Troubleshooting:
Issue
Cause
Solution
Hot or cold
air being
produced
Normal Operation
When the unit is in dehumidifying mode it absorbs humid air
from room and freezes it to reduce the humidity.
During the cold cycle there should be cold air coming out of
the unit. During the defrost cycle hot dry air should be
coming out of the outlet grill.
Unit does not
operate
Is the plug properly
inserted in the
socket?
Insert the plug into the socket and turn the switch on.
Does the tank full
indicator is red?
Tank full, float displaced or tank not properly inserted.
Empty tank, check float and make sure tank is properly
inserted in unit.
Front louvres
do not open
Louvre motor is
blocked
Check if anything is blocking the louvre.
Try to move gently the louvres up and down while the unit if
off. If the above fails return the unit to service centre.
Dehumidifier
does not
extract water
Is the unit set to a
humidity level lower
than the one in the
room?
Set the humidity level on the humidistat bellow current
humidity reading.
Is the temperature
too low for water
extraction to be
efficient?
Increase temperature in the room or reposition the unit.
Is any intake grill or
discharge blocked?
Is the unit too close
to walls.
Remove obstructions and restart the unit.
Ensure a distance of at least 20 cm between the unit & walls
Airflow seems
weak
Is filter dirty or
clogged?
Please service the filters regularly as per user manual.
Unit is noisy
during
operation
Is the unit on uneven
surface?
Please place on flat horizontal surface.
Is filter clogged?
Please service the filters regularly as per user manual.
E3 or E4
Humidity sensor
error
Use the unit within the prescribed humidity range. Unplug the
unit, rest and plug it back in. If error repeats, call for service
centre.
E1 or E2
Temperature sensor
error
Use the unit within the prescribed temperature range. Unplug
the unit, rest and plug it back in. If error repeats, call for
service centre.
E5 or E6
Abnormal Coil sensor
temperature or
current
Use the unit within the prescribed humidity and temperature
range. Unplug the unit, rest and plug it back in. If error
repeats, call for service centre.
Defrost light
on and unit
stops
regularly
Unit is defrosting
Allow the unit to automatically defrost. The protection will
clear after the unit self defrosts. Increase temperature in the
room if this repeats too often
Tank full red
light
Water tank full
notification
Tank is full or is not in the right position-- Empty the tank and
replace in the right position.
Any other malfunctions will need to be reported to the service centre. Do not attempt
unauthorised repairs as these may invalidate the warranty.
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