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Terminal Operation

Add Value Disabled

This message occurs when an add value card has been swiped on the terminal, but the add value
mode has not been enabled on that device.

Other Messages

Unknown Term Flt

An unexpected and unhandled fault has occurred. The terminal does not know what the problem is.
This error should hardly ever occur in practice and has been put into the terminal as a last resort
procedure.

Bad Mac Number

The terminal's MAC address has been corrupted.

Memory Error

A problem has occurred with the contents of the terminal's memory. It can be a problem as simple
as a firmware upgrade erasing a portion of memory (which the terminal will easily recover from) or
as fatal as a faulty memory chip in the terminal.

RTC Clock Failed

The Real Time Clock has failed. The RTC is responsible for keeping time on the terminal. This may
be caused by a hardware failure.

Unused Op Code

The terminal has tried to execute an invalid command. Sometimes caused by corrupt packets
received on the network. This should very seldomly occur.

NMI trig Error

Caused by internal corruption of memory or program stack. The terminal should recover from this
error automatically.

Overflow Error

An error has occurred in memory. The terminal should recover from this error automatically.

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Summary of Contents for MB206

Page 1: ...MB206 Terminal Reference Guide From Version 6 58 02 www monitorbm com ...

Page 2: ...ieval systems without the written permission of the publisher While every precaution has been taken in the preparation of this document the publisher and the author assume no responsibility for errors or omissions or for damages resulting from the use of information contained in this document or from the use of programs and source code that may accompany it In no event shall the publisher and the ...

Page 3: ...6 13 JP12 and JP15 14 JP22 14 JP64 Configuration Options 15 16 Internal Terminal Configuration Options 16 1st Copy Timeout 17 Add Value Terminal Enable 17 Allow Set No PIN 17 Allow Session Hold 18 Alter Admin Password 18 Alter Reset Password 18 Alter IP Util Port 18 Auto Accept Limit 18 Auto Print Release 18 Auto Sense Auto Accept 19 Aux Serial Port Baud Rate 19 Aux Serial Port Device 19 Aux Seria...

Page 4: ...Main Serial Port Device 28 Main Serial Port Parity 28 Max Balance 28 Message Scroll Delay 28 Message Scroll Speed 28 Micros Interface 29 Minute for Reboot 29 Monitor Card Prefix 29 Multi pulse Learn Mode 29 Out Of Session Count OOS Count 29 Paper Feed Time 29 PC IP Address 30 Print Two Receipts 30 RTS Delay Time 30 Run Mode 30 Screen Flip time 30 Show Counts 30 Subnet Mask 31 TCP IP Port 31 Termin...

Page 5: ...opier Status 53 7 eCopy Status 53 8 Konica Copier Visible when Konica mode Enabled 54 9 Xerox Copier Visible when Xerox mode Enabled 55 10 Clr Restrictions 55 11 Term Statistics since 28 8 2000 55 12 Terminal Config 56 13 Task Usage 56 14 Hub Status 58 2 Configuration 58 1 Reset Terminal Yes No 58 2 Setup Comms 59 3 Setup Tcp Ip 59 4 General Setup 59 5 Card Setup 60 6 Copier Setup 60 7 eCopy Setup...

Page 6: ...w are PINs used with Primary records 69 What if a terminal doesn t have a menu password set How To guides 70 70 Enabling and using Add Value Mode 71 Enable offline operation 71 Limitations 71 Configuring Supervisor Net 77 Synchronising a terminal with Supervisor Net 77 Configuring Special Purpose Disbursements 78 DOOR 79 DOORMS 79 BOOM 81 GOLF Terminal Operation 83 83 Basic Functions 83 Prompts an...

Page 7: ...wing kinds of formatting in the text identify special information Formatting convention Type of Information Special Bold Items you must select such as menu options command buttons or items in a list Emphasis Use to emphasize the importance of a point or for variable expressions such as parameters CAPITALS Names of keys on the keyboard for example SHIFT CTRL or ALT KEY KEY Key combinations for whic...

Page 8: ...e CT M Older One button RS485 serial communication terminal in a metal cabinet KT20 Older 20 key RS485 serial communication terminal in a metal cabinet KT44 Older 44 Key alpha numeric RS485 serial communication terminal in a metal cabinet MT16 Newer 16 Key RS485 serial communication terminal in a plastic cabinet MT20 Newer 20 Key RS485 serial communication terminal in a plastic cabinet MB80 80 Key...

