7
EN
04. TROUBLESHOOTING
INSTRUCTIONS FOR FINAL CONSUMERS AND SPECIALIZED TECHNICIANS
Anomaly
Procedure
Behavior
Procedure II
Discovering the origin of the problem
• Pillar doesn’t
work.
• Check that the
control board has
power and it is
working correctly.
• Still not working.
• Consult a qualified
technician.
• Pillar doesn’t
move but
makes noise.
• Unlock the pillar
and move it manually
to check if there
are mechanical
problems.
• The pillar is stuck.
• Consult a technician.
• The pillar moves
easily.
• Consult a qualified
technician.
• Pillar opens
but doesn’t
close.
• Unlock the pillar
and manually move
it to the closed
position.
Lock the Pillar (s)
again.
Turn the general
electrical board off
for 5 seconds, then
turn it back on. Give
opening order with
the remote control.
• Pillar opened but
didn’t close again.
1
• Check if there
are any obstacles
obstructing the
movement of the pillar.
2
• Check if any control
devices of the pillar
are stuck and sending
a permanent signal to
the control board.
3
• Consult a qualified
technician.
• Pillar doesn’t
make complete
route.
• Unlock the pillar
and move it manually
to check if there
are mechanical
problems.
• Encountered
problems?
• Consult an
experienced pillars
expert.
• The pillar moves
easily?
• Consult a qualified
technician.
1
• Open control box and check if it
has 230V power supply;
2
• Check input fuses of the control
board;
3
• Disconnect pillars from control
board and test them by
connecting directly to power
supply.
4
• If the pillar work, the problem
is on the control board.
Pull it out and send it to our
technical services for diagnosis;
5
• If the pillar don’t work, remove
them from installation site and
send to our technical services for
diagnosis.
1 • Disconnect the pillar from control
board and it them by connecting
directly to power supply in order to
find out if it has problems;
All control boards have LEDs that
easily allow to conclude which
devices are with anomalies.
All safety devices LEDs (DS) in
normal situations remain On.
All "START" circuits LEDs in normal
situations remain Off.
If LEDs devices are not all On,
there is some security systems
malfunction (photocells, safety
edges).
If "START" circuits LEDs are turn
(Op and Cl), there is a control
device sending permanent signal.
3 • If the pillar work, the problem is
on the control board.
Pull it out and send it to our
technical services for diagnosis;
A) SECURITY SYSTEMS:
1
• Close with a shunt all safety
systems on the control board
(check manual of the control board
in question). If the automated
system starts working normally
check for the problematic device.
2
• Remove one shunt at a time
until you find the malfunction
device.
3
• Replace it for a functional
device and check if the motor
works correctly with all the other
devices. If you find another one
4 • If the pillar don’t work, remove
them from installation site and
send to our technical services for
diagnosis.
defective, follow the same steps
until you find all the problems.
B) START SYSTEMS:
1
• Disconnect all wires connected
to the START connector.
2
• If the LED turned OFF, try
reconnecting one device at a time
until you find the defective device.
NOTE
• In case procedures
described in sections A) and B)
don’t result, remove control board
and send to our technical services
for diagnosis.
1
• Disconnect motor from control
board and test it by connecting
directly to power supply in order
to find out if it is broken;
2
• If the pillar(s) doesn’t work,
remove it from installation site and
send to our technical services for
diagnosis.
3
• If motor work well and move
the pillar at full force during the
entire course, the problem is from
controller. Set force using trimmer
on the board. Make a new working
time programming, giving suffient
time for opening and closing with
appropriate force (consult control
board manual).
4
• If this doesn’t work, remove
control board and send it to
technical services.
NOTE
• Setting force of the
controller should be suficiente to
make the pillar open and close
without stopping, but should stop
and invert with a little effort from
a person. In case of safety systems
failure, the gate shall never cause
physical damaged to obstacles
(vehicles, people, etc.).
Check all motion systems related
with the pillar and to find out what
is the problem.
Check all motion systems related
with the pillar and to find out what
is the problem.
