9
TROUBLESHOOTING
Q1: The television only shows "waiting for connection" in the bottom right corner.
A1: Verify that the AC adapters for both the transmitter and receiver are plugged in
and that the Power LED on each unit is illuminated. Try swapping out the Ethernet
cable with a known good one.
Q2: The television displays "Please check the TX input signal".
A2: Verify that the video source device is playing video content. Try swapping out the
HDMI® cable between the video source device and the transmitter with a known
good one. Try connecting the video source device directly to the television to
verify that it is transmitting video. Verify that the video resolution on the video
source does not exceed the 1080p@60Hz limits of the system.
Q3: The video on the television is unstable.
A3: Press the Reset button on each unit to allow them to reestablish a connection.
Ensure that the Ethernet cable is within the length limits for its type. Try using a
higher category Ethernet cable. Replace the Ethernet cable with a known good
one.
TECHNICAL SUPPORT
Monoprice is pleased to provide free, live, online technical support to assist you with
any questions you may have about installation, setup, troubleshooting, or product
recommendations. If you ever need assistance with your new product, please come
online to talk to one of our friendly and knowledgeable Tech Support Associates.
Technical support is available through the online chat button on our website
www.monoprice.com during regular business hours, 7 days a week. You can also get
assistance through email by sending a message to [email protected]