Page 9: ...nitor firmware has a standard convention for the name of the firmware files The convention is Hardware Platform Reader Type Model Type Sub Model Type Sub Number Major Number Minor Number EXAMPLE MB20M01 653 This file is for an MB20 with version 6 53 01 firmware ...

Page 10: ...sh Encryption is very secure The terminal will exchange an encryption key with the Supervisor Net Terminal Server when it first makes a connection The terminal will retry 3 times within a minute for the encryption key to be set whilst doing this a bar graph will appear on the display of the terminal indicating the progress Normally the swapping of encryption keys takes a couple of seconds at start...

Page 11: ...r ports to communicate These are listed in the following table Port Type Base Function 10003 TCP BASE 1 Firmware Upgrades Operator Mode 10002 TCP BASE PORT Main Comms Channel for TS 9993 UDP BASE 9 STATUS Server to Terminal 9992 UDP BASE 10 STATUS Terminal to Server Response ...

Page 12: ...ally sourced or sourced from an external device The interface method is via a D15 connector Outputs Two relays One relay is configurable for normally open or normally closed when a session begins The second relay is pre configured as normally open Other options available on the output connector are 0v 5v reference Vin Directly from the terminal s power connector Display 2 lines by 20 character LCD...

Page 13: ...cted to the network point the top connector may be connected to another device such as a printer This gives you the ability to place the terminal in situations where there is only one network point available and its already being used by another device The network connector has two indicator lights for each connector The right hand light is the network connection indicator the left hand light is t...

Page 14: ... Power Connector The power connector is a standard 2 1mm DC Jack with center negative polarisation External Interface The external DB15 connector gives complete access to the Opto Inputs relays and power rails This means that an external device can usually be connected to an MB20 V6 without the need to open the unit and set jumpers There will however still be rare occasions when input jumpers will...

Page 15: ...ut 1 3 Steering Line 1 In Opto Input 2 4 Steering Line 1 Return Opto Input 2 5 Steering Line 2 In Opto Input 3 6 Steering Line 2 Return Opto Input 3 7 Steering Line 3 In Opto Input 4 8 Steering Line 3 Return Opto Input 4 9 5v Out 10 GND 11 Vin 12 Relay 2 13 Relay 2 14 Relay 1 15 Relay 1 ...

Page 16: ...wever due to an historical screen printing error some jumpers are labelled CN and some connectors JP They have been left like this to minimise confusion between models Here is a list of useable jumpers and connectors Label Function CN4 External card reader connector CN11 Aux port voltage selector jumper JB1 Input Jumper Block with 6 individual jumpers A F JP6 Vin Jumper JP12 Relay earthing jumper ...

Page 17: ...efault there is no jumper on this selector therefore no voltage appears on pin 4 of the AUX port JB1 Jumper Block 1 has six individual jumpers labelled A through F These jumpers determine various states for the inputs from the DB15 connector By default none of the jumpers are set WARNING Never set jumpers A and B on at the same time Doing so will short un regulated voltage Vin on to the 5v power r...

Page 18: ...to coupler B Applies un regulated input Vin to one side of the main Count opto coupler Input 1 C Earths one side of the main Count opto coupler Input 1 D Earths ones side of Steering Line 1 Input 2 E Earths ones side of Steering Line 2 Input 3 F Earths ones side of Steering Line 3 Input 4 ...

Page 19: ... terminal from the D15 connector instead of via the DC Jack Warning Never short Pin 9 5v to Pin 11 Vin once JP6 is connected Doing so will damage the terminal JP12 and JP15 JP12 is used to permanently earth one side of the relay s contacts By default there is no jumper set JP15 is the Normally open Normally Closed selector for the main relay By default it is in the Normally Open position meaning t...

Page 20: ...ardware enable disable for the beeper By default the jumper is hard wired to enable the beeper The beeper can also be enabled and disabled via software in the terminal setup menu JP64 JP64 is an I2 C Bus connector reserved for future use by MBM ...

