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Motorola APX 7500, Detailed Service Manual

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Motorola APX 7500 Detailed Service Manual Download Page 129

68009482001

September 9, 2011

Troubleshooting Charts and Error Codes

 Troubleshooting Charts

7-13

Figure 7-11. 

APCO RX Audio - A

Apply an on-channel signal at -47dBm,
modulated by a 1kHz tone at 60% rated 
system deviation, to the Consolette receiver.

Is there a 1kHz, 

~300mVrms tone at U1810-

6 on the Consolette 

Mainboard?

Reprogram/Replace Consolette

Mainboard.

Is the APX7500 mobile

operating properly?

Refer to the APX7500

Detailed Service 

Manual for correct 

operation and 

troubleshooting.

Is there a 1kHz, 

~300mVrms tone at

R2830?

Is ~3.3Vdc 

present at     
U1810-2?

There may be an issue with the 

internal board routing of 

VCC_3.3V.

Verify R1878, U1810,

C1820, R1877, R1876 &

C1869 are placed properly.

Does U1810-1

measure ~2.8Vdc? 

Replace U1810.

Reprogram/Replace Consolette

Mainboard.

No

No

No

No

No

No

No

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Is there a 1kHz, 

Accessory 1 Connector 

(J104-4)?

~300 mVrms tone at the

STOP

Is the RX Codec Adjustment      

in the Consolette Configuration 

properly tuned?

Refer to the “Receive 

Audio Tuning - 

RX_AUDIO” section of

the manual.

~300mVrms tone present 

Summary of Contents for APX 7500

Page 1: ...APX TWO WAYRADIOS APX 7500 MULTI BAND CONSOLETTE DETAILED SERVICE MANUAL ...

Page 2: ...n page xiii in the front of this manual Declaration of Conformity This declaration is applicable to your radio only if your radio is labeled with the FCC logo shown below Per FCC CFR 47 Part 2 Section 2 1077 a Responsible Party Name Motorola Solutions Inc Address Motorola Solutions Inc 1301 E Algonquin Rd Schaumburg IL60196 1078 U S A Phone Number 1 800 927 2744 Hereby declares that the product Mo...

Page 3: ...usive right to copy or reproduce in any form the copyrighted computer program Accordingly any copyrighted Motorola computer programs contained in the Motorola products described in this manual may not be copied reproduced modified reverse engineered or distributed in any manner without the express written permission of Motorola Furthermore the purchase of Motorola products shall not be deemed to g...

Page 4: ...Notes ...

Page 5: ...iii General xiii Recommendations xiv General Electrostatic Discharge Recommendations xiv APX 7500 Multi Band Consolettes xvii Transmitter Specification xvii Receiver Specification xvii Power and Battery Specification xviii Regulatory Certifications xviii Environmental Specification xviii FCC Certification ID xix General xix Others xix Chapter 1 Introduction and Ordering 1 1 1 1 Notations Used in T...

Page 6: ...9 Main SSI Bus 2 6 2 3 10 Nautilus FPGA Control signals 2 6 2 3 11 USB Connectivity 2 6 2 3 12 USB Device port 2 6 2 3 13 USB Host port 2 7 2 3 14 Ethernet Connectivity 2 8 2 3 15 Receive Audio Paths 2 8 2 3 15 1 Headset Receive Audio 2 8 2 3 15 2 Recorder and External PA Receive Audio 2 9 2 3 15 3 APCO Crosspatch and Audio Jack Receive Audio 2 10 2 3 15 4 Wireline Receive Audio 2 10 2 3 15 5 Exte...

Page 7: ...he changes to the Consolette 3 16 3 7 2 7 File maintenance on the PC 3 17 3 7 3 Consolette Setup 3 17 3 7 3 1 Remote Control via TRC Setup 3 21 3 7 3 2 Remote Control via ACIM Setup 3 22 3 7 3 3 Remote Control via E M Setup 3 22 3 7 3 4 Rear Panel Setup 3 24 3 7 3 5 Front Panel Setup 3 27 Chapter 4 Feature Operation 4 1 4 1 O5 Control Head L999_ required 4 1 4 2 Keypad Operation L999_ required 4 1...

Page 8: ... 23 4 25 Crossmute Operation L999_ required 4 24 4 25 1 Connection 4 24 4 26 Emergency 4 25 Chapter 5 Maintenance 5 1 5 1 Introduction 5 1 5 2 Assembly and Disassembly Procedures 5 1 5 2 1 Top Cover 5 2 5 2 1 1 Removing the Top Cover 5 2 5 2 1 2 Replacing the Top Cover 5 2 5 2 2 Front Panel 5 3 5 2 2 1 Removing the Front Panel 5 3 5 2 2 2 Removing the Control Head O5 5 3 5 2 2 3 Replacing the Cont...

Page 9: ... J104 DB 25 6 5 6 6 6 HEADSET 1 J11 RJ45 6 6 6 6 7 HEADSET 2 J12 RJ45 6 6 6 6 8 WIRELINE J21 RJ45 6 7 6 6 9 RECORDER J23 RJ45 6 7 6 6 10 CROSSPATCH J24 RJ45 6 8 6 6 11 ACIM J22 RJ45 6 8 6 6 12 LAN J13 RJ45 6 8 6 6 13 LINE OUT P100 AUDIO JACK 3 5MM 6 9 Chapter 7 Troubleshooting Charts and Error Codes 7 1 7 1 List of Troubleshooting Charts and Error Codes 7 1 7 2 Troubleshooting Charts 7 3 Chapter 8...

Page 10: ...x Table of Contents September 9 2011 68009482001 Chapter 10 Acronyms and Definitions 10 1 10 1 Terms and Definitions 10 1 Index Index 1 ...

Page 11: ...tings Page Bottom Page 3 20 Figure 4 1 Auxiliary Display 4 2 Figure 4 2 APX 7500 Consolette to MCC7500 topology 4 6 Figure 4 3 APX 7500 Consolette to MCC7500 topology 4 7 Figure 4 4 Remote Key Up 4 7 Figure 4 5 MCC7500 and CCGW with ACIM Typical System Architecture 4 11 Figure 5 1 Removing and Replacing the Top Cover 5 2 Figure 5 2 Removing and Replacing the Control Head 5 3 Figure 5 3 Removing an...

Page 12: ...able 6 1 CAN 6 3 Table 6 2 USB HOST 6 4 Table 6 3 USB DEVICE 6 4 Table 6 4 ACCESSORY 2 6 4 Table 6 5 Accessory 1 6 5 Table 6 6 Headset 1 6 6 Table 6 7 Headset 2 6 6 Table 6 8 Wireline 6 7 Table 6 9 Recorder 6 7 Table 6 10 Crosspatch 6 8 Table 6 11 ACIM 6 8 Table 6 12 LAN 6 8 Table 6 13 Line Out 6 9 Table 7 1 List of Troubleshooting Charts 7 1 Table 7 2 Error Table 7 2 Table 8 1 Table of Exploded V...

Page 13: ...ng and Surge Suppression General The installation of Transient Voltage Surge Suppression TVSS devices is a requirement for all communication sites and is essential for all facilities where communication related electronics and electrical equipment are in use Surges and transient power anomalies are potentially destructive electrical disturbances the most damaging being over voltage occurrences and...

Page 14: ...emely sensitive to electrostatic discharge ESD Motorola recommends that an antistatic wrist strap and a conductive foam pad be used when installing or upgrading the system If an ESD station is not available wear an antistatic wrist strap Wrap the strap around the wrist and attach the ground end usually a piece of copper foil or an alligator clip to an electrical ground An electrical ground can be ...

Page 15: ...e Cord AS3112 Plug Australia Selection ITEM NUMBER DESCRIPTION X MHUF1298 Transceiver 7 800MHz X MHUD1800 Transceiver VHF X MHUE2217 Transceiver UHF R2 X MHUE2207 Transceiver UHF R1 X MHUR1004 Transceiver 7 800 and VHF X MHUS1008 Transceiver 7 800 and U1 X MHUS1006 Transceiver 7 800 and U2 X MHUT1008 Transceiver U1 and VHF X MHUT1010 Transceiver U2 and VHF X MHUE1002 Transceiver U1 and U2 X X X X ...

