Motorola Avigilon ACC VMA-RPA-RGD-8P2 User Manual Download Page 41 | Manualshive

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9. If the appliance is part of a Site cluster or parent-child Site family configuration:

a. Access the WebUI and reenter the correct IP address via its web UI. It is highly recommneded

to be in the same IP subnet as the other servers in the ACC Site.

b. If the appliance is not part of a merged Site, activate its licenses.

c. Merge or connect the appliance back to the Site or Site family.

Restoring Factory Default Settings

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Summary of Contents for Avigilon ACC VMA-RPA-RGD-8P2

Page 1: ...User Guide Avigilon ACC ES Rugged 8 Port Appliance VMA RPA RGD 8P2 and VMA RPA RGD 8P4 ...

Page 2: ...ng no license is granted with respect to any copyright industrial design trademark patent or other intellectual property rights of Avigilon Corporation or its licensors This document has been compiled and published using product descriptions and specifications available at the time of publication The contents of this document and the specifications of the products discussed herein are subject to c...

Page 3: ...ng the ACC ES Admin Web UI 18 Viewing PoE Port Status 20 Managing ACC Services and Storage 21 Providing Service Logs for Support 21 Rebooting the Device and Managing Device Settings 22 Monitoring and Disconnecting the Storage SSD 23 Connecting the Device to Users and Cameras 25 Assigning a PoE Power Budget 26 Providing Device Logs for Support 27 Installing and Starting the ACC Client 28 Connecting...

Page 4: ...cate 35 Upgrading the Firmware 36 Using the Software Reset Button 38 Restoring Factory Default Settings 40 Replacing the Storage SSD 42 Troubleshooting 45 Cannot Discover the Device 45 Network Configuration 45 Checking System Health 45 For More Information 46 4 ...

Page 5: ...ations The appliance features l A PoE switch to connect and power IP cameras l Built in server to run the Avigilon Control Center Server Software l Video analytics engine to enable classified object detection on connected non analytic cameras This guide describes how to install the appliance in various locations with unique power requirements and how to configure the system after the appliance has...

Page 6: ... four round head screws to attach the the ACC ES Rugged 8 Port Appliance to the mounting plate in a plastic bag labeled DIN rail 2 Important For compliance to UL 60950 1 if the ACC ES Rugged 8 Port Appliance is powered by an external power adapter it must be a UL Listed power adapter suitable for use at Tma is 40C whose output meets ES1 or SELV and is rated 9 32Vdc 100W minimum Please contact Avig...

Page 7: ...rnal components as shown below 5 CMOS Battery Holder The power from the battery in the holder maintains the appliance s internal time and date settings and BIOS settings in the CMOS memory If the time and date settings on the appliance become unreliable the battery must be replaced by a trained technician only Danger of explosion if battery is incorrectly replaced Replace only with the same or equ...

Page 8: ...amera video 3 Camera network uplink port Accepts a 1GbE Ethernet connection to link to other PoE switches and cameras 4 USB 2 0 ports 5 PoE switch component Connect cameras to the 10 100 speed PoE switch component to power the cameras and record video The switch is capable of providing a total of 60 watts of power shared across all the PoE ports 6 I O connector Provides connections to external inp...

Page 9: ... a web interface accessed from any Windows Mac or mobile device using any of the following web browsers l Mozilla Firefox browser version 3 6 or later l Google Chrome browser 8 0 or later l Microsoft Edge browser 25 or later l Safari 5 0 or later l Chrome on Android 2 2 or later l Safari on Apple iOS 5 or later l Windows Internet Explorer browser version 7 0 or later Note Your web browser must be ...

Page 10: ...Uplink only No Static or DHCP assigned Unconnected leave as DHCP Camera LAN Uplink and connected cameras will use Zeroconf IP addresses Camera LAN Uplink only Yes Unconnected leave as DHCP Static DHCP assigned DHCP Zeroconf Corporate and Camera LAN Uplink via Camera LAN Uplink only Static DHCP assigned DHCP Zeroconf Static DHCP assigned DHCP Zeroconf Corporate and Camera LAN Uplinks must be on dif...