Page 21: ...Option Source Terminal ID Internal Main Serial Port Baud Rate Both Main Serial Port Parity Internal Main Serial Port Device Internal Ignore Frame Errors on Main Serial Port Internal Aux Serial Port Baud Rate Both Aux Serial Port Parity Internal Aux Serial Port Device Internal Ignore Frame Errors on Aux Serial Port Internal RTS Delay Time Internal Poll before Acknowledge Period Internal Enable TCP ...

Page 22: ...it for the first count to be detected before ending the session This feature enhances the session timeout ability of the terminal in situations where a short session timeout is still desirable but the work being done may require a long time before the first copy comes out of the copier such as scanning a large number of documents using the ADF of the photocopier In the example below the 1st copy t...

Page 23: ...ill then be asked how much they wish to add to the account and then they will press Finish to end the session Allow Set No PIN Card Setup When enabled a user can press Cancel when prompted to set a new PIN The terminal will allow them to enter a session without setting a new PIN Allow Session Hold Session hold enables a user to press the Function button during a session and choose to place that se...

Page 24: ...se port numbers to the internal IP addresses and ports for the terminals To use this function the ports must also be defined in the IP Terminal Utility Auto Accept Limit General Setup Specifies how much each user can spend in a single session when the terminal is in Auto Accept mode Note that this is per session only The user can open another session and spend up to the same value again Auto Print...

Page 25: ...nes or cutting a telephone line when charging for time 6 Serial Reader Generic serial card reader Baud rate is set in the normal com port settings menu 7 Remote The terminal is attached to a PC for reasons such as print release etc 8 Printer Support for a receipt printer 9 Boom Used with a boom gate Communicates with a boom gate controller via a serial protocol 10 Internet Used with an LIU unit to...

Page 26: ...ff the front of a card E g Full Card Number 60048912345678 Card Offset 6 Card Number read 12345678 This may also be used in conjunction with Card Length to give precise card reading E g Full Card Number 60048912345678 Card Offset 6 Card Length 4 Card Number Read 1234 Car Park Full General Setup When enabled the terminal will take note of the state of steering line 1 Opto input 2 When the line goes...

Page 27: ... are ignored The last four bytes are converted from hexadecimal to decimal unless a hex number is required Wiegand 26 bits ASP 10022 format Type 2 This is referred to as Wieg T2 in the terminal menu system The expected format of the data on the card is as follows Bit number 01234567890123456789012345 Byte Groups PAAAABBBBCCCCDDDDEEEEFFFFP Parity Mask1 EXXXXXXXXXXXX Even Parity checked on bits 1 12...

Page 28: ...ock and Data format card is selected Pin Function Clock and Data Function Weigand 1 GND GND 2 5v 5v 3 Card Detect Data0 4 Clock Data1 5 Data N C Clear Host Setup Tcp Ip The terminal is capable of communicating with the Supervisor Net server by resolving the server s machine or Host name to an IP address instead of directly specifying a fixed IP address This option will clear the host name from the...

Page 29: ...de for IRC3100 and IRC3200 colour copiers Choosing this option will require setting one of the following 1 Select Model IRC3100 Special mode for the IRC3100 copier 2 Select Model IRC3200 Special mode for the IRC3200 copier Choosing 2 will also give you the option of enabling Canon Low Funds mode In this mode the user will be allowed to remain in session even if they don t have enough money for the...

Page 30: ...pier Setup Used in multi pule learning mode This tells the terminal not to just map number of pulses to disbursement extensions but also pay attention to the pulse length and the gap between the pulses as differences in timing may indicate different types of copy job Gateway Address Setup Tcp Ip The IP Address of the network s gateway This is ignored if the terminal is using DHCP Halt on Error Gen...

Page 31: ...Standard swipe cards etc will be read as normal HID Card Prefix The prefix read off the card must match this prefix otherwise an HID convert is not performed Use Facility Code The facility code is usually stripped off the card number during an HID convert Enabling this option will include the facility code in the output of the card number Card Size 4 5 Sets the output length of the hot stamp card ...

Page 32: ... Long Manually input a time value for the count pulse duration to differentiate between a small page size output and a large page size output Learn Pulse Mode The terminal is put into Learning Mode In this mode the terminal can learn the difference between multiple single page outputs and a range of different input pulse sequences It can assign these input pulse sequences to different disbursement...