Page 16: ...it X X X X X X X X X X 28009234001 14 pin terminal connector X X X X X X X X X X PMUN1038_ APX7500 Consolette STANDARD TIB MP X X X X X X X X X X HKN6205_ REMOTE FLEX KIT X X X X X X X X X X 0364332H02 SCREW ASSY SEALING X X X X X X X X X X 3264059H01 SEAL OVERMOLDED FRAME X PHHN1010_ Front panel tanapa Full feature X PHCN4000_ O5 control head front X HKN6191_ O5 flex X HLN1468_ O5 control head ba...

Page 17: ...m Conducted Radiated 85 dBc 20 dBm Audio Response 1 3 dB EIA 1 3 dB EIA 1 3 dB EIA 1 3 dB EIA 1 3 dB EIA FM Hum Noise 25 20 KHz 12 5 KHz 40 34 dB 40 34 dB 50 40 dB 45 40 dB 45 40 dB Audio Distortion 2 2 2 2 2 700 MHz 800 MHz VHF UHF R1 UHF R2 Frequency Range Bandsplits 700 MHz 764 776 800 MHz 851 870 MHz VHF 136 174 MHz UHF R1 380 470 MHz UHF R2 450 520 MHz Channel Spacing 25 12 5 kHz 25 20 12 5 k...

Page 18: ...13 8V 0 85A 764 870 MHz 0 85A 136 174 MHz 0 85A 380 470 MHz 0 85A 450 520 MHz Receive Current at Rated Audio at 13 8V 1 5A 764 870 MHz 1 5A 136 174 MHz 1 5A 380 470 MHz 1 5A 450 520 MHz Transmit Current A at Rated Power 136 174 MHz 10 50 Watts 13A 50W 8A 15W 380 470 MHz 10 40 Watts 11A 40W 8A 15W 450 520 MHz 10 45 Watts 11A 45W 8A 15W 764 870 MHz 10 35 Watts 12A 35W 8A 15W FCC Part 90 FCC Part 15 ...

Page 19: ...92FT7044 10 45 Watts 450 520 MHz and 10 35 Watts 764 870 MHz 7 800 U2 AZ492FT7047 L30TSS9PW1AN L_MHUT1010A 109U 92FT7047 10 50 Watts 136 174 MHz and 10 45 Watts 450 520 MHz VHF U2 Limited Front Panel Configuration Dimension 16 x 18 1 x 4 2 406 x 460 x 107mm Full Feature Front Panel Configuration Dimension 16 x 18 75 x 4 2 406 x 476 x 107mm Limited Front Panel Configuration Weight 18 5 lbs 8 4 kg F...

Page 20: ...ollows channel activity Relay Output Type Form A SPST normally open solid state relay 350V 120 mA MAX E M Connector DB25 LAN Specifications Bandwidth 10 100 Base T VIP Specifications Input Rating 5 5V 12mA MAX Output Rating Open Drain N channel FET 28V 150mA MAX VIP Connector Type 14 pin terminal connector adapter connector shipped with unit Crosspatch Specifications Crosspatch Connector Type RJ45...

Page 21: ...nd due care must be taken and observed NOTE An operational procedure practice or condition that is essential to emphasize CAUTION indicates a potentially hazardous situation which if not avoided might result in equipment damage WARNING indicates a potentially hazardous situation which if not avoided could result in death or injury DANGER indicates an imminently hazardous situation which if not avo...

Page 22: ...front panel and the full featured front panel contains the O5 control head Rear panel interfaces include Tone Remote Control TRC ACIM and E M Ear and Mouth for interfacing to remote consoles and desksets such as the MC2000 the MCC5500 Gold Series Elite Console and the MCC7500 All models are equipped with an internal AC to DC power supply and support Battery Revert operation Additionally there is a...

Page 23: ... A GA00469_ Extended Dispatch Functionality a software option that enables advanced functionality via the ACIM interface on ASTRO P25 and MDC Conventional channels Advanced functionality includes Emergency Alarm ACK Encode Status Update Decode Message Update Decode Status Request Encode Radio Enable Disable Encode Radio Check Encode Remote Monitor Encode B CA01598_ Adds an AC power cord with conne...

Page 24: ... switch CDN6281 vi USB GCAI programming data cable HKN6184_ vii RS232 GCAI programming data cable HKN6183_ 1 4 2 Replacement Parts The following is a list of parts that ship standard with each Consolette and are available for replacement if necessary i Coin cell battery 6071032M01 ii 14 pin terminal mating connector 28009234001 iii Packing kit HBN5097_ In the event that the unit needs to be sent i...

Page 25: ... Cabling Chart Function s Connector Location Cable CPS Programming USB the transceiver Flash Programming USB both the transceiver and the Consolette controller card Radio packet data applications USB GCAI on O5 Control Head or AUX GCAI on front panel HKN6184_ Radio packet data applications RS232 Tactical OTAR RS232 GCAI on O5 Control Head or AUX GCAI on front panel HKN6183_ Consolette Configuratio...

Page 26: ...1 Full Featured Front Panel Figure 1 2 Limited Front Panel Table 1 2 Front Panel Functionality Features Full Feature Front Panel L999_ Limited Front Panel L998_ Local Control Head Supported No GCAI Paddle mic supported No Internal local speaker No Clock VU Meter Auxiliary Display Numeric Keypad No Programmable Buttons Limited to 3 prog button ...

Page 27: ...yload Port External Programming Port s External IV D Port Tactical OTAR Port Control head on off switch No Features Full Feature Front Panel L999_ Limited Front Panel L998_ TRC with Wireline E M with Wireline ACIM with Wireline APCO Interface Crosspatch Interface Crossmute Interface Recorder Auxiliary Audio Jack Auxiliary External Mobile speaker Headset Interface 2 No General Purpose Inputs Output...

Page 28: ... Comparison 1 5 3 General Table 1 4 General requires appropriate options ordered Features Full Feature Front Panel L999_ Limited Front Panel L998AA Power supply with battery revert AC Power on off switch Intermittent Duty Cycle EIA TIA Dual Band supported IP Interface ...

Page 29: ...o the Mainboard in the form of signal AC_POWER_GOOD through P2 pin 2 with logic High at 3 0VDC 0 2 logic Low at 0 3VDC to 0 5VDC This AC_POWER_GOOD signal is routed to two locations via the Mainboard The first location being the GCAI board PPLN7790 which contains the front panel power on LED AC_POWER_GOOD is routed to this board through connector P2000 pin 2 along with A through P2000 pin 1 When A...

Page 30: ...2 4 TPS65010 Power Management IC The Texas Instruments TPS65010 power management IC U1301 provides several voltages used by the OMAP microcontroller and peripheral devices It also provides the proper power on sequence of these voltages The TPS65010 is supplied by the 5 volt switching regulator It contains two stepdown converters and two low drop out regulators VMAIN is a step down converter with a...

Page 31: ...ector on the remote TIB interface Additionally the Consolette has many communication ports on the rear panel There are eight 8 RJ 45 connectors a USB device type B port a USB host type A port a 3 5mm audio jack a DB25 accessory connector a 14 pin accessory connector and one or more RF connectors All of these ports are attached to backplane boards which are connected to the Mainboard via two ribbon...

Page 32: ...ck is not present at power on then the FPGA will not work properly The core voltage and I O voltage banks can power on in any sequence and the core voltage draws up to 500 mA at power on The FPGA is programmed by the OMAP using the SPI bus each time the Mainboard powers on Upon completion of programming the signal NAUT_CONFIG_DONE goes high A failure in programming the FPGA will display FL 1C 86 e...

Page 33: ...nterface The user interface consists of the O5 control head 19 buttons and a GCAI connector In addition user feedback is provided using a 131 x 53 pixel LCD and a bi color LED One of the buttons is used for the Speaker_Mute function This input will disable and re enable the local speaker audio Three of the buttons are grouped together and used for the LCD softkeys three others are used as programm...

Page 34: ... NAUT_CONFIG NAUT_CONFIG_DONE 2 3 11 USB Connectivity The Consolette Mainboard has two USB ports for communication A USB full speed device port USB 1 1 compliant and a USB Host port version 1 1 compliant that supports low and full speed 2 3 12 USB Device port The USB device port uses the internal OMAP transceiver which is connected to Pin Group 0 The OMAP USB transceiver transmits and receives ser...

Page 35: ...ts an over current condition then the USB2_OC line is pulled low Over current is detected when the current draw exceeds 500 mA If a current higher than one Amp is detected then the output is disabled The Host port has 15kOhm pull down resistors for D and D and also contains the same ST202 filter as the Device circuit to protect the USB Host data lines from ESD and RFI The enumeration process is st...

