Fall Button™ Fall Detect Pendant User Guide
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If I fall and stand up, will the button still call for help?
If the button detects regular movement it may cancel the alarm on its own.
Is the lanyard breakaway?
Yes, with a tug the lanyard will break away.
If I accidentally set off the fall detect alarm, what do I do?
If you accidentally set off the alarm, you can press and hold your button for five seconds or until it
flashes green to cancel the alarm. You can also press the blue reset button on your Base Station.
If you are not able to do this just let the alarm go through and simply inform the emergency
operator that this is a “false alarm.” If you have a DUO system, the operator may try to contact
you over the Mobile Device. If you tell the operator it is a false alarm, the operator will disconnect
and no further action will be taken.
Can I replace the neck pendant cord?
Yes, it will work with just about any chain or cord, so feel free to use any one of your personal chains
or necklaces. However, the risk of choking may increase if you do not use the lanyard provided by
MobileHelp. Users should wear the Fall Button on the outside of their clothing and at chest level
to improve accuracy in detecting falls.
Can I speak into my help button?
No, you can communicate with the monitoring center through your Mobile Device and/or Base
Station only. Your Fall Button™ fall detect pedant does not have two-way communication.
Is the Fall Detect Pendant waterproof?
Yes, it can be worn in the shower.