Page 33: ...r This is the amount of time the terminal waits after receiving a request from the copier before replying 3 Black White only If enabled the terminal will only allow black and white copying on the device 4 Limited Disbs Limits the number of disbursement extensions to 4 These are usually A4 B W A4 Colour A3 B W A3 Colour Any other detected sizes are approximated to the nearest of these four Main Ser...

Page 34: ...egister The cash register will use the terminal as a source of funds for the user 12 Copier The terminal is connected to a Xerox or Konica Minolta copier via the main serial port Main Serial Port Parity Setup Comms Sets the parity of the main serial port Available options are Even Odd None Max Balance General Setup Defines the user s maximum balance If the user is adding funds to their account thr...

Page 35: ...nt General Setup The terminal is capable of tracking any counts that occur when not in a session Typically these are caused by print jobs As soon as a user begins a session a transaction is unloaded containing the following details Primary Number The default disbursement number of the terminal such as COPIES Count Items The number of counts detected whilst not in a normal session This feature is u...

Page 36: ...t Remote Mode The terminal will look at the serial ports for remote devices connected such as a print release station computer Multi Disb Mode Enables the use of multiple disbursements during a session The user is prompted at the beginning of the session as to which function they wish to use Serial Mode Serial communications to devices such as a serial card reader Retail Mode Enables the special r...

Page 37: ... or if a brand new terminal is installed on a network is 001 for this reason terminals should be configured with a terminal ID starting at 002 otherwise they are liable to be knocked off the network should another terminal revert to its default settings Autoloaders have terminal IDs starting with A e g A02 Vending terminals have IDs starting with V e g V02 Terminal IP Address Setup Tcp Ip The uniq...

Page 38: ...cific to the individual terminal General Tab Terminal ID A mandatory key field which is a unique identifier for the terminal This is a 3 digit field made up of alpha numeric characters 0 9 and A Z only Autoloaders usually have an ID starting with A to differentiate them from standard terminals E g A02 Software terminals usually begin with B and when they reach B99 continue with C and so on The fir...

Page 39: ...er Date is the date that the last meter reading report was run and the meter readings were reset Count Meter Items Last Reading Indicates the Meter count when the Last Reading was taken The Meter Date indicates when the Last Reading was taken Count Meter Items Current Count Indicates the Current Meter count Each time an item is counted this meter increments Timed Meter Items Last Reading Indicates...

Page 40: ...e card can be presented at an autoloader regardless of whether it s been used before or not If the number on the magnetic strip of the card doesn t exist in the primary database a record will be created based upon the default record INSERT DEFAULT The user can then add money to the account and use it on any goods or services NOTE If this function is enabled then the Pnum Delta setting in Country i...

Page 41: ...ng the resource if the user walks away without pushing the finish button on the terminal Extended Session The user can press the function button on the terminal during a session and turn the session timeout off so that the session will never end unless the finish or cancel button is pressed It is valid for that session only Allow Interrupt Enable the interrupt feature on the terminal to be used Th...

Page 42: ...e a setting of 20 is 10 seconds After the session has ended the main relay will open forcing the copier to stop feeding any new pieces of paper from the paper tray This time just has to be enough to cater for the paper already fed from the paper tray A3 Time This is an alternate method for counting A3 copies The Terminal looks at the length of a pulse to determine if the paper feed was an A4 or an...

Page 43: ...press the NO key and enter a new Primary Number Record Count Used in conjunction with Name Length to calculate how many records will be able to be stored in the terminal s memory for offline operation Name Length Used in conjunction with Record Count to calculate how many records will be able to be stored in the terminal s memory for offline operation Extra Input If you have a very large Primary d...

Page 44: ...mpt displayed to the user when they are required to enter a Secondary number Hide Number Entry If a user is required to enter a Secondary number the characters will be hidden for extra security Review Entries This option when ticked will allow users to select a Secondary Account from a list of the last 5 accounts that were used by the currently validated Primary Account Allow Search Turns on the s...

Page 45: ...tabase Disbursement Tab Automatic This section alters it s behaviour based upon the Run Mode setting in the General tab for instance If Run Mode is set to Fax ticking the Automatic tick box will only activate the Fax disbursement selection If the run mode in the General tab is set to Multi Mode multiple disbursements may be entered with associated key numbers The key numbers are displayed to the u...

