TROUBLESHOOTING
Following are some common problems and possible solutions. If you cannot solve a problem
yourself, please contact Monoprice Technical Support for assistance.
Q: The power LED is off.
A: Verify that the power adapter is plugged into the monitor. Verify that the power cord is
plugged into both the AC adapter and the power outlet. Verify that the power outlet is live
by plugging something else into it, such as a lamp.
Q: The picture is weak, washed out, or over saturated.
A: Adjust the Brightness and/or Contrast.
Q: The image flashes or distorts.
A: Verify that there are no nearby sources or Radio Frequency or Electromagnetic
Interference (RFI or EMI).
Q: The power LED is glowing blue, but the display is blank.
A: Press a key on the keyboard to ensure the computer is not asleep or that a screen saver
is active. Verify that the proper input is selected. Verify that the display cable is securely
attached to both the display and the video source. Replace the cable with another of the
same type to verify that it is not faulty.
Q: One of the primary colors (red, green, or blue) is missing.
A: Replace the video cable with another of the same type. Connect to a different video
source to verify that there are no problems with the video card or source device.
Q: The colors are not correct.
A: Adjust the color temperature or the individual mix or red, green, and blue picture
elements.
Q: No picture using the DVI input.
A: Verify that you are using a Dual Link DVI-D cable. Verify that your video card is capable
of delivering a Dual Link DVI-D signal. A Dual Link DVI-D cable will have a pinout that
looks like this:
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