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TROUBLESHOOTING

 

PROBLEM

 

POSSIBLE CAUSE

 

CORRECTIVE ACTION

 

Can operate log set 

functions with mechanical 

controls but not remote 

control 

 

A. Low Batteries

 

A. Replace batteries in remote 

control with 

-

 2 AA batteries

 

B. Not aiming control correctly

 

B. Aim remote control to the center 

of the log set where the sensor is 

located

 

C. Remote control defective

 

C. Replace remote control 

 

D. Remote Sensor is defective

 

D. Replace remote sensor inside log 

set

 

Nothing comes on

 

A. Log set is not plugged in to an 

electrical outlet

 

A. Check plug

 

B. Breaker tripped or outlet has no 

power

 

B. Reset breaker, test outlet for 

power

 

E. Defective component

 

E. Replace motherboard or 

transformer

 

Log set lights up but 

there is no flame image 

 

A. Wiring for motor is loose

 

A. Disconnect unit from power 

source and inspect for loose 

connections from motor

 

B. Motor is defective

 

B. Replace motor

 

C. Spindle rod is loose or 

disconnected

 

C. Check connection between 

spindle motor and spindle rod

 

Log set is squeaking 

when flame image is on 

 

A. Log set spindle/rod is contacting 

to metal

 

A. Apply lithium grease or any 

standard grease to contacts with rod 

and metal

 

B. Motor is defective

 

B. Replace motor

 

MAINTENANCE

 

Summary of Contents for SCO-26EL

Page 1: ...Sunset Charred Oak SCO 26EL INSTALLATION OWNERS MANUAL FOR USE IN UNITED STATES AND CANADA ...

Page 2: ...V DC output Lamps LED 12V Rotor Motor 12V 15 r min Shipping Size 30 x 16 5 x 15 Shipping Weight 32lbs USER INSTRUCTIONS Log Set with Base PRODUCT DIMENSIONS SCO 26EL 25 1 2 W x 12 1 4 H x 13 1 2 D Power Supply Glass Media Ember Bed Light Strip and L metal bracket Remote ...

Page 3: ...ngs 1 Make sure the fireplace is clean and free of debris 2 Simply place the log set in to your existing fireplace 3 Optionally place the Ember Bed Light Strip below the log set with the LEDs facing out Plug in the Ember Bed Light Strip into the connector on the bottom right side of the log set INSTALLATION 4 Use the glass media to cover the Ember Bed Light Strip and plug in the logset ...

Page 4: ...mber bed There are 3 levels of bright ness to choose from Pressing the Flame button will cycle the flame pattern of the log set There are 5 different flame patterns to choose from Remote Controls All buttons on the remote function in the same manner as the buttons on the log set To begin operation press the Power button The log set will light up with the last settings used Pressing the Dimmer butt...

Page 5: ...r your login information and click Log in 3 Upon your first log in you will need to add your home 4 Add a name for the home and the room which the fireplace is located Click done 5 Once your home is added click add device 6 On the fireplace hold the power button until the logset blinks rapidly about 5 seconds Note In some instances the fireplace is rapidly flashing as soon as plugged in ...

Page 6: ...lick confirm 8 The app will connect the fireplace to your wi fi network 9 Once the device is added click done 10 The fireplace will be added to your home Click on the logset to enter the command menu 11 From this screen you can control your logset ...

Page 7: ...the main power supply Q Fireplace flashes when I turn off the power A When synced with wi fi this will stop If not using wi fi follow the steps above to disconnect the wi fi board CLEANING AND MAINTENANCE INSTRUCTIONS There is very little maintenance involved with your electric fireplace Please follow the few points be low On a semi annual basis unplug the log set from it s power source and dust w...

Page 8: ...d in to an electrical outlet A Check plug B Breaker tripped or outlet has no power B Reset breaker test outlet for power E Defective component E Replace motherboard or transformer Log set lights up but there is no flame image A Wiring for motor is loose A Disconnect unit from power source and inspect for loose connections from motor B Motor is defective B Replace motor C Spindle rod is loose or di...

Page 9: ...9 MAINTENANCE NOTES ...

Page 10: ...10 MAINTENANCE NOTES ...

Page 11: ...11 NOTES MAINTENANCE ...

Page 12: ...12 2018 www modernflames com Please dispose of properly ...

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