Return Procedures
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Return Procedures
Introduction
The following sections apply to U.S.A. customers only. Non-U.S.A. customers with
questions or concerns regarding return procedures should contact their Vanguard
Managed Solutions subsidiary or distributor.
Equipment Return
Procedures
If you have questions about equipment return procedures, on-site service or unit
exchange service call the Vanguard Managed Solutions Technical Support Center at
(800) 544-0062 for advice and assistance.
In Case of Damage
If the equipment is damaged in transit, contact the shipper.
If you have additional concerns in case of failure, about missing parts, or to return
equipment, contact your nearest Vanguard Managed Solutions representative.
Expiration of Lease
To return equipment upon expiration of a lease agreement, contact the Vanguard
Managed Solutions Customer Operations Center at (800) 544-0062 for return
authorization and instructions. You will be asked to provide the following
information:
• Product name and description
• Serial number
• Customer order number
• Reason for return
For Locations
Contact...
Inside the United States
Vanguard Managed Solutions, LLC
575 West Street, Mansfield, MA 02048-1193
Phone (800) 544-0062.
Outside the United States
the nearest Vanguard Managed Solutions
distributor. For a listing of our Sales and
Service Offices, visit our Web site at:
http://www.vanguardms.com/