Page 36: ...within the Codec however there is various circuitry external to the Codec on these paths which allow separate receive audio gain adjustments The Codec master receive gain adjustment for all three outputs is in the Consolette CPS labeled RX Codec Adjustment This gain adjustment can vary from 42 dB to 20 dB in 0 5 dB steps By default the receive audio level from the Codec outputs should measure appr...

Page 37: ...e for both single ended recorder audio and single ended external PA audio Coming out of Codec OUTP2 this audio is split and passed through recorder audio muting gate U1813 which is controlled by OMAP output REC_ACT U400 pin V19 and external PA muting gate U1815 which is controlled by OMAP output EXT_PA_ACT U400 pin N21 These muting gates unmute when there is valid audio present however these mutin...

Page 38: ...the customer s setup has a signal with a high voltage or if the customer wants to switch in a ground signal The relay circuitry has a maximum load voltage of 350V and a maximum load current of 120 mA Access to the input and output of the relay are found on the low speed connector board s DB25 Accessories Connector J104 CHAN_ACT_RELAY_IN J104 pin 21 is the input to the relay and CHAN_ACT_RELAY_OUT ...

Page 39: ...lled via the O5 volume knob Refer to section 4 4 for local front panel speaker operation Additionally there is an internal speaker active output which indicates when the internal speaker is unmuted INT_SPKR_ACTIVITY driven low by open drain MOSFET Q1805 when valid audio activity is present on the local speaker is located on the low speed connector board s DB25 Accessories Connector J104 pin 22 2 3...

Page 40: ...dio format The APX Consolette then converts them for over the air transmit per the selected signaling type which can be enabled in its codeplug Analog Conventional Type II Trunking APCO Conventional and APCO P25 Trunking including F2 2 3 16 1 Headset Transmit Audio Headset microphone audio can originate from both headset connectors This audio is input on the high speed connector board s RJ45 Heads...

Page 41: ...or four wire to be switched in via U1805 For two wire operation the differential audio is input on the high speed connector board s RJ45 Wireline Connector at LINE1 J21 pin 3 and LINE1 J21 pin 6 For four wire operation the differential audio is input on the RJ45 Wireline Connector at LINE2 J21 pin 4 and LINE2 J21 pin 5 The wireline interface network consists of line matching transformers T1801 two...

Page 42: ...audio out the wireline out the Recorder interface and or out the External PA interface Analog transmit audio from the headsets microphones APCO AUX_TX but not crosspatch transmit audio and the local microphone can be sent back through the Codec and output as analog audio down the wireline to a remote device This feature is enabled in the Local Microphone Audio Routing to Remote Console in the Cons...

Page 43: ...he Consolette is designed for rack mount wall mount or horizontal flat plane installation with forced convection cooling on all mountings For proper cooling the Consolette must be kept free of obstructions at its back for at least 4 inches 100 mm so as not to restrict airflow NOTE Make certain that the air temperature around the unit does not exceed the recommended operating temperature range of 3...

Page 44: ...back onto the threaded studs protruding through the bottom of the tray and tighten to secure the Consolette Hold the Consolette and tray assembly with the front panel facing up and guide the slotted holes on the bottom of the tray over the wall mounting screws Figure 3 1 Wall Mounting 3 4 Antenna Connections The antenna and transmission lines are not part of the Consolette therefore antenna instal...

Page 45: ...eded c Dual Band models must have two antennas attached Check the requirements of the antenna supplier d Ensure that the antenna cable can be easily routed to the Consolette Route the antenna cable as far away as possible from any nearby electronics and associated wiring e Check the antenna location for any electrical interference f Ensure that any transmitting radio antennas are separated from ea...

Page 46: ...section 3 3 Station Mounting Procedures on page 3 1 2 The Consolette power supply is auto switching Setting of a switch for 110VAC or 220VAC operation is not required 3 Connect the female plug of the AC line cord supplied with the Consolette to the AC input power connector on the rear panel of the Consolette See Figure 3 3 Rear Panel on page 3 3 4 Connect the ground terminal on the Consolette in a...

Page 47: ...ber when the unit is powered from a DC source Refer to section 4 18 for information regarding an AC Power Fail alert when powered using DC 3 6 Power On Off 3 6 1 Power On Off using an AC source To power on the Consolette using an AC source first apply AC power to the rear of the unit per the installation instructions in 3 5 2 AC Power Input on page 3 4 Then move the rocker switch on the rear panel...

Page 48: ...actory default This button can be enabled in the radio codeplug by setting the Ignition Switch setting to Blank using APX 7500 CPS Note that while in this configuration the user must press the Power On Off button to turn on the unit In the event there is a loss of AC power the unit will remain OFF until the user presses the Power On Off button to re enable the Consolette Refer to Section section 3...

Page 49: ...ncluding Siren operation DVRS operation and Multi Control Head operation Default codeplugs have these features disabled and it is recommended that they remain disabled Additionally the APX 7500 CPS application is used to Flash upgrade the O5 control head the mobile radio and the Consolette controller card firmware See section 3 7 1 2 3 7 1 1 Radio CPS settings specific to Consolette 3 7 1 1 1 Prog...

Page 50: ... In APX Mobile CPS Radio Ergonomics Configuration Æ Display Æ ID Display Tab PTT ID Display Set to Dispatch 3 7 1 1 5 Programming the APX Consolette for Emergency Alarm and Emergency Call Rx The Consolette supports Emergency Alarm and Emergency Call decode on MDC ASTRO Conventional ASTRO 25 Trunking and Type II Trunking signalling types A general purpose output can be enabled to activate when an E...

Page 51: ...e Extended Dispatch Operation option GA00469AA must be ordered and then the field enabled in the radio APX 7500 CPS on a Conventional System by System basis Decode functionality includes Emergency Alarm decode with corresponding outbound ACK Status Update and Message Update Encode functionality includes Radio Enable Disable Radio Check Remote Monitor and Status Request To enable this functionality...

Page 52: ...sonality Æ Call Page Tab Call Alert Page Operation Set to Resp Only or List Only or Unlimited 3 7 1 2 FLASHport Updating the Consolette The APX 7500 CPS application is used to Flash upgrade the O5 control head the mobile radio and the Consolette controller card firmware if needed For more information refer to the APX 7500 Mobile Detailed Service Manual 6875963M01 and the APX 7500 CPS application h...

Page 53: ... Ethernet network interface Connect the Consolette to the network using a CAT 5 cable from the LAN port on the rear panel of the Consolette NOTE The Consolette default address is the non routable address 169 254 132 2 The address must be configured appropriately for use on a LAN The Consolette LAN port supports automatic cable detection and crossover For initial configuration a computer may be dir...

Page 54: ...oper address therefore this is not the recommended method NOTE Some PCs may not support this mode of operation 3 The PC which will be used for initial configuration must temporarily have its IP address set to agree with the Consolette Perform the following steps I On the PC go to Settings Network Connections Local Area Connection II Select Internet Protocol TCP IP and click Properties III If the U...

Page 55: ...cation you copied the MotorolaRadioRNDIS inf file Click Next NOTE Do not attempt to connect from the rectangular USB port to a PC NOTE A warning that Windows Logo testing has not been completed may appear This warning may be ignored click Continue Anyway NOTE An error that Windows cannot find an install file for the hardware may appear This may be caused if there is an older version of the Motorol...

Page 56: ...eading the controller card setting from the browser Upon successful connection to the Consolette the following notice will be presented to the user Figure 3 4 Initial Screen Once the user accepts the terms the following authentication popup will appear Figure 3 5 Authentication popup ...

Page 57: ...to something other than the factory defaults To change these parameters first navigate to the Network Parameters Page Figure 3 7 by following the link from the Main Configuration Page Input the new username and password and then select Store at the bottom of the page to commit your changes At this time you may also wish to set other parameters as required by the specific install Click Back to retu...

Page 58: ...ddress unless some other device must be connected to the PC which conflicts with the default address Click Store to transfer the new settings to the Consolette NOTE The IP address can also be viewed from the Setup menu on the auxiliary display of the Consolette 3 7 2 6 Editing fields and applying the changes to the Consolette From the browser the user can now change the selections of their Console...

