13
Guarantee conditions
Standard guarantee conditions
We, Moffat, undertake that if within 12 months
of the date of purchase this Moffat appliance or
any part thereof is proved to be defective by
reason only of faulty workmanship or materials,
we will, at our option repair or replace the
same FREE OF CHARGE for labour, materials
or carriage on condition that:
●
The appliance has been correctly installed
and used only on the electricity supply stated
on the rating plate.
●
The appliance has been used for normal
domestic purposes only, and in accordance
with the manufacturer’s instructions.
●
The appliance has not been serviced,
maintained repaired, taken apart or
tampered with by any person not authorised
by us.
●
All service work under this guarantee must
be undertaken by a Moffat Service Centre.
●
Any appliance or defective part replaced
shall become the Company’s property.
In the event of your appliance requiring
service, or if you wish to purchase spare parts
please contact your local Service Force Centre
by telephoning:
08705 929929
Your telephone call will be automatically routed
to the Service Force centre covering your post
code area.
For the address of your local Service Force
Centre and further information about Service
Force, please visit the website at
www.serviceforce.co.uk
Before calling out an engineer, please ensure
you read the details under the heading
"Something not working".
When you contact the Service Force Centre
you will need to give the following details:
1.
Your name, address and post code
2.
Your telephone number
3.
Clear and concise details of the fault
4.
The model and serial number (found on the
rating plate)
5.
The purchase date
Customer Care Department
For general enquiries concerning your Moffat
appliance or for further information on Moffat
products, please contact our Customer Care
Department by letter or telephone at the
address below.
Customer Care Department
Major Appliances
Moffat
Addington Way
Luton
Bedfordshire
LU4 9QQ
Tel: 08705 950950 (*)
*
calls to this number may be recorded for training purposes
Service and Spare Parts
