8
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Can operate log set
functions with mechanical
controls but not remote
control
A. Low Batteries
A. Replace batteries in remote
control with
-
2 AA batteries
B. Not aiming control correctly
B. Aim remote control to the center
of the log set where the sensor is
located
C. Remote control defective
C. Replace remote control
D. Remote Sensor is defective
D. Replace remote sensor inside log
set
Nothing comes on
A. Log set is not plugged in to an
electrical outlet
A. Check plug
B. Breaker tripped or outlet has no
power
B. Reset breaker, test outlet for
power
E. Defective component
E. Replace motherboard or
transformer
Log set lights up but
there is no flame image
A. Wiring for motor is loose
A. Disconnect unit from power
source and inspect for loose
connections from motor
B. Motor is defective
B. Replace motor
C. Spindle rod is loose or
disconnected
C. Check connection between
spindle motor and spindle rod
Log set is squeaking
when flame image is on
A. Log set spindle/rod is contacting
to metal
A. Apply lithium grease or any
standard grease to contacts with rod
and metal
B. Motor is defective
B. Replace motor
MAINTENANCE