Page 59: ... NOTE If the codeplug gets corrupted or a firmware upgrade changes the codeplug format the Consolette may automatically revert to a default codeplug It is good practice to save a copy of the codeplug to file so it can be reloaded if necessary 3 7 3 Consolette Setup This section refers to the user editable fields presented by the Consolette to the user s browser Note that the exact appearance will ...

Page 60: ...September 9 2011 68009482001 3 18 Installation Programming the Consolette Figure 3 9 Audio Parameters Page Figure 3 10 Top half of Remote Interface parameters page ...

Page 61: ...68009482001 September 9 2011 Installation Programming the Consolette 3 19 Figure 3 11 Lower half of Remote Interface parameters page Figure 3 12 Softmenu Assignment Page ...

Page 62: ...September 9 2011 68009482001 3 20 Installation Programming the Consolette Figure 3 13 Audio Gain Settings Page Top Page Figure 3 14 Audio Gain Settings Page Bottom Page ...

Page 63: ...in the event that the mobile within the Consolette is repaired or replaced The Consolette supports a built in Auto Alignment feature for tuning of the AGC Offset Adjustment field The alignment procedure consists of causing the Consolette to transmit a 1kHz tone at nominal deviation 3kHz deviation for a 25kHz channel then activating the Auto Alignment feature When Auto Alignment is activated the Co...

Page 64: ...guration to Disabled in the Remote Interface Parameters Page Figure 3 10 and Figure 3 11 The user can also set up the wireline for 2 wire or 4 wire operation and 600 ohm or High Impedance operation from this page Also refer to section 3 7 3 4 13 Transmit Priority Operation It is recommend for Remote Control via E M that Wireline is set as the priority input 3 7 3 3 1 Transmit Audio Tuning AUX_TX T...

Page 65: ...eld to increase or decrease the corresponding gain then hit apply to see the result Continue to adjust as necessary by selecting the up arrow or the down arrow and selecting the apply button Once you have obtained the final setting then hit Store at the bottom of the page to commit the new gains to the Consolette codeplug 3 7 3 3 4 Receive Audio Tuning Wireline The Consolette ships from the factor...

Page 66: ...wn arrow and selecting the apply button Once you have obtained the final setting then hit Store at the bottom of the page to commit the new gains to the Consolette codeplug Similarly adjust the Headset Speaker Max RX Gain Setting 3 7 3 4 3 Transmit Audio Tuning Headsets The Consolette ships from the factory with the Headset Mic TX Gain Setting at a nominal 5 dBm This gain is user adjustable from t...

Page 67: ...an over the air alert tone to any buttons The alert tone can be assigned to multiple buttons To assign an alert tone to a softkey menu button select the alert tone e g Aud Alert 1 from the list on the left and click the Add button To assign an alert tone to a dedicated programmable side button select the alert tone from the pull down menu of the corresponding side button Once all selections have b...

Page 68: ...y display select Button Control and the Button function should be programmed accordingly Refer to section 3 7 3 5 6 for more information on the available Button functions If the VIP is not to be used it is recommended that it remain assigned No Function VIP Inputs The VIP inputs are currently handled by the radio internal to the Consolette Select Radio Function and the VIP function should be progr...

Page 69: ...nsolette will display the time on the auxiliary display From the Consolette Parameters page Figure 3 8 the Clock can be configured via the Clock Configuration field for 24 hour mode 12 hour mode or disabled When enabled the Clock s time can be set using the Setup soft menu on the auxiliary display Additionally the Consolette can be set up to read the time from the Network Time NTP server by enabli...

Page 70: ...tton Configuration fields the function buttons labeled P1 P2 and P3 can be configured for KPM purple KPM one spot and KPM two spot consecutively APX 7500 CPS can then be used to assign any available radio function to these 3 programmable buttons such as Monitor Emergency Secure Scan VIP Out control ex Aux Control Additionally from the Button Softmenu Assignment page Figure 3 12 the buttons labeled...

Page 71: ...with the Consolette It connects to the GCAI connector on the O5 control head The paddle mic supports a microphone and two functions monitor enable disable and transmit enable disable 4 3 1 Monitor The Monitor button is used to disable PL if applicable in order for the user to listen for activity on that radio channel Press the Monitor button to disable PL release the Monitor button to re enable PL...

Page 72: ...e 4 1 Auxiliary Display 4 6 Softmenu Buttons on the Auxiliary Display The Consolette supports three buttons underneath its auxiliary display for accessing up to eight softmenus These softmenus are used to activate or control certain Consolette features and are programmed in the Consolette Codeplug Each supports a label on the display that can be customized in the codeplug by the user The label may...

Page 73: ...ion The Consolette supports a VU Meter on its auxiliary display The VU Meter is a bar graph representation of the audio level on the currently selected transmit audio input The VU meter provides a semi instantaneous reading of the input level on the active source thus it is not a true weighted VU function The VU Meter can be enabled disabled using the onboard Consolette Configuration application 4...

Page 74: ...ection 3 7 3 5 6 for how to program these buttons When configured for Radio Functions the functionality that can be programmed onto these buttons is the same as that defined in the APX 7500 CPS for the Keypad Mic programmable sidebuttons Use of these buttons can allow easier selection of radio features ex Scan Auxiliary Control with a single button press versus navigating the softmenus on the O5 c...

Page 75: ...The receive path contains receive audio and tones ex Talk Permit Tones It is muted when there is no valid audio If TRC Enabled is selected in the Consolette Configuration the DSP will filter the TRC guard tone from the received audio in order to prevent guard tone false detects on the wireline A linear gain adjustment can be made on this path using the Consolette Configuration Codeplug Note In ord...

Page 76: ...arrying transmit audio and control tones from the deskset console and receive audio to the console The Consolette analyzes incoming transmit wireline audio for the presence of particular guard and function tone frequencies and interprets them as commands The Consolette supports the following remote control functionality via Tone Remote Control Channel Select Secure On Off PTT Press Release Monitor...

Page 77: ...ard tone HLGT for 120 ms 0 dB nominal amplitude 2 Function tone 1 for 40 ms 10 dB relative to HLGT 3 Function tone 2 optional for 40 ms 10 dB relative to HLGT 4 Low level guard tone LLGT for the duration of PTT 30 dB relative to HLGT absent for all commands other than PTT Figure 4 4 illustrates the sequence of tones involved in a line push to talk LPTT function Figure 4 4 Remote Key Up A HLGT init...

Page 78: ...elect Mode 1 Only No Mode 1 2175 Hz Guard Tone PTT Guard Tone PTT Guard Tone PTT Guard Tone PTT Guard Tone PTT 2050 Hz Monitor Monitor Monitor Monitor Monitor 1950 Hz Mode 1 Select Mode 1 Select No effect Mode 1 Select Mode 2 Select 1850 Hz Mode 2 Select Mode 2 Select No effect No effect Mode 2 Select 1750 Hz Mode 7 Select Mode 7 Select No effect No effect Mode 7 Select 1650 Hz Mode 8 Select Mode ...

Page 79: ...s sending one or more software commands to the internally housed mobile radio to cause it to enact the necessary changes The following TRC commands may be interpreted by the Consolette causing it to take the actions described 4 12 2 3 1 Channel The dispatch console user uses the Select Frequency command to change the Consolette s radio channel This will select items such as a talk group and an air...

Page 80: ... to enter the monitor state ex disables Receive PL on Conventional channels Whenever a subsequent PTT command ends a message is sent to exit the monitor state The user may quick key the Consolette briefly key up and de key the Consolette from the Console Deskset in order to exit the monitor state 4 12 2 3 5 Receiving a Voice Transmission When the Consolette receives a voice transmission the audio ...

Page 81: ...ccess to Different System Types The Consolette provides access to different system types that the customer s main system does not have access to Figure 4 5 MCC7500 and CCGW with ACIM Typical System Architecture The user may initiate the following commands to a Consolette from a Console via the ACIM interface or CCGW Channel Select Console dependent up to 255 with newer Consoles Secure On Off PTT P...

Page 82: ...Consolette is capable of 1250 channels and these can be accessed from the O5 control head When a Select Frequency command is received from the Console the Consolette will send a message to the mobile radio to steer it to the channel requested Note that the channel number from the Console is mapped linearly to a zone and channel in the mobile radio For example if each zone has 5 channels and the Co...

