16
49-1000500 Rev. 1
TROUBLESHOOTING
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Possible Cause
Refrigerator system does not operate
May be in defrost cycle when refrigerating system does not operate for about 45
minutes.
Temperature control in the
OFF
position.
If interior light is not on, refrigerator may not be plugged in at wall outlet.
The house fuse is blown/house circuit breaker is tripped. Replace fuse or reset the
breaker.
Turn off the Sabbath Mode.
If your control panel says
SHO
, then your showroom mode was enabled. To turn this off,
hold the
ALARM
button and (-) pad simultaneously for 5 seconds.
Refrigerating system operates for
long periods or cycles on frequently
(Modern refrigerators and freezers
with more storage space and a larger
freezer require more operating time.
They start and stop often to maintain
even temperatures.)
Normal when refrigerator is first plugged in. Wait 24 hours for the refrigerator to
completely cool down.
Often occurs when large amounts of food are placed in refrigerator. This is normal.
Door left open or package holding door open.
Hot weather or frequent door openings. This is normal.
Temperature control set at the coldest setting. See Temperature Control.
Vibration or rattling (Slight vibration
is normal.)
Refrigerator may not be properly installed.
– Anti-tip bracket may be loose.
– Unit may not be level.
Thumping sound when closing door
This is a normal operating sound.
Closing the door slowly will minimize the sound.
Operating sounds
The variable speed compressor.
Normal fan air flow—multiple fans blow cold air through the fresh-food and freezer
compartments—other fans cool the compressor.
The fans change speeds in order to provide optimal cooling and energy savings.
These NORMAL sounds will also be heard from time to time:
– You may hear a whooshing or gurgling sound when the door closes. This is due to
pressure equalizing within the refrigerator.
– A water dripping sound may occur during the defrost cycle as ice melts from the
evaporator and flows into the drain pan.
– The flow of refrigerant through the freezer cooling coils may make a gurgling sound
like boiling water.
– Water dropping on the defrost heater can cause a sizzling, popping or buzzing sound
during the defrost cycle.
– You may hear cracking or popping sounds when the refrigerator is first plugged in or
during/after the defrost cycle. This happens as the refrigerator cools to the correct
temperature.
– The compressor may cause a clicking or chirping sound when attempting to restart
(this could take up to 5 minutes).
– The electronic control board may cause a clicking sound when relays activate to
control refrigerator components.
– Ice cubes dropping into the bin and water running in pipes as icemaker refills.
– The icemaker water valve will buzz when the icemaker fills with water.
