MobileHelp Smart User Manual Download

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MobileHelp

Corporate Headquarters

3701 FAU Blvd., Suite 300

Boca Raton, FL 33431

phone:

561-347-6255

fax:

561-347-6288

web:

www.mobilehelp.com

Sales

phone:

1-800-800-1710

email:

[email protected]

Emergency Support

Available 24/7 via MobileHelp System

Technical Support

phone:

1-877-827-6207

Monday - Friday 8am to 8pm EST

Saturday and Sunday 9am to 6pm EST

Excluding Holidays

email:

[email protected]

Customer Service

phone:

1-877-827-6207

Monday - Friday 8am to 8pm EST

Saturday 9am to 6pm EST

Excluding Holidays

email:

[email protected]

MHP8015-026B

MobileHelp_Smart_User_Guide_Mech.indd 16

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Summary of Contents for Smart

Page 1: ...MobileHelp Smart User Guide Powered by Samsung MHP8015 026B MobileHelp_Smart_User_Guide_Mech indd 1 4 20 2018 11 51 49 AM ...

Page 2: ...ity and built in GPS location tracking Your MobileHelp Smart Help button utilizes cellular networks to connect with our Emergency Response Center If you experience an emergency press the Help alert to connect with an Emergency Operator You will be able to discuss your emergency using the built in microphone and speaker Service Availability and Access Coverage on the AT T network is not available e...

Page 3: ... charge With the Samsung Health application your MobileHelp Smart can help you to meet fitness and diet goals Monitor your activity heart rate water food and caffeine intake with the Samsung Health app Review your activity and diagnostic history within the Samsung Health app by rotating the steel bezel MobileHelp Smart empowers you to venture with confidence wherever there is cellular network conn...

Page 4: ...tton Home Button Help Button Getting Started Assemble Your Device This section will help you get to know your device Home Button Press and hold to turn the MobileHelp Smart ON or OFF Press to turn on the screen If you need to reboot the MobileHelp Smart press and hold for more than seven seconds Front View Back View Heart Rate Sensor Speaker Heart Rate Sensor Speaker Back View MobileHelp_Smart_Use...

Page 5: ...mble modify or manipulate the components of your watch Certain objects may cause damage to your watch or charger by affecting their magnetic field Do not place your watch or charger near magnetic stripe cards i e credit cards phone cards passbooks or boarding passes Important Note When the watch s battery drains to 15 it will ask you if you would like to enter power saving mode We recommend you se...

Page 6: ...ger dock is functioning properly See Figure 2 page 7 4 Place the watch onto the wireless charger dock See Figure 2 Page 7 Note Prevent the USB charger port and the small end of the charger from coming into contact with conductive materials such as liquids dust metal powders and pencil leads The charger may become hot while the watch is charging This is normal and will not affect the watch s lifesp...

Page 7: ...onnect the MobileHelp Smart from the wireless charger dock and then reconnect If the error occurs again please contact MobileHelp Technical Support Check the Charge Status When you connect the MobileHelp Smart and wireless charger dock the LED indicator will illuminate to indicate the battery level Red Charging Green Fully charged Wireless Charging Surface LED Indicator USB Charger Figure 2 Mobile...

Page 8: ...n into an adjustment hole and then secure the buckle to close it Strap Tips and Precautions Some people may experience discomfort when wearing MobileHelp Smart for prolonged periods If you have sensitive skin or fasten the watch too tightly you may feel some discomfort Do not expose the straps to very wet conditions Wet straps can cause skin irritations Dry the straps first If you experience skin ...

Page 9: ... Replace the Strap If you wish to replace the watch strap please follow these steps 1 Slide the strap s spring bar inwards and pull the strap away from the watch See Figure 3 2 Insert one end of the spring bar into the lug slide the spring bar inwards and connect the strap See Figure 4 Figure 3 Figure 4 MobileHelp_Smart_User_Guide_Mech indd 9 4 20 2018 11 51 50 AM ...

Page 10: ...you 24 7 365 access to emergency help your MobileHelp Smart will display widgets that when tapped will bring you to these activity trackers or applications Watch Face Home Screen Home Scr Home Scr 90 Monday 8 Jan 2018 6577 125 1604 90 Monday 8 Jan 2018 6577 125 1604 90 90 90 90 Step Counter Heart Rate Monitor Calories Burned Help Button Test Button Samsung Health Weather MobileHelp_Smart_User_Guid...

Page 11: ...eath will appear on watch face 4 Processing test will then display on the watch face followed by Test sent successfully 5 Test in progress will then display on the watch face 6 If your test was successful you will hear thank you for testing your device from the watch speaker Note To cancel your test swipe the X from left to right to end the test Alert cancelled will display on the watch face when ...

Page 12: ...ocessing alert will then display on the watch face followed by Alert sent successfully 4 Call in progress will then display on the watch face as MobileHelp Smart connects you with our Emergency Response Center The Emergency Operator will communicate with you directly through the watch to assess the situation and notify Emergency Response 4 Bezel Back Button Microphone Bezel Back Button Microphone ...

Page 13: ... will then display on the watch face followed by Alert sent successfully 5 Call in progress will then display on the watch face as MobileHelp Smart connects you with our Emergency Response Center The Emergency Operator will communicate with you directly through the watch to assess the situation and notify Emergency Response Watch Face Home Screen Home Scr Home Scr 90 Monday 8 Jan 2018 6577 125 160...

Page 14: ...the call you will be connected with the Emergency Response Center Please tell the Emergency Operator that you are okay and that it was just a test If you do not explain to the operator that you are okay EMS will be contacted The watch will automatically answer the call from the Emergency Response Center in handsfree mode after sending the alert Alert cancelled Profile Sending alert Setting Step ta...

Page 15: ...pping the Samsung Health icon on the watch Home Screen For more information regarding Samsung Health or any other features of MobileHelp Smart please visit www mobilehelpsmart com The information gathered from this device Samsung Health or related software is intended for informational purposes only and not intended to be used for diagnosis or as a substitute for regular medical care by a physicia...

Page 16: ... MobileHelp System Technical Support phone 1 877 827 6207 Monday Friday 8am to 8pm EST Saturday and Sunday 9am to 6pm EST Excluding Holidays email support mobilehelp com Customer Service phone 1 877 827 6207 Monday Friday 8am to 8pm EST Saturday 9am to 6pm EST Excluding Holidays email cs mobilehelp com Copyright 2018 MobileHelp LLC All Rights Reserved MHP8015 026B MobileHelp_Smart_User_Guide_Mech ...

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