MKS Instruments UK Ltd
V2000-C/E Hardware Manual – SP102005.102 March 2013
35
Returning Your Equipment
If you wish to return your instrument for service, please follow these simple guidelines:
Contact your local MKS service facility to obtain a Returns Material Authorisation (RMA) number. We will require
some instrument details, such as the serial numbers, date of purchase and a fault description.
Fill in the relevant sections of the Health and Safety Returns Form below, or we can provide you with a copy.
This form MUST accompany the instrument when returned, delays in providing this completed form will lead to
delays in the servicing of the instrument.
Securely package all items to be returned, using the original packaging where possible and send to the address
provided by the relevant service department.
Support Contact Numbers
Europe (UK) +44 (0) 1270 250150
USA +01 408-750-0347
Health and safety clearance form
1.
This form must be used when returning analysers and other equipment for service.
2.
A completed copy of this form should be faxed or sent by post to ensure that we have this information
before we receive the equipment.
A further copy should be handed to the carrier with the equipment.
3.
Failure to complete the form or comply with the procedure will lead to delays in servicing the equipment.