Page 46: ...te Disbursements do not support the option Not Verified Confirm Name As per the Primary database but for disbursements Card Reader Tab Swipe Prompt This is another way to change the initial prompt generally if a swipe card is being used to initiate the session Ticking this box will over ride the User Prompt replacing it with the contents of the Prompt field below the tick box Enable Keyboard This ...

Page 47: ...uffix manually to their primary number Prompt for Suffix Prompt The prompt the users sees when they are prompted to enter a suffix Autoloader Cash Register Tab Initial Balance The Initial Balance is printed on receipts when an Autoloader Buy Card transaction is performed This amount should be configured to match the amount that has been added to cards in advance that are dispensed from the Autoloa...

Page 48: ...ccept the smallest denominations as they sometimes jam the coin acceptors and cost too much for a security company to collect Fax Phone Tab Enable Line Interface Tells the terminal to look for a Line Interface Unit on the Aux port Outside Line Defines the number dialled to get an outside line so that Supervisor can ignore it when calculating the call rate Emergency Any emergency numbers that the L...

Page 49: ...word The password required to enter Debug Mode Terminal Reset Enabled Allows an administrator or technician to enter the terminal configuration section of the terminal Supv 2 Terminal Reset Password When entering the terminal configuration section of the terminal this is the password that must be entered Note If this is left blank a dongle plugged into the Aux port of the terminal will be required...

Page 50: ...upervisor Net Network response time analysis tool When this option is ticked ENABLED all transactions have the response time tagged on to them and the overall response time can be examined to see the performance of the network The Response Time is measured for Primary Account Validations It is stored in milliseconds in the transaction record Automatic Data Unload Serial comms only does not apply t...

Page 51: ...ot record count pulses page amounts etc This would be the case for disbursements that charge for time usage such as for Telephone Control In this case Variable Type Timed will probably be used instead 2 Count When set to Count the disbursement is used to record physical count pulses print pages or possibly cards dispensed from an Autoloader A disbursement set to Count uses the Variable Rate to cha...

Page 52: ...ation of the session was Rounding Type Specifies how to round the time of the session There are three options 1 Up Round up to the nearest unit 2 Down Round down to the nearest unit 3 Round Round up if over half a unit or round down if under half a unit GST Rated Records that tax is included in the value of the transaction for reporting purposes By default Supervisor Net has the Tax name set to GS...

Page 53: ... Ext0 is not used 4 Count 2 Steering For use when there are multiple variables from the device to take into consideration for instance B W Colour A4 A3 The resulting transaction will have count items and a disbursement extension ext0 ext3 depending on the steering line output from the photocopier Steering lines can be Latched so that if they appear co incidentally with the count pulse they will st...

Page 54: ...tion For this reason a User Defined 32 type is usually chosen for this purpose Extension Name A description of the extension number such as A4 Colour Extension Code A free text field for reporting purposes of up to 40 characters The intended use of this field was for product SKU numbers for stock re ordering purposes in a vending environment but can be used for any kind of reporting purpose Count ...

Page 55: ...d item instead of count items Pulse Wait Appears when Count 2 Steering is selected in the Type options This is the amount of time in milliseconds the terminal will wait after receiving a count pulse before sampling the steering lines for a value This is handy if the photocopier updates the steering line state shortly after issuing a count pulse Latch Input Lines Preserves the value on the steering...

Page 56: ...m or sub menu The menu tree is arranged as follows 1 Status 1 General Status 2 Comm Status 3 TCP IP Status 4 Files Status 5 Card Status 6 Copier Status 7 eCopy Status 8 Konica Copier Visible when Konica mode Enabled 9 Xerox Copier Visible when Xerox mode Enabled 10 Clr Restrictions 11 Term Statistics since 28 8 2000 12 Terminal Config 13 Task Usage 14 Hub Status 2 Configuration 1 Reset Terminal Ye...

Page 57: ...ed in non volatile memory Supervisor Net Version The version of Supervisor Net that the terminal has detected Last Sent Data The last time data was transmitted from the terminal to Supervisor Net Last Received Data The last time data was received from Supervisor Net Encryption Burner Version The version of the burner code The burner is the portion of the application responsible for burning new ver...

