...uency band 1921 536 1928 448MHz Channels 5 Base voltage AC voltage 50Hz 60Hz 100V 230V AC Base voltage Adaptor output 5VDC 1A Handset voltage 750mAh 1 2Vx2 AAA Ni MH battery Charger voltage Adaptor output 6VDC 0 4A Technical Specifications ...

Page 48: ...l jack Use only the supplied telephone line cord or ensure that the pin connections are correct when using an existing telephone line cord Check with your telephone service provider for network issues Reset the Motorola AX device by removing the batteries from the handset and pressing the RESET button on the base Wait for around 15 seconds before connecting it again Allow up to one minute for the ...

Page 49: ...scription with your telephone network operator If you subscribe to high speed internet service through your telephone line try installing a DSL Digital Subscriber Line filter between the base and the telephone wall jack This filter will help prevent interference noise and caller ID problems caused by DSL interference The caller may have withheld their number Check that your caller is not making ca...

Page 50: ...app For further help you can go to Apple or Google support iOS https getsupport apple com Android https support google com android Unable to open the hellovoice app Force close the app Restart your smartphone Uninstall and reinstall the app Alexa does not respond Check that the AC power adapter is securely plugged into the base and power outlet Check that the Ethernet cable is securely plugged int...

Page 51: ... further use for it please remove any batteries and dispose of them and the product according to your local authority s recycling processes For more information please contact your local authority or the retailer where the product was purchased Product disposal instructions for business users Business users should contact their suppliers and check the terms and conditions of the purchase contract ...

Page 52: ...CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS OR ACCESSORIES TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW Some jurisdictions do not allow the limitation or exclusion of incidental or consequential damages or limitation on the length of an implied warranty so the above limitations or exclusions may not apply to you This warranty gives you specific legal rights and you ma...

Page 53: ... centers are excluded from coverage Altered Products Products or Accessories with a serial numbers or date tags that have been removed altered or obliterated b broken seals or that show evidence of tampering c mismatched board serial numbers or d nonconforming or non Motorola branded housings or parts are excluded from coverage Communication Services Defects damages or the failure of Products or A...

Page 54: ...ions to this equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired ...

Page 55: ...ment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer If this equipment is malfunctioning it must be unplugged from the modular jack until the problem has been corrected Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents For repair procedures follow the instructions outlined under th...

Page 56: ...e emission limits for exposure to radio frequency RF energy set by the Federal Communications Commission FCC of the U S Government These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population The guidelines are based on the safety standards previously set by both U S and international standards bodies These standards include a substantial...

Page 57: ...ables will reach the router telephone socket and AC outlet 1 Use the following templates to mark the drilling locations 2 To wall mount the base drill two holes in the wall 6 6cm apart horizontally using an 5mm drill bit 3 Insert the wall plugs if necessary then insert the screws leaving about 5mm protruding from the wall on which to hang the phone 6 6cm Wall mounting 6 6cm ...

Page 58: ...58 4 Slot the holes on the back of the base over the screw heads and gently pull the base down to make sure it is securely in place Wall mounting ...

Page 59: ...go are trademarks or registered trademarks of Motorola Trademark Holdings LLC and are used under license All other trademarks are the property of their respective owners 2019 Motorola Mobility LLC All rights reserved Amazon Alexa and all related logos are trademarks of Amazon com Inc or its affiliates Motorola AX Series UG USA_Issue 1 2 ...

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