Page 11: ...connectors 2 Mark the locations of the screw holes on the surface 3 Drill holes for the anchors and insert the anchors into the wall If you are using wood concrete or masonry screws drill holes as appropriate 4 Attach the appliance to the surface using the fasteners you provide To mount the DIN rail bracket and mounting plate to the appliance A mounting plate bracket and screws to attach the brack...

Page 12: ...ded in the plastic bag labeled DIN rail 1 The tabs on the back of the of the appliance fit into the slots on one side of the bracket only jIndicates the tabs on the mounting plate which fit in to the slots on the rear of the appliance kIndicates the top edge of the DIN mounting bracket The example orientation places the appliance on the mounting bracket so that the front of the appliance is facing...

Page 13: ...ots on the rear of the appliance into which the tabs on the mounting plate fit 4 Clip the appliance to the DIN rail with the DIN rail bracket on the mounting plate correctly aligned so the front panel LED indicators are visible and the rear panel connections are accessible CAUTION The device must be mounted as instructed or any issues that arise will not be covered by the warranty Mounting an ACC ...

Page 14: ...GND To make a permanent power connection unswitched connect both the ACC and VCC wire to the positive side of the power source Connect the ground wire to the ground side of the power source To connect to a switched power signal like a vehicle accessory signal in a vehicle use the ACC wire The system will turn ON when the ACC wire is connected to the positive side of the power source The system wil...

Page 15: ...ators display the correct status See LED Indicators on page 31 for more information 2 If you are configuring the device with a static IP address connect a DHCP enabled port on your configuring laptop with an Ethernet cable directly to the camera network eth0 port on the device Otherwise connect the device to the corporate network using the corporate network eth1 port 3 On the connected laptop or n...

Page 16: ...tificate Authorities CAs that are not provided with the device can be added and the signed certificates from CAs for public servers such as Google Mail that are provided with device can be disabled For more information see Managing Certificates on page 33 7 When you are prompted by the Web Interface enter a new password for the administrator username The Strength meter measures the complexity of y...

Page 17: ...m the device to the corporate network port b Disconnect the configuring laptop from the camera network port 12 Connect the cameras to the PoE ports For more information about the Web Interface see Configuring the Appliance on page 18 You are now ready to connect the ACC ES Rugged 8 Port Appliance to an ACC site You can then configure the device and cameras for daily operation through the AvigilonC...

Page 18: ...kstation with network access to the device The first time you access the ACC ES Admin Web UI of your device use one of the following methods l Discovering the Device 1 Open the Network tab in File Explorer Windows or Finder Macintosh to locate the device You are looking for a network device labeled VMA RPA RGD 8Px serial number 2 Right click and select View Device Webpage to open the device sign i...

Page 19: ...tional and Rebooting then Initializing when the device is restarting The panel provides technical information about your device product name part number serial number and firmware version l Network Displays information about the two uplink ports on the device Click to open the Network panel See Connecting the Device to Users and Cameras on page 25 l PoE Displays status information about each PoE p...

Page 20: ...e is no device connected to the port Unpowered The PoE port power is switched off from the PoE page in the ACC ES Admin Web UI Yellow Overloaded A PoE device is connected to the port but is not receiving power This status typically occurs when one port is overcurrent or the device is requesting more power than budgeted etc Low current The device is getting low current from the port Red Error The d...

Page 21: ...tname or IP path 3 In the Network Path field enter the path to the preferred video archiving location 4 If the network location requires authentication enter the credentials in the Username and Password fields 5 Click Apply l Service and RTP Ports panes To change the UDP and TCP ports used to communicate with the appliance l In the Service Ports pane enter the Base value to use for the HTTP HTTPS ...

Page 22: ...evice and Managing Device Settings On the Device panel use the l General pane to l Reboot the device from the ACC ES Admin Web UI You can monitor the progress of the device as it reboots from the ACC ES Admin Web UI launch page see For more infomation see Launching the ACC ES Admin Web UI on page 18 l Select a Language for the ACC ES Admin Web UI from the drop down list l Hostname pane to enter a ...