Page 58: ...55 255 255 0 The Subnet Mask address that the terminal has obtained automatically using DHCP Host Name Not Set Terminal IP Addr 192 168 0 2 Network Mask 255 255 255 0 PC IP Addr 192 168 0 3 Gate IP Addr 192 168 0 1 TCP IP Port 10002 Terminal MAC MAC address The terminal s hardware MAC address This cannot be edited Ethernet IC LAN91C111 The model of LAN chip being used in the terminal Alter IpUtil ...

Page 59: ...el Now Standard Exact Timing Current Yes Only appears if Model is set to Multi pulse Copier Mode is Single Pulse Paper Feed Time 5 0 seconds 1st Copy Timeout 0 minutes 7 eCopy Status Displays the current settings for eCopy mode This menu item appears regardless of whether eCopy is enabled or not Enable eCopy Current Disabled eCopy MultiDisb Name Current eCopy 8 Konica Copier Visible when Konica mo...

Page 60: ...d No When the terminal is connected to the copier the copier polls the terminal every 10ms No polls from the copier means that the copier is switched off or there is a problem with the interface cable Colour Mode Full Colour Detection of Colour or B W from the copier Current Size A4 Paper size being used in the copier Machine Status Not Ready Detection of whether the copier is ready to copy or not...

Page 61: ...p was received twice during a request setup Timeouts The terminal sent a message and did not receive a reply The message was re transmitted Comms Logic Errors An unknown error has occured Poll before Ack No longer used Used for older serial based communications Lost Ack Nak Similar to a timeout The terminal sent an ACK or NAK and received no reply Lost Display Msgs The message buffer was flushed b...

Page 62: ...s buffers etc UDP Status Task Receives UDP messages on the Status port mostly from the Ip Terminal Utility TCP Listen Task Waits for a TCP connection mostly from the Ip Terminal Utility Starts the TCP Accept Task TCP Accept Task Receives TCP messages mostly from the Ip Terminal Utility for Operator or Firmware Download Konica Task Runs the Konica copier mode It also works with the Main Port serial...

Page 63: ... to determine its current value These 4 bits are Bit 3 Port 0 Flow control Enable 0 Disabled 1 Enabled Bit 2 Port 0 Duplex Status 0 Half Duplex 1 Full Duplex Bit 1 Port 0 Speed Status 0 10MB 1 100MB Bit 0 Port 0 Link Status 0 No Link 1 Link OK The 2nd digit the F in the above 0F07 example shows the status of the Lower Main link These 4 bits are Bit 11 Port 1 Flow control Enable 0 Disabled 1 Enable...

Page 64: ...options and descriptions 3 Aux Port Device None Determines what is connected to the Auxiliary serial port See Aux Serial Port Device for configuration options and descriptions 4 Main Baud Rate Current 9600 Main Serial Port s current Baud rate See Main Serial Port Baud Rate for all possible settings 5 Main Alter Parity Current N Main Serial Port s Parity setting See Main Serial Port Parity for a li...

Page 65: ... currently Supported 11 Display Balance 12 AutoAccept Limit 13 Carpark Full 14 U E Ps Use P C M 15 Allow Sess Hold 16 Micros Interface 17 ScSpeed 100 1000 18 ScrlDelay 0 5000 19 ScrFlip 500 5000 20 Credit Items 21 Hours to Reboot 22 Hour for Reboot 23 Minute for Reboot 24 Auto Print Release 25 Max Balance 26 Print Two Receipts 27 Show Counts 5 Card Setup 1 Change Card Type 2 HID Convert 3 HID Card...

Page 66: ...nal and eCopy eCopy is a third party application used for tracking activity on certain makes and models of copiers an printers See the associated knowledgebase article for more information on the configuration of this feature 1 Enable eCopy Current Disabled 2 eCopy MultiDisb Name Current eCopy 8 Clr Restrictions Photocopying in Colour can be restricted based upon a user s price code 1 Colour Steer...

Page 67: ... will issue serial commands which should appear on the screen of the PC 6 Test Beeper Turns the beeper off and on 5 times Great to annoy your work mates with 7 Test Card Entering into this mode will present you with a question Show Whole Card Raw or Processed Data Pressing Cancel will display the entire contents of the card when it is swiped Pressing Enter will only display the card number as it w...