Page 83: ...the Console This is especially important for Analog Conventional air interfaces modes where the Encryption Key must be properly selected in order to decrypt inbound secure calls For this reason it is recommended to use CKR strapping for Analog modes See the APX 7500 CPS for more details on programming the Consolette radio s secure settings 4 12 3 1 5 Outbound Call Alerts Allows the Console user th...

Page 84: ...rypted at the Consolette not the Console 4 12 3 2 3 Inbound Call Alert A subscriber unit can direct a call alert over the air to the Consolette s Unit ID at any time The Consolette will receive it decode it and provide it to the Console The corresponding ACK will come from the Consolette and is transmitted over the air back to the specified subscriber The Consolette will also decode a Group call a...

Page 85: ... provide it to the Console The corresponding ACK from the Console is then transmitted by the Consolette over the air back to the specified subscriber Message Update a subscriber unit can send a message update over the air at any time The Consolette will receive it decode it and provide it to the Console The corresponding ACK from the Console is then transmitted by the Consolette over the air back ...

Page 86: ...ome first served basis Priority Headset when selected the Headset PTT is given the highest priority Priority Crosspatch APCO Aux TX when selected either the Crosspatch or the HW PTT is given the highest priority The user can enable either the Crosspatch or the HW PTT inputs using the Crosspatch APCO field The APCO HW PTT will operate as a typical logic PTT with a single ended audio path Aux_TX or ...

Page 87: ...ne will be heard for the duration of the remote PTT press If the remote user attempts to change channels while the local user is keyed the Consolette will dekey change channels and a bad alert tone will be heard until the local user releases the PTT If the remote user attempts to change the state of encryption while the local user is keyed the Consolette will dekey change encryption state and a ba...

Page 88: ...ing the headset speakers will be muted As a result the user of one headset does not hear the mic audio from the other headset If the TRC or ACIM inputs have priority over the headset the headset PTT is ignored or interrupted The headset crosspatch and APCO PTT inputs are accepted in a first come first served priority The O5 control head microphone continues to be enabled while the headset is attac...

Page 89: ...en the CP_PTT input pin becomes active the Consolette will key up and transmit audio from the crosspatch connector pin CP_AUX_TX The Crosspatch hardware is designed such that the channel active output from one Consolette is the correct level to drive the PTT input on another and the receive audio output level on one is correct to serve as transmit audio input to the other NOTE The auxiliary APCO P...

Page 90: ...r the softmenus underneath the auxiliary display or to the dedicated programmable buttons The predefined alert tones are Alert 1 sends a 1 kilohertz tone Function Pin Abbreviation Definition Transmit Audio A tx This is an unbalanced low level transmit audio input relative to ground The input sensitivity is 300mVrms nominal for 60 rated transmit system deviation Receive Audio A rx This is an unbala...

Page 91: ...ow when operating from a DC source If the Battery Alert feature is enabled when a Low on the AC_POWER_GOOD signal is sensed the Consolette will generate a battery alert tone to notify the operator of an AC power failure The alert will be cleared when AC power is restored 4 19 Revert to Low RF Power Operation The Consolette can detect when it is operating on a DC input via the logic signal AC_POWER...

Page 92: ...signal at a fixed level of 300mVrms A logical output EXT_PA_ACTIVITY is provided to indicate when activity is on this output audio pin When there is activity on the output audio pin it will be pulled to less than 0 8VDC Refer to the below table for more information Table 4 9 Recorder Audio NOTE O Audio present and activity pin active X Audio not present and activity pin not active 4 21 1 Firehouse...

Page 93: ... for ex DOOR ALRM Failsoft Indication The Consolette can be set up via APX 7500 CPS to activate a VIP output in the event that the Consolette enters these states Out of Range Wide Area Failsoft Each indication can be assigned a specific VIP Output This can be used to provide real time feedback to the radio dispatchers for when the trunked site exits Wide Area operation 4 23 External Speaker The Co...

Page 94: ...Rear Panel audio sources PA Recorder etc The Consolette will mute when this input is pulled to less than 0 8VDC to ground TX_ACTIVITY This is an active low logic output that indicates when the Consolette is transmitting When transmitting this output is driven to ground GND The TX_ACTIVITY output of one Consolette can be connected to the MUTE_IN input of another Consolette and vice versa The Crossm...

Page 95: ... Emergency button on the front of the O5 control head This interface can be used with an Emergency Footswitch The user would have to modify the accessory to attach to the DB25 accessories connector on the rear of the Consolette To activate this input the EMERGENCY signal must be pulled to a logic low less than 0 8VDC NOTE A normally open switch which grounds when activated is required for this int...

Page 96: ...September 9 2011 68009482001 4 26 Feature Operation Emergency Notes ...

Page 97: ...t Driver extension of 150mm If a unit requires more complete testing or service than is customarily performed at the basic level please send radio to a Motorola Service Center listed in section 9 7 5 2 Assembly and Disassembly Procedures The following is a list of detailed instructions on how to remove and replace the main components of the Consolette Make sure to remove power to and disconnect al...

Page 98: ... Figure 5 1 Removing and Replacing the Top Cover 5 2 1 2 Replacing the Top Cover 1 Lower the top cover straight down onto the base 2 From the rear slide the top cover forward making sure the front lip goes under the front plastic 3 Install the four screws A on the top cover as shown in Figure 5 1 using a T25 TORX driver 4 Tighten the screws to 1 5 N m NOTE It is assumed from this point on that all...

Page 99: ...tte main board NOTE The front panel Flex cables should be removed at the Consolette main board end NOTE With the front panel assembly free from the rest of the Consolette chassis the Keypad board Display board and Speaker can be easily removed and replaced using a T15 TORX driver 5 2 2 2 Removing the Control Head O5 1 Use a T25 TORX driver bit to remove two screws B as shown in Figure 5 2 2 Remove...

Page 100: ...ol head to the mobile radio and Consolette main board 2 Reposition the front panel onto the chassis and install the two screws A on the bottom of the front panel assembly as shown in Figure 5 2 using a T25 TORX driver 3 Tighten the screws to 1 5 N m 5 2 3 Main Board 5 2 3 1 Removing the Main Board 1 Unplug all cables and flex cables 2 Remove the eight screws A on the main board assembly as shown i...

Page 101: ... 5 2 4 1 Removing the Mobile Radio 1 Remove the four screws A on the mobile radio assembly as shown in Figure 5 4 using a T25 TORX driver 2 Unplug all cables from the Mobile Radio Access to cables on rear of radio is easier after the four screws A are removed 3 Lift mobile radio assembly straight up from chassis 4 Remove the four screws holding the mobile radio to the radio bracket using a T25 TOR...

Page 102: ... those slots with the tabs on the Assembly bracket 4 Place the bracket tabs into the chassis slots which will then line up the mounting holes on the bracket with the holes on the chassis 5 Install the four screws A on the main board assembly as shown in Figure 5 4 using a T25 TORX driver with an extension 6 Tighten the four screws to 1 5 N m 5 2 5 Fan Assembly 5 2 5 1 Removing the Fan 1 Unplug the...

Page 103: ...screws A on the main board assembly as shown in Figure 5 5 using a T25 TORX driver 4 Secure the fan and tighten the two screws to 1 5 N m 5 2 6 High Speed Board 5 2 6 1 Removing the High Speed Board 1 Remove the six screws A on the High Speed Board assembly as shown in Figure 5 6 using a T15 TORX driver 2 Remove the High Speed Board with Flex attached 3 Store the High Speed Board assembly in anti ...

Page 104: ...embly as shown in Figure 5 6 using a T15 TORX driver 4 Tighten the screws to 1 0 N m 5 2 7 Low Speed Board 5 2 7 1 Removing the Low Speed Board 1 Unplug the Audio Jack Connector which is attached to the chassis 2 Remove the four screws A on the Low Speed Board assembly as shown in Figure 5 7 using a T15 TORX driver 3 Remove the Low Speed Board with Flex attached 4 Store the Low Speed Board assembl...

Page 105: ... in Figure 5 7 using a T15 TORX driver 4 Tighten to 1 0 N m 5 Plug the Audio Jack back in to the Low Speed Board connector 5 2 8 Power Supply 5 2 8 1 Removing the Power Supply 1 Turn the chassis to the bottom side exposing the four screws that hold the Power Supply 2 Remove the four screws that hold the Power Supply assembly to the chassis using a T25 TORX driver 3 Turn the chassis to the top side...