Page 23: ... do not use an NTP server Note The default set of NTP servers is always present in the Servers list The default list cannot be rearranged or deleted l 0 pool ntp org l 1 pool ntp org l 2 pool ntp org l 3 pool ntp org Click Apply to save the time settings l Upgrade Firmware pane to install the latest version of the firmware on your device or to reinstall the firmware if it becomes corrupted For mor...

Page 24: ...to display details about the drive including its model and serial numbers Eject the SSD 1 Click The status changes to and changes to indicating all services have stopped Tip If you decide not to remove the SSD click to reconnect the SSD 2 You can now remove the SSD from the appliance See Replacing the Storage SSD on page 42 3 After installing the replacement SSD in the caddy and inserting it back ...

Page 25: ...mera network configure it to use the appliance as its time NTP server if the appliance is running ACC 7 x or later For more information about the network connections see Supported Network Configurations on page 10 You can perform any of the following actions in each of the panes in the Network panel To Do this Set how the device obtains an IP address for each network In each of the panes in the Ne...

Page 26: ...get bar indicates the total amount of power budgeted for all devices connected to the PoE ports l The Consumption bar indicates the actual amount of power currently used by all the connected devices Adjust the power used by each PoE port Tip You can also use the Power bar to remotely power cycle the camera After you set the Power setting to Off wait for the camera to power off then change the Powe...

Page 27: ...om the Logs Typically Avigilon Technical Support assists you to access and filter the logs on this panel to isolate the logs that they require You then copy and paste the logs into a text file save it and send it to Avigilon Technical Support You can filter the logs to display the information that you need 1 In the drop down list select the type of application log that you need The options are o S...

Page 28: ...to the Internet 1 Open a web browser from a network workstation with network access to the Internet 2 Download the ACC Client software from the Avigilon website avigilon com support software Click through to the installation software for the latest version of the ACC Client software Note The first time you access the web site from which you download the software you will be prompted to register En...

Page 29: ...e available on the Avigilon website avigilon com support software Connecting to Avigilon Cloud Services After activating your ACC software you can connect your ACC site to the cloud free of charge and take advantage of the capabilities and features that provide centralized access across distributed systems To connect your site to Avigilon Cloud Services see help avigilon com cloud For information ...

Page 30: ...IN1 Alarm Inputs Active Low inputs To activate connect the Input to the Ground pin GND To deactivate leave disconnected DI2 IN2 DI3 IN3 DI4 IN4 DI5 IN5 DI6 IN6 GND_DI1_2_3 Ground pin for Inputs 1 2 and 3 GND_DI4_5_6 Ground pin for Inputs 4 5 and 6 D01 OUT1 Outputs Form A dry contact outputs When active terminals are connected When inactive terminals are disconnected Note Contacts are normally open...

Page 31: ...s PoE Swich Left Yellow On Port is delivering PoE power Off Port is not delivering PoE power Blinking Port is not delivering PoE power but PoE camera is connected Right Green On Network link is present Off Network link is not present Blinking Network activity is present Corporate Camera Uplink Ports Right Green On Network link is present Off Network link is not present Blinking Network activity is...

Page 32: ...ss the amount of power loss in the cable is known use the following estimates l If the device uses less than or equal to 16 W expect 2 5 W of power loss l If the device uses more than 16 W expect 4 5 W of power loss To calculate the recommended power budget for each port use the following equation Power budget Camera power consumption Expected cable power loss Example Connect the following 4 camer...

Page 33: ...ves a certificate identifying the Google Mail server The ACC software verifies the certificate by confirming the CA that signed the Google Mail certificate is from the list of well known trusted CAs and the connection is secured Note The signed certificates shipped with the device are the same as those shipped with Mozilla s browser and are publicly available from The Debian Project The certificat...

