Here For You
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After-sales assistance
If you continue to experience problems with your
cooker,
please call the Montpellier customer service helpline
on:
03333 234 473
.
Please have all your product details available, including the model number, serial number, date of purchase,
and your retailer’s details before registering a fault.
The service call cannot progress without this information.
Your 2 year Manufacturer’s guarantee
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.
Your new Montpellier appliance carries a free guarantee which protects you against the cost of repairs during the
first 24 months from date of purchase provided that:
Any claim is accompanied by evidence of the model reference, model serial number and proof of purchase, such
as a Sales Receipt, showing that the appliance was purchased within the 24 months prior to the date
of claim.
What is not covered under the Guarantee
•
Any appliance not correctly installed and operated in accordance with the manufacturer’s instructions.
•
Any appliance that is used for anything other than domestic purposes.
•
Any defect caused by accident, misuse, unauthorised modification or inexpert repair.
•
Cost of Call-out where a fault cannot be found with the appliance.
•
Cost of Call-out for work covering routine maintenance, such as, but not exclusively, cleaning of filters or
defrosting.
•
Cost of Call-out for work required to correct the alignment of doors following door reversal procedures carried
out by you.
•
Use of the appliance by anyone other than the Householder.
•
Use in any commercial environment.
•
Consumable items, such as, but not exclusively, fuses in plugs, bulbs and breakable items which require
routine replacement.
•
Repair costs incurred that have not been authorised by Repairtech and/or carried out by a non-approved
Repairtech engineer.
YOUR GUARANTEE IS VALID ONLY IN THE UK
& ROI
.
To register your appliance simply complete the card in your appliance pack and return it with a stamp affixed or
alternatively you can register online at
www.montpellier-appliances.com/support
SERVICE HELP-LINE
Should your appliance develop a fault, please call the Montpellier customer service helpline on:
03333 234 473
.
Please remember to have all your product details available, including the model number, serial number, date of
purchase and your retailer’s details before registering a fault.
Your service call cannot progress without this information.
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