Page 106: ...ower Supply 1 Push aside the cable retainer before sliding the Power Supply between the two chassis brackets all the way to the back of the chassis 2 Turn the chassis to the bottom side 3 Replace the four screws that hold the Power Supply assembly to the chassis using a T25 TORX driver 4 Tighten to 1 5 N m ...

Page 107: ... J22 Pin Number Signal 1 2 3 4 5 6 7 8 NC NC NC ACIM_TXD NC ACIM_RXD NC GND J22 ACIM Connector J22 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 ACIM_TXD ACIM_RXD GND TO THE ACIM To J22 ACIM Connector of the TRC TRC to ACIM Cable Orientation not provided by Motorola 1 8 1 8 J22 ACIM Connector on the Consolette looking from the outside ACIM Connector looking from the outside 1 8 1 8 J22 Pin Number Signal 1 2 3 4...

Page 108: ...CCGW 1 2 3 4 5 6 4 5 Consolette to CCGW Wireline Audio Cable Orientation not provided by Motorola Wireline Connector on the Consolette looking for the outside CCGW Connector looking from the outside 1 8 1 8 J24 Pin Number Signal 1 2 3 4 5 6 7 8 RX_AUDIO CP_CHAN_ACT GND NC NC GND CP_PTT CP_AUX_TX 1 2 3 4 5 6 7 8 8 7 6 5 4 3 2 1 CONSOLETTE 1 J24 CONSOLETTE 2 J24 CP_AUX_TX CP_PTT GND NC NC GND CP_CHA...

Page 109: ...TA_H CAN Data High Bus 5 CAN_LOOP_REAR CAN Termination Control 6 GND Ground 7 CAN_AUDIO_L CAN Audio Low Bus 8 CAN_AUDIO_H CAN Audio High Bus J104 Pin Number Signal 1 2 16 TX_ACTIVITY GND MUTE_IN CROSSMUTE PINOUT J104 1 2 16 2 1 CONSOLETTE 1 J104 CONSOLETTE 2 J104 MUTE_IN GND TX_ACTIVITY TX_ACTIVITY GND MUTE_IN 16 CONSOLETTE 1 TO CONSOLETTE 2 CROSSMUTE CABLE ORIENTATION Male DB25 Connector Male DB2...

Page 110: ..._VBUS USB Device Power Connection Power sourced from external USB host 2 USB_DM USB Device Data 3 USB_DP USB Device Data 4 GND Ground Pin Signal Name Description 1 EXT_SPKR Speaker high audio to the externally connected speaker 2 EXT_SPKR Speaker low audio to the externally connected speaker 3 VIPOUT1 Logic output VIP Output 1 4 SWB Switched 13 2Vdc or battery voltage 5 VIPOUT2 Logic output VIP Ou...

Page 111: ...w logic output to indicate when there is activity on the EXT_PA_AUD output pin 10 PTT Active low logic input for brick transmit Corresponds with AUX_TX A tx audio path Part of the APCO interface 11 N C Not Used 12 GND Ground 13 EMERGENCY Active low logic input to activate an emergency transmission 14 N C Not Used 15 N C Not Used 16 MUTE_IN Active low logic input to instruct all audio outputs to be...

Page 112: ...n verification of a qualified signal being presented by the receiver May still be active even if speakers mutes ex Headset audio Pin Signal Name Description 1 N C Not Used 2 HDST1_SENSE Active low logic input to indicate Headset 1 attached 3 HDST1_SPKR Speaker low output for use with Headset 1 Tied to ground 4 HDST1_MIC Mic low connection for use with Headset 1 Tied to ground 5 HDST1_MIC Mic high ...

Page 113: ...Ohms or Open Impedance 4 LINE2 TX high audio for 4 wire operation 600 Ohms or Open Impedance 5 LINE2 TX low audio for 4 wire operation 600 Ohms or Open Impedance 6 LINE2 TX and RX low audio for 2 wire operation or RX low audio for 4 wire operation 600 Ohms or Open Impedance 7 N C Not Used 8 N C Not Used Pin Signal Name Description 1 REC_AUDIO Receive audio tones and or transmit audio from the Code...

Page 114: ...being driven with valid audio tones 3 GND Ground 4 N C Not Used 5 N C Not Used 6 GND Ground 7 CP_PTT Active low logic input for transmit Corresponds with CP_AUX_TX audio path 8 CP_AUX_TX Transmit audio to Codec w o mic biasing Goes with CP_PTT Nominal level is 300mVrms Pin Signal Name Description 1 N C Not Used 2 N C Not Used 3 N C Not Used 4 ACIM_TX Data from the ACIM 5 N C Not Used 6 ACIM_RX Dat...

Page 115: ...6 9 6 6 13 LINE OUT P100 AUDIO JACK 3 5MM Table 6 13 Line Out 7 GND Ground 8 GND Ground Pin Signal Name Description 1 GND Ground 2 RX_AUDIO_BUFF RX_AUDIO signal for use with a powered external speaker 3 RX_AUDIO_BUFF RX_AUDIO signal for use with a powered external speaker Pin Signal Name Description ...

Page 116: ...September 9 2011 68009482001 6 10 Cabling Diagrams and Rear Panel Rear Panel Connector Pin Descriptions Notes ...

Page 117: ...st of Troubleshooting Charts Chart Title Page Consolette does not power On or Off A 7 3 Consolette does not power On or Off B 7 4 Consolette does not Transmit or Receive A 7 5 Consolette does not Transmit or Receive B 7 6 Controller Board DC Voltages A 7 7 Controller Board DC Voltages B 7 8 Controller Board DC Voltages C 7 9 Controller Board DC Voltages D 7 10 USB Connectivity A 7 11 USB Connectiv...

Page 118: ...udio A 7 27 2 Wire Wireline TX Audio B 7 28 2 Wire Wireline TX Audio C 7 29 4 Wire Wireline TX Audio A 7 30 4 Wire Wireline TX Audio B 7 31 4 Wire Wireline TX Audio C 7 32 APCO TX Audio A 7 33 APCO TX Audio B 7 34 Crosspatch TX Audio A 7 35 Crosspatch TX Audio B 7 36 Headset 1 TX Audio 7 37 Headset 2 TX Audio 7 38 Table Title Page O5 Display Error Codes 7 39 Auxiliary Display Error Codes 7 39 Char...

Page 119: ... of the radio must be programmed to Ignition Only Yes Check and replace the Display flex cable and or the LCD module as needed Refer to the voltage troubleshooting chart Yes Yes Push the power button on the O5 control head see Note 1 Is AC power connected and the power switch on the rear panel on No Connect 12VDC to the Consolette from a battery or power supply Yes Connect the AC power cable and t...

Page 120: ...or Off B A Reprogram the radio or Mainboard with the correct version of firmware Are both displays on Yes See Mainboard voltage troubleshooting chart No Does an error message appear at power on Do the radio and Mainboard have the correct firmware No No Sent the Consolette unit to Depot for service Yes Refer to the Error code chart Yes ...

Page 121: ...s and or refer to Troubleshooting procedures in APX7500 Detailed Service Manual Consolette does Are all radios in the system programmed to correct frequencies Program correctly Is the mobile radio programmed to correct frequencies Is mobile radio option GA00579 enabled Properly configure codeplug and or contact service Is the Red TX LED on the O5 control head lit up Apply Push to Talk to Consolett...

Page 122: ...io Troubleshooting section It may be necessary to replace the Consolette Mainboard Is O5 control head present Turn Speaker Mute OFF STOP Check internal RF cabling of Consolette and verify proper RF Band connected to proper port Refer to model chart and RF sticker on rear panel as needed Check for receive audio at the rear panel of the Consolette For example EXT_SPKR at J103 pins 1 and 2 Is receive...

Page 123: ...esent at U1300 2 Check that AC or DC source is present and that the power supply is functioning If a DC source is being used verify any fuse in its power cabling is not blown Set up Consolette for tests Make sure all connectors and cables are in connect positions Replace 2A fuse F100 Is 4A fuse F101 blown Replace 4A fuse F101 Is 2A fuse F100 blown Is 13 2V present at P2000 1 STOP Is 13 2V present ...

