Chapter 8 Basic Troubleshooting
This section of the manual contains troubleshooting charts and error codes that will help you to
isolate a problem. Level one and two troubleshooting will support only radio alignment,
programming, battery replacement, and knob replacement, and circuit board replacement.
Component-level service information can be found in the “ASTRO APX 1000 Portable Radios
Detailed Service Manual,” Motorola publication number 68012004061.
8.1
Power-Up Error Codes
When the radio is turned on (power-up), the radio performs self-tests to determine if its basic
electronics and software are in working order. Problems detected during these tests are presented
as error codes on the radio’s display. For non-display radios, the problem will be presented at
power-up by a single, low-frequency tone. The radio should be sent to the depot if cycling power and
reprogramming the code plug do not solve the problem. The presence of an error should prompt the
user that a problem exists and that a service technician should be contacted.
Self-test errors are classified as either fatal or non-fatal. Fatal errors will inhibit user operation;
non-fatal errors will not. Use
to aid in understanding particular power-up error code
displays.
Table 8-1. Power-Up Error Code Displays
Error Code
Description
Corrective Action
01/02
FLASH ROM Codeplug Checksum Non-Fatal
Error
Reprogram the codeplug
01/12
Security Partition Checksum Non-Fatal Error
Send radio to depot
01/81
Host ROM Checksum Fatal Error
Send radio to depot
01/82
FLASH ROM Codeplug Checksum Fatal Error
Reprogram the codeplug
01/84
External EEPROM Blank (or SLIC failure) Fatal
Error
Send radio to depot
01/88
External RAM Fatal Error –
Note:
Not a
checksum failure
Send radio to depot
01/90
General Hardware Failure Fatal Error
Turn the radio off, then on
01/92
Security Partition Checksum Fatal Error
Send radio to depot
01/93
FLASHport Authentication Code Failure
Send radio to depot
01/94
Internal EEPROM Blank Fatal Error.
Send radio to depot
01/98
Internal RAM Fail Fatal Error
Send radio to depot
01/A0
ABACUS Tune Failure Fatal Error
Send radio to depot
01/A2
Tuning Codeplug Checksum Fatal Error
Send radio to depot
02/81
DSP ROM Checksum Fatal Error
Send radio to depot
Summary of Contents for APX 4000
Page 1: ...APXTM TWO WAY RADIOS APX 1000 APX 2000 APX 4000 APX 4000Li BASIC SERVICE MANUAL ...
Page 6: ...Notes iv Commercial Warranty ...
Page 8: ...ii Notes ...
Page 16: ...x Portable Radio Model Numbering System Notes ...
Page 46: ...3 12 Basic Theory of Operation Controller Section Notes ...
Page 60: ...5 12 Performance Checks Transmitter Performance Checks Notes ...
Page 128: ...8 34 Disassembly Reassembly Procedures Ensuring Radio Submergibility Notes ...
Page 142: ...Index 4 Index Notes ...
Page 144: ...ii Notes ...
Page 150: ...viii List of Figures Notes ...
Page 152: ...x Portable Radio Model Numbering System Notes ...
Page 240: ...7 32 Disassembly Reassembly Procedures Ensuring Reliable Splash Protection Notes ...
Page 250: ...9 6 Exploded Views and Parts Lists APX 1000 Back Kit Exploded View Parts List Notes ...
Page 254: ...Index 4 Index Notes ...
Page 255: ...Title Page ASTRO APX 1000 Digital Portable Radios Section 3 900 MHz APX 1000 ...
Page 256: ......
Page 262: ...viii List of Figures Notes ...
Page 264: ...x Portable Radio Model Numbering System Notes ...
Page 278: ...3 8 Basic Theory of Operation Controller Section Notes ...
Page 336: ...7 32 Disassembly Reassembly Procedures Ensuring Reliable Splash Protection Notes ...
Page 346: ...9 6 Exploded Views and Parts Lists APX 1000 Back Kit Exploded View Parts List Notes ...
Page 350: ...Index 4 Index Notes ...
Page 352: ...ii Notes ...
Page 360: ...x Portable Radio Model Numbering System Notes ...
Page 400: ...5 12 Performance Checks Transmitter Performance Checks Notes ...
Page 428: ...6 28 Radio Alignment Procedures Performance Testing Notes ...
Page 434: ...7 6 Encryption Erase an Encryption Key Notes ...
Page 478: ...8 44 Disassembly Reassembly Procedures Ensuring Radio Submergibility Notes ...
Page 490: ...ii Notes ...
Page 492: ...A 2 Accessories Notes ...
Page 496: ...Notes B 4 EMEA Warranty Service and Technical Support Further Assistance From Motorola ...
Page 520: ...Glossary 12 Glossary Notes ...
Page 524: ...Index 4 Index Notes ...
Page 525: ......