STERLING STANDING DESK | 15
1. What should I do if my product received is incomplete?
Frequently
Asked Questions
Mopio products are flat packed and come in separate boxes. Once your order has dispatched
and been sent with Fedex, you will receive an email with tracking information. Please note that
Fedex may deliver your boxes in separate deliveries. Kindly follow the tracking information,
allowing all boxes to be received before starting assembly. If you need further assistance on
deliveries tracking, feel free to reach out to us at [email protected].
2. What should I do if my shipment is damaged or products received are
defective?
We’re sorry to hear that! Please email us at [email protected] and provide a detailed
description of the damage, as well as photos (or videos, where appropriate) showing the
damage. We will do our best to resolve the issue as soon as possible.
3. Can replacement parts be ordered?
Yes. Simply write to our customer service team at [email protected], let us know your order ID
and we will be happy to assist further.
4. Who do I contact for repair queries?
You may write to us at [email protected] specifying your queries and we will be able to assist
you further.
5. What warranty do you offer for your products?
You’ll just need to submit your warranty registration upon receiving product at
www.mopio.com/warranty/register. You can print a copy of your order from Order Details
in Amazon and upload it as your proof of purchase. More details can be found in
Warranty section.
6. How do I claim my warranty?
Easy! Just email us at [email protected] and provide a detailed description of the fault as well
as photos.
7. What should I do if I want to return the product?
We offer 30-day return policy upon product received. To initiate a return request, please
message us through Amazon or contact our customer service team at [email protected] with
your reason of returning so we can facilitate the request and assist you further. For more details
on the return policy, please refer to Return section.
