20
Before You Call For Service
Dishwasher
Questions?
Use this
problem
solver
PROBLEM
POSSIBLE CAUSE
WHAT TO DO
Cycle Status Indicators
Time too long between
•
Each button must be touched within
(on some models) go
button selection
15 seconds after touching another control.
off when you’re setting
Unusual noises
Some of the sounds you
will hear are normal
•
Timer advancing as cycle progresses.
•
Detergent cup opening.
•
Water draining out of the tub immediately
after you touch a button.
Utensils are not secure
•
Make sure everything is secured in
in the rack or something
dishwasher.
small has dropped into
the rack
Detergent left in
Dishes are blocking the
•
Reposition the dishes.
dispenser cups
detergent cups
Water won’t pump
Drain is clogged
•
If you have an air gap, clean it.
out of the tub
•
Check to see if your kitchen sink is draining
well. If not, you may need a plumber.
•
If the dishwasher drains into a disposer,
run disposer clear.
Suds in the tub
Correct detergent
•
Use only automatic dishwasher detergents
wasn’t used
to avoid sudsing.
•
To remove suds from the tub, open the
dishwasher and let suds evaporate. Add
1 gallon of cold water to the tub. Close the
door until it locks into place. On models
ZBD5700 and ZBD5900, pump out water
by pressing the NORMAL WASH button.
Wait one minute and press NORMAL
WASH again, then press CLEAR. Repeat if
necessary. On model ZBD5600, turn the
Cycle Selection dial to NORMAL WASH.
Wait one minute. Allow water to pump out.
Repeat if necessary.
Too much rinse
See the Rinse Agent section.
agent used
Dishes and flatware
Inlet water temperature
•
Raise the water heater temperature to 120°F.
not clean
is below 120°F.
•
Depending on model, use WATER TEMP
BOOST or WATER TEMP SANI option.
Water pressure is
•
Turn on a faucet. Is water coming out more
temporarily low
slowly than usual? If so, wait until pressure is
normal before using your dishwasher.
Air gap is clogged
•
Clean the air gap.
Improper rack loading
•
Make sure large dishware does not block
the detergent dispenser or the wash arm.
