5. Financial Transactions
5.11.5
Partial Approval Refund
A Partial Approval Purchase transaction can be refunded.
Note: A Refund transaction may be processed for individual portions within the overall
transaction. For example, if the overall transaction
was $57.75 and two pre-paid credit cards were used for $25 each, and a debit
card was used for the remaining $7.75, but the customer only wanted one of the
pre-paid credit cards refunded, you can process the Refund just on that one card
using the Sequence Number or Card Number. See the "
" topic for more information.
Note: If you wish to remove the transaction entirely because it was incorrectly entered,
Partial Approval Correction (Void)
To process a Refund on a Partial Approval Purchase:
1.
, select
DEBIT & CREDIT
.
The message "Activating App..." appears followed by the
2.
To begin the transaction, select
Refund
.
If the "Password:" prompt appears, key in the
OK
key.
The "Amount: $ 0.00" prompt appears.
3.
Key in the Refund amount for the desired portion of the Partial Approval Purchase and press the green
OK
key.
The "Orig Auth #:" prompt appears.
4.
Key in the 6-digit Appr Code printed on the original receipt and press the green
OK
key (see
Sequence and Orig Auth Numbers
).
Note: If you do not have the Appr Code, press the green OK key to bypass the prompt.
The "Swipe, Tap or Insert Card:" prompt appears.
5.
Swipe, tap or insert the card. For more information, refer to
6.
Follow the remaining prompts on the terminal.
•
If prompted for a Clerk ID ("Clerk Id:"), see
Entering the Clerk ID
.
•
If prompted for an Invoice Number ("Invoice Id:"), see
Entering an Invoice Number
.
•
If prompted for a password during manual card entry, see
Password Protection on Manual Card Entry
7.
Process receipts (see
8.
Repeat steps 2 - 7 as required to refund additional portions of the Partial Approval Purchase transaction.
5.11.6
Partial Approval Transaction Scenarios
Partial Approval Transactions involve one or more pre-paid credit cards and a balance due that needs to be paid
by another tender type. Therefore any transaction involving Partial Approval can be quite different from
standard transactions involving single credit/debit/gift/loyalty cards.
The scenarios listed below were designed to illustrate the amounts being processed through the terminal. Each
scenario contains two examples:
•
Part A
: using one pre-paid credit card and one other credit card. A Moneris Loyalty Card was also used -
to keep it simple, points ratio is 1 to 1.
•
Part B
: using two pre-paid credit cards and one debit card.
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