Page 68: ...nt in time The resulting file can only be analysed by a Monitor firmware developer to help diagnose an issue 2 Manufacture Test Manufacture tests are exactly the same as individual tests except it will automatically step through every one of the tests in sequence 4 View Files Allows you to see the contents of the terminal s memory for the files sent down to the terminal from Supervisor Net 1 Prima...

Page 69: ...oaded back to Supervisor Net every morning at 1 00am This unload contains a complete list of all the statistics from the terminal for diagnostic purposes The sequence of these statistics are the same as seen in the status menu By default this is enabled 4 Restart Terminal Causes the terminal to reboot Usually used when operating the terminal remotely from the IP Terminal utility 6 Ping Host The te...

Page 70: ...Version 6 Terminal Menu System Options 64 3 The terminal then resolves it to an IP address ...

Page 71: ...65 Terminal Interface Cables Terminal Interface Cables Toshiba Copier Canon Copier Konica Copier Ricoh Copier ...

Page 72: ...6 Sharp Copier Sharp copiers use differing cables depending on the model of copier Check with your Sharp dealer for details about which cable to use with which model of copier Colour Copier Enter topic text here B W Copier Type 1 ...

Page 73: ...67 Terminal Interface Cables B W Copier Type 2 ACT812 Retail Handset ...

Page 74: ...Terminal Interface Cables 68 TMSR Barcode Mag Card Reader ...

Page 75: ...have this functionality at this point in time How are PINs used with Primary records PINs are normally used if the Primary record is a card number The PIN is a four digit number that is set by the user the first time they use a physical terminal apart from an Autoloader System Administrators can configure the Primary Record to prompt for a new PIN if the user has forgotten their PIN that they have...

Page 76: ...hen swipe the customer s card They are then able to key in an amount to add to their account 1 Create a user account with the Name Add Value 2 Turn the Add Value function on in the terminal s General Setup area 3 Swipe the Add Value card created in step 1 or enter the code via the terminal s keypad 4 Swipe the customer s card 5 Enter the value to add and press Enter The Terminal will confirm this ...

Page 77: ...account restrictions other than a maximum transaction limit per primary per terminal Limitations Account Balances Because the terminals are independent of each other there are no balance or account restrictions other than an optional maximum transaction limit per primary per terminal Permit Functionality Permit functionality is not supported in an offline mode Group Ranges The older group range fu...

Page 78: ...The memory space that isn t reserved for the databases will be used for Transactions therefore the bigger these numbers the less transaction that will be able to be stored offline Download to terminal There are four possible options in the Primary and Secondary settings however there are only two in the disbursement settings All and Selected All Send all records from the database down to the termi...

Page 79: ...ate therefore there is no restriction on who can use the device If a number is entered into the terminal that does not exist in Supervisor when the transaction is unloaded the record will be inserted into the database using the Unknown Default record which by default locks the record in the database at the same time Type Online Only Validate records only from the online Supervisor database This op...

Page 80: ...ds Refer to the Primary settings Above for the description of what each option does Disbursement Tab This tab contains settings much the same at the Primary and Secondary tabs but for Disbursement records Refer to the Primary settings Above for the description of what each option does Terminal Records ...

Page 81: ...the option Selected is chosen in the Download to Terminal Range settings for the database See System Configuration Send to terminals must be ticked in each Primary and Secondary record that is intended to be used while the terminal is in an offline mode This tick box is ignored if the Download to Terminal Range option is set to anything other than Selected A Primary record is shown below but this ...

Page 82: ...ecords The Disbursement s that the terminal will be using must also be sent down to the terminal Send to Terminal must be ticked in the disbursement record of each disbursement that is to be used on a terminal running in offline mode ...

Page 83: ...etwork again providing that no updating of the terminal is required Updating the terminal The terminal will be updated when it is connected to a live network connection and a setup is requested in the normal manner via the terminal s keypad Alternatively the terminal can be updated by right clicking it in the list of terminals in the terminal console and choosing Reset Configuring Special Purpose ...

Page 84: ...y settings Output 1 2 The Output 1 setting determines which relays are enabled The Output 2 setting determines in seconds the duration that the relays are closed In the screen capture below relay 1 will be closed for 5 seconds and the user is charged 1 00 If the disbursement is configured with a variable count price then the user will see the amount of available credits available to them when the ...