Page 124: ...ansistor package Q1305 Reprogram Replace AVR U1311 Is 9 6V present at R2315 Is 4 8V present at test point 4 8V_WL Is 2 2V present at R2321 Is 3 3V present at R1346 STOP Verify 0 Ohm jumper R2315 is placed properly Verify R1320 is placed measures 33 2K Verify R2317 is placed measures 4 75K Check Replace Voltage Regulator U1319 Verify R2316 is placed measures 33K Verify R1354 is placed measures 18K ...

Page 125: ... 8V present at R1351 Verify 0 Ohm jumper R2301 is placed properly Verify R1340 is placed measures 33 2K Verify R2300 is placed measures 4 75K Check Replace Voltage Regulator U1320 Verify 0 Ohm jumper R2323 is placed properly Verify R2302 is placed measures 10K Verify R2303 is placed measures 10K Verify 0 Ohm jumper R1351 is placed properly Verify R1349 is placed measures 33 2K Verify R1350 is plac...

Page 126: ...eck Replace PCIC U1301 Verify 0 Ohm jumper R1369 is placed properly Check Replace PCIC U1301 Verify 0 Ohm jumper R1334 is placed properly Check Replace PCIC U1301 STOP STOP Is 1 35V present at R2320 Verify 0 Ohm jumper R2320 is placed properly Verify R1394 is placed measures 15K Verify R1395 is placed measures 10 2K STOP STOP Is 2 85V present at R1345 Verify 0 Ohm jumper R1345 is placed properly V...

Page 127: ... source of the issue Reset the unit Did the unit power up correctly this time Does Motorola APX Series Consolette appear under Network Adapters On the PC open Device Manager Remove and reinsert the USB cable on the Consolette The PC has properly recognized the USB connection to the Consolette Follow the prompts and install the proper drivers On the PC open a DOS command prompt and type ipconfig al...

Page 128: ...rt or use another device to verify this port Is a USB Hub in place between the PC and the Consolette Replace or remove Hub and connect PC directly to Consolette B No No Yes Yes Check or replace High Speed board PPLN7786A and repeat voltage measurement test Does this voltage measure approximately 3 2V Does this voltage measure approximately 3 2V The OMAP processor is recognizing the USB connection ...

Page 129: ...ed Service Manual for correct operation and troubleshooting Is there a 1kHz 300mVrms tone at R2830 Is 3 3Vdc present at U1810 2 There may be an issue with the internal board routing of VCC_3 3V Verify R1878 U1810 C1820 R1877 R1876 C1869 are placed properly Does U1810 1 measure 2 8Vdc Replace U1810 Reprogram Replace Consolette Mainboard No No No No No No No Yes Yes Yes Yes Yes Yes Yes Is there a 1k...

Page 130: ...properly the resistor values are correct Is 1 35Vdc present at U1802 10 3 3Vdc present at U1802 4 There may be an issue with the internal board routing of VCC_1 35V and or VCC_3 3V Replace U1802 STOP Verify RX_AUDIO is being routed properly from R2832 through the flex cable low speed board to J104 4 300mVrms tone present No No Yes Yes Yes No Is there continuity between R2832 on the Mainboard J104 ...

Page 131: ...Detailed Service Manual for correct operation and troubleshooting Is there a 1kHz 300mVrms tone at R1883 Is 3 3Vdc present at U1810 2 There may be an issue with the internal board routing of VCC_3 3V Verify R1878 U1810 C1820 R1877 R1876 C1821 are placed properly Does U1810 1 measure 2 8Vdc Replace U1810 Reprogram Replace Consolette Mainboard No No No No No No Yes Yes Yes Yes Yes Yes Yes Is there a...

Page 132: ...2 12 3 3Vdc present at U1802 4 There may be an issue with the internal board routing of VCC_1 35V and or VCC_3 3V Replace U1802 STOP Verify RX_AUDIO_BUFF is being routed properly from R1885 through the flex cable low speed board to P100 2 P100 3 300mVrms tone present No No Yes Yes Yes No Is P100 connected properly to the audio jack Make the proper connections between P100 and the audio jack No Yes...

Page 133: ...tailed Service Manual for correct operation and troubleshooting Is there a 1kHz 300mVrms tone at R2830 Is 3 3Vdc present at U1810 2 There may be an issue with the internal board routing of VCC_3 3V Verify R1878 U1810 C1820 R1877 R1876 C1869 are placed properly Does U1810 1 measure 2 8Vdc Replace U1810 Reprogram Replace Consolette Mainboard No No No No No No No Yes Yes Yes Yes Yes Yes Yes Is there ...

Page 134: ...ed properly the resistor values are correct Is 1 35Vdc present at U1802 10 3 3Vdc present at U1802 4 There may be an issue with the internal board routing of VCC_1 35V and or VCC_3 3V Replace U1802 STOP Verify RX_AUDIO is being routed properly from R2832 through the flex cable high speed board to J24 1 300mVrms tone present No No Yes Yes Yes No Is there continuity between R2832 on the Mainboard J2...

Page 135: ...7500 mobile operating properly Refer to the APX7500 Detailed Service Manual for correct operation and troubleshooting Is there a 1kHz 300mVrms tone at R2824 Is 3 3Vdc present at U1815 2 There may be an issue with the internal board routing of VCC_3 3V Verify R2827 U1815 C1858 R2807 R2806 C1886 Q1807 C1859 are placed properly Does U1815 1 measure 2 8Vdc Replace U1815 Reprogram Replace Consolette Ma...

Page 136: ...aced properly the resistor values are correct Is 1 35Vdc present at U1802 3 3 3Vdc present at U1802 4 There may be an issue with the internal board routing of VCC_1 35V and or VCC_3 3V Replace U1802 STOP 300mVrms tone present No No Yes Yes Yes No Verify EXT_PA_AUDIO is being routed properly from R2826 through the flex cable low speed board to J104 8 Is there continuity between R2826 on the Mainboa...

Page 137: ...ice Manual for correct operation and troubleshooting No No No No No Yes Yes Yes Yes Can the O5 volume knob be adjusted to get a 1kHz 100mVrms tone across J11 7 J11 3 STOP Is the RX Codec Adjustment in the Consolette Configuration properly tuned Refer to the Receive Audio Tuning RX_AUDIO section of the manual Connect a 150 Ohm load across Headset 1 Connector pins HDST1_SPKR J11 7 HDST1_SPKR J11 3 M...

Page 138: ...ice Manual for correct operation and troubleshooting No No No No No Yes Yes Yes Yes Yes Can the O5 volume knob be adjusted to get a 1kHz 100mVrms tone across J12 7 J12 3 STOP Is the RX Codec Adjustment in the Consolette Configuration properly tuned Refer to the Receive Audio Tuning RX_AUDIO section of the manual Connect a 150 Ohm load across Headset 2 Connector pins HDST2_SPKR J12 7 HDST2_SPKR J12...

Page 139: ...mobile operating properly Refer to the APX7500 Detailed Service Manual for correct operation and troubleshooting Is there a 1kHz 300mVrms tone at R2834 Is 3 3Vdc present at U1813 2 There may be an issue with the internal board routing of VCC_3 3V Verify R1896 U1813 C1855 R1894 R1893 C1885 Q1806 C1856 are placed properly Does U1813 1 measure 2 8Vdc Replace U1813 Reprogram Replace Consolette Mainboa...

Page 140: ...d properly the resistor values are correct Is 1 35Vdc present at U1802 5 3 3Vdc present at U1802 4 There may be an issue with the internal board routing of VCC_1 35V and or VCC_3 3V Replace U1802 STOP 300mVrms tone present No No Yes Yes Yes No Verify REC_AUDIO is being routed properly from R2836 through the flex cable high speed board to J23 1 Is there continuity between R2836 on the Mainboard J23...

Page 141: ...shooting No No Yes Is there a 1kHz 310mVrms tone at R1852 on the Mainboard Refer to the Receive Audio Tuning RX_AUDIO section of the manual Using the Wireline Out RX Gain Setting in the Consolette Configuration can the audio level across J21 3 J21 6 be adjusted to 775mVrms STOP Is there a 1kHz 165mVrms tone at R2851 Verify C1849 U1818 C1881 R1847 U1803 C1818 R2851 are placed properly Is 1 35Vdc pr...

Page 142: ...25mVrms tones at T1801 4 T1801 6 Is there continuity between K1801 3 K1801 4 Does T1801 5 measure 13 1Vdc Verify VR1802 VR1803 R1844 K1801 R2838 C1830 C1829 are placed properly resistor values are correct Verify K1801 R2838 Q1812 C1870 R1831 R1857 are placed properly resistor values are correct Verify T1801 is placed properly There may be an issue with the internal board routing of A Does Q1812 3 ...

