Moomba 2009 Gravity Edition, Owner'S Manual

Page: 83 / 88

© 2009 Skier’s Choice, Inc.
Customer Assistance
The staff at Skier’s Choice, Inc. is concerned with your complete
satisfaction. This includes the prompt resolution of any problems
that may arise during the warranty period. Normally, problems
encountered may be efficiently and effectively resolved by your
Moomba Dealer. However, if a problem cannot be handled by
the Dealer or if a solution is not satisfactory to you as an Owner,
please follow these steps to get the matter resolved:
Step One
Discuss the problem with a member of your Moomba Dealer’s
management staff. It is most likely that the problem will be
resolved at this level.
Step Two
If the Dealer management does not resolve the problem to
your satisfaction, please have the problem and all action taken,
documented by the Dealer, then contact the factory Customer
Service Representative at Skier’s Choice, Inc.
Skier’s Choice, Inc.
Henry G. Lane Street
Maryville, TN 0
Tel: () -
Fax: () -0
Describe the original problem in detail to the Customer
Service Representative. Be prepared to furnish appropriate
documentation and the reasons why service by the Dealer
was unsatisfactory. If further action is required to resolve the
problem, the Customer Service Representative will dictate the
appropriate action.
Step Three
Finally, if after following these steps and providing documentation
and after obtaining necessary authorization from the Customer
Service Representative to take additional action, the problem
is still not resolved to your satisfaction, the President of Skier’s
Choice, Inc. will personally review the problem and make a
determination concerning final resolution.
Owner’s Responsibility
Before operating your Moomba, it is necessary to read
and fully understand this Owner’s Manual and all other
information delivered with the boat.
It is the owner’s responsibility to take the boat to an
authorized Moomba dealer to obtain warranty service.
It is the owner’s responsibility to properly operate and
maintain the boat in accordance with this manual and all
other information delivered with the boat.
The owner should keep maintenance records should it be
necessary to show that required maintenance has been
performed on the boat.
Dealer’s Responsibility
The Dealer should provide the buyer with an adequate
orientation in the general operation of the boat and review
all systems and accessories included with the boat.
The Dealer should deliver a complete owner’s manual packet
with the boat consisting of Owner’s Manual, Registration
Engine Manual, Stereo Manual, Moomba Warranty and all
warranties for separately warranted items aboard the boat.
The Dealer should review all warranty information with the
buyer and assist in filling out warranty cards if necessary.
The Dealer should ensure that any information or obligation
from either Skier’s Choice, Inc. or from the dealership is clearly
understood by the buyer.
The Dealer should instruct the buyer in obtaining local
service and out-of-area service for a Moomba boat.
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