Page 34: ...r does not accept the CSR use the certificate issuer s preferred method to generate the CSR 2 After you receive the crt file containing the new certificate from the certificate issuer save it to a location accessible to the device 3 Upload the new certificate to the device a Open the Web UI click Device in the navigation bar and scroll down to the Certificates pane b On the Web Certificate tab cli...

Page 35: ...known trusted CAs to the ACC software when it tries to access the mail server The certificate cannot be verified unless a certificate signed by that CA is uploaded to the User Certificate Authorities tab of the Certificates pane If you are required to upload a signed certificate from a CA complete the following steps 1 Open the Web UI click Device in the navigation bar and scroll down to theCertif...

Page 36: ...e from the ACC ES Admin Web UI 1 Navigate to the Device panel 2 If necessary scroll to show the Upgrade Firmware pane 3 Use one of these methods l Drag and Drop 1 Use Windows Explorer to navigate to the location of the downloaded firmware file 2 Click on the file in the Explorer window and drag it over the Drop fp file here or click to upload area l Click to upload 1 Click in the Drop fp file here...

Page 37: ...ncel upload before the file has uploaded Note If an error occurs during the upload phase or the upgrade process or if the firmware becomes corrupted you are prompted to remove the file Upgrading the Firmware 37 ...

Page 38: ...ideos will not be lost The reset button is located behind the locked panel on the front of the ACC ES Rugged 8 Port Appliance To reset the appliance 1 Unlock and open the front panel using the provided key Tip Turn the key 180 degrees counter clockwise to unlock the front panel The front panel drops down and is attached to the appliance by a strap 2 After you ve located the reset switch on the app...

Page 39: ...ding has resumed a Access the ACC ES Admin Web UI sign in page and log in For more information see Launching the ACC ES Admin Web UI on page 18 b On the Storage panel of the web interface launch page check that the Status is Using the Software Reset Button 39 ...

Page 40: ...restore 2 Insert the USB memory drive into any of the USB ports 3 If the appliance is part of a merged Site or parent child Site family configuration a Remove it from the Site before doing the reset b If the appliance is not part of a merged Site deactivate the licenses 4 Power cycle the ACC ES Rugged 8 Port Appliance You can l Unplug the appliance and plug it in again l Reset the appliance see Us...

Page 41: ...d reenter the correct IP address via its web UI It is highly recommneded to be in the same IP subnet as the other servers in the ACC Site b If the appliance is not part of a merged Site activate its licenses c Merge or connect the appliance back to the Site or Site family Restoring Factory Default Settings 41 ...

Page 42: ... Start regularly backing up the system settings for the appliance after you configure it so that they can be restored if you ever need to replace the storage SSD Whether replacing a failed SSD or a functioning one some downtime is required All recording is stopped as soon as the SSD is in the ejected state and can start only after a backup of the previous settings is restored or the ACC ES Rugged ...

Page 43: ...avigation bar For more information see Monitoring and Disconnecting the Storage SSD on page 23 c On the Storage panel of the web interface launch page click The status changes to and changes to indicating all services have stopped Note All recording and software services on the appliance are stopped if a functioning storage SSD is ejected Recording will resume after the software services have rest...

Page 44: ...SD c Put the tray onto the sliding drawer d Push the blue tab inwards until you hear a faint click as the SSD physically connects to the appliance The status of the SSD in the Storage panel of the web interface launch page changes to When the SSD is physically reconnected the status changes to 7 Restore the most recent backup of the ACC system settings or configure the ACC ES Rugged 8 Port Applian...

Page 45: ...nd install and open the ACC Client software on to the configuration laptop For information see Installing and Starting the ACC Client on page 28 2 Note The username and password for the Web Interface application is separate from the administrator username and password for the ACC Server 3 Display the server Setup tab 4 Open a web browser and enter the IP address in this format https IP address Net...

Page 46: ...al Support Contact Avigilon Technical Support at avigilon com contact Limited Warranty and Technical Support Avigilon warranty terms for this product are provided at avigilon com warranty Warranty service and technical support can be obtained by contacting Avigilon Technical Support avigilon com contact For More Information 46 ...

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