Installation and Operating Instructions Balance
15
12. Troubleshooting
In case the heater does not warm up
- Is the power on?
- Has the temperature limiter tripped ? -> This is reset by pressing the temperature limiter reset
switch with a thin-headed object until a click is heard. Always find out the reason for the
temperature limiter tripping before the unit is switched on again.
- Has the time switch been turned to the point where the heater should warm up?
- Are the heater’s main fuses in the electrical unit intact?
- Has the thermostat been set to higher values than the sauna temperature?
- Has the time switch stopped or got stuck (for instance in the front panel)?
-> The suitable gap is 1-2 mm.
- Check that all the resistors are glowing when the heater is on.
- Check the error codes in Models E.
If necessary, contact the dealer or manufacturer.
Warnings
- Due to the fire risk do not use the sauna as a drying room for clothes or laundry.
- Be careful with the hot heater as the stones and metal parts become very hot and can cause burns.
- Steam from the heater is burning hot and may cause severe burns.
- It is recommended to supervise children, disabled and ill persons who are using the sauna.
- Benches and floors may be slippery, therefore move in the sauna with caution.
- Do not go to a hot sauna under the influence of narcotic substances (alcohol, drugs, narcotics, etc.).
Warranty
For heaters and control units in private use, the manufacturer Mondex Oy, grants a warranty of two (2)
years from date of purchase. The warranty is limited to (1) year if these products are in commercial use.
Keep the sales receipt or warranty card. The warranty does not cover external or internal mechanical
damage caused by, for example, impacts with a stone or the heater falling over. Nor does the warranty
cover defects caused by nature, like lighting or damages caused by overvoltage.
Maintenance, spare parts
If insolvable faults appear in the heater, please contact the manufacturer or an authorized service
centre. Spare parts are available from the MONDEX distributors, service centre and manufacturer.
When purchasing spare parts, please refer to the name and power of the heater, so that the right parts
can be supplied.
Natural stone as material
Small pebbles or pieces may come off the natural stone used in the heater. As this is not a failure of
the organic material but its natural feature that cannot be predicted at the time of manufacturing the
product, the manufacturer is not responsible for any damage resulting from this.
Changing the sauna stones
It is important to keep an eye on the stove and the condition of the stones at regular intervals. The
top layer of the stones may seem in good condition, but further down the stones are exposed to much
higher stress and temperatures. Crumbled stones block the flow of air through the heater which
shortens the lifetime of the heating elements. Annually change the position of the stones and replace
any broken pieces (in commercial use every 6 month). Warranty does not cover heating elements that
brake before their normal lifetime due to above caused blocked air flow.
