Settings
Pulseway User Manual
Page 78 of 85
5.
Select an Escalation Policy that fits your needs.
6.
Select
“Generic API system”
as Service Type.
7.
Click on
“Add Service”
button at the bottom of the screen.
8.
Copy the
“Service API Key”
value into Pulseway Manager.
11.6.
ZenDesk Forwarding
Zendesk is a SaaS suite that offers help desk ticketing, issue tracking, and customer service
support.
Zendesk Configuration:
Account:
Subdomain: The subdomain assigned to your account. It's the name you type
before
(Example: If the console url would be
subdomain is: pulseway).
Email: Email address you use to login to Zendesk console.
Authentication Type: Select Password if you wish to quickly get Zendesk forwarding
or go to Zendesk and get your API Token.
Settings:
From Name: Name of the ticket requester (Usually customer / company name).
From Email: Email of the ticket requester. All ticket updates will be sent to this
address.