Limited Warranty for Moog Products
Moog - Decatur Operations, subsequently referred to as “Manufacturer,” warrants these products to be free from defects in material or workmanship as follows:
During the labor warranty period, to repair the Product, Purchaser will either return the defective product, freight prepaid, or deliver it to Manufacturer at Moog Decatur
Operations, 2525 Park Central Boulevard, Decatur, Georgia, 30035. The Product to be repaired is to be returned in either its original carton or a similar package affording
an equal degree of protection with a RMA # (Return Materials Authorization number) displayed on the outer box or packing slip. To obtain a RMA# you must contact our
Technical Support Team at 800.554.1124, extension 101. Manufacturer will return the repaired product freight prepaid to Purchaser. Manufacturer is not obligated to
provide Purchaser with a substitute unit during the warranty period or at any time. After the applicable warranty period, Purchaser must pay all labor and/or parts charges.
The limited warranty stated in these product instructions is subject to all of the following terms and conditions.
TERMS AND CONDITIONS
1. NOTIFICATION OF CLAIMS: WARRANTY SERVICE:
If Purchaser believes that the Product is defective in material or workmanship, then written notice with an explanation
of the claim shall be given promptly by Purchaser to Manufacturer. All claims for warranty service must be made within the warranty period. If after investigation,
Manufacturer determines the reported problem was not covered by the warranty, Purchaser shall pay Manufacturer for the cost of investigating the problem at its then
prevailing per incident billable rate. No repair or replacement of any Product or part thereof shall extend the warranty period of the entire Product. The specific warranty on
the repaired part only shall be in effect for a period of ninety (90) days following the repair or replacement of that part or the remaining period of the Product parts warranty,
whichever is greater.
2. EXCLUSIVE REMEDY: ACCEPTANCE:
Purchaser’s exclusive remedy and Manufacturer’s sole obligation is to supply (or pay for) all labor necessary to repair any Product
found to be defective within the warranty period and to supply, at no extra charge, new or rebuilt replacements for defective parts.
3. EXCEPTIONS TO LIMITED WARRANTY:
Manufacturer shall have no liability or obligation to Purchaser with respect to any Product requiring service during the warranty
period which is subjected to any of the following: abuse, improper use, negligence, accident, or acts of God (i.e., hurricanes, earthquakes), modification, failure of the
end-user to follow the directions outlined in the product instructions, failure of the end-user to follow the maintenance procedures recommended by the International Security
Industry Organization, written in product instructions, or recommended in the service manual for the Product. Furthermore, Manufacturer shall have no liability where a
schedule is specified for regular replacement or maintenance or cleaning of certain parts (based on usage) and the end-user has failed to follow such schedule; attempted
repair by non-qualified personnel; operation of the Product outside of the published environmental and electrical parameters, or if such Product’s original identification
(trademark, serial number) markings have been defaced, altered, or removed. Manufacturer excludes from warranty coverage Products sold AS IS and/or WITH ALL FAULTS
and excludes used Products which have not been sold by Manufacturer to the Purchaser. All software and accompanying documentation furnished with, or as part of the
Product is furnished “AS IS” (i.e., without any warranty of any kind), except where expressly provided otherwise in any documentation or license agreement furnished with
the Product. ANY COST ASSOCIATED WITH REMOVAL OF DEFECTIVE PRODUCT AND INSTALLATION OF REPLACEMENT PRODUCT IS NOT INCLUDED IN THIS WARRANTY.
4. PROOF OF PURCHASE:
The Purchaser’s dated bill of sale must be retained as evidence of the date of purchase and to establish warranty eligibility.
PRODUCT CATEGORY
PARTS \ LABOR
All Enclosures and Electronics
Five (5) Years
Accessory Brackets
Five (5) Years
Controllers
Three (3) Years
Power Supplies / IR Illuminators
Three (3) Years
Poles / PolEvators
™
/ CamEvator
Three (3) Years
Warrior Series
™
/ Q-View
™
Three (3) Years
SView Series
™
Three (3) Years 6 months if used in auto scan / tour operation
DeputyDome
™
, NiteTrac
™
, Igloo Dome, PurgeDome
™
Three (3) Years 6 months if used in auto scan / tour operation
EXO Series
™
Dome and Fixed Camera Systems*
Three (3) Years 6 months if used in auto scan / tour operation
EXO Series
™
GeminEye Visible and Thermal Camera Systems
One (1) Year
DISCLAIMER OF WARRANTY
EXCEPT FOR THE FOREGOING WARRANTIES, MANUFACTURER HEREBY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO ANY AND/OR ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND/OR ANY WARRANTY WITH REGARD TO ANY
CLAIM OF INFRINGEMENT THAT MAY BE PROVIDED IN SECTION 2-312(3) OF THE UNIFORM COMMERCIAL CODE AND/OR IN ANY OTHER COMPARABLE STATE STATUTE.
MANUFACTURER HEREBY DISCLAIMS ANY REPRESENTATIONS OR WARRANTY THAT THE PRODUCT IS COMPATIBLE WITH ANY COMBINATION OF NON-MANUFACTURER
PRODUCTS OR NON-MANUFACTURER RECOMMENDED PRODUCTS PURCHASER MAY CHOOSE TO CONNECT TO THE PRODUCT.
LIMITATION OF LIABILITY
THE LIABILITY OF Manufacturer, IF ANY, AND PURCHASER’S SOLE AND EXCLUSIVE REMEDY FOR DAMAGES FOR ANY CLAIM OF ANY KIND WHATSOEVER, REGARDLESS
OF THE LEGAL THEORY AND WHETHER ARISING IN TORT OR CONTRACT, SHALL NOT BE GREATER THAN THE ACTUAL PURCHASE PRICE OF THE PRODUCT WITH RESPECT
TO WHICH SUCH CLAIM IS MADE. IN NO EVENT SHALL MANUFACTURER BE LIABLE TO PURCHASER FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES OF ANY KIND INCLUDING, BUT NOT LIMITED TO, COMPENSATION, REPLACEMENT LABOR COSTS, REIMBURSEMENT, OR DAMAGES ON ACCOUNT OF THE LOSS
OF PRESENT OR PROSPECTIVE PROFITS OR FOR ANY OTHER REASON WHATSOEVER.
* NOTE
Moog will repair or replace, at its option, any equipment which is damaged by transient voltage surge/spike or lightning strike (an “Occurrence”), while properly connected
to wired AC power line with protective ground. Any repair or modification of the equipment done by someone other than Moog voids the warranty.
Form 500-911 081913