Page 85: ...ing example the unit time will be 1000 milliseconds i e DOORMS1000 The user will be charged the amount defined in the Count Item Price each time the disbursement is used BOOM When the disbursement code is BOOM the terminal will operate in a very similar way to the DOOR disbursement The main difference is that the terminal will send commands out of the Auxiliary serial port to enable and disable LE...

Page 86: ...e the relay settings Output 1 2 The Output 1 setting determines which relays are enabled The Output 2 setting determines in seconds the duration that the relays are closed In the following screen capture relay 1 will be closed for 6 seconds and the user is charged 1 00 ...

Page 87: ... is important as it determines the amount of times the terminal pulses its relays for how long and which relays get pulsed Disbursement Details The Disbursement name must be GOLFnndddddd except for the dummy disbursement where nn is the Number of Golf Buckets The Number of Pulses and the Count value This MUST be 2 digits dddddd is the Delay time between pulses in Milli Seconds This may be 1 to 8 d...

Page 88: ...will get 3 pulses from Name GOLF03xxxx not number GOLF3 Each pulse will last 2 5 seconds 5 500ms from Output 2 value The delay between pulses will be 1 seconds from Name GOLFxx1000 1000ms Each pulse will turn on relay 1 Output 1 value Relay 2 will be on for the complete 10 5 seconds The Account balance and remaining credits will display for this time ...

Page 89: ...nter User Number The PIN Prompt is displayed if the user has a PIN number enabled in their record The User Prompt is overridden by the Swipe Prompt in the Card Reader tab This prompt is used when the user is swiping a card rather than entering a code Secondary and Auxiliary Prompts When the user is prompted for a Secondary or Auxiliary code the User Prompt in the Secondary and Auxiliary tabs of th...

Page 90: ...rgets their PIN an administrator can set their PIN requirement to Set New in their user record The user will then be asked to set a new pin number the next time they use a terminal Secondary Account Support If configured to do so the user may be prompted for a Secondary number The secondary number is useful for grouping users into a department etc In this primary record example the prompt for seco...

Page 91: ...d they will be recorded against this secondary number automatically In this next example the user has a Default Secondary Number specified and Prompt For Secondary ticked When they open a session on the terminal they may elect to enter a different secondary number other than their default secondary however they may also simply press enter when prompted for a secondary number and the terminal will ...

Page 92: ...d by the corresponding button E G To choose the K character press the number 5 button followed by the center dot button To choose the Y character press the number 9 button followed by the down arrow button Function Button Blue The function button is used to gain access to additional options when in a session These options are dependant on how the terminal is configured and what the user s record i...

Page 93: ...g in the menu system Also used to answer YES to yes no prompts Auxiliary Account Support Auxiliary account support works in a similar way to Secondary account support except there is no Default Auxiliary option in the user s Primary record They are simply prompted for an Auxiliary code or not depending on wether the Prompt for Auxiliary option is ticked Finishing a session Upon completion of their...

Page 94: ...ondary tab 1 When prompted for a secondary number press the function button 2 Pressing the up and down arrow will alternate between Search for number and Search for name Press Enter on the option you wish to use 3 The terminal will display Enter Key at which point you type the first character of the code you are looking for and press enter 4 A list of matching codes will appear Arrow over the code...

Page 95: ... are network congestion the server running slowly or Supervisor Net has gone down Setup Messages Download Too Big A firmware file being sent to the terminal is too big Usually this is caused by sending the wrong kind of file to the terminal however there are sometimes issues with downgrading to a previous version of firmware due to memory constraints Wait Encryption The terminal has established a ...

Page 96: ...ng Factory Default The terminal has discovered a problem with its profile A table that stores various configuration parameters it will automatically use a default set of parameters when this occurs and will require re configuration of some optional settings Rejected by Host Invalid ID The terminal is trying to connect to the server using an invalid terminal ID Connected to Host The terminal has su...

Page 97: ... terminal s memory It can be a problem as simple as a firmware upgrade erasing a portion of memory which the terminal will easily recover from or as fatal as a faulty memory chip in the terminal RTC Clock Failed The Real Time Clock has failed The RTC is responsible for keeping time on the terminal This may be caused by a hardware failure Unused Op Code The terminal has tried to execute an invalid ...

Page 98: ...Monitor Business Machines Wireless House 56 58 Grafton Road Auckland New Zealand Phone 64 9 309 8047 Web www monitorbm com ...

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