10
Trouble Shooting
Problem Possible Reasons Solution
1
The bowl is stuck and does Excessive food in the bowl. Press the reverse button for 3-5 seconds.
not detach from the base. Unknown substance in the bowl. Repeat the process 2-3 times.
Then, push the bowl upwards while
turning.
2
The hopper/lid is stuck. Excessive food in the bowl. Press reverse the button for
3-5 seconds.
Unknown substance in the bowl. Repeat process 2-3 times.
Then, press down on the top
of lid while turning.
3
The motor is stuck or has Excessive food in the bowl. Press the reverse button 3-5 seconds.
stopped. Repeat the process 2-3 times.
Safety feature: automatic shutoff If the motor has stopped, allow it
due to overheating. to cool, before trying again.
Press the reset button
(14)
.
4
Leaking from underneath Extraction Seal not plugged Be sure to plug in the Extraction
the bowl. in correctly. Seal tightly after cleaning.
5
Squeaking noise when juicing. Friction between the Squeaking sound is perfectly
auger and bowl or food. normal. Do not run the juicer
without any food.
7
Water mark or scratch on the Moulding marks during These marks and lines on the
auger. manufacturing process. auger are perfectly normal.
8
Colour stain on the bowl, Natural dye from food. The Slow Juicer is BPA-free
micro-mesh filter, auger or and chemical free on all attachments,
spinning brush. therefore natural dye from food when
juicing is perfectly normal.
To reduce staining, rinse and clean
immediately after each use. Diluted
vinegar or bleach can also be used.
9
Mould in the silicone part of Poor cleaning. Be sure to clean thoroughly by
the silicone brushes from the detaching the spinning brush.
spinning brush. Do not forget to plug it back
in before juicing.
10
Micro-mesh filter damage. Frozen foods, large hard Refer to Instruction Manual
seeds or pips, unknown for correct usage and juicing
substance, or excess food tips. Remember not to over-fill with
food or force foods in.
11
Deformation of the Exposed to heat or Do not clean any attachments
attachments. abrasive materials. in a dishwasher or use abrasive
cleaners.The plastics tend to deform
when exposed to high heat.
12
Too much pulp coming out. Excess food in the bowl clogging Cut food, especially fibrous foods,
up the micro-mesh filter or into smaller pieces to avoid the
food not cut into small pieces. fibres wrapping around the auger.
Also input food at a slow pace
allowing all the pulp to eject before
adding more food.
in the bowl.
FP404001 MUK REV 3.qxp_Layout 1 28/01/2019 11:35 Page 10
