write to your local distributor at the addresses shown.
You will be asked to return the product (in secure, adequate
packaging) to the address below along with a copy of proof
of purchase.
Subject to the exclusions set out below (1-9) the faulty
appliance will then be repaired or replaced and dispatched
usually within 7 working days of receipt.
If for any reason this item is replaced during the 2-year
guarantee period, the guarantee on the new item will be
calculated from original purchase date. Therefore it is vital to
retain your original till receipt or invoice to indicate the date
of initial purchase.
To qualify for the 2-year guarantee the appliance must have
been used according to the manufacturers instructions. For
example, appliances must have been descaled and filters
must have been kept clean as instructed.
The local distributor shall not be liable to replace or repair
the goods under the terms of the guarantee where:
1 The fault has been caused or is attributable to accidental
use, misuse, negligent use or used contrary to the
manufacturers recommendations or where the fault has
been caused by power surges or damage caused in
transit.
2 The appliance has been used on a voltage supply other
than that stamped on the products.
3 Repairs have been attempted by persons other than our
service staff (or authorised dealer).
4 Where the appliance has been used for hire purposes or
non domestic use.
5 The appliance is second hand.
6 The local distributor are not liable to carry out any type
of servicing work, under the guarantee.
7 The guarantee excludes consumables such as bags,
filters and glass carafes.
8 Batteries and damage from leakage are not covered by
the guarantee.
9 The filters have not be cleaned and replaced as
instructed.
This guarantee does not confer any rights other than those
expressly set out above and does not cover any claims for
consequential loss or damage. This guarantee is offered
as an additional benefit and does not affect your statutory
rights as a consumer.
AUSTRALIAN WARRANTY
This appliance is guaranteed for 2 years against faulty
material, components and workmanship.
This warranty is in addition and does not affect your statutory
rights.
Proof of purchase must be produced for any warranty benefit.
In the unlikely event of any appliance proving to be faulty,
securely pack and return the item to the place of purchase
accompanied by the original receipt or invoice.
Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
Not covered by this warranty
(Australianonly)
• If the appliance has not been used in accordance with
the manufacturers’ recommendations or Instructions.
• If the fault is deemed to be caused by abuse, misuse,
neglect, modifications or in proper use and or care
Eg: Kettles: Excessive build up of scale.
Toasters: Excessive build up of crumbs or foreign matter
etc.
• Connection to incorrect voltage to that stamped on the
product.
• Unauthorised repairs.
• Appliance used other than for domestic purposes.
• Excluding bags, filters, glass, carafes, and cutting blades.
• Freight and insurance costs.
If for any reason this item is replaced during the 2 year
guarantee period, the guarantee on the new item will be
calculated from original purchase date. Therefore it is vital to
retain your original receipt or invoice to indicate the date of
original purchase.
Morphy Richards’s policy is to continually improve quality
design and product quality. The company therefore reserves
the right to change any specifications or to carry out
modifications as deemed worthy at any time.
The Australian supplier reserves the right to repair, modify,
exchange or replace the faulty appliance with the same or
similar model or product of equivalent value.
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