Troubleshooting
25
Operating instructions
7 Troubleshooting
DANGER
Risk of fatal injury from escaping gas
•
Gas installation work on the gas system and unit may only
be performed by an expert approved by the gas utility. The
applicable regional regulations of the gas utility must be
observed.
7.1 Cause of failure and remedy
Failure
Possible causes
Remedy
Operating element does not
react
Burner control knob is defective
•
Close the gas shut-off valve on the
unit.
•
Contact Customer service.
The unit does not heat up
Gas supply interrupted
•
Restore gas supply.
•
Open the gas shut-off valve on the
unit.
•
Contact Customer service.
Burner control knob is on the "
" setting
•
Set the output.
Burner control knob is defective
•
Close the gas shut-off valve on the
unit.
•
Contact Customer service.
Piezo pilot ignitor button is defective
•
Close the gas shut-off valve on the
unit.
•
Contact Customer service.
Unit defective
•
Close the gas shut-off valve on the
unit.
•
Contact Customer service.
Insufficient heat output
Burner control knob is defective
•
Close the gas shut-off valve on the
unit.
•
Contact Customer service.
Unit defective
•
Close the gas shut-off valve on the
unit.
•
Contact Customer service.
Smell of gas
Gas is escaping
•
Follow the rules of conduct when the
smell of gas is detected.
7.2 Nameplate
When contacting Customer service, please always provide the
following data from the nameplate:
Serial number
(SN)
Type number
(TYP)
1001064120ABBE--
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