Page 143: ...ailed Service Manual for correct operation and troubleshooting Does U1809 4 measure 0Vdc GND Verify PTT J104 10 is being routed properly through the low speed board flex cable to U1809 4 Reprogram Replace Consolette Mainboard Is the APX7500 mobile operating properly Refer to the APX7500 Detailed Service Manual for correct operation and troubleshooting Is the Wireline In TX Gain Setting in the Cons...

Page 144: ...2 R1821 are placed properly the resistor values are correct Does U1805 2 measure 9 6Vdc Does U1805 1 measure 0Vdc GND There may be an issue with the internal board routing of 9 6V_WL Replace U1805 Does Q1811 4 measure 9 6Vdc There may be an issue with the internal board routing of 9 6V_WL Does Q1811 2 measure 0Vdc GND Replace Q1811 Reprogram Replace Consolette Mainboard No No No No Yes Yes Yes Yes...

Page 145: ...g of VCC_5V No Replace K1802 Yes Yes Yes No No Verify LINE1 J21 3 LINE1 J21 6 are being routed properly through the high speed board flex cable to C1862 T1801 3 respectively Yes Is there a 1kHz tone greater than 600mVrms at T1801 1 Verify C1862 C1863 are placed properly No No Yes Yes Verify C1838 C1839 R1827 R1828 R1829 R1830 U1806 are placed properly the resistor values are correct Is 4 5Vdc pres...

Page 146: ...X7500 Detailed Service Manual for correct operation and troubleshooting Does U1809 4 measure 0Vdc GND Verify PTT J104 10 is being routed properly through the low speed board flex cable to U1809 4 Reprogram Replace Consolette Mainboard Replace U1809 Is the APX7500 mobile operating properly Refer to the APX7500 Detailed Service Manual for correct operation and troubleshooting Is the Wireline In TX G...

Page 147: ...1822 R1821 are placed properly the resistor values are correct Does U1805 2 measure 9 6Vdc Does U1805 1 measure 9 6Vdc There may be an issue with the internal board routing of 9 6V_WL Replace U1805 Does Q1811 4 measure 9 6Vdc There may be an issue with the internal board routing of 9 6V_WL Does Q1811 2 measure 2 8Vdc Replace Q1811 Reprogram Replace Consolette Mainboard No No No No Yes Yes Yes Yes ...

Page 148: ...3 K1802 4 Verify K1802 R2839 Q1812 C1870 R1831 R1857 are placed properly resistor values are correct Does Q1812 3 measure 1 1Vdc Does Q1812 2 measure 2 8Vdc Replace Q1812 Reprogram Replace Consolette Mainboard Yes No Does K1802 1 measure 2 3Vdc No There may be an issue with the internal board routing of VCC_5V No Replace K1802 Yes Yes Yes No No Verify LINE2 J21 4 LINE2 J21 5 are being routed prope...

Page 149: ...bleshooting Yes No Is the APX7500 mobile operating properly Refer to the APX7500 Detailed Service Manual for correct operation and troubleshooting Does U1809 4 measure 0Vdc GND Verify PTT J104 10 is being routed properly through the low speed board flex cable to U1809 4 Reprogram Replace Consolette Mainboard Replace U1809 Is there a 1kHz 75mVrms tone at U1800 3 on the Consolette Mainboard Reprogra...

Page 150: ...ere may be an issue with the internal board routing of VCC_1 35V and or VCC_3 3V Is there a 1kHz 145mVrms tone at R1811 Replace U1801 Verify AUX_TX J104 17 is being routed properly through the low speed board flex cable to C1806 Verify R1806 C1806 are placed properly the R1806 resistor value is 560 Ohms No No No Yes Yes Yes Is there continuity between J104 17 on the low speed board C1806 on the Ma...

Page 151: ...d troubleshooting Yes No Is the APX7500 mobile operating properly Refer to the APX7500 Detailed Service Manual for correct operation and troubleshooting Does U1809 2 measure 0Vdc GND Verify CP_PTT J24 7 is being routed properly through the high speed board flex cable to U1809 2 Reprogram Replace Consolette Mainboard Replace U1809 Is there a 1kHz 75mVrms tone at U1800 3 on the Consolette Mainboard ...

Page 152: ...There may be an issue with the internal board routing of VCC_1 35V and or VCC_3 3V Is there a 1kHz 145mVrms tone at R1808 Replace U1801 Verify CP_AUX_TX J24 8 is being routed properly through the high speed board flex cable to C1804 Verify R1802 C1804 are placed properly the R1802 resistor value is 560 Ohms No No No Yes Yes Yes Is there continuity between J24 8 on the high speed board C1804 on the...

Page 153: ...1 6 is being routed properly through the high speed board flex cable to U1809 6 Reprogram Replace Consolette Mainboard Replace U1809 Is the Headset Mic TX Gain Setting in the Consolette Configuration properly tuned Is there a 1kHz 20mVrms tone at U1801 1 on the Consolette Mainboard Reprogram Replace Consolette Mainboard Verify R1810 R1809 C1813 C1814 C1815 U1801 are placed properly the resistor va...

Page 154: ...DST2_PTT J12 6 is being routed properly through the high speed board flex cable to U1809 8 Reprogram Replace Consolette Mainboard Replace U1809 Is the Headset Mic TX Gain Setting in the Consolette Configuration properly tuned Is there a 1kHz 20mVrms tone at U1801 1 on the Consolette Mainboard Reprogram Replace Consolette Mainboard Verify R1810 R1809 C1813 C1814 C1815 U1801 are placed properly the ...

Page 155: ...cle power on the Consolette FL 1C 81 Host Checksum Error Host Flash Checksum failure Using Flashport reprogram the Consolette controller board FL 1C 82 FLASH Driver Error Flash Driver failure Using Flashport reprogram the Consolette controller board FL 1C 83 FLASH Table Error PSDT Validate failure Using Flashport reprogram the Consolette controller board FL 1C 84 FLASH Mount Error ISH Manager Init...

Page 156: ...September 9 2011 68009482001 7 40 Troubleshooting Charts and Error Codes Troubleshooting Charts Notes ...

Page 157: ...orola com 9 3 Mail Orders Send written orders to the following addresses The Radio Products and Services Division RPSD was formerly known as the Customer Care and Services Division CCSD and or the Accessories and Aftermarket Division AAD 9 4 Telephone Orders Radio Products and Services Division United States and Canada 7 00 AM to 7 00 PM Central Standard Time Monday through Friday Chicago U S A 1 ...

Page 158: ...Service The Motorola System Support Center SSC is the primary Motorola contact for service After collecting the required information and writing a detailed problem report contact the Motorola System Support Center for help with the problem 9 7 1 Motorola System Support Center SSC Call Motorola System Support Center SSC Prior to any software reload To confirm troubleshooting results and analysis pr...

Page 159: ...h Keying See PTT and Channel Activity FCC Federal Communications Commission FT Function Tone The short tone bursts that follow high level guard tone These bursts are mapped to functions in the station For instance Setting the repeat mode choosing a frequency etc Typically function tone is 40 ms in length Dual function tone may be needed if encryption is supported GCAI Global Core Accessory Interfa...

Page 160: ... RS232 A TIA EIA standard for serial transmission between computers and peripheral devices officially known since 1984 as TIA EIA 232 E RTP Real time Transport Protocol RTTE Radio Equipment and Telecommunications Terminal Equipment TCP IP Transmission Control Protocol Internet Protocol TRC Tone Remote Control UDP User Datagram Protocol USB Universal Serial Bus VoIP Voice over Internet Protocol VPN...

Page 161: ...wer 3 5 desktop 3 2 planning 3 1 power and ground 3 4 ventilation 3 1 wall mounting 3 2 L lightning and surge suppression xiii lists board layouts 8 1 parts 8 1 schematics 8 1 troubleshooting charts 7 1 M maintenance alignment 4 1 disassembly reassembly power supply 4 6 top cover 4 2 manual notations 1 1 revisions iii N notations manual 1 1 warning caution and danger 1 1 O options software 1 4 ord...

Page 162: ...Index 2 September 9 2011 68009482001 V ventilation installation 3 1 W wall mounting installation 3 2 warning notation 1 1 ...

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